Newfrog

Judy DanyowUnited States · 1 review · Posted 2018-12-19

Never received order!

I ordered an order in early Sept and got it in 2 weeks. Made out another order 2 weeks later and so far have not received it . It has been 3 months. They sent it out again Nov 15 and so far have not received this second order of the same thing. All they tell me is to wait a little longer. Will never order from them again.n

Ahmed Hussein MaamounCanada · 1 review · Posted 2018-12-17

Bad service

The service now is so bad and there is no support from the customer service agents at all. Recently, I had some orders, one of the packages was lost before I received it. This package should be received October 30 and until now the customer service replied to me with their recording formats to more than 30 emails that I sent attached with the order number and all details. Also, some of the items received from other orders package were damaged when received and some of them had a very bad quality other than that appeared in the website images, I sent also more than 30 emails regarding this problem attached with some images and videos, and every day a different agent replied to me and I have to repeat all the problem details again without any solutions for more than 2 months. I advise rethinking before making any orders to keep your rights in a case such as I overwhelmed in.

Jose-Luis ReyesUnited States · 24 reviews · Posted 2018-12-17

I had written a review of this company…

I had written a review of this company about two or so months ago. In it I gave facts concerning my experience with NewFrog The review was positive with regards to items delivered to me, their quality, condition, and delivery time. My main point was that I had always received a Good deal from this company. That has now changed. On December 13, 2018, I received an item from NewFrog When I removed it from the Postal packaging, I immediately saw a puncture on the outside cardboard slip cover. I slid out the inner box and found an other puncture correlating with the one on the outside cover. This alarmed me. I then nervously opened the inner box and found the item, a Wi-Fi speaker, with a significant "ding" on the speaker grill. There was other evidence that the box had been taken out and set on a greasy dirty surface. But that was not the end of it. I began the charging process, which according to the user manual, would take 3 to 4 hours, after which the red charging light would go off. After 8 hours of charging, the red light never went off. So I unplugged it from the USB charger port, and I tried to pair it with one of my Bluetooth phones that had music loaded into it. The item played the music...for ten seconds. Then it turned itself off. I tried several attempts to get it to play, but it just repeated the same response. According to the user manual, this shut down would result if the battery charge level was less than 10%. So. After 8 hours of waiting for the red light to go off, clearly, I now had a defective device, along with the physical damage. I immediately contacted NewFrog through it's service section and told them the situation. They responded by asking me to send them high resolution video's of the item, so as they put it, their engineers could "interpret" the images. I sent e-mails to them explaining that my PC could not attach video files larger than 34MGB This went on between me and NewFrog for five strait days. During which at no time did the service team acknowledge that they had simply made a mistake, and would act quickly to remedy the situation.They continued with more e-mails asking for video, more vague questions along with strange sentence phrases that made no sense. So, for the last time, I again told them that I could not send video. After that I contacted PayPal and reported the chain of events and e-mail exchanges between myself and NewFrog. The agent for PayPal explained that this response from the NewFrog service section, was a classic pattern of stall tactic, and they advised me to open an immediate case and request that it be escalated, at which time, PayPal would take control of the matter. This has left me with a strong sense of betrayal, of having been ripped off, and that I have now been added to a growing list of victims who have suffered the same experience from NewFrog as I. So. Like in my first review of NewFrog, I stated that my review was based on facts. I am restating this point with regards to my now very bad experience with this company and what I have written down. That's it.The facts.

Armand PieterseSouth Africa · 2 reviews · Posted 2018-12-17

The worst service I’ve ever experienced for online order service.

Ordered a Package 1st November still waiting for the delivery. Customer service seems to be non existent or just not quialified to work at a customer service representative. Hello Armand, I am so sorry fro you waited a long time. It was delayed a little by the custom liquidation. Could you please wait 5-7 working days more? If still not delivered please feel free to contact us for the solution. Really sorry for any inconveneince caused. Thank you for your understanding and patience. Looking forward to your hearing from you soon. Best regards, Russel Good afternoon, I would like to follow up on the below order for my client. Till date, the order has not yet been received. I have attached a screenshot of the tracking details. Please assist urgently. Dear Arne, Thank you for purchasing on NewFrog.com. We are glad to inform you that the order NF2018103104084638357 had been sent out to you. The shipping information is as follows: Order No:NF2018103104084638357 Order Date:Oct-31,2018 19:08:46 Shipping Date:Nov-01,2018 21:07:26 Shipping Method: Standard Delivery Tracking No: RU306779358NL ETA:7-20 working days Good morning, I have still not received the delivery of the mentioned item and online tracking is not updated, can't see anything online for the package current status. Please rectify this as soon as possible. Dear customer This is customer service from newfrog Thank you for purchasing on Newfrog. Please rest assured, your order NF2018103104084638357 was dispatched on date Nov 1. Here is dispatchment information: Package number: RU306779358NL Delivery period: 15-35 working days Please track it with your track number in this url https://t.17track.net Hope you can receive it soon. If there is anything we can do for you, please do not hesitate to contact us Best regards Ryan Good morning, Thank you for your reply, Unfortunately, this is not acceptable. We are glad to inform you that the order NF2018103104084638357 had been sent out to you. The shipping information is as follows: Order No:NF2018103104084638357 Order Date:Oct-31,2018 19:08:46 Shipping Date:Nov-01,2018 21:07:26 Shipping Method: Standard Delivery Tracking No: RU306779358NL ETA:7-20 working days or Delivery period: 15-35 working days What is the actual delivery time them ??? 7-20 or 15-35 ??? Hello dear sender, I am so sory for the inconvenience caused. Let us get it straight, the delivery time counts from the date we shipped it(35 working days). It is working days not natural days. And sometimes there is a little delay for corss-border delivery. We are so sorry for you waited a long time. Could you please wait a couple days more? Hope you can receive it soon. Thank you for your understanding and patience. Looking forward to your ealier reply. Best regards, Russel I highly suggest you make the necessary changes to your order sites where it clearly states:7-20 working days not to disappoint your clients. When an order is placed for an item as a gift for a birthday there is an expectation of the items being delivered before the date. Also very surprised to see how quickly a story can change. Dear customer , Did you have check the local post ? Its already arrived the destination Best regards, Good afternoon, Where has the package been delivered? What Date? Who signed for the package? Who is the shipping company that delivered the package locally in South Africa? Who should I contact in regards to the package locally in South Africa? There is no delivery been made to the allocated address till date. I have not received my item !! Sending me a tracking link to the parcel does not mean anything to me !!! The consignment has arrived in the country of destination "this clearly says it arrived in the country, but where does it say the items have been delivered !!! ??? Again I still did not receive my package I need to know who to contact "IN SOUTH AFRICA" to find out where my package is!!! Again who is the courier company ???

