Easy to organise
Easy to organise, efficiently executed
About pawshake.com
Data updated- Website
- pawshake.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 97% (28/29)
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About this business
Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
Written by the business, not verified by us.Is pawshake.com legit?
pawshake.com (pawshake.com) has a 4.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers praise the website for being extremely intuitive and easy to navigate when searching for local pet sitters to care for their beloved animals. Reviewers frequently state that the staff and sitters provide exceptional care, keeping owners completely informed by sending regular photo and video updates throughout the entire booking. Some reviewers were not happy with unexpected account deactivations occurring after contacting customer support with questions about their status. A few people also mentioned serious concerns regarding high commission fees and restrictive booking terms imposed on active users.
Auto-generated from all reviews of this business. For reference only.What people say
Really great efficient and trustworthy…
Really great efficient and trustworthy service. Highly recommend
Quick replies from pet walkers and…
Quick replies from pet walkers and admins :) Both friendly and courteous people to work with.
DO NOT TRUST PAWSHAKE, THEY MAKING UP FAKE STORY AND LIES
very bad,after I had only one bad review from sitting for customer's cats,I did my best to resolve and reply to both of the customer and reply to pawshak's staff on top of what they requested.but they never ever reply or respond to me for any update for my account or i asked them what they want me to do to fix the issue for continue use my account at all(I emailed to reply ontop of the staff require, no one never ever reply me at all for almost a month until now. I believe they have suspended my account without any notice,(i can not even login at all while i still responding to other owner try to get intouch with me to reequire care for their pets!!)without any update and soultion of reslove problems, and that is the only one time and the fitst time i did mistake ang get bad review. Pawshake just want to kit people away if you dod mistake, they never give you chance to communicate or soultion of selove it. They just blocking every one try to get intouch for resolve things!!! I never been treat with human right, so rude with this kind of attitude😒 You should not treat human like this ways, pawshake. The worst attitude ever, very disappointed. I don't think PAWSHAKE read the evidence I provide such as the communication history between sitter and owner as i told them they can check the coversation between the owner and me!!! YOU CAN NOT ONLY LISTEN TO ONE SIDE=OWNER ONLY. STOP LIE!!! STOP MAKING UP STORY AND STOP LIE PAWSHAKE!!!
Reply from pawshake.com2026-06-05
Hi Hanna He, We are genuinely sorry that this situation did not work out for you. However, it is not accurate to suggest that your account was removed because of "one bad review" or that Pawshake acted without reviewing the evidence. The decision followed a serious incident during a house sitting booking where the owner reported extensive damage to their home and belongings, including a broken table, a kitchen fire, damage to cookware and family heirlooms, staining to furniture, failure to follow feeding instructions, and remaining at the property beyond the agreed departure time. The owner provided photographs, documentation and detailed explanations of these concerns. Importantly, the owner was initially extremely understanding. They specifically asked us to release your payment, acknowledged that some of the damage may have been accidental, and went out of their way to explain that they believed you genuinely cared for their cats. This was not a situation where we simply accepted one side of the story without question. Our Trust & Safety Team reviewed the matter carefully and gave you the opportunity to respond. The issue was not that mistakes occurred. Accidents can happen. The issue was that, after reviewing the circumstances and your responses, we were not confident that similar incidents would not happen again in another client's home. Sometimes mistakes are minor and can be learned from. Sometimes the consequences are serious enough that the trust required for house sitting can no longer be maintained. When a client returns home to find damaged property, fire-related damage, stained furniture, feeding instructions not followed and other significant issues, the trust relationship can be broken beyond repair. We appreciate that this outcome was disappointing for you and we wish you all the best moving forward. However, our responsibility is first and foremost to the safety of pets, owners, and their homes, and in this case we did not believe it would be responsible for you to continue offering house sitting services through the platform. Pawshake Support
La persona che ho incontrato come cat…
La persona che ho incontrato come cat sitter
A very necessary service offering…
A very necessary service offering quality dog sitters.
2 eeeks in china,safe in the knowledge…
2 eeeks in china,safe in the knowledge of the excellent care.Samantha was an excrllemt carer and I will be rebooking in the future.A very good service.
Great way to find a petsitter
We found our last 3 pet sitters in the last 5 years here on this platform. I cannot imagine any other solution. Great website
Over & Above the Call of Duty.
Juliette went over and above the call of duty when she looked after Sadie for the day, Sadie was very happy with her. I will be booking her again.
Our pet sitter Michael was polite
Our pet sitter Michael was polite, courteous and made us feel comfortable about leaving our golden retriever in his care. We received regular updates and will definitely be using Michael again
Good communications.
Home care…
I was able to find someone local to care for my dog. It felt safe booking via pawshake knowing the sitters were verified by a business and weren't random people plucked from the internet. I turned to pawshake after being told by 3 local doggy day care centers they had waiting lists and were very selective about the type of dog they would accept. So it was great that our dog could spend the day in a safe calm home environment.
No problems at all and a lovely…
No problems at all and a lovely experience with photos and videos sent to underline how well all was going, I am definately going to use Courtney and co.'s help again when needed!
If you’re a pet sitter don’t use pawshake
If you’re a pet sitter don’t use paw shake. My daughter was a pet sitter who had excellent reviews and recently had a pet owner from hell who had unrealistic demands and trust issues Was expecting my daughter to leave main patio door of the rented accomodation open all day until late evening even when she was leaving the house which in my view breaches health and safety She also had on a daily basis interference from family members It came to a head 7 days in she was asked to leave . After my daughter reported it to pawshake they weren’t objective very biased towards the owner and my daughter was taking off the platform . As a pet owner using this platform I was disgusted with the owners and pawshake lack of humility and decency. I no longer use this platform and advise others to do the same.
