We offer a really easy, low-cost way to ship packages from anywhere, to anywhere in the world. Just add your package details into our shipping calculator to get a price!Choose to have your package picked up, or book a Drop Off service.By booking a courier online and printing the shipping labels at home, you can enjoy discounted rates with global couriers like DHL, FedEx, USPS and more! Add protection cover to those valuable shipments and use our handy tracking tool to follow the package to its delivery. Simple!
Is Parcel Monkey USA legit?
Parcel Monkey USA (parcelmonkey.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 72% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently praise the exceptionally competitive prices and the straightforward process for booking both domestic and international shipments. Consumers find the platform very convenient to use when comparing carrier rates, managing paperwork, and generating necessary mailing labels quickly. People frequently mention that the service saves them a lot of money compared to going directly through major courier providers.
Though some customers encountered unexpected shipping delays, packages still eventually reached their final destinations safely. A few reviewers also experienced occasional tracking issues or minor frustrations regarding delivery times with specific courier partners. People noted that customer support could sometimes be improved when dealing with these uncommon logistical snags.
Auto-generated from all reviews of this business. For reference only.
Dear Parcel Monkey
I am writing to provide some feedback regarding the user experience on your website.
While I find the page listing all carrier prices very helpful, I found some other parts of the site a bit confusing and not as user-friendly as they could be. Specifically, I have the following suggestions to help save time for the user:
- Address Input: It would be much more efficient if the full address were captured during the initial quote phase. Requiring the complete address upfront would prevent the user from having to add more information later in the process.
- Search and Auto-fill: For both the sender and recipient addresses, I recommend allowing the user to search for an address or input it directly. Additionally, providing an auto-fill option for recurring addresses would greatly improve the experience.
I hope you find this feedback useful for future site improvements.
Best regards,
Kevin Murphy
Reply from Parcel Monkey USA2026-07-01
Thank you, Kevin, for taking the time to share such thoughtful and detailed feedback. We're delighted to hear that you found our carrier price comparison page helpful, and we truly appreciate your suggestions for improving the address entry process and adding search and auto-fill functionality for recurring addresses. Feedback like yours is invaluable as we continue to enhance the user experience, and we'll be sure to share your comments with our team for consideration.
Best regards,
The Parcel Monkey Team
The price is fantastic, the speed of delivery is quick and the tracking is helpful and appreciated.
Reply from Parcel Monkey USA2026-07-01
Thank you, Georgette, for your wonderful review! We're delighted to hear that you were pleased with our fantastic pricing, quick delivery, and helpful tracking updates. Your feedback means a great deal to us, and we're so glad we could provide you with a smooth shipping experience.
Best regards,
The Parcel Monkey Team
Thank you, Jeff, for taking the time to share your feedback. We're sorry to hear that it took longer than expected to receive your shipping label. We understand how important a smooth and timely booking process is, and we appreciate your comments as they help us identify areas for improvement. We hope to provide you with a better experience next time.
Best regards,
The Parcel Monkey Team
Thank you, Patty, for your kind review! We're delighted to hear that you found our service user-friendly. Your feedback is greatly appreciated, and we're pleased we could provide a smooth and positive shipping experience. We look forward to helping you with your future shipping needs.
Best regards,
The Parcel Monkey Team
It is very cost effective ,can use this service to buy any regular services like FedEx, ups, USPS atleast 50 to 60% less cost
Reply from Parcel Monkey USA2026-07-01
Thank you, Sn, for your wonderful review! We're delighted to hear that you found our service to be such a cost-effective way to access trusted carriers like FedEx, UPS, and USPS at significantly lower prices. It's great to know we could help you save while providing a smooth shipping experience. We truly appreciate your feedback and look forward to serving you again.
Best regards,
The Parcel Monkey Team
Parcel Monkey performed as expected and met the timeline proposed. Great relationship price/service
Reply from Parcel Monkey USA2026-07-01
Thank you, Liliana, for your wonderful review! We're delighted to hear that Parcel Monkey met the expected delivery timeline and provided the great balance of price and service you were looking for. Your feedback means a lot to us, and we're grateful for your trust. We look forward to helping with your future shipping needs.
Best regards,
The Parcel Monkey Team
I sent messages to monkey parcel with questions they never replied.
The package is completely smashed everything is broken would give 0 Stars
Reply from Parcel Monkey USA2026-07-08
Thank you, Jasmin, for taking the time to share your feedback. We're very sorry to hear about your experience. We understand how frustrating it must be to not receive a response to your messages and to have your package arrive damaged with the contents broken.
This is not the level of service we aim to provide. We'd appreciate the opportunity to investigate what happened and assist you further. Please contact our support team through your Parcel Monkey account with your booking details if you haven't already, and we'll review your case as quickly as possible.
We sincerely apologize for the disappointment and appreciate you bringing this to our attention.
Best regards,
The Parcel Monkey Team
Boxes arrived intact without damage. One box came in several days (from San Francisco calif to Melbourne AU). The other box took two weeks to arrive. I am very happy with the fact that everything worked out well
Reply from Parcel Monkey USA2026-07-01
Thank you, Debbie, for your wonderful review! We're delighted to hear that both of your boxes arrived safely and without any damage, and that everything worked out well in the end. We appreciate your patience with the different delivery times and are so pleased you were happy with your overall shipping experience.