My order got lost at Customs no refund

My order got lost at Customs. I contacted Newfrog and let them know I never received my package, and that my items were lost. Newfrog emailed me back telling me to wait longer. I already contacted USPS at this time, and they said the package was lost. So I wrote back to newfrog and they again said to wait. Well, this back and forth goes on for upwards of 20 emails telling me to wait , to checking around my house (I live in an apartment in San Francisco) to going to the post office to ask them to “look around for my package “ to getting it in writing from usps that my package was lost. Gave them the email from USA stating my package was lost, and they finally replied that I was going to get a refund. They asked if I wanted my order shipped again or a full refund. I replied “Full Refund”. When I got the response I knew I was never getting a refund because they said before they can issue me a refund I need to get a “ certificate of non-delivery” from the post office, what ever the f*%ck that is. They were just making stuff up at this point which was some time in November!!! I’m out $75. Never buy from newfrog. NEVER BUY FROM THEM!

Tiaan BarnardSouth Africa · 1 review · Posted 2018-12-15

Been waiting since the 28 October

Been waiting since the 28 October. Still nothing arrived. After they said delivery within 5 till 15 working days.?????

never a problem

never a problem, Good gadgets

good selection good prices

Good stuff and dependable service.

I've placed several orders without any problems at all. Was really surprised to see all these people whining about them here so the last order I spent two more dollars for tracking. Everything still went without a problem. I started buying from them on eBay as Careforyou or something. Newfrog is a cool name. They should just use that. Will buy from them again.

Devin DeMandUnited States · 1 review · Posted 2018-12-12

Great deals & awesome prices!

Hello

Hello I still have not received my order that was placed on Nov 25. Can you tell me when I should be expecting it? LT027136642CN is shipping # Thank you, Kitty

Being a first time buyer

Being a first time buyer, I ordered 16 Diamond Painting Kits because you were having a sale, BUY 1 and GET 1 25% off. But, I did NOT receive the discount AS ADVERTISED. Because while shopping, a coupon popped up offering me a discount, so I clicked on it and the coupon went into my cart. But, what I didn't realize it took off the sale price for my BUY 1 and GET 1 25% off items in my cart. When I contacted Customer Service, I was told that I was only allowed (1) Promotional Code per order. Well, the sale being offered for the BUY 1 and GET 1 25% off did not require a discount code, therefore, I only used (1) Promotional Code on my order. Had I known they didn't honor the sale price of the BUY 1 and GET 1 25% off, I would not have purchased as many kits as I did. I feel I was taken advantage of and will NOT be ordering from New Frog again! I am also informing all of my family, friends, and social media contacts of my experience.

Jan OsmondAustralia · 1 review · Posted 2018-12-12

wow beautiful diamond painting…

wow beautiful diamond painting pictures.im new here.

Products received as ordered

Products received as ordered. One order was faulty , I ordered the wrong product(see my review in Newfrog).. Maybe a little criticism: they could have given a little more info on the product.. ... But My experience was good. Will buy from them again.

I've found you to very good with correspondence

I've found you to very good with everything with the exception of one, but overall I love the merchandise.

GokiNorth Macedonia · 6 reviews · Posted 2018-12-12

Excellent

Excellent, I would recommend this company to anyone.

Excellent service

DOOGEE BL9000 4G Phone 6+ 64GB

good i like Newfrog

Scruff a luvs disaster and fals advertisement

I have orderd "Who will I rescue - Scruff a luvs" and what a disappointment. The product is not as advertised and the box is so damaged. This product is just a teddybear in a disastrous box. How can you give this as a gift to a little girl that desires to have a scruff a luvs, but the product is not as advertised, blind eyed and bulls..t

Viva NewFrog! Good Job.

I don't know how long I been shopping in NewFrog,but so far,I'm very happy with all my shopping>I always tell my family and friend to look all the the good and cheaps products on NewFrog.