MyPostcard is an app to send your photos as a customized, paper postcards or greeting cards. We print and deliver worldwide.
Is MyPostcard legit?
MyPostcard (mypostcard.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 30% give 1 star; The business has replied to 68% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-08-25.
Completely unreliable, I sent a postcard 2 months ago and today, upon my reply as to has the postcard arrived, I receive the following: "Good day!
Unfortunately, there is no tracking information available for our orders.
Please check it with your recipient.
Best regards," I do not recommned it to anyone.
Reply from MyPostcard2026-08-18
I am so incredibly sorry to hear that your postcard hasn't reached its destination after two months and for the frustrating experience you had with our support. We know how much those personal messages mean when sending real postcards worldwide, and I truly apologize that we let you down. We would love to make this right immediately by either resending your card or providing a refund. Please reach out to us at [email protected] so we can look into this personally for you.
C
Conny · 2 reviews · Experienced 2026-07-27 ·
★★★★★
late delivery
I choose a delivery date for my friends birthday but it still hasn't arrived and it's already 5 days late.. That's disappointing.
Reply from MyPostcard2026-07-27
I am truly sorry to hear that your friend's birthday postcard hasn't arrived yet. We know how much these special moments matter and we share in your disappointment. Please contact us at [email protected] so we can investigate the status and find a solution for you.
I wanted to see a smile on my boyfriend's face, so I ordered a postcard on June 16th. It was expected to arrive on June 24th, but my boyfriend received it on June 29th. It arrived a little later than expected, but that didn't matter. What mattered most was seeing how happy he was when he received it.
Thanks Mypostcard
Reply from MyPostcard2026-07-01
Thank you so much for sharing such a sweet story! We are absolutely thrilled to hear that your boyfriend was so happy to receive your postcard, even if it arrived a bit later than planned. Making people smile is exactly why we do what we do, and your kind words mean the world to us. If you ever need anything else, please reach out to us at [email protected].
L
Luca · 7 reviews · Experienced 2026-06-16 ·
★★★★★
Very very poor service
Very very poor service. I bought a postcard 16th of June with promise to have at least 22nd 6days birthday of my wife.
Today 27 still not arrived I guess if I am lucky will arrive 30th of June 2 weeks for postcard service. Next time I will buy a real post card and write and ship by hand old school those kind of service digital doesn’t work and are very expansive.
Reply from MyPostcard2026-07-01
I am so incredibly sorry to hear that your wife's birthday card has not arrived yet. We know how much those special moments matter, and it is truly disappointing when a surprise doesn't arrive on time. While we print and hand over your cards to the postal service within 24 hours, sometimes local mail carriers experience unexpected delays. We would love to make this right for you. Please reach out to us at [email protected] so we can investigate the status of your order immediately.
Not only was my card delivered BEFORE my daughter’s birthday, (I placed my order on June 9 and she received June 12) the quality of the card was beautiful! My daughter was VERY surprised & pleased. She showed it to me on video and it’s absolutely stunning! I will definitely be using it again & HIGHLY recommend your company to everyone! Thank you!
Reply from MyPostcard2026-06-17
We're so happy your daughter loved her birthday surprise! It's great to hear the card arrived early and that you were pleased with the quality. Thank you for the recommendation and we look forward to your next order. If you need anything, reach out to [email protected].
Y
YJY · 2 reviews · Experienced 2026-05-19 ·
★★★★★
Birthday card still hasn't arrived
I ordered a birthday card for my mother on 19 May. It was shipped on 21 May to the US, and as per their confirmation email, was supposed to be delivered by 28 May.
But as of 8 June (well after my mother's birthday) the card still hasn't arrived. Customer service only said to be "more patient" as the card was shipped from Germany. But with a shipping date of May 21, the card definitely should have arrived by now.
Although I have sent cards in the past without problems, this was a huge disappointment and I will no longer be using this service.
Reply from MyPostcard2026-06-10
I am so incredibly sorry to hear that your mother's birthday card hasn't arrived. I completely understand your disappointment, especially since you took the time to order it well in advance for such a special occasion. It is truly frustrating when a surprise doesn't go as planned. We would love to make this right for you immediately. Please reach out to us at [email protected] with your order details so we can offer a full refund or a complimentary replacement.
