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Electronics & Technology

My Choice Software

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202 reviews

4.9202 reviews
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About My Choice Software

Data updated
Website
mychoicesoftware.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
100% (4/4)
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About this business

Customer satisfaction is our priorityAs an industry leader in software and technology retail, customer satisfaction is our number one priority. Our goal is to deliver a universal solution for all of our customers’ software needs, while maintaining the industry’s lowest prices.Microsoft OfficeWindowsWindows ServerContact Us

Written by the business, not verified by us.

Is My Choice Software legit?

My Choice Software (mychoicesoftware.com) has a 4.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-09-01.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable support team for being extremely helpful, patient, and efficient when resolving software activation issues. Many people note that representatives guide them step-by-step through complicated installations, making technical processes quick and completely painless. Buyers appreciate the friendly demeanor and dedication of the staff during troubleshooting sessions. Some reviewers were not happy with the support provided and encountered frustrating activation difficulties. A few customers also mentioned experiencing persistent problems with software installation and feeling that their issues remained completely unresolved. Others raised concerns about faulty product keys and poor customer service quality.

Auto-generated from all reviews of this business. For reference only.

What people say

Customer Support Top Notch!

Microsoft customer support was an absolute nightmare when it came to their own product and an older computer. Jake helped me solve something in 30 seconds that the entire headache of Microsoft technical support could not. I could not give a higher recommendation for My Choice Software and their team!

Reply from My Choice Software2026-06-18

Thank you so much for your incredible feedback, Brady. We're thrilled to hear that we were able to quickly resolve an issue that had caused so much frustration. Our team takes great pride in providing knowledgeable, efficient support, and it's especially rewarding to know that we were able to deliver a solution in such a short amount of time. Thank you for your recommendation and for choosing My Choice Software. We truly appreciate your trust and look forward to helping you again in the future.

Great Product & Service (Finn)

Shout out to Finn, who was extremely patient and took the time to help me get my MS Home 2024 installed and working properly in my new MacBook. I am the worst at installations and new technology but he spent at least 30 minutes walking me through. I am very happy with my purchase (which is now my 3rd). I highly recommend both product and service.

Reply from My Choice Software2026-06-18

Thank you for your thoughtful review and for being a valued repeat customer, Laura. We're delighted to hear that you're happy with your purchase and that we were able to help get Microsoft Home 2024 up and running on your new MacBook. We know that software installations and new technology can sometimes be challenging, so we're especially glad that our patience and guidance made the process smooth and stress-free. Taking the time to ensure our customers feel confident and supported is exactly the kind of service we strive to provide. Thank you again for your continued trust in My Choice Software and for your recommendation. We look forward to serving you for many more purchases to come.

excellent customer service.

Reply from My Choice Software2026-06-16

Thank you for your kind review, Daniel. We're delighted to hear that you had an excellent customer service experience. Providing helpful, reliable support is our top priority, and we truly appreciate your feedback. Thank you for choosing My Choice Software. We look forward to assisting you again in the future.

It was a great experience

It was a great experience, very quick, efficient and helpful.

Reply from My Choice Software2026-06-16

Thank you for your wonderful feedback Lindsay. We're glad to hear that your experience was quick, efficient, and helpful. Providing fast and reliable support is something we strive for every day, and it's rewarding to know we met your expectations. We appreciate your business, and thank you for choosing My Choice Software. We look forward to assisting you again whenever you need us.

Tyler was a genius!

Tyler was a genius!! Not only answered my call in two rings, but was pleasant and efficient in solving my problem with registering a recent purchased product. --A. Wyand

Reply from My Choice Software2026-06-16

Thank you for the fantastic review. We're thrilled to hear that we were able to assist you so quickly and make the registration process smooth and hassle-free. Providing prompt, friendly, and effective support is what we strive for, and it's wonderful to know we delivered that experience. Thank you for choosing My Choice Software, and we appreciate the opportunity to assist with your software needs.

Alex was super helpful

Alex was super helpful. I'm not too computer literate but Alex guided me thru every step clearly.

Reply from My Choice Software2026-06-15

Thank you for taking the time to share your experience, Linda. We're so glad to hear that we were able to help and make the process easy to follow. We understand that technology can sometimes feel overwhelming, and our goal is always to provide clear, patient guidance every step of the way. Thank you for choosing My Choice Software, and we look forward to helping you again whenever you need us.

Great service from Alex

I was honestly thinking I was going to be connected to an overseas call center. Alex answered and addressed my issue immediately and with a great level of professionalism. His instructions were succinct and informative. I will definitely be using MyChoiceSoftware for further licensing needs.

Reply from My Choice Software2026-06-15

Thank you for your wonderful feedback, Jason. We're delighted to hear that we were able to resolve your issue quickly and professionally. Providing clear, efficient, and knowledgeable support is something we take great pride in, and it's great to know that we exceeded your expectations. We truly appreciate your trust in My Choice Software and look forward to assisting you with your future licensing needs. Thank you for choosing us.

Alex was extremely helpful

Alex was extremely helpful, knowledgeable, and he got me up and running in no time! What a great way to start my morning!

