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Written by the business, not verified by us.My Choice Software (mychoicesoftware.com) has a 4.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable support team for being extremely helpful, patient, and efficient when resolving software activation issues. Many people note that representatives guide them step-by-step through complicated installations, making technical processes quick and completely painless. Buyers appreciate the friendly demeanor and dedication of the staff during troubleshooting sessions. Some reviewers were not happy with the support provided and encountered frustrating activation difficulties. A few customers also mentioned experiencing persistent problems with software installation and feeling that their issues remained completely unresolved. Others raised concerns about faulty product keys and poor customer service quality.
Auto-generated from all reviews of this business. For reference only.Service was very professional. Agent certainly knew his job and got everything loaded and working.
Thank you for your feedback Gary. We are glad to hear you had a professional experience and that everything was set up and working smoothly. It was a pleasure assisting you—please don’t hesitate to reach out if you ever need anything else.
Jake was truly amazing ! He was very patient and supportive, walking me through the whole process. Thank you so much for your help.
Thank you so much for your kind words, Connor. We are really glad we could help and make the process easier for you. It was a pleasure walking you through everything, and we truly appreciate your patience and trust. Don’t hesitate to reach out if you need anything in the future.
Gabe was great he explained everything he was doing so I understood, as I am quite computer illiterate. I would recommend him to anyone that needs assistance; getting new software installed!!
Thank you so much for your kind words, Jim. We're thrilled to hear that we were able to make the process clear and comfortable for you. We take great pride in making sure every customer feels confident and informed, no matter their level of experience. We truly appreciate your recommendation and look forward to helping you again in the future.
I bought an office license on Groupon and it was perfect. It works and it's all so easy to install and to validate. Thanks a lot!!
Thank you for your great feedback, Jessica. We're so glad to hear that your Office license purchase through Groupon worked perfectly and that the installation and validation process was smooth and easy. That’s exactly the experience we aim to provide. We truly appreciate your support and hope you enjoy using your software.
Alex did a great job directing me and making sure I had everything working before we hung up.
Thank you so much for your kind words, Catherine. We’re thrilled to hear that we were able to guide you clearly and make sure everything was working perfectly before your call ended. Providing thorough and supportive service is something we truly value. We appreciate you taking the time to share your experience.
They answer the phone and transfer you to a real person that does their best to help you with your problem. Jake was helpful in discovering the problem I was having trying to change computer from win 10 to win 11. Finally discovered the win 10 on the computer could not be upgraded to win 11 after running the check multiple times. Explained how a refund will be done.
Thank you for taking the time to share your experience, Dave. We’re glad to hear that you were able to connect with a live representative and that we were helpful in working through the issue with your Windows 10 to Windows 11 upgrade. While it’s never ideal when an upgrade isn’t possible, we’re pleased that we were able to clearly identify the limitation and guide you through the next steps, including the refund process. We appreciate your patience and your feedback, and we’re always here if you need assistance in the future.
I was having trouble activating the Windows key. I purchased customer service rep. Jake help me discover that it was the wrong version of Windows that I had purchased the key for made it easy for me to purchase the correct key for an additional amount then he stayed on the phone with me until I actually got the key activated. He’s very helpful and patience with me as I am disabled, simple computer task are not as easy as they want used to be his patience helped me with my frustration and I very much appreciate how helpful was
Thank you so much for your kind words and for sharing your experience, Paul. We’re really glad we were able to assist you in resolving the issue and guide you through getting the correct Windows key activated. We truly appreciate your patience throughout the process, and it means a lot to hear that our support made things easier and less frustrating for you. Providing clear, patient, and helpful service is something we strive for, and we’re happy to know that was reflected in your experience. If you ever need assistance again, please don’t hesitate to reach out—we’re always here to help.
I found the download to upgrade from Windows 10 to Wndows 11 to be fairly difficult. It kept taking me to sites that partially aborted with no alternative than to “retry”. It took several attempts with no success as it completed steps two then aborted at about 75% of completion in step three. Later, as I restarted my laptop it indicated that it would start again. All seemed complete but my settings indicated that I was still in Windows 10. I tried again and this time an entirely different process started that seemed to take hours to complete. I then tried restarting my laptop and more time was needed. A very slow and confusing download that is not friendly. The support line answered quickly but the representatives seemed not very willing to stay with you to solve. They make it clear that the will not stay on the line, but they are willing to cancel the sale. It almost seemed as though you had to be lucky to land on the correct download site.
Thank you for taking the time to share your experience, John. We’re sorry to hear that your upgrade from Windows 10 to Windows 11 was frustrating and did not go as smoothly as expected. What you described—downloads failing partway through, inconsistent installation processes, and confusion about whether the upgrade completed—is not the experience we aim to provide. We understand how time-consuming and discouraging that can be, especially when you have to repeat the process multiple times. We also appreciate your feedback regarding the support experience. While we’re glad your call was answered promptly, it’s concerning to hear that you didn’t feel fully supported through the resolution. That’s not the level of service we strive for, and your comments will be shared with our support team for review. There are a few factors that can sometimes affect the upgrade process (such as system compatibility, network interruptions, or update configuration issues), but regardless, the process should be much clearer and more reliable than what you encountered. If you’re open to it, we’d like the opportunity to help ensure your system is properly upgraded and running as expected. Please consider reaching out again so we can guide you through a more straightforward process and stay with you until it’s resolved. Thank you again for your honest feedback—it helps us improve both our product and support experience.
My CHoise Software always delivers products very fast and they are available via phone for support with any issues.
