Prior to attention on the media for our proud stance against inequality against the black community in America, we proudly held a 4.6 star rating on TrustPilot. It was not until we stood up for what was right that people decided to spam us with fake 1-star reviews. Please be sure to read the below reviews thoroughly to ensure that the review is actually tied to a genuine buying experience.Nominal is inspired by minimalism, trendy fashion, and the artistic Arabic language.
Written by the business, not verified by us.Nominal (nominalx.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful jewellery pieces, noting that the items maintain their stunning appearance and great quality even with daily wear. Buyers consistently mention that the support team responds extremely quickly, providing helpful and prompt solutions whenever any issues arise. Some people were dissatisfied with product durability, noting that a few items experienced discoloration, breakage, or caused skin irritation over time. A few reviewers also mentioned frustration when direct refunds were not issued, receiving store credit or coupons instead of cash back. Additionally, a small number of customers noted shipping delays or difficulties when trying to return items from overseas locations.
Auto-generated from all reviews of this business. For reference only.I love every piece I’ve ever purchased and the meaning behind them. Customer service is amazing. I can’t recommend their jewelry enough
Thank you so much for your beautiful words! It means so much to us that you love both the pieces and the meaning behind them — that’s truly the heart of what we do. We’re also so happy to hear you’ve had great experiences with our customer service. Your recommendation means everything to us 💛
Beautiful jewellery and great costumer service
Thank you so much for your kind words! We’re so happy to hear you loved the jewelry and had a great experience with our customer service. Your support truly means a lot to us 💛
Nominal literally is the BEST and has the BEST customer service ever. The jewelry is phenomenal and I have ordered several gifts as well as so many pieces for myself.
Thank you so much for this amazing feedback! We’re truly grateful for your support and kind words. It means the world to us that you love the jewelry and have trusted Nominal for both gifts and pieces for yourself. Our team puts so much care into every order and every interaction, and knowing it shows makes it all worth it. We appreciate you more than you know 💛
The person who helped me was really nice and helped me with my order without any complications. I do think it’s a bit pricey but it’s great knowing that they donate to Palestine and care very much for customers.
Thank you so much for your honest and thoughtful feedback! We’re really glad to hear our team was able to help you smoothly and without any complications. We truly appreciate your support and understanding. Every purchase helps us continue supporting causes close to our hearts while caring for our community. It means a lot to us 💛
I’ve been ordering from Nominal for years and they continue to exceed my expectations every single time. The jewelry quality is stunning, thoughtfully made, durable, and even better in person. Shipping is always fast and the packaging is beautiful, making the experience feel extra special. Their customer service is genuinely kind, responsive, and helpful, which is why I keep coming back. It’s rare to find a brand that delivers both exceptional quality and top-tier service, but Nominal does exactly that. I highly recommend Nominal.
Thank you so much for this incredibly kind and thoughtful review! We’re truly honored to have earned your trust and support over the years. Knowing that our jewelry, packaging, shipping, and especially our customer service continue to exceed your expectations means everything to our team. Your continued support is what allows us to keep doing what we love, and we’re so grateful to have you as part of the Nominal family 💛
Super nice and helpful. Great pieces!
Thank you so much for the kind words! We’re really happy to hear you loved the pieces and had a great experience with our team. Your support truly means a lot to us 💛
Such beautiful jewelry and for such a wonderful cause. When I spoke with the team for additional information about my order they were extremely helpful and so friendly! Will 100% be shopping with them again
Thank you so much for your lovely review! We’re truly grateful for your kind words and so happy to hear you had a positive experience with our team. It means a lot to us that both the jewelry and the mission resonated with you. We can’t wait to have you shop with us again 💛
Mohamed Morsy made my experience much easier by being very helpful and I felt extremely satisfied by the end. 100% recommend!