J
Jeffrey Nelson · 3 reviews · Experienced 2026-05-21 ·
★★★★★
Mother’s Day card & candy took two weeks to arrive
I ordered the card and candy for my mother on Wednesday May 6th 2026, and they didn’t arrive until Wednesday May 20th 2026. It shouldn’t have taken two weeks to arrive. I’m in Seattle WA and my mother is in Shelton WA.
Reply from MyPostcard2026-05-22
I am so sorry to hear that your gift for your mother arrived so late, especially given how close Shelton is to Seattle. We know how much it means to have these surprises arrive on time, and a two-week wait is certainly frustrating. We'd like to look into what happened with your delivery. Please reach out to us at [email protected] so we can make this right for you.
I love using mypostcard! We send postcards to my husbands grandmother in longterm living once a month so she can see how much the kids are growing! We also send them to their aunts, uncles and papa and gigi after special events and for thank you notes! I highly recommend mypostcard!
Reply from MyPostcard2026-05-03
Thank you so much for sharing such a heartwarming story! It truly makes our day to know that MyPostcard helps your children stay connected with their grandmother and the rest of the family. Bringing a smile to her face with those updates is exactly why we do what we do. If you ever need any help, please feel free to reach out to us at [email protected].
R
REALITY MAN · 5 reviews · Experienced 2026-04-07 ·
★★★★★
OBSTRUCTIVE ATTITUDE
Re Order PP27392986PC bulk order of postcards still hasn’t arrived after 17 days
It’s a great shame I have to write this critical review of their Customer Services but I have waited for more than 17 days for a bulk order of postcards to arrive. I also requested a refund or replacement for the non-delivery of this order but neither has been forthcoming either.
Despite many complaints to their Customer Services I am just given lame excuses, which do not stand up in consumer law - and ignorant obstructions. (I suspect that some of the nonsense I have been told is AI generated or from pre-written templates.)
This is just not good enough and now I have made a formal complaint to a senior manager to refund me for an order that I have still not received after 17 days.
My contract is with the postcard company and not with any Postal Service. The Customer Services are not acknowledging this or any legal obligation they have. I have never come across this sort of attitude before from any Customer Services– ever!
The app is great but their Customer Services leave a lot to be desired and are at the moment behaving totally illegally, even claiming that they have given me compensatory credits when they haven’t. Appalling.
They may now claim that my refund is only due after 30 days of non-delivery. However, I have given them my own reasonable deadline for delivery and so this means that if they do not deliver within my own deadline the contract regarding this order between us both is terminated.
I have really enjoyed using their creative app to send postcards but I am completely disgusted and shocked at the the attitude of their Customer Services who will not refund me for an order that is just not going to arrive.
It is pretty obvious that there is a manager hanging over the staff instructing them to be obstructive regarding refunds.
I look forward to a proper, human personalised reply from management below - addressing, please, every single point I have raised in this review. If there is not, then that says it all.
Also, because of the strange and evasive attitude of the staff as mentioned above,I am now getting a little suspicious as to whether a lot of the cards ordered, which only their own system says are “sent”, are actually sent at all. There is no real proof of sending apart from their own app notification that they have actually been sent. The touchy, dishonest and obstructive attitude of the staff is leading me down this train of thought, and I am now wondering whether this is the tip of a larger dishonesty “scam”iceberg, so to speak. Cards that are not actually sent would make this company a lot of money indeed.
(Please note: I have probably now sent around at least around 15 messages and emails to this company to resolve this issue. Please do NOT ask me to contact the customer support yet again – it is they who are the problem. Please sort this out immediately. I want a refund immediately for the non-delivery of the above order and some extra credit as compensation for the stressful hassle this is causing. I am housebound mostly with a serious neurological condition and can do without this needless stress and unprofessionalism from this company. Because I have made a formal complaint then I request that any future correspondence, apart from a courteous reply below, must be sent in in the post by letter. You have my full name and address on your system. Thank you.)
(Typed using speech to text function, because of neurological condition.
Some errors may remain)
Reply from MyPostcard2026-04-08
I am truly sorry for the stress and frustration you have experienced, especially while managing a serious health condition. This is absolutely not the personal, warm experience we aim to provide. I have personally investigated order PP27392986PC and want to assure you that your cards were indeed printed and sent, but since they have not arrived within your reasonable timeframe, I have bypassed our standard 30-day policy to issue your full refund and additional compensatory credits immediately. You should see these reflected in your account shortly. We value your creativity and your trust, and I hope this resolution helps ease your mind. For any further personal assistance, please reach out directly to [email protected].
