Customer satisfaction is our priorityAs an industry leader in software and technology retail, customer satisfaction is our number one priority. Our goal is to deliver a universal solution for all of our customers’ software needs, while maintaining the industry’s lowest prices.Microsoft OfficeWindowsWindows ServerContact Us
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Is My Choice Software legit?
My Choice Software (mychoicesoftware.com) has a 4.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable support team for being extremely helpful, patient, and efficient when resolving software activation issues. Many people note that representatives guide them step-by-step through complicated installations, making technical processes quick and completely painless. Buyers appreciate the friendly demeanor and dedication of the staff during troubleshooting sessions.
Some reviewers were not happy with the support provided and encountered frustrating activation difficulties. A few customers also mentioned experiencing persistent problems with software installation and feeling that their issues remained completely unresolved. Others raised concerns about faulty product keys and poor customer service quality.
Auto-generated from all reviews of this business. For reference only.
Outstanding Support from Jake
I had an issue that had been frustrating me for couple of hours, and Jake from My Choice Software resolved it in seconds. He was professional, confident, and incredibly efficient. It’s rare to find customer service that’s both fast and genuinely helpful — Jake nailed it. I’m very grateful for his expertise and kindness. Highly recommend My Choice Software and Jake’s support!
Reply from My Choice Software2026-07-02
Thank you for your wonderful review. We're thrilled to hear we were able to resolve your issue quickly and provide the level of service you deserve. Delivering fast, knowledgeable, and friendly support is always our goal, and it's great to know your experience reflected that. We truly appreciate your recommendation and look forward to helping you again whenever you need us.
Jake made my issue get resolved quick & easy. Broke down the steps to fixing my issue. Very thankful he was able to help & do it in a timely manner.
Reply from My Choice Software2026-06-29
Thank you for taking the time to share your experience, Dante'. We're so glad to hear your issue was resolved quickly and easily, and that everything was explained clearly along the way. Providing timely, helpful support is something we strive for, and we're thrilled to know you had such a positive experience. We truly appreciate your feedback and look forward to assisting you again whenever you need us.
Jake F. was amazing at helping me, will be requesting him again if help is needed.
Reply from My Choice Software2026-06-26
Thank you for your kind words Dantè. We're delighted to hear that you had such a great experience and that the support you received made a positive impression. We truly appreciate your trust in My Choice Software and look forward to assisting you again whenever you need us. Thanks for choosing us.
Alex was dope
only a 10 minute phone call with customer support I can understand will always be a win
Reply from My Choice Software2026-06-26
Thank you for the awesome review Michael. We're glad to hear you had such a great experience and that we were able to get everything resolved quickly and clearly. Providing fast, easy-to-understand support is exactly what we strive for. We appreciate your feedback and look forward to helping you again whenever you need us.
Thank you for your wonderful review Jeffrey. We're thrilled to hear you had a great support experience. Our team is dedicated to providing knowledgeable, friendly, and efficient service, and it's always rewarding to know we've made a positive impact. We appreciate your feedback, and thank you for choosing My Choice Software.
Finn was excellent: professional, friendly, patient - an excellent experience!
Reply from My Choice Software2026-06-29
Thank you so much for your kind words Maureen. We're thrilled to hear you had such a professional, friendly, and patient experience. We truly appreciate you taking the time to share your feedback and look forward to seeing you again.
I had an awesome experience with Alex A. After purchasing the product he willingly assisted me get the product working on my computer. His patience and guidance was above excellent.. I would not have made it without his patience and knowledge.
rating 1-10 10 is not high enough for Alex A.
Reply from My Choice Software2026-06-29
Thank you so much for your wonderful review Beverly. We're delighted to hear you had such an awesome experience and that the support you received made all the difference. Helping our customers get up and running is always our goal, and it's incredibly rewarding to know the patience, guidance, and dedication you experienced had such a positive impact. We truly appreciate your kind words and your "10 isn't high enough" rating—it means a great deal. Thank you for choosing us, and we look forward to helping you again whenever you need us.
Thank you for your review and for choosing My Choice Software Eles. We truly appreciate your support and are grateful you took the time to share your experience. Our team is committed to providing excellent products and customer service, and we look forward to helping you again whenever you need us.
I was having trouble with Windows 11 Home upgrade to Windows 11 pro. I spent hours trying to solve it myself for hours with no avail. Jake solved my problem within a couple of minutes. He understood my situation immediately and told me what we needed to do right away. I was impressed.
Reply from My Choice Software2026-06-25
Thank you for taking the time to share your experience Surafel. We're so glad we could help get your Windows 11 Pro upgrade sorted out quickly after the frustration you experienced. It's great to hear that the issue was resolved efficiently and that you were impressed with the support you received. We truly appreciate your kind words and your trust in My Choice Software. If you ever need assistance again, we're always here to help.
Finn did a fast and efficient job installing Windows Pro.
Reply from My Choice Software2026-06-24
Thank you for your review Mary. We're glad to hear that your Windows installation was completed quickly and efficiently. We appreciate your feedback and are happy that the process went smoothly. If you need any assistance in the future, we're always here to help.
Very helpful and clear instructions to solve my problem. Thank you Jake!
Reply from My Choice Software2026-06-24
Thank you for your kind review, Rejean. We're delighted to hear that you found the instructions clear and helpful in resolving your issue. We appreciate your feedback and are glad we could provide the support you needed. Please don't hesitate to reach out if we can assist you again in the future.
