Salzburg Panorama Tours offers 365 days a year sightseeing tours in Salzburg and make your city trip simply unforgettable ! We are proud to have the "Original Sound of Music Tour" in our program as well as tours to Hallstatt and the Eagles Nest.
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Is Salzburg Panorama Tours legit?
Salzburg Panorama Tours (panoramatours.com) has a 4.8 out of 5 rating on OK.one, based on 160 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and entertaining guides who bring movie locations to life and keep everyone thoroughly engaged throughout the journey. People also love the comfortable transportation, friendly drivers, and the joyful atmosphere created by fun singalongs while exploring breathtaking regional landscapes.
Some reviewers were not happy with certain aspects, noting that a few staff members lacked enthusiasm, were dismissive, or failed to provide sufficient destination details. Others mentioned that specific logistics, such as excessively loud music on the return trip or poorly structured schedules, occasionally fell short of their overall expectations.
Auto-generated from all reviews of this business. For reference only.
Fantastic Salt Mine, Let Down by a Rude and Unprofessional Guide
Disappointing tour guide experience. He was rude and dismissive whenever we asked questions, with little patience or willingness to help — not what you’d expect from someone whose job is to assist tourists. Communication was also poor; at one point he forgot to tell us what time to be back at the bus, leaving us confused and anxious about missing it. On the plus side, the salt mine itself was a fantastic experience — just let down by the guide José.
Reply from Salzburg Panorama Tours 2026-07-08
Hello,
thank you for joining our Salt Mine Tour and for taking time so share your feedback! We are happy to hear that you enjoyed the salt mine itself - it truly is a fantastic experience!
However we are deeply sorry that our guide José fell short of your expectations. Rudeness and poor communication are absolutely not the standards we uphold for our team. Leaving guests confused about the return time is also unacceptable. But we’d also like to point out that José is generally loved by our guests for his enthusiasm and passion for his job, and that we actually receive almost exclusively positive reviews.
Nevertheless, we take your feedback very seriously, of course, and will certainly discuss it with José.
We hope we'll have another chance to welcome you on one of our sightseeing tours in the future!
With best regards,
your Salzburg Panorama Tours team
Hello,
thank you for choosing Salzburg Panorama Tours! We always love hearing compliments about our team. We're very proud of all of them!
We look forward welcoming you back in Salzburg!
With best regards,
your Salzburg Panorama Tours team
Our guide, Simon, was absolutely amazing; super knowledgeable, entertaining, and funny. This tour was so much fun and the views were amazing. All of the movie background info/stories was super interesting as well. Would highly recommend this tour for “Sound of Music” lovers.
Reply from Salzburg Panorama Tours 2026-07-07
Dear Katherine,
thank you for joining our Original Sound of Music Tour and for taking time, writing this wonderful review! There is nothing we love more than hearing that guests had a wonderful tour with us. We are very pleased to receive these compliments for our guide Simon and are happy to pass them on to him.
Many thanks also for your recommendation and we would love to welcome you back in the near future!
With best regards,
your Salzburg Panorama Tours team
David was very friendly and informative about all details regarding this tour. Dragan was an excellent driver!
Reply from Salzburg Panorama Tours 2026-07-07
Dear Roselee,
thank you for joining Salzburg Panorama Tours, for the wonderful review and the compliments for our guide and driver. We are very proud of our wonderful team.
Hope we have the pleasure of welcoming you back in the near future!
With best regards,
your Salzburg Panorama Tours team
This was an absolutely amazing tour - and the highlight of our stay in Salzburg. Mitch was a top-notch guide. Truly amazing! We would recommend this to anyone visiting the area.
Reply from Salzburg Panorama Tours 2026-07-07
Dear Sarah,
thank you for joining our sightseeing tour and for your wonderful review here on Trustpilot! We are more than happy to hear that you enjoyed the tour so much and that you were fully satisfied with our guide Mitch.
Many thanks also for your recommendation and we look forward welcoming you back in the near future!
With best regards,
your Salzburg Panorama Tours team
Our tour guide was absolutely incredible he was american and hilarious! The tour is mostly about the sound of music but also it gives you a great tour of salzburg along with general facts about the fantastic city
Reply from Salzburg Panorama Tours 2026-07-07
Dear Abbey-Leigh,
thank you so much for joining our Original Sound of Music Tour and for your kind feedback! Our guests' satisfaction is our top priority, and when we read comments like this, we know we're on the right track.
We look forward welcoming you back in Salzburg!
With best regards,
your Salzburg Panorama Tours team
Great tour! It may be a bit expensive, but we had fun. It takes you to several Sound of Music locations (not all) but also rides along beautiful lakes, so a great way to explore the surroundings of Salzburg.