I really liked the set up and options to send the cards. It has been a month, and no one has received their cards. I sent 13 cards and not one has arrived. I wanted all my friends and family to enjoy the personalized cards.
Reply from MyPostcard2026-04-03
Thank you for your kind feedback regarding our card options. We are, however, very concerned to learn that your 13 cards have not been delivered after a month. This does not reflect our standard service, and we would like to resolve this for you as quickly as possible. Please contact our support team at [email protected] with your order details so we can look into this shipment issue and provide a solution.
C
Christopher C · 2 reviews · Experienced 2026-03-05 ·
★★★★★
Card was delivered extremely late and damaged
Card was delivered extremely late, I had ordered an extra large card for my girlfriend for Valentine’s Day, and added rose petals and an eye mask. Once the card finally was delivered (over three weeks late) there was a single rose petal, and the eye mask was smashed and unusable.
Very disappointed!
Reply from MyPostcard2026-03-09
We sincerely apologize for the significant delay in your delivery and the damaged state of the gift items. MyPostcard strives to provide high-quality service, and it is clear we fell short in this instance regarding both the shipping timeframe and the protection of your eye mask and rose petals. Please contact our team at [email protected] with your order number so we can investigate this and offer a full resolution.
Postcard beautiful but it got delivered to MYSELF rather than the recipient - no idea what went wrong.
Reply from MyPostcard2026-02-13
Thank you for bringing this to our attention. We apologize for the delivery error regarding your recent order. This situation typically occurs if the sender and recipient address fields are reversed during checkout. We would like to resolve this for you as quickly as possible. Please contact our support team at [email protected] with your order number so we can assist you with a replacement.
G
Glen · 9 reviews · Experienced 2026-01-01 ·
★★★★★
my postcard to be delivered to Germany…
my postcard to be delivered to Germany it never got there
Reply from MyPostcard2026-01-20
I am so sorry to hear that your postcard hasn't arrived in Germany yet! I know how disappointing it is when a special message doesn't reach its destination. Please reach out to us at [email protected] with your order details so we can look into this right away and make it right for you.
B
BL · 1 review · Experienced 2025-12-21 ·
★★★★★
First card not received, but a replacement was sent after emailing and reviewing service
Unfortunately, the card I ordered was never delivered to the recipient. Two emails to the company’s listed help address went unanswered. It would be nice if they would at least respond.
Edited, 16.02: I eventually heard back from customer service, and she kindly offered to re-send the card, which my recipient happily received.
Reply from MyPostcard2026-01-19
We are so sorry to hear that your card hasn't arrived and that you haven't heard back from us yet. We understand how important it is for your message to reach your loved ones, and it's disappointing to feel ignored. Please send us another message at [email protected] so we can investigate this immediately and make things right for you.
A
Arne Houbreghts · 1 review · Experienced 2026-01-12 ·
★★★★★
Beware very long shipping times!
I’d think twice before ordering here or at least plan a few months in advance.
I love the concept of this service, but the lack of shipping transparency is disappointing. I sent postcards to two friends, one in Canada and one in the U.S., who share a birthday. Both cards are now well past their estimated delivery dates, and their birthday's have passed by the time they arrive.
I will update this review if the cards are eventually received, and I’ll adjust my rating based on the product quality. However, as of right now, I am severely disappointed in the slow shipping and the unresponsive customer service. Both areas need significant improvement.
Reply from MyPostcard2026-01-13
We are incredibly sorry to hear that your birthday cards didn't arrive in time for your friends' celebrations. We know how much it means to share those special moments, and we share in your disappointment regarding the shipping delays and our service. We want to ensure this is resolved for you, so please reach out to us at [email protected] so we can look into this personally.
A
Aria · 12 reviews · Experienced 2026-01-07 ·
★★★★★
Never received gift and zero customer service
I purchased not only a postcard but a photo stand for the card and Christmas chocolate for my 92 year old neighbor for Christmas. I ordered weeks before Christmas and she never received it. It's now January 7th and after multiple emails I still have not received a response. I will have to report this to my credit card for a chargeback. Don't use this company. They aren't reliable. UPDATE: Even after responding to this post, they still ignore my emails.
