We offer a really easy, low-cost way to ship packages from anywhere, to anywhere in the world. Just add your package details into our shipping calculator to get a price!Choose to have your package picked up, or book a Drop Off service.By booking a courier online and printing the shipping labels at home, you can enjoy discounted rates with global couriers like DHL, FedEx, USPS and more! Add protection cover to those valuable shipments and use our handy tracking tool to follow the package to its delivery. Simple!
Is Parcel Monkey USA legit?
Parcel Monkey USA (parcelmonkey.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 72% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently praise the exceptionally competitive prices and the straightforward process for booking both domestic and international shipments. Consumers find the platform very convenient to use when comparing carrier rates, managing paperwork, and generating necessary mailing labels quickly. People frequently mention that the service saves them a lot of money compared to going directly through major courier providers.
Though some customers encountered unexpected shipping delays, packages still eventually reached their final destinations safely. A few reviewers also experienced occasional tracking issues or minor frustrations regarding delivery times with specific courier partners. People noted that customer support could sometimes be improved when dealing with these uncommon logistical snags.
Auto-generated from all reviews of this business. For reference only.
Such a great option. Easy, convenient, and reliable shipping service via UPS. Will use again in the future.
Reply from Parcel Monkey USA2026-07-24
Thank you, CJM, for your wonderful feedback and for taking the time to leave us a review. We're delighted to hear that you found our service easy, convenient, and reliable. It's great to know we provided a shipping experience that met your expectations, and we're especially pleased to hear you'll be using Parcel Monkey again in the future. Your support means a lot to us, and we look forward to assisting you with many more shipments.
Regards,
Parcel Monkey
Great price, arrived as forecast, arrived in good condition
Reply from Parcel Monkey USA2026-07-23
Thank you, Donna, for taking the time to share your experience with us. We're delighted to hear that you found great value in our service, that your shipment arrived as expected, and that it reached you in good condition. Providing reliable shipping at competitive prices is what we strive for, so your feedback is truly appreciated. We look forward to assisting you with your future shipping needs.
Regards,
Parcel Monkey
Pricing and clear options are great. Very easy to use.
Reply from Parcel Monkey USA2026-07-24
Thank you, Wanda, for your kind review and for sharing your experience. We're delighted to hear that you found our pricing competitive, our shipping options clear, and our platform easy to use. Making the shipping process simple and transparent for our customers is always our goal, so it's wonderful to know we delivered on that. We truly appreciate your feedback and look forward to serving you again in the future.
Regards,
Parcel Monkey
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PAULA DANDREAUnited States · 5 reviews · Verified · Experienced 2026-07-23 ·
★★★★★
A great shipping company
A great shipping company, I will definitely use them again A++!
Reply from Parcel Monkey USA2026-07-24
Thank you, Paula, for your fantastic review and for awarding us an A++! We're so pleased to hear that you had a great experience with our shipping service and that you'd definitely choose Parcel Monkey again. Your confidence in our service is truly appreciated and motivates us to continue delivering reliable and hassle-free shipping solutions. We look forward to helping you with your future shipments.
Regards,
Parcel Monkey
⭐⭐⭐⭐⭐
Excellent shipping service with competitive prices! Parcel Monkey USA made the whole process quick and easy, from comparing courier options to creating the shipping label. My package arrived safely and on time, and the tracking updates were reliable. Great value for money, and I'll definitely use their service again for future domestic and international shipments. Highly recommended!
Reply from Parcel Monkey USA2026-07-23
Thank you, Ehsan, for your fantastic review and for recommending Parcel Monkey. We're delighted to hear that you found our platform quick and easy to use, from comparing courier options to creating your shipping label. It's also wonderful to know your package arrived safely, on time, and that you found the tracking updates reliable throughout the journey. Your kind words about our competitive pricing and overall value mean a great deal to us. We truly appreciate your support and look forward to assisting with your future domestic and international shipments.
Regards,
Parcel Monkey
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David S.United States · 3 reviews · Experienced 2026-07-23 ·
★★★★★
Parcel Monkey is the best
Parcel Monkey is the best! I always have a good experience. Today when there was a very slight delay in receiving my shipping label - Khaye R and Caryn immediately stepped up to assist. Problem solved! Thanks so much to them both and keep up the great work!