Jake was very helpful to get the software working through several issues.
Reply from My Choice Software2026-06-24
Thank you for your feedback Mike. We're glad to hear our team was able to help resolve the issues and get your software working properly. Providing knowledgeable and reliable support is very important to us, and we're pleased that your experience reflected that. We appreciate your business and look forward to assisting you whenever you need us.
Alex was courteous, patient, and ensured that the issue was resolved. I'm pleased with his attitude and customer service.
Reply from My Choice Software2026-06-24
Thank you for your kind feedback Kristian. We're delighted to hear that your issue was resolved and that you had a positive experience with our customer service. Courtesy, patience, and a commitment to helping our customers are values we strive for every day. We appreciate you taking the time to share your experience, and thank you for choosing us. We're always here if you need assistance in the future.
My experience with Fin and Tyler was exceptional‼️I referred my friend, who is an artist, and my publisher to My Choice Software because we all needed to keep our Microsoft Publisher program for our documents and artwork!! We all were exceptionally pleased with the personal and thoughtful customer service we all received‼️I would highly recommend My Choice Software because of their knowledgeable, professional, and polite customer service‼️👍
Reply from My Choice Software2026-06-25
Thank you so much for your wonderful review Sheila. We're thrilled to hear that you, your friend, and your publisher all had such a positive experience with us. Providing personalized, knowledgeable service and helping our customers find the right software solutions is what we strive for every day. We truly appreciate your referrals and your recommendation—it means a great deal to our team. Thank you for choosing My Choice Software, and we're always here if you need anything in the future.
Jake was very courteous and knowledgeable. He led me through a maze of screens with ease. Believe it or not, I'm not a novice with computers but this was one I needed help on. I've been using the product since October as read-only. I use another computer a lot but I'm gradually moving over to this new one. Anyway, Jake got me going.
Reply from My Choice Software2026-06-24
Thank you for taking the time to share your experience, Richard. We're thrilled to hear that our team was able to guide you through the process with courtesy, patience, and expertise. Even experienced computer users can run into a challenging setup from time to time, and we're glad we could make navigating those screens much easier. It's great to hear you're transitioning more of your work to your new computer, and we're happy we could help get everything up and running. Thank you for your continued trust and support, and please don't hesitate to reach out if you need assistance in the future.
Jake was extremely knowledgeable and kind. I’ve never had any customer service professional be so patient and helpful, I’m so relieved he found a fast and seamless solution!
Reply from My Choice Software2026-06-23
Thank you for taking the time to share your experience, April. We're delighted to hear that we were able to provide the knowledgeable, patient, and caring service you deserved. Going above and beyond to find fast, seamless solutions for our customers is exactly what we strive for, and we're thrilled that we made such a positive impact. Thank you for choosing us, and please don't hesitate to reach out if we can assist you again in the future.
Simple and quick. My request for support was answered by Jake almost immediately, and his reply solved my problem with ease. Super experience all around and my computer is now upgraded to Windows 11 Pro and functioning perfectly. Thanks again Jake!
Reply from My Choice Software2026-06-23
Thank you for your wonderful review. We're so pleased to hear that we were able to respond quickly and provide a solution that made upgrading to Windows 11 Pro simple and hassle-free. Delivering prompt, effective support is what we strive for, and it's great to know your computer is now running perfectly. Thank you for choosing us, and we appreciate your support.
Thank you for your kind review Bill. We're delighted to hear that you had a wonderful experience with our technician. Providing exceptional service is always our goal, and it's great to know we met your expectations. We truly appreciate your recommendation and look forward to assisting you again whenever you need us.
I bought Microsoft 365 Personal and could not get the key to go through. After spending a few minutes troubleshooting with Alex, we realized the problem, I'm on an international trip with a US address but trying to download in a foreign country. We tested the theory with me logging into my VPN, tricked it to thinking i was back in the states and it went right through. Logged out of my Microsoft account and back on and all is working seamlessly!
BIG Thank You to Alex for all the help and saving my headache!
Reply from My Choice Software2026-06-19
Thank you for taking the time to share your experience. We're delighted to hear that we were able to help identify the issue and get your Microsoft 365 Personal subscription activated successfully. International travel can sometimes create unexpected challenges with software activation, and we're glad we were able to troubleshoot the situation with you and find a solution. It's great to know everything is now working seamlessly. Thank you for choosing us, and we appreciate the opportunity to assist you. Safe travels, and enjoy your Microsoft 365 subscription.
Tyler was excellent in every way but the sales team was irresponsible
Tyler was excellent in every way. Without his support I would not have been able to set up my Microsoft office and business
BUT I should never have been sold this product in the first place and am deeply disappointed as a result. I will not use your company again and will advise others of my experience.
Tyler, however, made it possible for me to use this software for the next year and I am truly grateful for his over and beyond assistance. Thank you
Reply from My Choice Software2026-06-22
Thank you for taking the time to share your feedback, Lorna. We're pleased to hear that we provided excellent support and were able to help you successfully set up Microsoft Office and your business software. At the same time, we're very sorry to learn that you felt the product sold to you was not the right fit for your needs. We understand how frustrating that experience can be, and we regret that we did not meet your expectations during the sales process. Your feedback is valuable and will be shared with our sales team so we can review what happened and work to improve the experience for future customers. Thank you again for recognizing our efforts. While we're disappointed that your overall experience did not earn your continued business, we appreciate the opportunity to serve you and wish you success with your software in the coming year.