Reply from My Choice Software2026-06-09

Thank you for the wonderful review, Susan. We're delighted to hear that we were able to get you up and running so quickly. Our knowledge, dedication, and commitment to helping our customers are truly appreciated. We're glad we could make your morning a great one. Thank you for choosing us.

Problem solved

Tyler helped me with my problem but did not solve it for me He showed me how to do it. Which was great. Also really appreciate getting a person rather than trying to do it online.

Reply from My Choice Software2026-06-10

Thank you for your review. We're glad we were able to help you work through the issue and, more importantly, show you how to solve it yourself. Empowering our customers with the knowledge and confidence to handle things moving forward is something we value greatly. We're also pleased to hear that speaking with a real person made a difference in your experience. We appreciate your feedback and your support.

Grateful

I felt comfortable and I had faith that Finn O. would solve my problem. And he did. And he kept me informed each step along the way. I am grateful.

Reply from My Choice Software2026-06-09

Thank you for sharing your experience, Jim. We're so pleased to hear that we earned your trust and were able to resolve your issue successfully. Keeping customers informed throughout the process is something we take great pride in, and we're glad we delivered that level of service. Your kind words and gratitude mean a great deal to us. Thank you for choosing us.

great customer service provided

great customer service provided. Finn was patient and understood exactly what I needed to finish my installation.

Reply from My Choice Software2026-06-08

Thank you for your kind feedback Karen. We're delighted to hear that we were able to provide the support you needed to complete your installation. We'll be sure to pass along your compliments. We appreciate your business and look forward to helping you with any future projects.

"The experience was great

"The experience was great! He quickly understood the issue, took his time explaining it, and walked me through how to fix it step by step. He stayed on the line until everything was installed properly. Truly appreciated the patience and dedication — thank you!"

Reply from My Choice Software2026-06-05

Thank you for taking the time to share your experience, Carolyn. We're delighted to hear that our team was able to quickly identify the issue, clearly explain the solution, and guide you through each step of the process. Providing patient, thorough support and ensuring everything is working properly before we end a session is very important to us. We truly appreciate your kind words and are grateful for the opportunity to assist you. Please don't hesitate to reach out if you ever need help again.

Finn O

Finn O. was very experienced and fast, he called promptly as planned and explained the process before proceeding with the installation. His customer service level is to be commended. Thank you, Finn!

Reply from My Choice Software2026-06-05

Thank you for your wonderful feedback. We're thrilled to hear that we provided prompt, professional service and took the time to explain the installation process before getting started. Clear communication and exceptional customer care are values we take great pride in, and we're delighted that we delivered such a positive experience. We'll be sure to share your kind words. Thank you for choosing us, and please let us know if we can assist you again in the future.

Alex solved my problem and got me back…

Alex solved my problem and got me back to work quickly. Appreciate the professionalism!

Reply from My Choice Software2026-06-04

Thank you for your kind words Jason. We're delighted to hear that we were able to resolve your issue and get you back to work quickly. We'll be sure to share your feedback. We appreciate your trust in our team and are always here whenever you need assistance.

Quick and easy

Quick to get a representative on the phone and he was very helpful. Great experiences each time I have called.

Reply from My Choice Software2026-06-03

Thank you for your kind words and for taking the time to share your experience, Sam. We're delighted to hear that you were able to reach a representative quickly and that our team was helpful in assisting you. Providing responsive, knowledgeable service is something we work hard to deliver, so it's rewarding to know we've consistently met your expectations. We truly appreciate your continued trust and look forward to assisting you again whenever you need us.

Absolutely Horrible customer service

Absolutely Horrible customer service. If you have problems they act like they are doing you a favor. They come across as kids with no formal business training and customer service skills. It rather insulting.... Lacking maturity on their part reminds me of kids and a summer lemonade stand…. NEVER AGAIN! UPDATE 6/3/2026: This dispute centered around the fact that the replacement license never worked. We will not be doing any further future business with this company.

Reply from My Choice Software2026-06-03

Thank you for taking the time to share your feedback. Providing professional and respectful service is important to us, and we are sorry that you were dissatisfied with your experience. After your original license became unusable following a hardware failure, we provided a replacement license at no charge as a courtesy. When additional activation issues were reported, our team verified that the replacement license was valid and worked to identify the underlying cause rather than simply issuing another key. We remain committed to helping resolve the issue and welcome the opportunity to continue troubleshooting with your team.

Alex,

Alex, Appreciate the patience shown by Alex. Worked me through the process of installation. Would recommend him to friends. Thank you for your assisstance.

Reply from My Choice Software2026-05-27

Thank you for your kind words and recommendation Gary. We’re glad we were able to make the installation process smooth and provide the patience and support you needed along the way. We truly appreciate your feedback and your trust in us. Thanks again for choosing our team.

Issues downloading software

I had several issues downloading Microsoft 365 Personal and Alex resolved each issue very professionally. Alex was extremely patient with me and answered all my questions. Alex got my software loaded and got me started using it. Awesome support!

Reply from My Choice Software2026-05-27

Thank you for sharing your experience, Mark. We’re so pleased to hear that we were able to resolve your Microsoft 365 Personal installation issues and provide the patient, professional support you deserved. It’s great to know all your questions were answered and that you’re now up and running successfully. We truly appreciate your feedback and your support.

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