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Business Services

MyMalls

Claimed

101 reviews

4.6101 reviews
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About MyMalls

Data updated
Website
mymalls.com
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
1 review
Replies to negative
80% (4/5)
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+1 (786) 628-8450[email protected]mymalls.com

About this business

MyMalls gives you a personal address in the U.S. with express forwarding to your home or business in Canada, Latin America and the Caribbean.

Written by the business, not verified by us.

Is MyMalls legit?

MyMalls (mymalls.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 80% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-30.

What people say

Shawnette GriffithBermuda · 2 reviews · Experienced 2025-07-12 ·

MyMalls seem to have stolen my package from Shein

My package from Shein US was delivered on July 11th to Suite 107 at MyMalls. Shein provided photograph proof of the package sitting outside of MyMalls. I reached out to MyMalls on July 16th to query my missing package on their website, NOONE responded to that message. I then carried my query over to Whatsapp as suggested by MyMalls on July 16th, I have had NO help in trying to figure out where my package is. I have provided MyMalls with the tracking no. and pdf invoice and have had no responses or updates concerning my missing package. They are reading my messages and not responding. This is VERY UNPROFESSIONAL and disrespectful to a loyal customer. It is now July 29th and I still have no understanding or updates as to what happened to my missing package.

Maximus “Mäxitaxí” BoxillBarbados · 1 review · Experienced 2025-05-29 ·

Simple features such as confirming the…

Simple features such as confirming the items with detailed information, quick email correspondences indicating the arrival and processing of your packages, photos of your package being uploaded and extremely quick processing and shipping overall eases your anxiety and makes it more comfortable to shop online and import your items.

NJ RoosjeCuraçao · 1 review · Experienced 2024-12-21 ·

Making the IMPOSSIBLE, POSSIBLE!

I've been ordering almost everything for my business online for about 6 years. I've tried different couriers that could comply with my wants and needs. Meaning great service, fast delivery and affordable prices. Just when I thought I did find all of this in MyMalls, they surpassed my expectations with my last package in December 2024. In a matter of 3 days what seem impossible was made possible and right on time by MyMalls CEO and his employees. If there were more stars I would give this company 10! Reliable and they really make you as a costumer their priority. Costumer service 10/10!!

Reply from MyMalls2025-04-03

Wow NJ—your words truly blew us away! 🙌 Making the impossible possible is what we strive for. Thank you for the amazing support and trust! More importantly, for the trust you have in us!!!

S
Sage CanningUnited States · 1 review · Experienced 2024-12-05 ·

I have been a customer since 2020 with…

I have been a customer since 2020 with relatively no issue until recently. Their service has gone completely downhill. A $500 package has gone missing and nobody is held accountable despite the package having a signed delivery. Customer service is NON existent.

Reply from MyMalls2025-04-03

Hi Sage, we’re truly sorry for what you’ve experienced. We understand how frustrating it is when something goes wrong—especially with a high-value item. Could you please email me your suite number and if possible the package code at [email protected] so I can investigate what has happened. While we know we can’t undo the situation, we’d love to review this again with you if you'd be open to giving us another chance. Our team is always working to improve and provide the service you deserve.

S
Sheryne LordeBarbados · 5 reviews · Experienced 2024-11-24 ·

Still needs more improvement but going ok

I have noticed an improvement and used them several times since I vowed to stop, my main issue is the frequent staff shortages which delays shipping. Despite this thought the staff do try if you message and explain the urgency to have your package ready to ship on time.

Reply from MyMalls2025-04-03

Hi Sheryne, thank you for your honest feedback. We’re very sorry to hear about the delays and confusion with your recent shipments. We know how important reliability is, and we're actively working to strengthen our customer service and warehouse processing. If you’re open to it, we’d love the chance to turn things around for you.

Kat VilleBarbados · 1 review · Experienced 2024-10-23 ·

MyMalls is great everything was easy to…

MyMalls is great everything was easy to use and I got my delivery in the time frame they said it would be delivered. I would use them again and again.

Reply from MyMalls2025-04-03

Kat, thank you! Hearing that you'd ship with us again and again is the best compliment 💌

KarenUnited States · 1 review · Experienced 2024-09-25 ·

I was contacted promptly when my package arrived at the warehouse

I was contacted promptly when my packages were received and Iike that I can consolidate up to three (3) packages. The pricing is clear regarding shipping so there are no surprises. I had no issues thus far as this is my second time using the company and the staff are very helpful. I will definitely continue to use them.

Reply from MyMalls2025-04-03

Karen, thank you for the thoughtful feedback! We're glad the process has been clear and helpful—we’re here for you always!

C
ChristalGrenada · 1 review · Experienced 2024-09-17 ·

Don't look any further! Choose MyMalls!

This is my second time using MyMalls! Customer support is excellent. They are very friendly and responded to my questions quickly. I love how they offer invoice pre-registeration to make the process more efficient and smooth. I would have loved it if door delivery was offered in my country - although it's not a deal breaker for me. Hopefully this will change later in the future. But now all i'm happy with the experience. I highly recommend them!

Reply from MyMalls2025-04-03

Christa, you’re amazing! Thanks for recommending us and for your helpful suggestion about door delivery—we’re listening 👂

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