The definitive resource for canine genetic health, providing canine genetic testing to both owners and breeders. We offer the highest standards in testing and customer service. See our Page for Current Discounts! See Our Page For Current Discounts!Check out our other products from Genetic Veterinary Sciences, Inc. for your other furry family members! My CatScanCanine HealthCheck
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Is Paw Print Genetics legit?
Paw Print Genetics (pawprintgenetics.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-07.
I got the kits promptly.... I returned the kits the same day that I got them...
Then everything went to s***.... There is absolutely no reason whatsoever to go over 30 days to get results.....
When Lisa owned the paw prints genetics company we could go 3 weeks from the start to the results.
It seems that turn around service after the merger has gone to hell.
You wanted honest results.I'm not happy. I have had to make excuses to my customers that were waiting to get a puppy...... That is reasonable way to do business for you but it's not reasonable for me.
I can only hope that the results are correct... !!! Randy Durham,. War Eagle mini's
Loved the ease of use and how expansive the testing was for the price. I truly appreciate knowing all this in depth details about my fur baby and am more confident in his breed and genetics! Thank you very much!
Reply from Paw Print Genetics2025-09-25
Hello Jozik,
We are really happy to hear the process was easy and that you found the testing thorough and valuable. It means a lot.Thank You for your words.
Kind Regards,
Ishara
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I was pleased with how thorough the company was in making sure that the results were accurate. It ended up taking longer due to some issues on their end but they kept me updated with what was happening. I would definitely recommend and also I will be using in the future.
Reply from Paw Print Genetics2025-09-30
Hello Desiree,
Thank you so much for your kind words.We are glad to hear you appreciated our thoroughness and the updates along the way.your recommendation means a lot to us, and we look forward to working with you again in the future.
Kind Regards,
Ishara
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I sent my DNA there because there doesn't seem to be anywhere in Australia that tests for weak furnishings.
There was a delay for some reason and I didn't get my results for about 2 weeks past the estimated eta completion date unfortunately. I needed the results so I could work out if I should breed my batch or not. Unfortunately the delay meant I missed her heat and will now have to wait six months to do the mating.
I emailed to clarify the results once I had them and received a response very quickly which was great, that part was wonderful.
Reply from Paw Print Genetics2025-09-30
Hello Melinda,
Thanks for your honest feedback. I’m really sorry for the delay and the impact it had on your plans. I’m glad our team was able to respond quickly when you reached out.
We appreciate your patience and hope to provide a smoother experience next time.
Kind Regards,
Ishara
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Excellent service. Directions for tests were very clear. Results were explained in understandable terms.
Reply from Paw Print Genetics2025-09-30
Hello John,
Thank you so much for your kind words.We are really glad you found the process clear and the results easy to understand.
Kind Regards,
Ishara
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I have used two other companies and Paw prints is by far the easiest, most expedient and most fairly priced. You have a new, dedicated customer going forward.
Reply from Paw Print Genetics2025-09-30
Hello Elated,
We are so glad to hear you had a great experience with us. It means a lot to know we’ve earned your trust, and we look forward to working with you again.Thank you for the feedback.
Kind Regards,
Ishara
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They didn’t send the test kit out to begin with. It sat on someone’s desk for over a week. I had to call to find out where it was. Then, it took over the 14 business days to get results.
The team at Pawprints are exceptional. They were able to assist with one request at no charge ( they already had the animals DNA) and were able to guide me in the right tests to order for a different animal
Reply from Paw Print Genetics2025-09-30
Hello Sherri,
Thanks so much. I’m really glad we could help out and make things a bit easier for you. Appreciate you taking the time to leave a review.
Kind Regards,
Ishara
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This is one of the few testing sites that is up to date on testing. They are the most accurate in results. Most only test theor samples once but PawPrints with NEOGEN tests each sample more than once to ensure results are accurate.
Reply from Paw Print Genetics2025-09-30
Hello Patricia,
Thanks so much for the kind words.We are really glad you appreciate the accuracy and care we put into the testing process. It means a lot.
Kind Regards,
Ishara
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Customer service was great to work with and received results in a very timely manner.
Reply from Paw Print Genetics2025-09-30
Hello Kyle,
Thank you so much.Glad to hear everything went smoothly and you were happy with the service.
Kind Regards,
Ishara
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Paw Prints has always been quick to respond, and giving detailed information
Reply from Paw Print Genetics2025-10-13
Hi Vicki,
Thank you for the lovely feedback. We are so glad to hear you have been pleased with our service. Providing quick responses and detailed information is something we truly care about, so it’s great to know that’s been your experience.
If there's ever anything else you need, please contact us.
Kind Regards,
Ishara
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Easy process and the customer service is fantastic!
Reply from Paw Print Genetics2025-10-13
Hello Becky,
Thanks so much for your kind words.We are really glad to hear the process was smooth and that you had a great experience with our customer service, that means a lot to us.
If you ever need anything, just let us know. We are always happy to help.
Kind Regards,
Ishara
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always great service and if needed i can just order extra testing on samples stored there
Reply from Paw Print Genetics2025-10-13
Hello LeeAnne,
Thank you so much for your kind words and continued trust in our services. We are thrilled to hear that you are happy with the support we provide. We always aim to make things as convenient and efficient as possible.
If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Kind Regards,
Ishara
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You missed two deadlines for providing with the results. Unacceptable, screwed up my breeding. There was no explanations what went wrong at the lab? And I don’t even know if the results are accurate. Only positive experience was the very nice lady on the phone
Took much longer than it said it was going to. I was in a rush for this order and to have it not done in a timely manner was frustrating. I called last week, days after it was supposed to be done, and was told that there were some results already and the customer representative on the phone would email the lab and then call me back. I in fact did not receive a call back and called again the next week, and received the same response from a different person. I have just now had some results show up in the system, still waiting on some, over a month after I dropped the samples off at the Edmonton lab.
Hello Jeri,
We are so glad to hear that you found our products easy to collect and reasonably priced. It’s always our aim to make your experience with Natural smooth and affordable.If there’s anything more we can help you with in the future, please don’t hesitate to reach out.
Kind Regards,
Ishara
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I need you to remove the Progressive Retinal Atrophy, Cone-Rod Dystrophy 4 disease panel from all results. This was not a selected test and it only affects Springers and Dashhounds.
Can you please update my disease panels
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