Thank you so much for your kind words and continued support. We’re thrilled to hear that you’ve had consistently positive experiences with our delivery speed and customer support. Providing fast access to our products and being readily available to help when needed are both top priorities for us, so it’s great to know we’re meeting your expectations. If there’s ever anything more we can do for you, please don’t hesitate to reach out—we’re always here to help. Thanks again for choosing us.
Jake helped me very much and now I am a happy owner of a Word 2016. Thanks again Jake
Thank you for your kind review. We’re so glad to hear that we were able to assist you and get everything set up smoothly. Enjoy using Word 2016, and if you ever need any further help, don’t hesitate to reach out. Thanks again.
I had an excellent experience with Jake who assisted me. From the very beginning, he was kind, patient, and genuinely attentive to my concerns. He took the time to fully understand my issue and walked me through each step with clear, thorough explanations. What stood out most was his professionalism and willingness to go above and beyond to ensure everything was resolved. He never rushed the conversation and made sure I felt confident with the solution before ending the session. Overall, this was one of the best customer service experiences I’ve had. Jake was knowledgeable, courteous, and truly dedicated to helping. I greatly appreciate the support and would not hesitate to reach out again in the future.
Thank you for such a thoughtful and detailed review, Molly. We’re absolutely delighted to hear about your outstanding experience. Our kindness, patience, and commitment to making sure every step is clearly understood are exactly the qualities we strive for in our support team. It’s especially great to know that we took the time to ensure you felt confident and fully resolved before ending the session—that level of care truly makes a difference. Thank you again for your support and for trusting us. We look forward to assisting you again whenever you need help.
Thank you for your feedback, David. We're happy to hear that you found the download process easy and smooth. We appreciate your support and look forward to helping you again whenever you need us.
Thank you for the great review, Edward. We love hearing that we were able to work our magic and get everything taken care of for you. Let us know if there’s anything else we can help with.
I bought a new laptop then purchased software from My Choice Software. I had issues installing the new software due to preloaded software on the new laptop. I called My Choice Software for assistance and Jake was very friendly and took the time to step me through the processes of uninstalling the preloaded software on my laptop and helped me through the processes of loading the software I purchased through My Choice Software. Talk about excellent customer service. I've purchased software in the past from My Choice Software and will continue to purchase from My Choice Software. Their level of customer is the DIFFERNECE MAKER.
Thank you for the wonderful review and for being a returning customer Duc. We're so glad to hear that we were able to help you resolve the issue with the preloaded software and get everything installed properly on your new laptop. Taking the time to walk customers through the process and make sure everything works as it should is exactly the level of service we aim to provide. We truly appreciate your continued trust in My Choice Software, and it means a lot to hear that our customer service makes a difference. If you ever need assistance in the future, our team will be here and happy to help.
I needed help getting some MS licensing processed quickly and Jake was there to assist. He was attentive and quick to respond to my requests. With his help, I was able to get the licensing by my deadline. I would absolutely recommend My Choice Software and Jake for your software needs.
Thank you for the great review Chris. We’re glad to hear we were able to assist you quickly and help ensure your Microsoft licensing was processed in time to meet your deadline. Providing responsive and attentive support is something our team takes great pride in. We truly appreciate your recommendation and your trust in My Choice Software. If you ever need assistance again, our team will be here and ready to help.
Rapid delivery of ordered products. Also very helpful and responsive representatives when I couldn’t use the product I purchased because of the age of my computer. Refunds were timely.
Thank you for your thoughtful review Jack. We’re glad to hear your order was delivered quickly and that our team was able to assist when the software wasn’t compatible with your computer. Our goal is always to make the process as smooth as possible, and that includes providing responsive support and timely refunds when needed. We appreciate you taking the time to share your experience and hope we can assist you again in the future.
Thank you so much for your kind words, Angel. We're glad you had a quick and affordable experience with us. We truly appreciate your support and look forward to serving you again in the future.
I was skeptical at first but it turns out I received a full-blown version of Microsoft Office. I could not be happier!
Thank you for the amazing feedback, Joseph. We're so glad we could exceed your expectations and provide exactly what you were looking for. It means a lot to hear that you’re happy with your purchase. If you ever need anything else, we’re here to help.
As a recent customer of My Choice Software I strongly support their 5 star rating. I bought a copy of Office 2019 from their website and downloading went fine, but I was unable to activate the product. Jake of tech services walked me through the process including weekend emails and offered to do the activation for me if I wanted. He even showed me how to verify Office was officially activated. Needless to say, I am now a satisfied user of Office 2019.
Thank you for the fantastic review and for supporting our 5-star rating, Don. We're glad to hear the download process went smoothly and that we were able to help resolve the activation issue. Taking the time to guide customers through the process—even over the weekend—and making sure everything is properly activated is exactly the level of support we strive to provide. We’re happy you’re now up and running with Office 2019 and truly appreciate you choosing My Choice Software. If you ever need assistance in the future, our team will be here and ready to help.
Finn did what I would never have attempted. He answered my questions - and when they told me my correctly entered charge card was invalid, he kept at it until they finally accepted it. Two things I don't like about the365. It's harder to "save as" and I am always afraid the automatic save won't work - and that's a problem when I am on chapter 26 of a book I am writing. I'd like to click SAVE. But Finn was wonderful. He even called me back about 15 minutes after we hung up to ask if I was able to use it.
Thank you so much for taking the time to share your experience, Sandy. We're really glad we were able to step in and help resolve the issue with your card and make sure everything went through. We appreciate knowing our persistence and follow-up made a difference. We also appreciate your feedback about Microsoft 365, especially regarding the “Save As” experience and concerns about relying on AutoSave while working on something as important as chapter 26 of your book. Feedback like this is very helpful, and we’ll make sure it’s shared with the appropriate team. Thanks again for your thoughtful review, and we’re always here if you need help in the future.
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