MyMalls gives you a personal address in the U.S. with express forwarding to your home or business in Canada, Latin America and the Caribbean.
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Is MyMalls legit?
MyMalls (mymalls.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 80% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-30.
I have been a My Malls customer for a…really long time
I have been a My Malls customer for a really long time.
The Customer service team are really exceptional in all the services to try to get your packages to you on time.
I live in Bermuda and they are just great.
Keep up the stellar work My Malls.
Reply from MyMalls2023-09-28
Wow Chejumay! Thank you for your continued support as a long-time MyMalls customer! We're thrilled to hear that you've had exceptional experiences with our customer service team and that your packages have been delivered promptly.
We appreciate your trust in My Malls and look forward to serving you in the future!
- Mariël from MyMalls
The quick customer service support and replies. The information provided was clear and useful.
Reply from MyMalls2023-09-26
Hi Verceley, thank you for your awesome review! We are grateful for your appreciation and will make sure to inform our team!
Thank you for choosing MyMalls!
- Mariël from MyMalls
Thank you for your recommendation Kohbie! We appreciate you taking the time to leave us your awesome review on TrustPilot! If there's anything we can do to turn your 4-star experience into a 5-star experience, please let us know! We highly value your opinion and feedback, which we believe will help us to realize our mission and vision.
Thank you for choosing MyMalls ⭐
- Mariël from MyMalls
Thank you so much for your kind words Jasmine! We're thrilled to hear that you found our service efficient and enjoyed our excellent customer service. Your satisfaction is our top priority, and we look forward to serving you again with the same level of dedication and care. 😊🌟
Thank you for choosing MyMalls!
- Mariël from MyMalls
Love shopping online, hate the hassle of international shipping. MyMalls takes care of the hassle requiring little or no efforts from me.
Reply from MyMalls2023-07-24
Thank you for the kind review! We're excited to hear that we have been successful in making international shipping hassle-free for you. We're excited to bring you joy and convenience throughout your shopping journey.
Best regards,
Mariël from the MyMalls Team
The experience was great because there's always someone available to assist you with any issues you may have with your package. Another thing is that I travel a lot because of work and I'm able to change my delivery location to anywhere that's in the listing. That feature is really amazing and makes life a lot simple.
Reply from MyMalls2023-07-24
Thank you for sharing your wonderful experience with us, Alicia! We're thrilled to hear that my colleagues from our support team have been a great help to you. We're delighted that our flexible delivery location feature has made life simpler for you. Your satisfaction and convenience are our driving forces, and we're committed to continuing to provide you with a seamless and amazing experience.
Safe travels and best regards,
Mariël from the MyMalls Team
Real efficient service. Constantly giving updates on packages. The step-by-step guide made the experience so much easier. Very friendly customer service. Thanks a million for your service.
Reply from MyMalls2023-07-24
Thanks a million for sharing your review with us! We're thrilled that you find our service real efficient and appreciate the constant updates on your packages. Our step-by-step guide aims to make things easier, and we're delighted it did just that for you!
Best regards,
Mariël from the MyMalls Team
My experience with My Malls has been a great one in terms of their efficiency, great customer service, and a step-by-step guide to receiving my packages promptly. Thank you My Malls for ALL your support and assistance.
Reply from MyMalls2023-07-24
Thank you Alicia, your experience with MyMalls brings us joy! We're thrilled that our efficiency, excellent customer service, and step-by-step guide have made a positive impact on your package deliveries.
Thank you so much for acknowledging our efforts. Your support means the world to us! Count on us to always be here, ready to assist you!
Best regards,
Mariël from the MyMalls Team
Chat was prompt & helpful when I was having trouble uploading my invoice and consolidating items. My Malls repacked my items free of charge. Thank- you Nicole!
Reply from MyMalls2023-07-24
Thank you for your kind words, Geisha Mae! We're glad to hear that Nicole provided excellent service. We'll be sure to pass along your appreciation to her! Should you need any further assistance, don't hesitate to reach out. Thank you for choosing MyMalls!
Best regards,
Mariël from the MyMalls Team
Thank you for the enthusiastic review! We're thrilled to hear that our service was very fast for you. Your satisfaction is our priority, and we'll continue to provide swift and efficient assistance.
Best regards,
Mariël from the MyMalls Team
We’ve had a wonderful experience thus far using my malls. They make shipping to the Caribbean quick and easy and their helpful staff are always ensuring that customers questions are met with real answers that provide real solutions. We recently had an issue with accidentally ordering a prohibited item but they alerted us in a timely manner and even went a step beyond by assisting us in the exact procedure to have the item turned to the original supplier.
Many thanks to Nicole and the entire Team.
