PlumbersStock.com was founded with the vision of providing top quality plumbing parts and brands at wholesale prices to customers around the world. PlumbersStock was created and is backed by a multi-million dollar family-owned and operated wholesale company with decades of experience in the Plumbing, HVAC, and Irrigation industry. With our first plumbing supply store established over 20 years ago, we are full of experience and we strive to be the best in the business. Now we can offer our excellent plumbing parts online, allowing us to supply the entire United States. We are here to provide you with the knowledge, products, prices, and support usually reserved only for contractors and service professionals.
Plumbers Stock (plumbersstock.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, professional, and courteous when managing various inquiries and purchases. Many buyers appreciate the seamless ordering process, competitive pricing, and the prompt assistance provided when tracking shipments or selecting replacement parts. However, some customers also noted unexpected delays in shipping times or difficulties regarding parts availability and backorders. A few reviewers experienced prolonged waiting periods, unreturned voicemails, or occasionally received items that were unfortunately damaged or used upon arrival. These individuals found the overall delivery process frustrating due to the lack of timely communication.
Auto-generated from all reviews of this business. For reference only.Great customer service, would order again. The product that I ordered was discontinued; I was notified promptly. Christy V. from customer service quickly identified a comparable product at the same price point and gave me a replacement order option.
LUNA, the customer agent in the Philippines who assisted with my order, made the whole experience GREAT!!!!! She was incredibly courteous & knowledgable & figured out almost immediiately the exact NEW toilet tank top lid that I needed and wanted to order!!!! She is A excellent staff member of YOUR team & was A pleasure speaking with her!!!!!
This 5* review for John is TENTATIVE because the part I've ordered will take some time before being delivered. John was VERY honest in apprising me of my order status, which I greatly appreciate. Let's hope Plumbers Stock can deliver.
Luna was extremely helpful. She made ordering the parts I needed super easy. She made certain I ordered what I needed and was very personable. I appreciated how pleasant she was and how outstanding her customer service skills are. She was wonderful. Ordering was a breeze, prices are excellent.
Christy was thorough and polite. I appreciate her patience as my schedule delayed my response times.
Order follow up - shipping questions!! JohnT was top of the line at customer service
Christy V. in Internal Support helped with credit card issue and online orders. Prompt response, clear email directions.
good communication and very quick refund when ordered part was no longer available
I asked customer support if they could give me information about when my order would ship. John T. sent me an e mail almost immediately, told me my order was shipped and gave me the tracking number. I don't know how he worked magic, but I got my shower head the next day!!
Christy V. reached out in a timely manner and gave me the information I requested. She was friendly, thorough and offered viable alternative solutions to my issue. My interaction gave me the confidence to revisit Plumbers Stock with any future needs. Thank you!
Christy was very helpful in getting my replacement item. She was very quick in communicating and explaining the process and timeline. Thank you Mike
John was very helpful! A quick resolution to my question
I was skeptical, because there were some negative reviews here. They had the best price I could find for my toro sprinkler system part that went bad, so I bought the part here. Part arrived quickly. I did reach out to customer service, because I never received an update that the order had shipped or a tracking number, and customer service replied quickly. Highly recommend this company, and I would use them again! Part is exactly as described and was packaged very well
The part I ordered was discontinued. They found a replacement part, but it was back ordered. I eventually cancelled the order; however, the service was great. They kept me apprised of the status and there was no hassle in cancelling the order. I will definitely try them again the next time the need arises.
When I initially placed items in my cart it indicated the items would ship in 2 days. Once the order was submitted, the delivery date was noted as several weeks later. I reached out to Customer Service & Luna was extremely responsive & helpful -- ultimately being able to source both of my items from various warehouses and having all shipped out within 24 hrs removing a TON of stress from my master bath remodel!! Thank you Luna!!
My order was flagged and cancelled from Lexi Starley. I called and spoke w/John T and he was very helpful in obtaining additional information from me to reinstitute my order and get things back on track for delivery. Subsequently after that (about 30 min later), I received another email from Lexi Starley, cancelling the order again. This is frustrating as I had to call PlumberStock again to understand, what was going on. They ensured that my order has been placed and delivery is scheduled as planned. All good now but still uneasy that my order is possibly cancelled.
Thank you Luna. I received first rate customer service and professional follow thru from Luna a PlumbersStock.com customer service representative. She was courteous, kind, knowledgeable, and efficient in her assistance with me. I went from being a not so happy customer (long lead time for my chosen products and expensive shipping for a low cost product) to a PlumbersStock fan. Luna helped get it right. She was diligent and assured me that things would be taken care of and THEY WERE! She followed up and tracked it for me so I didn’t need to call back and do that myself. She then followed up! That is a true representative! As a result- we’ll absolutely work with PlumbersStock in the future. Thank you to Luna who is a 5 star customer service representative. People like Luna are what makes you guys great! 5 stars!!
John was a huge help, adding another item to online order and responding to my questions in a timely manner.
Well educated and explained all I need to know.
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