We offer a really easy, low-cost way to ship packages from anywhere, to anywhere in the world. Just add your package details into our shipping calculator to get a price!Choose to have your package picked up, or book a Drop Off service.By booking a courier online and printing the shipping labels at home, you can enjoy discounted rates with global couriers like DHL, FedEx, USPS and more! Add protection cover to those valuable shipments and use our handy tracking tool to follow the package to its delivery. Simple!
Is Parcel Monkey USA legit?
Parcel Monkey USA (parcelmonkey.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 72% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently praise the exceptionally competitive prices and the straightforward process for booking both domestic and international shipments. Consumers find the platform very convenient to use when comparing carrier rates, managing paperwork, and generating necessary mailing labels quickly. People frequently mention that the service saves them a lot of money compared to going directly through major courier providers.
Though some customers encountered unexpected shipping delays, packages still eventually reached their final destinations safely. A few reviewers also experienced occasional tracking issues or minor frustrations regarding delivery times with specific courier partners. People noted that customer support could sometimes be improved when dealing with these uncommon logistical snags.
Auto-generated from all reviews of this business. For reference only.
The price comparisons and allowing the customer to choose their preferences. At one point, the recusou requested some information for the package not really provided by Parcel Monkey, but when I called, they were able to give me further details. I without only recommend that they add all tracking numbers to packages online, even the ones given at a middle facility, different from the one the user initially received. Specifically for international packages, but once that info was forwarded, the package arrived perfectly and I am satisfied with the overall result. Thank you.
Reply from Parcel Monkey USA2026-07-08
Thank you, Yasser, for taking the time to share your thoughtful feedback! We're delighted to hear that you found our price comparisons helpful and appreciated being able to choose the shipping option that best suited your needs. It's also great to know that our support team was able to provide the additional information you needed and that your package arrived safely.
We truly appreciate your suggestion about displaying all tracking numbers, including those assigned by intermediate facilities for international shipments. Feedback like yours is invaluable, and we'll be sure to share it with our team as we continue improving the customer experience.
Thank you for choosing Parcel Monkey, and we hope to assist you again in the future!
Best regards,
The Parcel Monkey Team
W
William ChanUnited States · 1 review · Verified · Experienced 2026-07-07 ·
★★★★★
Easy to use
Easy to use, clear and excellent price comparisons. Very happy.
Reply from Parcel Monkey USA2026-07-08
Thank you, William, for your wonderful review! We're delighted to hear that you found Parcel Monkey easy to use, appreciated the clear interface, and were happy with our excellent price comparisons. It's great to know you had such a positive experience, and we truly appreciate you taking the time to share your feedback.
Best regards,
The Parcel Monkey Team
Very much disappointed with your DHL service. I have shipped twice with DHL to Japan and have had one package returned and one package charged a customs fee. I have shipped many parcels through the U.S. mail and The Japan Post Mail and have never had a problem. I will surly not use DHL in the future.
Reply from Parcel Monkey USA2026-07-08
Thank you, Carroll, for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced with your DHL shipments to Japan, including a returned package and unexpected customs charges. We understand how frustrating this must have been, especially given your previous positive experiences with other shipping services.
While customs decisions and import charges are determined by the destination country's customs authorities and carrier processes, we appreciate your comments and understand your disappointment. Your feedback is valuable, and we'll share it with our team as we continue working with our carrier partners to improve the customer experience.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
The Parcel Monkey Team
parcel was never deleivered. got held up at customs where they demanded information that was already on the customs form. Or if there was additional info needed.. it wasn't asked for when the package was dropped off. I did not get a refund, as I should have. I did exactly what I was instructed to do.
Reply from Parcel Monkey USA2026-07-08
Thank you for your feedback. We're sorry to hear about your experience. We understand your concerns regarding the customs process and the outcome of your shipment.
We will review your case with the carrier and provide you with an update as soon as we receive more information. If you haven't already, please continue to communicate with us through your Parcel Monkey account so we can assist you further.
