Customer satisfaction is our priorityAs an industry leader in software and technology retail, customer satisfaction is our number one priority. Our goal is to deliver a universal solution for all of our customers’ software needs, while maintaining the industry’s lowest prices.Microsoft OfficeWindowsWindows ServerContact Us
Written by the business, not verified by us.My Choice Software (mychoicesoftware.com) has a 4.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable support team for being extremely helpful, patient, and efficient when resolving software activation issues. Many people note that representatives guide them step-by-step through complicated installations, making technical processes quick and completely painless. Buyers appreciate the friendly demeanor and dedication of the staff during troubleshooting sessions. Some reviewers were not happy with the support provided and encountered frustrating activation difficulties. A few customers also mentioned experiencing persistent problems with software installation and feeling that their issues remained completely unresolved. Others raised concerns about faulty product keys and poor customer service quality.
Auto-generated from all reviews of this business. For reference only.Alex went above and beyond to ensure my new software was installed properly.
Thank you for your wonderful feedback Amanda. We're glad to hear you received dedicated support and that your new software was installed properly. Providing a smooth and successful experience is always our goal. We appreciate your review, and thank you for choosing My Choice Software.
Getting assistance from company representative.
Thank you for your review Paul. We're glad to hear you found our support helpful and professional. Providing reliable assistance is always our goal, and we appreciate you taking the time to share your experience. Thank you for choosing My Choice Software.
I needed to install Windows Pro before my online proctor exam but accidentally purchased Windows Home instead. I called My Choice Software at 5:00 a.m. and was connected with Jake, who immediately exchanged my purchase for the correct version. He stayed on the phone, walked me through the installation step by step, and made the entire process incredibly easy. Thanks to Jake's outstanding support, I was able to write my exam on time. As someone who knows very little about computers, I especially appreciated his patience, professionalism, and honesty. Excellent customer service….I highly recommend My Choice Software!
Thank you for taking the time to share your experience, Sarah. We're glad we could help you get the correct version of Windows and guide you through the installation in time for your exam. Providing patient, professional, and reliable support is something we strive for, and we're pleased to hear it made a difference when you needed it most. We truly appreciate your recommendation and thank you for choosing My Choice Software.
The ease of placing my order and the installation was very quick.
Thank you for your kind review, Robert. We're glad to hear that placing your order was easy and that the installation process was completed quickly. We appreciate your feedback and are grateful for the opportunity to serve you.
Item sent on time with good results for me.
Thank you for taking the time to share your feedback, Richard. We're glad to hear your item arrived on time and that you had good results. We appreciate your support and look forward to serving you again.
The person selling the software does not tell you it won’t work on your computer - bad advice / couldn’t load the software- didn’t get my promised refund - 👎
Thank you for taking the time to leave a review, David. We did not have the opportunity to discuss system compatibility prior to your purchase, but after speaking with you, we confirmed the software wasn't compatible with your system. Your refund request had already been submitted before this review was posted and was in process. Following our conversation, we expedited the refund rather than waiting for the scheduled processing date. We appreciate the opportunity to address your concerns and resolve the matter.
Gabe was very good and explained what was going to happen
Thank you for taking the time to share your feedback, Daniel. We're glad to hear you had a positive experience and that our team clearly explained what to expect throughout the process. Providing clear communication and helpful service is important to us, and we appreciate your support.
Tyler was absolutely AMAZING! He was incredibly friendly, helpful, and patient as he walked me through troubleshooting. This is rare, so I am very appreciative of the time he took to help me resolve the problem!
Thank you for taking the time to share your experience, Avrie. We're glad to hear you received friendly, patient, and helpful support throughout the troubleshooting process. Providing exceptional service and taking the time to ensure our customers' concerns are fully resolved is always our goal. We truly appreciate your kind words and your feedback.
I needed a license to upgrade my computer from Windows 11 Home to Pro, which I bought from My Choice. I attempted to input the new license by following the instructions for installation, without success. I'm not computer savvy and assumed it was all my fault. I finally called the My Choice help line and was patiently and ably assisted by Alex A., who spent about 25 minutes with me getting to the bottom of the problem. It turned out that the problem was not with the instructions or my execution, but a faulty product code in the license. Thnks to Alex and My Choice for standing by their products.
We truly appreciate you taking the time to leave this thoughtful review, Hyman. We're glad our support team was able to identify the issue and help resolve it. Providing patient, reliable assistance and standing behind our products are priorities for us, and we're pleased we could get your Windows 11 Pro upgrade working. Thank you for choosing My Choice Software, and we appreciate your trust and support.