Best regards,
The Parcel Monkey Team
Parcel Monkey is my go to for any packages I need to send out, thank you 🙏 Parcel Monkey for making life easier financially you’re Awesome with a Capital A.
Reply from Parcel Monkey USA2026-07-01
Thank you, Rambo, for your amazing review! We're thrilled to hear that Parcel Monkey has become your go-to choice for shipping and that we've been able to make sending packages easier and more affordable for you. Your kind words and enthusiastic support truly mean a lot to us. Thank you for choosing Parcel Monkey—we look forward to helping with many more shipments in the future.
Best regards,
The Parcel Monkey Team
Easy and flawless always giving the best options to ship.
Reply from Parcel Monkey USA2026-07-01
Thank you, GC, for your wonderful review! We're delighted to hear that you've consistently found our service easy and flawless, and that we continue to provide you with the best shipping options. Your continued trust and support mean a great deal to us, and we look forward to helping with your future shipments.
Best regards,
The Parcel Monkey Team
Thank you, Nadaf, for your kind review! We're delighted to hear that you found our pricing excellent and our service reliable. Providing great value alongside dependable shipping is exactly what we strive for, and we truly appreciate your feedback. We look forward to assisting you with your future shipping needs.
Best regards,
The Parcel Monkey Team
Glad that there is such an option besides going direct with main carriers. Discounted rates definitely help!
Reply from Parcel Monkey USA2026-07-01
Thank you, Kay, for your wonderful review! We're delighted to hear that you appreciate having an alternative to booking directly with the major carriers and that our discounted rates helped you save on your shipment. Your feedback means a lot to us, and we're thrilled we could provide a convenient and cost-effective shipping solution.
Best regards,
The Parcel Monkey Team
Thank you, Lorrisa, for your wonderful review! We're delighted to hear that you found our service fast, easy, and affordable. Providing a simple and cost-effective shipping experience is exactly what we strive for, and we truly appreciate you taking the time to share your feedback.
Best regards,
The Parcel Monkey Team
It arrived as promised, intact and in time. Great.
Reply from Parcel Monkey USA2026-07-01
Thank you, Min Kim, for your kind review! We're delighted to hear that your shipment arrived on time, exactly as promised, and in perfect condition. It's wonderful to know you had a great experience with Parcel Monkey, and we truly appreciate you taking the time to share your feedback.
Best regards,
The Parcel Monkey Team
Easy to use, great shipping rates, and reliable delivery. My packages arrived on time, and the tracking updates were accurate throughout the process. Excellent experience overall!
Reply from Parcel Monkey USA2026-07-01
Thank you, Mirafax, for your wonderful review! We're delighted to hear that you found Parcel Monkey easy to use, enjoyed our competitive shipping rates, and experienced reliable, on-time delivery. It's also great to know that our tracking updates kept you informed throughout the process. We truly appreciate your recommendation and are grateful for your support.
Best regards,
The Parcel Monkey Team
The site was sinple to use and I feel the shipping prices were among the best I found. Having used them twice now, I will go back to using them if I have another need.
Reply from Parcel Monkey USA2026-07-01
Thank you, Tracey, for your wonderful review! We're delighted to hear that you found our site simple to use and our shipping prices among the best available. It's especially rewarding to know you've chosen Parcel Monkey more than once and plan to use us again in the future. We truly appreciate your continued trust and support.
Best regards,
The Parcel Monkey Team
The prices were reasonable and the process was easy and straightforward. I paid for it through Parcel Monkey and then just printed my shipping tag and dropped it off at UPS. So convenient.
Reply from Parcel Monkey USA2026-07-01
Thank you, Emily, for your wonderful review! We're so pleased to hear that you found our prices reasonable and the shipping process easy and straightforward. It's great to know that printing your shipping label and dropping your parcel off at UPS was so convenient. We truly appreciate your feedback and look forward to helping you with your future shipments.
Best regards,
The Parcel Monkey Team
So legit.. you delivered my packages twice perfectly. I recommend! 🇺🇸🇧🇭
Reply from Parcel Monkey USA2026-07-01
Thank you, Ken, for your fantastic review! We're thrilled to hear that your package was delivered perfectly and that you found our service reliable. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to helping you with your future shipping needs.
Best regards,
The Parcel Monkey Team
Thanks so much for helping ship a 9 lb. package to Hong Kong at a reasonable price. I always look to Parcel Monkey when I have overseas shipping. They make it easy and it's always right!
Reply from Parcel Monkey USA2026-07-01
Thank you, Sandy, for your wonderful review! We're delighted to hear that we could help you ship your 9 lb. package to Hong Kong at a great price and that you continue to trust Parcel Monkey for your overseas shipping needs. It's fantastic to know you find our service easy and reliable, and we truly appreciate your continued support.
Best regards,
The Parcel Monkey Team
Thank you, Kyung Kim, for your kind review! We're delighted to hear that you were happy with our competitive pricing and fast service. Your feedback is greatly appreciated, and we're pleased we could provide a positive shipping experience. We look forward to helping you with your future shipping needs.
Best regards,
The Parcel Monkey Team
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