Thank you so much for your kind words! We’re really glad to hear that your experience was smooth and that you felt fully supported. Your satisfaction truly means a lot to us, and we truly appreciate the recommendation 💛
I own a fair few Nominal pieces. Recently, experienced one of my favourites had broken. I emailed Nominal to get an advise on their police on broken items. Within minutes, I received a reply, and they were so generous with their offer. The matter was resolved within minutes. I have utmost respect for all that you do and will continue to support your good work!
Thank you so much for your kind words and continued support. We’re really glad we could help resolve the issue quickly and that you felt taken care of. It truly means a lot to us that you trust and support our work, and we’re grateful to have you as part of the Nominal family 💛
The products are high quality and beautiful. Their customer service responds almost immediately through email and are quick to provide you with a resolution. They have earned a lifelong customer.
Thank you so much for your kind words and support! We’re truly grateful to hear that you love the quality of our products and had such a positive experience with our customer service. Knowing we’ve earned your trust and loyalty means the world to us. If you ever need anything at all, please don’t hesitate to reach out — we’re always here for you. 💛
Stay away! My first order was missing an item so I was given a $55 discount code. They did not apply it to my next order and instead charged me twice for the full amount. I had to report the fraud and get a new card. Total scam!
We’re truly sorry to hear about your frustration and want to clarify what happened, as there seems to be some confusion. In your initial order, one item was unfortunately out of stock and could not be shipped. We immediately offered to send a replacement, but you chose to receive a gift card instead. A gift card for the full value of $55 was issued and successfully applied to your next order at checkout. There was no duplicate charge or fraud initiated by Nominal. The payment processed reflects the balance remaining after the gift card was applied. We take situations like this very seriously and would never intentionally charge a customer incorrectly. If you ever need anything or would like to share more details, please feel free to reach out to us anytime at [email protected] — we’re always here for you. 💛
I haven’t received my order yet, but I wanted to leave a review based on my experience with Nominal’s customer service because it has been amazing so far. They were quick to respond, very kind, and extremely helpful when I had questions about my order. They took the time to explain everything clearly and made sure I felt comfortable and informed, which I really appreciated. You can tell they genuinely care about their customers and want to make sure everyone has a good experience. Based on the support I’ve received alone, I already feel confident shopping with Nominal and I’m excited to receive my jewelry. Also love the concept of helping out a country in need. I would definitely recommend them to anyone looking for a brand that values and respects their customers.
Thank you so much for sharing this, even before receiving your order — that truly means a lot to us. 💛 We’re so happy to hear that our team was able to support you clearly and kindly, and that you felt informed and comfortable throughout the process. Making sure every customer feels cared for is a huge priority for us, so knowing that came through is incredibly rewarding. We can’t wait for you to receive your pieces and hope you love them just as much! And thank you for recognizing the humanitarian work — it’s an honor to be able to give back with every purchase, and we’re grateful to have customers like you who support that mission. We appreciate you so much already — welcome to the Nominal family! 💛
Very very disappointed. I made my order for a necklace on 07/12/25 and paid extra for faster delivery. Since then I’ve been in touch with customer service a number of times and got generic apologies saying it will be there in a few days. They’ve offered vouchers and discounts but not resolved the problem. I was meant to get my delivery within 1 week of the order and it is now 31/12/25. With no idea as to where the item is. On 29/12/25 they gave me a link to Passport Global their tracking service I got in contact with them and they have said they have not received the item from the merchant and I would need to speak to them. It seems I have been lied to or the chain of communication within the company has failed. It’s now coming close to a month since my order and no idea where it is. I want a refund and just an explanation as to how an order is so badly handled a really poor experience probably one of the worst.
We’re so sorry to hear about your experience — this is not the level of service we want anyone to go through, especially after paying for expedited delivery. We completely understand your frustration and sincerely apologize for the delay and lack of clarity. As per the last update we shared, we are currently in communication with the carrier to determine whether your package is lost in transit or simply delayed. If we do not receive an update by the 5th at the latest, we will treat the package as lost and send a replacement immediately to make this right for you. Thank you for your patience and for bringing this to our attention. We truly appreciate it, and we’re committed to resolving this as smoothly and quickly as possible. 💛
Amazing customer service! They always solve whatever issue I have (granted, there never really are any). I love supporting this small business.