I was relieved to be able to get my Microsoft program installed with lots of clarifying help from your agent.
Thank you for taking the time to share your experience, Jenny. We're glad to hear the installation process went smoothly and that you received the guidance needed to get your Microsoft program set up. We appreciate your feedback and are grateful you chose us for your support needs.
Gabe was very professional and very patient with me. I am not well versed in computer knowledge and he was able to help me through the process. If I were in a position to recommend My Choice, i would absolutely do so and Gabe would be the reason.
Thank you for your thoughtful review and recommendation, James. We're so glad to hear you felt supported throughout the process and that everything was explained in a way that made you feel comfortable. Providing patient, professional service is what we strive for, and we're grateful you took the time to share your experience. We truly appreciate your trust and look forward to assisting you again whenever you need us.
Very polite and kind gentleman, Finn O. assisted me with my download of Microsoft 365. Great customer service and
Thank you for taking the time to share your feedback, Linda. We're glad to hear you had a positive experience and that we could assist you with downloading Microsoft 365. We appreciate your kind words about our customer service and look forward to helping you again whenever you need us.
I purchased Microsoft Office Home & Student 2021 for Mac from MyChoice Software for my older Mac running macOS Monterey 12.7.6. There were several back-and-forth phone calls and emails between me and the support team while we worked through installation and compatibility issues. Jake F. did not give up on me and remained determined to find a solution. He eventually sent me another alternative installation link, and I was able to get everything working with no issues. I truly appreciate his patience, persistence, and excellent customer service. 5 Stars! Will definitely purchase from MyChoice Software again if the need arises.
Thank you for taking the time to share your experience Peaktra. We're glad we could work through the installation and compatibility challenges and help get everything up and running successfully. Your recognition of our team's patience, persistence, and commitment to finding a solution means a great deal to us. We truly appreciate your trust and look forward to assisting you again whenever you need us.
Alex was really helpful and polite. He sent me a follow up email to make sure I didn't have any other issues and explained things calmly and precisely. I appreciated his easy-going attitude while we were troubleshooting.
Thank you for taking the time to share your experience, Sydne. We're glad to hear you received helpful, courteous support and that the follow-up made a positive difference. Providing clear communication and ensuring everything is resolved is important to us, and we're pleased we could help. We appreciate your feedback and look forward to assisting you again whenever you need us.
He was awesome, helped me correct my problem in a few minutes. Was very professional and on point. Thank you so much.
Thank you for your kind feedback, Karen. We're glad to hear your issue was resolved quickly and that you had a professional and efficient support experience. We appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us.
When I heard that Microsoft Office was no longer supporting Publisher, I was concerned as I use it quite a bit. I searched for a replacement then realized that I could get an upgrade that had publisher. I uninstalled the old program and the new one was easy to download. So far so good :-). One question, if I get a new computer in the next few months, will I be able to download this on the new computer?
Thank you for sharing your experience, Dede. We're glad the installation process was straightforward and that you're up and running with Publisher. To answer your question, in most cases you can transfer your license to a new computer, depending on the type of license you purchased. If you need assistance when the time comes, our support team will be happy to help guide you through the process.
Jake was super fast and helped me address my issue much faster than stumbling through AI to solve it!
Thank you for taking the time to share your feedback, Brett. We're glad to hear your issue was resolved quickly and that you had a smooth support experience. We appreciate your kind words and your trust in our team.
thank goodness for Finn setting things up. it would have been a disaster had i tried. no question it was worth every penny.
Thank you for your thoughtful review, William. We're glad the setup process went smoothly and that you found the service worthwhile. It's great to hear we could help make everything easy and save you the time and frustration of setting it up on your own. We appreciate your support and are here if you need assistance in the future.
It was an easy and simple purchase process. Had our key shorty after our purchase. There was an issue that Jake helped us quickly resolve and everything is running smoothly.
Thank you for sharing your experience, James. We're glad the purchase process was easy and straightforward and that you received your key promptly. It's great to hear your issue was resolved quickly and that everything is running smoothly. We appreciate your feedback and thank you for choosing us.
The product was what I wanted. It was easy to download and it works really well. I trust this company with computer downloads.
Thank you for your kind review, James. We're pleased to hear the product met your expectations, the download process was easy, and everything is working well. Your trust means a great deal to us, and we appreciate you taking the time to share your experience. Thank you for choosing us.
202 reviews matching
Keyupmart
ScalaHosting
TrustedTech
PrimeLicense
Total WebShield
Licensechoice
SiteGround
License Tom