Reply from Salzburg Panorama Tours 2026-07-07
Dear Leopold,
thank you for joining our Original Sound of Music Tour and for taking time, bringing your experience to our attention! We are happy to hear that you had a great tour and that you were satisfied with our service.
You're right, the tour doesn't take you to all the original filming locations, but some of the are too far away or are privately owned and therefore can't be visited.
We hope we have the pleasure of welcoming you back in the near future!
With best regards,
your Salzburg Panorama Tours team
Jose was the Best had exclusive knowledge that he shared Loved the tour ❤️💯
Reply from Salzburg Panorama Tours 2026-07-02
Dear Karen,
thank you so much for joining our sightseeing tour and for your kind review here on Trustpilot! We are more than happy to hear that you loved the tour and our guide José. We are delighted to forward your wonderful feedback to him.
We hope we have the pleasure of welcoming you back in Salzburg in the near future!
Warm regards,
your Salzburg Panorama Tours team
What a wonderful, wonderful tour! It was so much fun, it was informative, and it was moving to be in the places where this iconic movie was filmed. The guide was knowledgeable and entertaining. The driver was super! I highly recommend this tour! A must do in Salzburg if you love "The Sound of Music"!
Reply from Salzburg Panorama Tours 2026-07-02
Hello,
thank you so much for joining our Original Sound of Music Tour and for your wonderful review! We are so happy to hear that you enjoyed the tour so much and that you were fully satisfied with our service and our guide and driver. We give our best to provide a unique experience for our guests.
Many thanks also for your recommendation and we look forward, welcoming you back in the near future!
Warm regards,
your Salzburg Panorama Tours team
Our guide was very pedantic in her delivery and conducting the tour. I felt like she was conducting a tour, thinking of us as 5 year olds. While it can be her style and approach, shr can be mindful of the different maturity levels of the group. Also she was not mindful of cultural sensitivity and in this particular tour called out generalizations related to the "Germans" and "Irish". Also the time gaps were not planned properly especially at Mondsee. Honestly disappointed with the entire planning. Especially on a day when the temperature touched 38 degrees. The least one can do is to provide water bottles, especially when you charge 70 euros per ticket.
Reply from Salzburg Panorama Tours 2026-07-02
Dear Shirsha,
thank you for taking the time to share your detailed feedback. We are sorry to hear that the tour did not meet your expectations. We appreciate your comments regarding the guide's presentation style, the cultural sensitivity of certain remarks, and the pacing of the itinerary. We take feedback like yours seriously and will discuss these points with our team to ensure that all guests feel respected and comfortable throughout the experience.
We understand your concern about water on the bus. However, drinks are not included in the tour. That said, our guests are, of course, welcome to bring their own drinks or purchase them on the bus. Your feedback about the timing of the stops is valuable and will be taken into consideration as we review our tour planning.
We regret that your experience was disappointing and appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much better experience in the future.
Best regards,
your Salzburg Panorama Tours team
Fun. Well organized. Informative. Easy. Really enjoyed it.
Reply from Salzburg Panorama Tours 2026-07-07
Dear Claudia,
thank you for choosing Salzburg Panorama Tours, for the great review and your lovely feedback. The satisfaction of our guests is our highest priority.
We look forward welcoming you back in the near future.
With best regards,
your Salzburg Panorama Tours team
Susanne and Connor were excellent! The whole day was so much fun and informative! Connor gave us great facts about the sound of music and kept us entertained while Susanne drove effortlessly throughout the day.
Reply from Salzburg Panorama Tours 2026-07-02
Dear Erin,
thank you so much for choosing Salzburg Panorama Tours and for your kind feedback! We are delighted to hear that you enjoyed your tour so much and that you were fully satisfied with our guide Connor and our driver Susanne - we will forward your wonderful words to them.
Hopefully we will be able to welcome you once again in the near future!
Warm regards,
your Salzburg Panorama Tours team
Our tour guide, Jose, was incredible! We learned so much about the sound of music and the Von Trapp family. I would highly recommend.
Reply from Salzburg Panorama Tours 2026-07-01
Thank you so much for your wonderful review! We're delighted to hear that you had such a great experience with Jose. It's fantastic that you enjoyed learning more about The Sound of Music and the inspiring story of the Von Trapp family. We truly appreciate your recommendation and hope to welcome you back on another tour in the future!
Our tour to the Eagles Nest was absolutely fabulous! We booked directly with Panorama Tours and everything could not have gone better. Our tour guide was incredible and you could tell that he absolutely loves his job and sharing his knowledge.
Reply from Salzburg Panorama Tours 2026-07-02
Dear Dan,
thank you so much for joining our Eagles-Nest-Tour and for taking time, writing this wonderful review! There is nothing we love more than hearing that guests had a fabulous tour with us. We can't even tell you how happy we are that you were so satisfied with our service and our tour guide - we're very proud of our amazing team.
