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Electronics & Technology

My Choice Software

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202 reviews

4.9202 reviews
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About My Choice Software

Data updated
Website
mychoicesoftware.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
100% (4/4)
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About this business

Customer satisfaction is our priorityAs an industry leader in software and technology retail, customer satisfaction is our number one priority. Our goal is to deliver a universal solution for all of our customers’ software needs, while maintaining the industry’s lowest prices.Microsoft OfficeWindowsWindows ServerContact Us

Written by the business, not verified by us.

Is My Choice Software legit?

My Choice Software (mychoicesoftware.com) has a 4.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-09-01.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable support team for being extremely helpful, patient, and efficient when resolving software activation issues. Many people note that representatives guide them step-by-step through complicated installations, making technical processes quick and completely painless. Buyers appreciate the friendly demeanor and dedication of the staff during troubleshooting sessions. Some reviewers were not happy with the support provided and encountered frustrating activation difficulties. A few customers also mentioned experiencing persistent problems with software installation and feeling that their issues remained completely unresolved. Others raised concerns about faulty product keys and poor customer service quality.

Auto-generated from all reviews of this business. For reference only.

What people say

Jake F was highly professional and easy…

Jake F was highly professional and easy to work with. His instruction were crystal clear asnd easy to follow! Thank you for your assistance Jake. It is difficult in todays business to find knowledgeable folks who can get to the heart of the matter.

Reply from My Choice Software2026-07-21

Thank you for your thoughtful feedback Keith. We're glad to hear you received clear guidance and that the process was easy to navigate. It means a great deal to know the professionalism and knowledge you experienced helped you get to the heart of the matter. We appreciate you taking the time to share your experience, and thank you for choosing us.

Jake was incredibly helpful and patient…

Jake was incredibly helpful and patient in helping me work through downloading my Microsoft software. Two thumbs up for his knowledge and creativity in working around the challenges I was facing.

Reply from My Choice Software2026-07-16

Thank you for your wonderful review, Rick. We're glad to hear our team was able to help you successfully download your Microsoft software and work through the challenges along the way. Providing knowledgeable, patient, and creative support is something we take pride in, and we're pleased you had such a positive experience. We appreciate your feedback, and thank you for choosing My Choice Software.

I’m a computer idiot

I’m a computer idiot. I preferred the wrong program. Great response from there team. License worked as advertised. They went above what is basic in their quick responses. Thanks again team

Reply from My Choice Software2026-07-16

Thank you for your kind review Stephen. We're glad our team was able to help you get everything sorted out and that your license worked as expected. Providing responsive support and helping our customers find the right solution is always our goal. We appreciate your feedback, and thank you for choosing My Choice Software.

Jake is on top of his game

Jake knew exactly what to do to solve my problem. He was patient and polite.

Reply from My Choice Software2026-07-16

Thank you for your kind review, Jim. We're glad to hear your issue was resolved quickly and that you had a positive support experience. Providing patient, courteous, and knowledgeable assistance is something we strive for every day. We appreciate your feedback and your support of My Choice Software.

Although the software could not be…

Although the software could not be loaded on my computer because of the processor. I was given a full refund.

Reply from My Choice Software2026-07-14

Thank you for your review, David. While we're sorry the software wasn't compatible with your computer's processor, we're glad we were able to process your refund promptly. We appreciate the opportunity to assist you, and if you have any questions about software compatibility in the future, our team is always happy to help you find the right solution.

Purchase process was easy

Purchase process was easy. Awaiting to see how the experience goes with being able to actually use the software.

Reply from My Choice Software2026-07-13

Thank you for your review, Jennifer. We're glad to hear the purchase process was easy. We hope your experience using the software is just as smooth. If you have any questions or need assistance with installation, activation, or anything else along the way, our support team is here to help.

Microsoft Office Installation Issue

During the Microsoft Office installation process, BitDefender identified a security certificate issue. I contacted "My Choice Software" support for advice/direction/solution. Shortly, Alex A. contacted me via email with a solution. Using his direction, I immediately applied his fixing resolution resolving the problem. From my perspective, Alex represented "My Choice Software' in the most professional manner complete with his timely solution. I was most pleased with the results. Alex did a superb job.

