Mutual of Omaha Reverse Mortgage A Legacy of Trust, A Future of Possibility Since 1909, Mutual of Omaha has been helping Americans protect what matters most. Rooted in hometown values and built on a tradition of care and responsibility, we exist for the benefit of our customers—not shareholders. At Mutual of Omaha Reverse Mortgage, we carry that legacy forward by helping homeowners aged 62 and older unlock the power of their home equity. A reverse mortgage is more than a financial tool—it’s a way to access the resources through your home’s equity so you can live your golden years with greater freedom and peace of mind. And because it’s a non-recourse loan, you’ll never owe more than your home is worth. We understand that choosing a reverse mortgage is a big decision. That’s why we focus on what matters most—you. Before we talk about loan options, we take the time to understand your goals, your concerns, and your vision for the future. We hear it time and time again: customers love how smooth and straightforward the application process is. They consistently praise our friendly, knowledgeable staff who guide them every step of the way with patience, professionalism and care. Whether you’re looking to supplement your income, cover healthcare expenses, or simply enjoy more financial flexibility, Mutual of Omaha Reverse Mortgage is here to help you make it happen—easily, securely, and confidently.
Written by the business, not verified by us.Mutual of Omaha Reverse Mortgage (mutualofomahareverse.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, patient, and always available to answer questions. People appreciate the smooth, prompt, and supportive guidance provided throughout the entire mortgage process, noting that agents go above and beyond to make everything easy to understand from start to finish. Some reviewers were not happy with communication issues, noting delayed email responses or waiting hours just to receive login verification codes. A few consumers also mentioned experiencing difficulties reaching helpful representatives or dealing with uncoordinated staff when trying to resolve lingering problems after closing.
Auto-generated from all reviews of this business. For reference only.I received all the help and advice from Matthew Garrett. He made what was an unknown process easy to follow and was more than willing to answer any questions. I greatly appreciate the time and effort he put forth.
We are glad that Matthew was able to help.
Great customer service!! Everything went so smoothly. Our loan rep was Judith Rosario and she was the best! Answered all of our questions and kept us informed on the progress of the loan. I will definitely refer Judith to our family and friends. Thank you Judith!!!
Thank you for choosing Mutual of Omaha Mortgage.
Linda Tran deserves a pay raise! She is very knowledgeable and very efficient. Took only about 3 weeks for the entire process!
Thank you for choosing Mutual of Omaha Mortgage.
Great Customer Service! Everything went smoothly. Our loan rep was Judith Rosario. She explained everything and answered all of our questions. She was great!! I will refer her to all of our friends and family. Thanks Judith and to Mutual of Omaha!!
We are glad that Judith provided a great experience.
Thank you for choosing Mutual of Omaha Mortgage!
Thank you for assigning Alainna for my reverse mortgage process. She guided me through the steps that was required for me to qualify for my reverse mortgage.
Thank you for choosing Mutual of Omaha Mortgage.
I couldn't have asked for a better professional and more helpful person handling my reverse Morgage. I was in the hospital for and emergency surgery after closing documents. I felt like he truly had my best interest at heart. Thank you Peter all the best.
Thank you for choosing Mutual of Omaha Mortgage.
On time and on budget, no surprises. Rodney explained every step very well. Would highly recommend him to anyone. Good job MOHM.
Thank you for choosing Mutual of Omaha Mortgage.
I was blessed to be helped by Kim. Not only was she knowledgeable, but she was kind and made me feel at ease when I was rather nervous. She helped me all the way through the process. I can't say enough good things about Kim. I've already told friends and family about my great experience.
Thank you for choosing Mutual of Omaha Mortgage.
Greg Doyle was fantastic. But someone or automated system emailed me to do a bunch of unnecessary regular mortgage paperwork, and it seemed to slow everything down.
Thank you for choosing Mutual of Omaha Mortgage.
Joshua and his staff, Michael, were extremely helpful and answered all my questions and concerns. Were very down to earth, made me feel comfortable with any questions I had. Definitely would recommend!
Thank you for choosing Mutual of Omaha Mortgage.
working with Jamie Von Hooten was amazing. He always presented information and concerns professionally and timely. Always willing to help. Exceeding the customers' expectations consistently.
We are glad that you had a great experience with Jamie.
Brooke did an awesome job of helping me through the process of getting a reverse mortgage for my mother. She was very patient with me from the beginning, walking me through uncharted territory and promptly answering all my questions. I was concerned that I would be given the ‘hard, quick, need to get it done now” sell, but that wasn’t the case. It took months for me to do my due diligence because this was my mother’s money and I needed to make sure the decision we would make would be proper. Brooke made sure I was informed and comfortable with my choice. Excellent service from an extremely nice person. Thank you Brooke!
Brooke is the best!
The people who helped me were all extremely nice, very helpful, professional, and easy to deal with for me being an elderly person. Thank you.
We are glad that you had a great experience.
Thanks to Kim and staff for the exemplary service they have provided for me. I can now age in place in my forever home! What a relief! Both Kim and Jacquelyn have been thorough, professional and knowledgeable throughout the whole process. Bravo!
Thank you for choosing Mutual of Omaha Mortgage.
Peter provided me with the answers to all my questions, very informative, very helpful.not pushy, provided what I needed to know without trying to persuade or lead me towards any decisions I didn't think was what I wanted. I felt very comfortable and He was easy to talk to, great overall Experience.
We are glad you had a great experience.
I highly recommend Andrew Hurwitz of Mutual of Omaha. He ensured I understood all parts of each type of loan they have to offer. Through them we are required to speak with a 3rd party credit agency not affiliated with them so we are not pressured into doing something we do not want to do.
Thank you for your review.
John Briggs was a tremendous help to us in obtaining our second reverse mortgage. He was always available, even on weekends, to us and responded quickly to our questions and concerns. He kept us updating and went beyond what other loan officers typically do. He is a great asset to Omaha of Mutual. We highly recommend him, you won't be disappointed.
We are glad that John was able to help.
Liv Hoyer was very helpful, knowledgeable and patient. Thanks!
Thank you.
Andrew Hurwitz was very helpful and professional during the whole process. Returned my phone calls almost immediately if he was not available at the moment.
We are glad that the whole process was great.
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