great customer service
customer service was timely in answering my questions and process was smooth and straight forward
Thanks, Tramaine! We’re glad everything went smoothly—just the way it should be!
MyMalls gives you a personal address in the U.S. with express forwarding to your home or business in Canada, Latin America and the Caribbean.
Written by the business, not verified by us.MyMalls (mymalls.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 80% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-30.
customer service was timely in answering my questions and process was smooth and straight forward
Thanks, Tramaine! We’re glad everything went smoothly—just the way it should be!
Malik, we appreciate you always! Your consistent support keeps us motivated 💚
The customer service is incredible. Nicole made the experience flawless. I had an issue with my invoices and emails were prompt but thorough. I will definitely continue using this company
Kean, thank you! Nicole is a rockstar and we’re thrilled she could assist you so well!
I like that the entire process was easy and simple. No need to guess about anything. Thanks
Thanks so much, Cathyann! We love hearing that the process felt simple and stress-free—that’s what we’re here for!
Very helpful in terms of questions and fast deliveries 10/10 would recommend for the best and fastest shipping!
Haldene, 10/10 from you means everything to us! Thanks for trusting us with your deliveries!
Thanks, William! We’re all about making every transaction fast and simple—glad it worked out great!
FAQ Info re offline and return ETA
Hi Gaynor, thanks for your feedback! It sounds like you were looking for more info about package returns and our FAQ details. We’re here to help—feel free to reach out anytime or check our Help Center for quick answers
I’ve had a great experience with MyMalls so far. Their customer service (especially Nicole!) is really helpful, and I’m able to get my packages in a timely manner. I’d definitely recommend their services to others.
Thank you, Vickie! We’re lucky to have Nicole and customers like you. So glad things were smooth!
I appreciate the promptness of the service and the opportunity to save money by combining packages.
Appreciate that, Gwen! Combining packages and saving on shipping is what we love to help with!
I love Mymalls, I have tried numerous couriers and you are the best. Nicole has been great, she is definately an asset for MyMalls.
Donna, that’s so sweet! Thank you for the love—and yes, Nicole is truly one of a kind 💚
Great customer communication service. Love the direct instant updates and friendly platform.
Hi Ranae! We’re all about instant updates and smooth communication—glad you’re loving it!
They stole my item and offered no compensation for it. They take over an hour to answer an online chat. If your invoice covers multiple packages, they are not intelligent enough to apply an invoice to more than 1 package even though the descriptions are identical. Dont need anything urgently - they have no sense of urgency. Not based on 1 experience, but on multiple occassions I have experienced terrible customer service.
Hi Shanee, we’re sorry to hear about your experience and your frustration. Your feedback is being taken seriously, especially around how we manage invoice matching and communication times. We’re working hard behind the scenes to make improvements, and your input helps us grow. If you’d be open to discussing this further, we’d love the opportunity to make it right.
Will not be shipping with dhl again I paid to have my shipment delivered 1-3 days after it landed in Barbados as of today April 4 I have not yet received it
Hi Jamila, thank you for your review and we’re truly sorry about the delay. We understand how disappointing it is when shipments don’t arrive on time. While DHL handles the final delivery, we always want to support you where we can. We’d love to check in and see if everything’s been resolved—please feel free to reach out if not!
Fast and easy. MyMalls processes the packages real fast, the user interface is easy to navigate and pay, and having DHL as the carrier is a plus. We live on a island with services that take 1 week to process packages, and one week to ship. I recommend anyone that needs something shipped fast.
Thanks a ton, Juliandro! Fast and easy is what we’re all about. We’re so glad you’re loving the interface and the speed—DHL for the win 💨📦
Fast, Friendly customer service. Good shipping rates and options. Quick response times to queries. I would highly recommend MY Malls.
Stephine, you’re the best! We’re proud to offer fast, friendly service—thanks for recommending us!
My package was delivered to MyMalls on Dec 8th (I sent proof of this). Today is January 12th and I have yet to receive a reliable response regarding my package. As a matter of fact the ONLY response I received in the initial stages of my queries to them, was a "send us the tracking number", which I happily sent. If I am being honest, MyMalls service in the past has been very good, I had no complaints. But I am now in the process of sourcing another shipper, as I have been drawn to the conclusion that my package (that was in their possession) was stolen, lost/mis-sent to someone else, and so my imagination is running wild! And here is the latest kicker.....the corresponding invoices (for my goods) that I uploaded onto their portal has magically disappeared as of today (Jan 12th). I've now uploaded them once again. If there are delays then let your customers know and not draw their own conclusions. I have NEVER posted anything negative on a platform such as this. But it sorely does suck being out couple hundred dollars and GHOSTED on top of it!
Dear Dawn, We appreciate your feedback and apologize for the inconvenience you've experienced with your recent shipment. Our commitment is to provide the best service possible, and we understand your frustration with the delay and lack of information. We've identified an issue with OnTrac, resulting in your package not reaching our warehouse as expected. Our customer service team is actively addressing this matter and will reach out to you shortly to provide a comprehensive update. We understand the importance of timely communication, and we regret any uncertainty caused. We value your loyalty and the positive experiences you've had with MyMalls in the past. Rest assured, we are taking immediate action to resolve this situation and ensure the safe delivery of your package. Additionally, we have addressed the disappearance of your invoices, and we appreciate your diligence in re-uploading them. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We are committed to resolving this matter promptly and appreciate your continued trust in MyMalls. Best regards, MyMalls Customer Support Team
As soon as the order was received, they contacted me and expedited shipping immediately
Thank you, Patrick! So happy our team could act quickly for you—we’re always ready to ship it fast!
its very efficient and easy to use
Hi Ana, thank you for taking the time to leave us your wonderful review! We're very happy to read that you appreciate our efficiency and ease of use! Thank you for choosing MyMalls! - Mariël from MyMalls
Hi Channelle, thank you for your great review! It makes us happy that you like our way of communication and shipping speed. Thank you for choosing MyMalls and we look forward to shipping to you again! - Mariël from MyMalls
Hi Tamara, thank you for rating us 5 stars! We strive for a fast and efficient service and reading your review makes us proud. Thank you for choosing our service! - Mariël from MyMalls
101 reviews matching