David Shores
Reply from Parcel Monkey USA2026-07-23
Thank you, David, for your continued trust and for sharing such wonderful feedback. We're thrilled to hear that you consistently have a great experience with Parcel Monkey. It's especially rewarding to know that Khaye R and Caryn were able to step in promptly, assist with the slight delay in receiving your shipping label, and resolve the issue quickly. We'll be sure to share your kind words with them—they'll be delighted to know their support made a difference. We truly appreciate your loyalty and look forward to providing the same great service every time you ship with us.
Regards,
Parcel Monkey
Thank you, Gordon, for sharing your feedback with us. We're delighted to hear that you found our service very easy to use. Providing a simple and straightforward shipping experience is something we strive for, so it's great to know we met your expectations. We truly appreciate your support and look forward to helping you with your future shipping needs.
Regards,
Parcel Monkey
Mar ParUnited States · 1 review · Experienced 2026-07-20 ·
★★★★★
The actual worse
The actual worse. Spend the extra money so your package ACTUALLY gets to its destination. I was told about a month or so ago my package was lost and they would “check with the carrier for a claim” - 3 weeks later, still no answers and now they have to “check with the airline”. Why you ask? No idea. Save yourself the actual headache. Never again. This is the worse company ever and I cannot believe they have good reviews.
Reply from Parcel Monkey USA2026-07-29
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration with the delay in resolving your case.
We are continuing to investigate your shipment with the relevant parties and will provide you with an update as soon as more information becomes available. We appreciate your patience while the investigation is ongoing.
Best regards,
The Parcel Monkey Team
Thank you, Ovsanna, for taking the time to leave us a review. Receiving feedback like yours is always a pleasure. Thank you, Ovsanna, for your kind words and for choosing Parcel Monkey. We're delighted to know you had an excellent experience with our service. Your support means a lot to our team, and we'll continue working hard to provide reliable and efficient shipping every step of the way. We look forward to serving you again in the future.
Regards,
Parcel Monkey
M
Michael ColeUnited States · 1 review · Verified · Experienced 2026-07-16 ·
★★★★★
Hassle free service to France
Hassle free service to France. Will definitely use them again!
Reply from Parcel Monkey USA2026-07-22
Thank you, Michael, for taking the time to share your experience. We're delighted to hear that your shipment to France was hassle-free and that everything went smoothly. Providing a simple, reliable shipping experience is what we strive for, so it's wonderful to know we met your expectations. We truly appreciate your trust in Parcel Monkey and are grateful for your recommendation. We look forward to helping you with your future shipments.
Regards,
Parcel Monkey
Thank you, Shawn, for taking the time to leave us a review. We truly appreciate your continued trust in Parcel Monkey and are delighted to hear you've chosen to use our services multiple times. Returning customers are the greatest compliment we can receive, and we're committed to providing reliable service and a great experience every time you ship with us. We look forward to assisting you with many more shipments in the future.
Regards,
Parcel Monkey
Thank you, Michael, for taking the time to leave us a review. We're delighted to hear that you had a positive experience and that everything went well. Your kind words about our customer service mean a great deal to our team, and we're pleased we could meet your expectations. We truly appreciate your support and look forward to assisting you again whenever you need our services.
Regards,
Parcel Monkey
A
A. WyattUnited States · 1 review · Verified · Experienced 2026-07-15 ·
★★★★★
Awesome prices for standard shipping by…
Awesome prices for standard shipping by the big carriers.
Reply from Parcel Monkey USA2026-07-22
Thank you for taking the time to leave us a review. Finding great value on shipping is exactly what we aim to provide, so we're thrilled to hear you were pleased with our pricing. Thank you for taking a moment to share your feedback. It's wonderful to know that our competitive rates for standard shipping with major carriers made a positive impression. We truly appreciate your support and look forward to helping you save on your future shipments.