Best regards,
The Parcel Monkey Team
I’ve been trying since May to get a package delivered from parcel monkey. I have contacted the company five times in the last two weeks. I have not received any reply since they asked for my tracking number. No one has gotten back to me. The last time I tracked it it was in Poland and that was back in May. I’m not in Poland! This company is just an excuse to steal items.
Reply from Parcel Monkey USA2026-07-08
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it is not to receive updates on your shipment. We will investigate this matter with the carrier and follow up with you as soon as we receive more information.
Please continue to communicate with us through your Parcel Monkey account so we can keep you informed of any updates regarding your shipment.
Best regards,
The Parcel Monkey Team
Very easy to use, also helpful in deciphering international addresses which can be very confusing. Affordable, and it streamlined the entire shipping process!
Reply from Parcel Monkey USA2026-07-08
Thank you, Calvin, for your wonderful review! We're delighted to hear that you found Parcel Monkey easy to use and that our platform helped simplify international address entry. It's great to know our affordable rates and streamlined shipping process made your experience a positive one. We truly appreciate your feedback and look forward to helping you with your future shipping needs.
Best regards,
The Parcel Monkey Team
Always very fast service at a reasonable price. However, I worry about ID theft when some Parcel Monkey internet display pages give an unsecured warning message.
Reply from Parcel Monkey USA2026-07-08
Thank you, Caryl, for taking the time to share your feedback! We're delighted to hear that you've consistently found our service fast and reasonably priced.
We also appreciate you raising your concern about the unsecured warning messages on some of our webpages. We understand how important online security is, especially when handling personal information. Your feedback is valuable, and we'll ensure it's shared with our technical team so they can investigate and improve the experience.
Thank you again for your continued support. We hope to provide you with an even better experience in the future.
Best regards,
The Parcel Monkey Team
Thank you, MT, for your awesome review! We're thrilled to hear you had such a positive experience with Parcel Monkey. Your feedback means a lot to us, and we're delighted we could make your shipping process a great one. We look forward to helping you with your future shipping needs.
Best regards,
The Parcel Monkey Team
Bait and switchIt’s happened before and it happened…
It’s happened before and it happened again. They charge more after the fact. I measure my parkages and round up to the inch. I estimated the weight at 27 lbs and UPS weighed it in at 23 lbs. they charged me $4 more after the parcel was shipped. Do t think I’ll be using them again in the future.
Reply from Parcel Monkey USA2026-07-08
Thank you for your feedback. We're sorry to hear about your experience with the additional charge. We understand your concerns and appreciate you bringing them to our attention. We will review the details of your shipment and the carrier's audit to better understand what occurred.
Thank you for sharing your experience, and we appreciate the opportunity to investigate this matter.
Best regards,
The Parcel Monkey Team
Easy to use and offeres really good prices on shipping.
Reply from Parcel Monkey USA2026-07-08
Thank you for your kind review! We're delighted to hear that you found Parcel Monkey easy to use and that you were pleased with our competitive shipping prices. Providing a simple, affordable shipping experience is exactly what we strive for, and we truly appreciate you taking the time to share your feedback.
Best regards,
The Parcel Monkey Team
we booked a shipped with Parcel Monkey but it wasn't picked so we connected with them many time but they are not replying its more then 10 days no response.
Reply from Parcel Monkey USA2026-07-08
Thank you for your feedback. We're sorry to hear that your shipment was not collected as scheduled and that you've experienced delays in receiving a response from our support team.
We will investigate this matter with the carrier and review your case. We will provide an update through your Parcel Monkey account as soon as we receive more information.
Thank you for your patience.
Best regards,
The Parcel Monkey Team
Our business account was suddenly flagged for “security reasons” without any prior warning or clear explanation.
We only discovered the issue after trying to cancel a shipment that our customer no longer needed. The shipping label had already been paid for but was not used, and we requested cancellation/refund. Instead of receiving a clear refund resolution, we were told that our account was under review.