Reply from pawshake.com2026-05-30
We're sorry you feel this way. The sitter in question was not removed from Pawshake because an owner had "unrealistic demands" or because of a disagreement about care preferences. Following an investigation, we established that the sitter unilaterally altered the agreed care instructions without the owner's permission by repeatedly closing an external access point that the cat relied upon for entry to the property. This resulted in an elderly cat being left locked outside and unable to access its home as intended. The owner was understandably distressed by the situation, particularly as they were overseas at the time and reliant on the sitter to follow the agreed care plan. We also received written confirmation from the sitter acknowledging that she had not been truthful with the owner about these actions. Pawshake's role is to protect both pet owners and sitters, but ultimately the welfare of the pet must come first. Sitters are expected to follow agreed care instructions or raise concerns with the owner before making changes. Where there is a significant lapse in judgement that places an animal's welfare at risk, we have a responsibility to act. It is unfortunate that this review is based on second-hand information rather than your own direct experience of the incident or the investigation. The objective process that led to the sitter's removal is not accurately reflected in your account of events. While we appreciate that family members naturally wish to support one another, our decisions are based on the evidence available to us, the welfare of the pet involved, and the sitter's own admissions regarding what occurred. We wish her all the best for the future. Pawshake Support
Terrible customer service
Really disappointing experience trying to sign up as a pet sitter on Pawshake. I’ve used platforms like Rover and Kiwi House Sitters before with no issues, but Pawshake won’t let me complete address verification, even though I’ve provided multiple documents confirming my address, because they don't meet the correct standards. I’m in NZ on a working holiday visa, staying in a boarding house, and don’t have a NZ bank account yet, which has made address verification impossible despite having documents confirming my address. Customer service has been very frustrating and completely unhelpful. Most replies feel automated and don’t address any of the details I’ve already explained in previous emails. I only wanted to offer dog walking and home visits, not boarding, so it’s disappointing to be blocked from using the platform over this. Really disappointing experience compared to other pet sitting platforms I’ve used.
Reply from pawshake.com2026-05-17
Hi Chloe, I’m sorry to hear you’re disappointed with your experience signing up on Pawshake. To clarify, the address and identity verification requirements are not set by Pawshake. They are **New Zealand regulatory and financial compliance requirements**, applied through our payment provider, Stripe, and must be met in order to offer services and receive payouts on any platform operating in this space. Because these are regulatory requirements, neither Pawshake nor Stripe are able to override or manually approve documents that do not meet the required criteria. We understand this can be frustrating, particularly where certain document types (such as tenancy agreements or non-bank-issued statements) are not accepted. However, we are unable to bypass or work around these requirements, and sitters must provide an eligible document in order to proceed. We have provided guidance on alternative acceptable documents throughout your interactions with our team, and we remain happy to assist if you are able to submit one that meets the verification standards. Kind regards, Pawshake Support
Be careful with messages
I'm a sitter on pawshake as I am on other apps ... this is the WORST one I'm on..... they read and control your messages! Will deactivate your account over the smallest thing! I have my own insurance and qualifications but pawshake like to hog the credit and will deactivate your account because they can't take your 20% iv had one accident through a booking with pawshake and they didn't payout but had No problems with my dog walking/sitting insurance..... so it was a good thing i was also independent... they hate to see you succesed without them.
Reply from pawshake.com2026-05-17
Hi Tracey, I’m sorry to hear you feel this way. Pawshake does not “read and control” private messages in the way described. Communication is monitored only where necessary for safety, policy enforcement, or support resolution purposes, in line with standard marketplace practice. We also do not deactivate accounts “for the smallest thing”. Profiles are only unpublished where there are repeated missed enquiries, policy or safety breaches, or issues that impact response reliability and the experience of other members using the platform. Regarding insurance, sitters are welcome to hold their own cover. However, when you use Pawshake’s platform to connect with clients and accept bookings, you agree those bookings must be made and managed through the platform. This is what ensures payment protection, support, and safety systems for both owners and sitters. If your profile has been removed for breaching those terms of use, you cannot say you were not warned. We understand not everyone will agree with how a managed marketplace operates, but these systems exist to maintain trust, consistency, and accountability for all users. Kind regards, Pawshake Support
Great experience
Easy to follow instructions and website easy to navigate. It's reassuring to know the pet sitters are insured and trusted. Marisa, our dog sitter, was superb and the dogs love her.
Great App
Great App! We were able to research multiple pet-sitters, and, while it was difficult to decide between a few of our choices, the information available on the site was really helpful in making a final decision. Very happy with our pet sitter and with the app.
Excellent Dogs sitters Andre and Jenny
My 2 Jack Russell's have 20 days the best of their time. They forget about us. The communication (photos and videos) received from Andre and Jenni daily made us feel they are safe. The backyard of the boarding place was clean safe and huge give the chance to our baby to explore and provide them a lot of exercise. My dogs were clean and no health issue when I got them back. I really happy with the service and I would recommend Andre and Jenny for dog sitter. I will use their service forever. I would like to Thank you Andrew and Jenny for everything.
Recommend Pawshake
Great communication throughout, Dogs were well looked after by Samuel and I will definitely use again, rather than put in kennels
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