Regards,
Parcel Monkey
E
Elena United Kingdom · 13 reviews · Verified · Experienced 2026-07-20 ·
★★★★★
Great value and a very good service
Reply from Parcel Monkey USA2026-07-22
Thank you, Elena, for taking the time to leave us a review. Knowing that you found both great value and excellent service means a great deal to us. Thank you, Elena, for sharing your positive experience. We're committed to offering reliable shipping solutions at competitive prices, so it's rewarding to hear we delivered on both. Your support is truly appreciated, and we look forward to providing the same high standard of service whenever you choose Parcel Monkey again.
Regards,
Parcel Monkey
n
nimaUnited States · 2 reviews · Experienced 2026-07-18 ·
★★★★★
Stole my money
I generate a label, paid, I never received the shipping label through my email. I did message customer service, after waiting several hours. They responded that I need to confirm the shipping address, which I did, and were valid. After 24 hours I have not received a response or a label. I will be starting a credit card dispute. Do not use parcel monkey.
Reply from Parcel Monkey USA2026-07-29
Thank you for your feedback. We're sorry to hear about your experience.
We understand your concerns regarding the delay in receiving your shipping label. Please contact our Customer Support team through your Parcel Monkey account so we can review your case, confirm the shipment details, and assist you in resolving this as quickly as possible.
We appreciate you bringing this to our attention and look forward to assisting you.
Best regards,
The Parcel Monkey Team
Great service and much cheaper than even going through our own account with some carriers.
Reply from Parcel Monkey USA2026-07-22
We're delighted to know that you found value in both our service and our pricing. Thank you for sharing your experience and for highlighting that Parcel Monkey offered a more cost-effective option than booking directly with some carriers. Providing reliable shipping solutions at competitive rates is something we work hard to achieve, so your feedback is greatly appreciated. We hope to continue delivering the same level of service whenever you choose to ship with us in the future.
Regards,
Parcel Monkey
D
Dave WhitleyUnited States · 1 review · Verified · Experienced 2026-07-12 ·
★★★★★
Frictionless and competitive
Reply from Parcel Monkey USA2026-07-17
Thank you, Dave, for your kind review! We're delighted to hear that you found our service frictionless and competitively priced. Providing a smooth booking experience alongside great value is exactly what we strive for.
We truly appreciate your feedback and look forward to helping you with your future shipping needs.
Best regards,
The Parcel Monkey Team
Thank you, Jayesh Patel, for your kind review! We're delighted to hear that you were pleased with our pricing, the convenience of our service, and the delivery experience. Providing great value alongside a simple and reliable shipping process is exactly what we strive for.
We truly appreciate your feedback and look forward to helping you with your future shipping needs.
Best regards,
The Parcel Monkey Team
Very easy to use and great price. Less than half I would have paid on UPS site
Reply from Parcel Monkey USA2026-07-17
Thank you, Richard, for your fantastic review! We're delighted to hear that you found Parcel Monkey easy to use and that our pricing saved you more than half compared to booking directly. Providing a simple booking experience and great value is exactly what we strive for.
We truly appreciate your feedback and look forward to helping you with your future shipping needs.
Best regards,
The Parcel Monkey Team
T
Thomas Franklin HintonUnited States · 3 reviews · Verified · Experienced 2026-07-10 ·
★★★★★
The UPS Expedited service from Texas to…
The UPS Expedited service from Texas to the UK was suppose to take five days. It took about 15 days. The package got to the UK in four days. But, it took about 11 days to get to a UPS Access Point. After three days of not being able to deliver to the residence, we change the delivery to a UPS Access Point. When the tracking info kept saying "Unable to deliver to the UPS Access Point", we knew we were in trouble. If UPS cannot deliver to themselves, that is not good. But, we understand that UPS access points can be full. I made multiple calls to UPS to find out if there was anything we could do. UPS basically just read the tracking information. The package eventually got delivered. But, the items shipped were decorations and toys for my Grandson's party and they did not make it on time.
Reply from Parcel Monkey USA2026-07-29
Thank you for your feedback. We're sorry to hear that your shipment did not arrive within the expected timeframe and understand how disappointing it must have been for the decorations and toys to miss your grandson's party.
We appreciate you sharing the details of your experience. We will forward your feedback to the carrier for review to help improve the delivery experience.
Best regards,
The Parcel Monkey Team