Since then, we have also been unable to create new shipping labels because checkout keeps failing. Support confirmed that our account is under review, but they could not explain what triggered the review, what exactly needs to be verified, or when it will be resolved.
This is extremely frustrating for a legitimate business that depends on shipping labels to fulfill customer orders. From our side, it feels like the account may have been restricted after we requested a refund for an unused paid label. If that is the case, this is not acceptable business practice.
If an account is restricted, ParcelMonkey should clearly notify the customer, explain what information is needed, provide a reasonable timeframe, and not leave the account blocked with vague answers while an unused paid label refund remains unresolved.
We have asked for escalation and were told the case was forwarded to management under reference PMSOP6W9. We hope this is resolved quickly, but the lack of transparency, unresolved refund, blocked checkout, and business disruption have been very disappointing.
Businesses should have a backup shipping solution in case something like this happens, because an account review with no clear timeline can leave you unable to fulfill customer orders. We have now switched to GoShippo because we cannot risk being blocked from creating labels. It is a shame, because we had been ParcelMonkey customers since 2019.
Reply from Parcel Monkey USA2026-07-08
Thank you for your feedback, Bernard. We're sorry to hear about your experience and understand how disruptive this has been for your business.
Your concerns regarding the account review, the unused label refund, and the inability to create new shipments have been noted. We can confirm that your case has been escalated under reference PMSOP6W9, and the appropriate team is currently reviewing it.
We will provide an update through your Parcel Monkey account as soon as we receive further information. We appreciate your patience while the review is ongoing.
Best regards,
The Parcel Monkey Team
I found it quite easy to book my parcel by parcelMonkey and mail it.
Reply from Parcel Monkey USA2026-07-08
Thank you, Edi, for your kind review! We're delighted to hear that you found it easy to book your parcel through Parcel Monkey and send it on its way. Providing a simple and hassle-free shipping experience is exactly what we strive for, and we truly appreciate you taking the time to share your feedback.
Best regards,
The Parcel Monkey Team
Thank you, Richard, for your feedback! We're so pleased to hear that you found Parcel Monkey convenient to use. We appreciate you taking the time to share your experience and look forward to helping with your future shipping needs.
Best regards,
The Parcel Monkey Team
Great shipping service at a fraction of the cost of the standard providers, even they use big guys service. Not sure how this is done, but totally worth it!
Reply from Parcel Monkey USA2026-07-01
Thank you, Dennis, for your fantastic review! We're thrilled to hear that you found our shipping service to be such great value while still benefiting from the trusted services of major carriers. Your kind words and recommendation mean a great deal to us, and we're delighted we could provide an experience that exceeded your expectations.
Best regards,
The Parcel Monkey Team
Thank you, Paddy, for your kind feedback! We're delighted to hear that you had a great experience and appreciated our transparent pricing. Your support means a lot to us, and we look forward to helping you with your future shipping needs.
Best regards,
The Parcel Monkey Team.
Thank you for your wonderful review! We're delighted to hear that you were pleased with both the quick delivery and our great pricing. It's fantastic to know we could provide a smooth and affordable shipping experience, and we truly appreciate you taking the time to share your feedback.
Best regards,
The Parcel Monkey Team
Very easy to use and the price will save you money.
Reply from Parcel Monkey USA2026-07-08
Thank you, James, for your wonderful review! We're delighted to hear that you found Parcel Monkey very easy to use and that our pricing helped you save money. Providing a simple, affordable shipping experience is exactly what we strive for, and we truly appreciate you taking the time to share your feedback.
Best regards,
The Parcel Monkey Team
Thank you for your kind review! We're delighted to hear that you were pleased with both the great pricing and the performance of our service. Providing reliable shipping at excellent value is exactly what we strive for, and we truly appreciate you taking the time to share your feedback.
Best regards,
The Parcel Monkey Team
Thank you, Md Fahim Shahriar, for your wonderful review! We're delighted to hear you had an overall great experience with our platform. Your feedback is greatly appreciated, and we look forward to making your future shipments just as smooth and hassle-free.
Best regards,
The Parcel Monkey Team
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