For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Business Services

MyMalls

Claimed

101 reviews

4.6101 reviews
Write a review

About MyMalls

Data updated
Website
mymalls.com
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
1 review
Replies to negative
80% (4/5)
Do you own MyMalls? Claim this profile for free and start replying to reviews.

About this business

MyMalls gives you a personal address in the U.S. with express forwarding to your home or business in Canada, Latin America and the Caribbean.

Written by the business, not verified by us.

Is MyMalls legit?

MyMalls (mymalls.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 80% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-30.

What people say

The customer service personnel Nicole is incredible

The customer service is incredible. Nicole made the experience flawless. I had an issue with my invoices and emails were prompt but thorough. I will definitely continue using this company

Reply from MyMalls2025-04-03

Kean, thank you! Nicole is a rockstar and we’re thrilled she could assist you so well!

Great Experience

I’ve had a great experience with MyMalls so far. Their customer service (especially Nicole!) is really helpful, and I’m able to get my packages in a timely manner. I’d definitely recommend their services to others.

Reply from MyMalls2025-04-03

Thank you, Vickie! We’re lucky to have Nicole and customers like you. So glad things were smooth!

Used to be good, now they suck

They stole my item and offered no compensation for it. They take over an hour to answer an online chat. If your invoice covers multiple packages, they are not intelligent enough to apply an invoice to more than 1 package even though the descriptions are identical. Dont need anything urgently - they have no sense of urgency. Not based on 1 experience, but on multiple occassions I have experienced terrible customer service.

Reply from MyMalls2025-04-03

Hi Shanee, we’re sorry to hear about your experience and your frustration. Your feedback is being taken seriously, especially around how we manage invoice matching and communication times. We’re working hard behind the scenes to make improvements, and your input helps us grow. If you’d be open to discussing this further, we’d love the opportunity to make it right.

Will not be shipping with dhl again

Will not be shipping with dhl again I paid to have my shipment delivered 1-3 days after it landed in Barbados as of today April 4 I have not yet received it

Reply from MyMalls2025-04-03

Hi Jamila, thank you for your review and we’re truly sorry about the delay. We understand how disappointing it is when shipments don’t arrive on time. While DHL handles the final delivery, we always want to support you where we can. We’d love to check in and see if everything’s been resolved—please feel free to reach out if not!

Fast and easy.

Fast and easy. MyMalls processes the packages real fast, the user interface is easy to navigate and pay, and having DHL as the carrier is a plus. We live on a island with services that take 1 week to process packages, and one week to ship. I recommend anyone that needs something shipped fast.

Reply from MyMalls2025-04-03

Thanks a ton, Juliandro! Fast and easy is what we’re all about. We’re so glad you’re loving the interface and the speed—DHL for the win 💨📦

GHOSTED

My package was delivered to MyMalls on Dec 8th (I sent proof of this). Today is January 12th and I have yet to receive a reliable response regarding my package. As a matter of fact the ONLY response I received in the initial stages of my queries to them, was a "send us the tracking number", which I happily sent. If I am being honest, MyMalls service in the past has been very good, I had no complaints. But I am now in the process of sourcing another shipper, as I have been drawn to the conclusion that my package (that was in their possession) was stolen, lost/mis-sent to someone else, and so my imagination is running wild! And here is the latest kicker.....the corresponding invoices (for my goods) that I uploaded onto their portal has magically disappeared as of today (Jan 12th). I've now uploaded them once again. If there are delays then let your customers know and not draw their own conclusions. I have NEVER posted anything negative on a platform such as this. But it sorely does suck being out couple hundred dollars and GHOSTED on top of it!

Reply from MyMalls2024-01-16

Dear Dawn, We appreciate your feedback and apologize for the inconvenience you've experienced with your recent shipment. Our commitment is to provide the best service possible, and we understand your frustration with the delay and lack of information. We've identified an issue with OnTrac, resulting in your package not reaching our warehouse as expected. Our customer service team is actively addressing this matter and will reach out to you shortly to provide a comprehensive update. We understand the importance of timely communication, and we regret any uncertainty caused. We value your loyalty and the positive experiences you've had with MyMalls in the past. Rest assured, we are taking immediate action to resolve this situation and ensure the safe delivery of your package. Additionally, we have addressed the disappearance of your invoices, and we appreciate your diligence in re-uploading them. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We are committed to resolving this matter promptly and appreciate your continued trust in MyMalls. Best regards, MyMalls Customer Support Team

efficient

its very efficient and easy to use

Reply from MyMalls2023-09-28

Hi Ana, thank you for taking the time to leave us your wonderful review! We're very happy to read that you appreciate our efficiency and ease of use! Thank you for choosing MyMalls! - Mariël from MyMalls

People also looked at