Reply from MyPostcard2026-01-07
Dear Aria,
thank you very much for your feedback, I am very sorry that your order did not made it yet :-( Usually we answer every message coming in and are happy to assist in these cases. please be so kind and contact us at once again at [email protected] Can you please try to use another mailaddress? We do answer all emails maybe your messages are stuck in spam :-( We are happy to check the whereabouts of your order and help you out. Best Lisa Team MyPostcard
a
anitagford · 1 review · Experienced 2025-12-13 ·
★★★★★
New customer sends cards over two weeks. None received.
On December 13, I sent my first postcard. Over the next 10 days, I sent a total of 15 postcards, all to addresses in the United States. According to my understanding of the timeline below, all of the postcards should have been received by now (Dec. 31), yet none have been. I’m on the trip of a lifetime and thought this service would be a fun way to stay in touch with friends and family. Instead it’s turned into an aggravation. I suggest two actions to mitigate the situation:
1. Resend each postcard (with expedited delivery service) at no additional cost to me.
2. Research what went wrong with the original orders. I need some assurance that the problem will not be repeated in the future. Otherwise, I’d like you to refund the full $100 dollars I paid upfront.
Reply from MyPostcard2026-01-01
We are so incredibly sorry to hear that your postcards from your trip of a lifetime haven't arrived yet. We understand how disappointing it is when you're trying to share special moments with loved ones and instead face frustration. We will investigate what happened with your 15 orders immediately and would be happy to resend them at no cost to you. Please reach out to us at [email protected] so we can prioritize this, make it right, and ensure your future memories arrive on time. We want to restore the fun in your journey!
D
Dita Petter · 1 review · Experienced 2025-12-15 ·
★★★★★
Great
Very easy to upload and so many different options for a personalised calendar. The price is also affordable for a quality provided. Quick delivery was a real bonus
C
Charles Minyard · 1 review · Experienced 2025-12-06 ·
★★★★★
I was not able to type anything in the…
I was not able to type anything in the app. All I could do is use whatever was available in the app. Also the card has not shown up and it shows it shipped 5 days ago! I’m sorry I wasted my money on this app. I don’t recommend using it. Stay away!
Reply from MyPostcard2025-12-08
Dear Charles,
thanks a lot for your feedback. Usually the app should work well. Could you please let us know at [email protected] what exactly did not work in the app? Further we are happy to check the whereabouts of your card. We are looking forward to hear from you.
Best Lisa Team MyPostcard
K
Karen Dana Miller · 2 reviews · Experienced 2025-11-17 ·
★★★★★
This Service Failed Miserably
I have contacted support multiple times. No one received any postcards that I had sent from Sept 7th to October 6th. I sent postcards daily during this time period. It is now November. I was promised that all recipients who had not received postcards would be sent them. At the time of my initial email, none of my recipients had received any.
To date, one recipient received all the previously sent postcards for September in a large bundle, and then received them again. She has yet to receive any postcards sent in October.
The second recipient also received a backlog of postcards and is now receiving duplicates. She, too, has not received any October postcards. It is now November.
The third recipient never received any postcards and recently passed away.
I have 70$ in my account and I requested a refund as this service failed miserably. I have sent in the requested order numbers so often that I currently have them saved in a spreadsheet for ease of access.
The reply so far, is that no refund is "possible". I can't think why that would be the case. If they can not, will not and have not held up their end of our transaction, a refund is common sense.
PostScript: Erica at MyPostcard emailed me to tell me that they were refunding 35.00. That refund has not shown up on my CC yet. However, I had 70.87$ on the MyPostcard account. The amount on my account was then changed by MyPostcard to 20.87. On my account details, a debit of 50.00$ is noted.
In total, I paid 200.00 to MyPostcard, ordered 39 postcards and was (maybe) refunded 35.00. Therefore, the postcards I ordered cost 4.23 each, AND some were never received, and as stated, some will NEVER be received.
Here is Erica's response: If you feel this is a mistake, don't hesitate to reply to us again with more details of your payments. Additionally, we truly understand your frustrations regarding the service failures and the complications you faced with the postcard deliveries. Please provide us with any further transaction details or account information so we can investigate this matter thoroughly.
How many times do I have to provide details for an account at YOUR business?
Reply from MyPostcard2025-11-20
Dear Karen,
I am so sorry to hear that. We put in the greatest effort to produce the cards in a timely manner and get them to the post office everyday. I am very sorry that your cards did not made it yet. Please be so kind and contact us again at [email protected] and ask for Lisa or the head of support we are happy to double check the addresses for you and we will find a solution for your remaining credits as well. We are looking forward to hear from you.
Best Lisa Team MyPostcard
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