Thank you so much for the love! We’re so grateful for your support and so happy to hear that our team has been able to help whenever needed. It truly means everything to us that you choose to support our small business — we’re always here for you 💛
Best customer service - quick response and amazing solution
Thank you so much for sharing your experience! We’re so glad to hear that our customer service team was able to get back to you quickly and provide a solution that helped. Your trust means the world to us, and we’re always here if you need anything at all 💛
I truly loved Nominal’s products — amazing quality, great materials, and beautiful attention to detail. Their customer service was exceptional too. I originally received a ring that was two sizes too big, and they sent me a new ring in the correct size at no extra cost. Highly recommend!
Thank you so much for your kind words! We’re so happy to hear that you loved the quality and detail of your pieces, and we’re glad our team could get the right size sent out for you with ease. Your recommendation truly means the world to us — we’re always here if you need anything at all 💛
I would like to thank Mr. Mohamed Morsy for his professionalism and excellent customer service. The necklace was beautiful, and his respectful communication and dedication are truly appreciated.
Thank you so much for taking the time to share this kind feedback. We truly appreciate your thoughtful words and are so glad to hear that you loved the necklace. We’ll be sure to pass along your appreciation to Mohamed — his professionalism, dedication, and respectful communication are values we take great pride in. Thank you for trusting Nominal and for being part of our community 💛
alhamdulillah such an honest business, had an issue twice and straight away this problem was resolved for me, no ifs or buts quite literally straight away, such an honest business and it’s clear to see that they want to help their customers, this is a trait which isn’t seen in many businesses now unfortunately, all in all very happy not only with the business and the jewellery but the customer service too!! alhamdulillah
Thank you so much for your kind and thoughtful words. We’re truly grateful for your trust and so happy to hear that any issues you faced were resolved quickly and smoothly. Honesty, care, and standing by our customers are values we take very seriously, and it means a lot to know that it shows. We’re so glad you’re happy with the jewellery and the service, and we sincerely appreciate your support. Thank you for being part of the Nominal family 💛
Nominal, wow what can I say just what a wonderful company. I have never dealt with a company with such fantastic customer service. So kind, thoughtful, amazingly quick response too. They went above and beyond. The jewellery though is just exquisitely beautiful. It is meaningful and the quality is fantastic. The packaging, well I was lost for words. Nothing was too much trouble. I would recommend this company in a heart beat and will definitely be ordering from them in the future. Massive 10/10 from me. Thank you, thank you, thank you Nominal you are just the best!
Thank you so much for this incredibly kind and thoughtful review. We’re truly honored by your words and so grateful for your support. It means everything to us to hear that our customer service, jewelry, and packaging made such a positive impression. Knowing that the meaning, quality, and care behind our pieces resonated with you is exactly why we do what we do. Your recommendation and trust mean the world to our team, and we can’t wait to welcome you back again in the future. Thank you for being part of the Nominal family 💛
I bought the Palestinian Watermelon necklace and am absolutely delighted with it. Not only because it looks so lovely, but because of its symbolic value. It's a gift for my daughter and the packaging is beautiful too, making it a very special present. There was a problem with my order and the response from Customer Service was the best I've ever received - they sorted it immediately - thank you!
Thank you so much for your beautiful review! We’re truly honored that you chose the Palestinian Watermelon necklace as a gift for your daughter — its symbolism and meaning make it especially special, and we’re so glad it resonated with you. It means a lot to hear that you loved both the piece and the packaging. We’re also very happy our Customer Service team was able to resolve the issue quickly and make the experience a positive one. Your kind words genuinely mean the world to us. Thank you for your support and for being part of the Nominal community 💛
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