Reply from My Choice Software2026-07-14

Thank you for taking the time to share your experience, Rudy. We're glad our support team was able to provide a timely solution and help resolve the installation issue. It's great to hear that the guidance made the process straightforward and that you were pleased with the level of service you received. We appreciate your kind words and your trust in My Choice Software, and we look forward to assisting you again whenever you need us.

Professional and Detailed

I had a great experience thanks to Jake, our customer service representative. He was knowledgeable, patient, and genuinely helpful throughout the process. His positive attitude made everything much easier and more enjoyable. Excellent service.

Reply from My Choice Software2026-07-14

Thank you for your kind review Gina. We're pleased to hear you had a great experience with our customer service team. Providing knowledgeable, patient, and helpful support is always our goal, and we're glad we could make the process smooth and enjoyable for you. We appreciate your feedback and your support of My Choice Software.

The company was easy to deal with

The company was easy to deal with. The product is excellent. The staff were very good.

Reply from My Choice Software2026-07-10

Thank you for your kind review Mary. We're pleased to hear that you found us easy to work with, that you're happy with your purchase, and that our team provided a positive experience. We appreciate your support and look forward to assisting you again in the future.

Microsoft Windows 11 Pro Activation Issue

Purchased 10 Microsoft Windows 11 Pro licenses and needed assistance Activating 1 of the licenses so I called in to MyChoice for support. Tyler knew exactly how to fix the Activation issue and was able to help me right away. We were activated within 5 minutes and finished onboarding the new user. Thanks again Tyler and would highly recommend MyCoice Software.

Reply from My Choice Software2026-07-13

Thank you for your thoughtful review and for choosing My Choice Software for your Windows 11 Pro licenses Peter. We're glad we could quickly resolve the activation issue and help keep your onboarding process on track. We appreciate your recommendation and look forward to supporting you with any future software needs.

The speed and relief of actual help

I had been looking for a viable replacement for my aging standalone Microsoft Publisher application as I could no longer activate it on my machines. I had been experiencing a loss of work flow and major frustration for about three weeks at my business. Google's Gemini recommended My Choice as a solution for my needs and I was able to immediately find and purchase two license keys for Microsoft Office 2021 which contained the Publisher program I needed in its last standalone iteration. I installed the program on both machines but had trouble with activation so I reached out to My Choice customer service/support. An extremely helpful person named Megan got back to me within a half hour and about an hour after that I had two activated and working Office installations. I told her if she were there I would hug her, as it was such a relief to get our work flow back.

Reply from My Choice Software2026-07-10

Thank you for taking the time to share your experience, Mike. We're glad you were able to find a solution that met your needs and helped restore your workflow. We understand how frustrating software activation issues can be, especially when they affect your business, so we're pleased our customer support team was able to resolve everything quickly and get both Office installations up and running. Your thoughtful feedback and recommendation mean a great deal to us. If you ever need assistance in the future, we're always here to help.

Excellent CS

Very helpful and quick. Nice to actually call for help and be able to speak with a real person.

Reply from My Choice Software2026-07-10

Thank you for your wonderful feedback, Tyler. We're so glad to hear you had a positive experience with our customer support team. Providing helpful, prompt assistance—and making it easy to speak with a real person when you need help—is something we take great pride in. We truly appreciate your support and look forward to assisting you again whenever you need us.

Alex very professional

Alex very professional, good on follow up as well Give him a raise!

Reply from My Choice Software2026-07-08

Thank you for the fantastic review Mark. We're delighted to hear you had a professional experience and that our follow-up met your expectations. We truly appreciate your kind words and your feedback—it means a lot to our team. Thank you for choosing My Choice Software, and we look forward to serving you again.

Finn was very helpful and efficient.

Reply from My Choice Software2026-07-10

Thank you for your kind words, Trish. We're delighted to hear that you had a helpful and efficient experience with our customer support team. Providing fast, reliable service is always our goal, and we appreciate you taking the time to share your feedback. Thank you for choosing us, and we look forward to assisting you again whenever you need us.