You all truly provide efficient and effective shipping.
Reply from MyMalls2023-07-24
We are thrilled to receive your feedback! It brings us joy to know that you had a wonderful experience with MyMalls and that our shipping service to the Caribbean has been quick and easy for you.
We're delighted that Nicole and our entire team's efforts have been appreciated for our efficiency and effectiveness.
Thank you for choosing MyMalls!
- Mariël from MyMalls
Thank you Johnathan! At MyMalls, we strive to provide fast and efficient shipping services, and we're thrilled that we met your expectations. Your satisfaction is our priority, and we'll continue working hard to deliver your packages promptly.
Thank you for choosing MyMalls!
- Mariël from MyMalls
It's my second shipment with MyMalls after having been deceived by another shipping's company.
The service is excellent! They allow me to choose my carrier to ship my packages and the price is affordable!
Definitely, I am completely satisfied and if MyMalls keeps up, it will be my partner for life!
Reply from MyMalls2023-07-24
Thank you for your review partner! We're thrilled to have been given the opportunity to serve you again! We're grateful to hear that our service has met your expectations and that you find our service excellent. Thank you for your trust and support. We look forward to being your reliable shipping partner for many more shipments to come!
Blessings! - Mariël from MyMalls
Thank you for your 3-star review! We appreciate your feedback and are delighted that you found our service informative and smooth.
If there's anything specific you'd like us to work on to make your experience even better, please don't hesitate to let us know. Your feedback helps us grow and serve you better.
Thank you for choosing MyMalls!
- Mariël from MyMalls
My Malls is a great company. Just shipped second order with them. From the purchase till receiving my package everything went smooth. And their system is great to work with. All in all a fast, reliable and easy way to sent my expedited packages. Highly recommend!
Reply from MyMalls2023-07-24
Thank you so much for your glowing review, Mei! We're thrilled to hear that we have been successful in providing you with a fast, reliable, and easy shipping experience. We take pride in our efficient system and are delighted it's been great to work with.
Your recommendation means a lot to us, and we're committed to maintaining the high standards that have earned your trust.
Thank you for choosing MyMalls!
- Mariël from MyMalls
Very efficient and hassle-free experience starting from the user experience of the site and service to courier partners that get your packages sorted quickly.
Reply from MyMalls2023-07-24
Woop! Thank you for your feedback, Carlo! We're thrilled to hear that you had an efficient and hassle-free experience with us.
Thank you for choosing MyMalls!
- Mariël from MyMalls
Very easy to use, quick response time. They make shipping to a difficult destination easy.
Reply from MyMalls2023-07-24
Thank you so much for your review. It reminds us of the very best reason why our founders started MyMalls. International shipping to any destination, especially the difficult ones, should be easy! And to hear from you that we have been successful in that, is amazing. Thank you again!
Blessings!
- Mariël from MyMalls
MyMalls is a free service with human customer service agents. Actual people, you can call to help you or ask questions. Once you upload your invoices early, they notify you of shipment arrivals, are willing to consolidate the packages for you, and don't kill you with pricing. Honestly, they have saved me a lot of money and I am able to make my deadline dates because of them.
Reply from MyMalls2023-07-24
Thank you so much for your review!!! We understand that in the digital age, skepticism can arise, and some of your fellow MyMalls members might wonder if we're real. Reading your review brings us immense relief and joy, as it reflects our efforts to show all our members that we are indeed a team of hardworking individuals who put a lot of love and care into the service we offer.
Thank you for being a part of the MyMalls family, and we look forward to serving you for many more shipments to come!
- Mariël from MyMalls
It is very easy to ship items to Bermuda, and the customer service team gets back to you quickly when you have questions
Reply from MyMalls2023-07-24
Thank you for your feedback, Carly! We're thrilled to hear that you find it very easy to ship items to Bermuda using our service.
Our customer service team is dedicated to providing prompt and helpful responses to all your questions. We understand the importance of timely assistance, and we're glad to know that we've been able to meet your expectations.
Thank you for choosing MyMalls!
- Mariël from MyMalls
From placing my order, adding the invoices and tracking numbers to the site is all a smooth transaction. I love when I can combine my order to one large package that may have shipped at different times to be sent to me which in return costs less and saving money is always a plus.
Reply from MyMalls2023-07-24
Thank you for your review, Nisha! We're thrilled to hear that your experience with MyMalls has been a smooth transaction from start to finish. The reasons you've mentioned are exactly why we have extended our Repack & Combine service to a limit of 5 instead of 3!
Thank you for choosing MyMalls!
- Mariël from MyMalls
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Safemile Auto Transport
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BlueChew
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DHX-Dependable Hawaiian Express