We hope we have the pleasure of welcoming you back someday!
Warm regards,
your Salzburg Panorama Tours team
Such an amazing day with your company! We had such a wonderful knowledgeable driver that made our afternoon so fun! The car was beautiful! It was a great day! Thank you!
Reply from Salzburg Panorama Tours 2026-06-30
Thank you so much for your kind words! We’re delighted to hear that you had such a wonderful day with us and enjoyed the experience with your driver and the vehicle.
It’s great to know that the afternoon was fun and memorable for you. We truly appreciate your feedback and hope to welcome you again soon for another fantastic experience!
It was very easy to book the tour, and the driver and guide were knowledgeable and friendly.
Reply from Salzburg Panorama Tours 2026-06-30
Thank you very much for your kind feedback! We’re glad to hear that the booking process was easy and that you found our driver and guide knowledgeable and friendly. We truly appreciate you taking the time to share your experience and hope to welcome you again on another tour in the future.
It was absolutely fantastic. Our tour guide Simon was excellent. Possibly the best tour guide I have ever had over the years of having done many many tours. The stories and facts were told with humour and passion, the stops were perfectly timed, and even on a boiling hot day, we had an amazing time. For those who love (or even like) the film, do not miss this.
Reply from Salzburg Panorama Tours 2026-06-30
Thank you very much for your wonderful feedback. We are delighted to hear that you had such a fantastic experience on the tour and that Simon made such a strong impression as your guide. It’s great to know that his storytelling, humour, and passion helped bring the experience to life, and that the timing of the stops worked well even on a very hot day.
We truly appreciate your recommendation and are especially pleased that the tour was memorable for you as a fan of the film. We hope to welcome you again on another tour in the future.
★★★★★ Outstanding from start to finish!
This was one of the highlights of our holiday and far exceeded our expectations.
The scenery is absolutely stunning, but what really made the experience unforgettable was our guide, Conor from Cork, Ireland. He has an incredible gift for making every single person on the coach feel welcome and included. From the moment we boarded, his warmth, humour and enthusiasm set the tone for the entire day. My wife, Karen, is Irish and Conor really made her day!
Conor’s knowledge of both The Sound of Music and the history of Salzburg was exceptional. He managed to balance fascinating historical information with behind-the-scenes stories from the film, all delivered with infectious energy and genuine passion. Nothing felt scripted or forced, and he kept everyone engaged throughout.
He also had a wonderful ability to make every guest feel special. Whether you were a lifelong fan of the film or simply curious about the locations, he made sure everyone was involved and enjoying themselves. His enthusiasm never dipped for a moment.
The tour itself was beautifully organised, with breathtaking locations and plenty of opportunities for photographs, but it was Conor who elevated it from a very good tour to a truly memorable one.
If you’re visiting Salzburg, don’t hesitate to book this tour. And if you’re lucky enough to have Conor as your guide, you’re in for a real treat.
Thank you for giving us such a wonderful day that we’ll remember for years to come.
Reply from Salzburg Panorama Tours 2026-06-30
Thank you very much for taking the time to share such a thoughtful and detailed review.
We are delighted to hear that your tour was one of the highlights of your holiday and that it exceeded your expectations. Salzburg’s scenery truly is special, and we are especially pleased that Conor helped bring the experience to life in such a memorable way. His passion for both The Sound of Music and the history of the region, along with his warm and inclusive guiding style, is something we are very proud of.
It means a great deal to know that he made both you and your wife feel so welcomed and engaged throughout the day. Creating an atmosphere where every guest feels included and valued is exactly what we aim for on our tours.
We will be sure to pass your kind words on to Conor—feedback like yours is incredibly motivating for our team.
Thank you again for your recommendation and for choosing to explore Salzburg with us. We hope to welcome you back in the future for another memorable experience.
Amazing tour. The scenery is beautiful and the tour host was phenomenal. He was able to answer everything and gave all information and stories anyone could have asked for
Reply from Salzburg Panorama Tours 2026-06-30
Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed the tour and found the scenery beautiful. It’s also wonderful to know that our tour host made such a positive impression and could provide all the information and stories you were looking for.
We truly appreciate you taking the time to share your experience, and we hope to welcome you again on another tour in the future!
Our tour guide was FABULOUS.
Great trip, loads of info and a lot of singing!
Reply from Salzburg Panorama Tours 2026-06-26
Thank you so much for your wonderful review! We're delighted to hear that you had such a great time. It’s fantastic that you enjoyed the information, the atmosphere, and of course, all the singing! We'll be sure to pass your kind words on to your fabulous tour guide. We hope to welcome you back on another tour soon!
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