Purchased a Windows 11 Pro Activation Key. Great Company.

Purchased a Windows 11 Pro Activation License. Checkout was quick and easy. Activation Key was provided promptly. I did have a few issues getting the activation key to work; however, Tyler with their customer support responded quickly and navigated me through the process. Would recommend.

Reply from My Choice Software2026-07-10

Thank you for taking the time to share your experience, Joan. We're glad to hear that the checkout process was smooth and that you received your Windows 11 Pro activation key promptly. We appreciate your patience while we worked through the activation issue, and we're happy our customer support team was able to help get everything up and running. Your recommendation means a lot to us, and we truly appreciate your business. If you ever need assistance in the future, we're always here to help.

Jake provided exceptional support…

Jake provided exceptional support throughout the entire process. He was patient, professional, and took the time to answer every question with clear and honest explanations, helping me make an informed decision without any pressure. The level of customer service from Jake truly reflects the high standards of MyChoiceSoftware. I highly recommend MyChoiceSoftware to anyone looking for genuine software licensing advice and an outstanding customer experience. Thank you, Jake, for your excellent support!

Reply from My Choice Software2026-07-08

Thank you so much for your thoughtful review, Krishna. We're thrilled to hear that you received exceptional support and had an informative, comfortable, and pressure-free experience. We take great pride in delivering honest guidance and outstanding customer service, and it's wonderful to know we met your expectations. Your recommendation means a great deal to us, and we truly appreciate you choosing My Choice Software. We look forward to assisting you again in the future.

My unresolved complain

My unresolved complain I am extreme disappointment regarding my order. Despite my previous history as a loyal customer who has made three successful purchases, this situation remains unresolved. I have already filed a formal complaint with the Better Business Bureau (BBB), yet the issue continues to go in unresoveled and without a clear resolution. I had hoped for a fair compromise, but I feel my concerns are not being addressed. Given my history with this company, I am very disappointed in this lack of support.

Reply from My Choice Software2026-07-28

Thank you for sharing your feedback, Denise. We're truly sorry to hear about your experience and understand your frustration. We value every customer, especially those who have chosen to do business with us multiple times, and it's disappointing to learn that we have not met your expectations in this situation. We would like the opportunity to review your concerns thoroughly and work toward a resolution. We have requested your order number and the email address associated with your purchase so we can locate your account and investigate this matter further. If you have not already done so, please contact our customer service team with that information at your earliest convenience. Once we receive your details, we will be happy to review your case and do everything we can to assist you. We appreciate your patience and hope to have the opportunity to resolve this matter for you.

Jake solved my activation problem with…

Jake solved my activation problem with speed and efficiency, he’s helped me before and as always a pleasure to talk to. I highly recommend MyChoiceSoftware

Reply from My Choice Software2026-07-02

Thank you for your kind words and for taking the time to leave us a review. We're delighted to hear your activation issue was resolved quickly and that you've consistently had positive experiences with our support team. Your recommendation means a great deal to us, and we truly appreciate your continued trust in My Choice Software. We look forward to assisting you again whenever you need us.

Their team is quick to respond whenever…

Their team is quick to respond whenever I have a question and the have taken care of any concerns that I have had. Thanks, My Choice Software.

Reply from My Choice Software2026-07-01

Thank you for your kind words Drifty. We're so glad to hear that you've had a positive experience with our team. Providing prompt support and making sure your questions and concerns are addressed is always our goal. We truly appreciate your trust in My Choice Software and look forward to continuing to serve you. Thanks again for taking the time to share your feedback.

I was having a problem getting a license activated

I was having a problem getting a microsoft license activated. As soon as Tyler got involved, the problem was solved!

Reply from My Choice Software2026-07-02

Thank you for taking the time to share your experience. We're so glad to hear your Microsoft license activation issue was resolved quickly. Providing prompt and effective support is what we strive for, and we're happy we could help get everything up and running. We truly appreciate your feedback and look forward to assisting you again whenever you need us.

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