Latex Mattress Co. is a manufacturer, located in the USA.
Written by the business, not verified by us.Latex Mattress Co. (plushbeds.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company, frequently mentioning the exceptional care provided by the team. Customers frequently praise the helpful and polite staff for offering detailed answers, showing great patience, and resolving issues promptly. Many people also deeply appreciate the comfortable, high-quality products and the seamless ordering process that makes selecting the right items completely straightforward. However, some reviewers noted occasional delivery delays, very long waiting times, or receiving incorrect items with their initial orders. A small group of consumers experienced significant difficulties when trying to resolve these problems, manage returns, or secure responsive customer support.
Auto-generated from all reviews of this business. For reference only.I have purchased a Botanical Bliss Mattress and a mattress cover in two orders and wanted to check on the status of the orders a week later. I used the chat for customer support on the plushbeds.com website. The customer support person was named Allen. I had the order number for the mattress but not the mattress cover. Allen was able to quickly provide me with the order number for the mattress cover and status of these two orders. Thank you Allen.
I have not received any of my orders yet so cannot review the products at this point but that being said, Ferdz in customer service have been very responsive and helpful in answering all my questions in almost instant time via email. This is so unheard of these days. I am very optimistic I will love my new mattress, adjustable base, and bedding, as well as a new topper and cover for my guest room.
I like this company's products and have found Allan to be particularly responsive and helpful with all inquiries.
Amazing service, I am a long time customer and needed to update one of my older mattresses. Allan was super helpful and got me the right topper - thank you!
Allan was super helpful in answering my many questions regarding height, firmness, return policy, shipping. Looking forward to getting my mattress soon!
I needed to exchange my mattress to a softer feel and from the beginning I have had nothing but a pleasant experience. My agent was Irma. She was very prompt in her communication, polite and extremely helpful. She solved the issue in a very professional manner. She is an asset to the company. Would definitely recommend Plushbed for their high quality mattress.
Ordering process was fast and easy. I made a mistake on the sizes I ordered but Irma was quick to respond to my support email. They made sure to get the sizes changed and my order updated. Excellent customer service.
Live chat with Allan helped answer all of my questions and guided me to a purchase at a excellent value.
I’ve been extremely happy with my experience with Latex Mattress Co. The quality of the mattress is outstanding, and you can tell it’s built to last. I’ve owned latex mattresses before that lasted well over 10 years, and I expect this one will too. My initial configuration felt a little too firm, but the customer service was exceptional. Ferdz was incredibly patient and helpful as we went back and forth discussing the best setup for my body type and sleep position. After swapping one of the layers, the mattress became perfect for me. I’m finally getting deep, restorative sleep, which has made a huge difference in my overall health, energy, and daily performance. I highly recommend Latex Mattress Co. for both quality and customer care.
Ordering was easy and the website provided thorough information on the products to make it easier to select the right product. Ferdz was my "concierge" and was in touch as soon as my order was received with information on delivery, what to expect from the new mattress, and offering assistance with anything I might need.
Chat with Allan made the process smooth and made me decide with no worries. It was great to have extra discount and free delivery/set up as well as old mattress/frame pick up. Can't wait to enjoy my first organic king latex mattress!
Ferdz was listened and took care of my issue very quickly. Great customer service, thank you very much!
I had a WONDERFUL customer experience today with Ferdz! I made a mistake on my delivery and only discovered it after it is being shipped. I called and Ferdz was patient, understanding, kind, knowledgeable and is working on getting help for me. It is so refreshing to talk to a real person and get help! I applaud both Ferdz and his great company! Well done!👏👏👏👏👏
Very good customer service following my order and the nuances of my particular delivery situation. Mike was very helpful, responded quickly to my email communications and was able to assure that my situation would be accommodated.
We’ve had a great experience with our Plush Beds order. We received multiple status updates as our bed moved production and then shipped. Maria was so kind and prompt answering all my questions. She truly understands customers service and as a result I’ve been delighted.
Allan provided me excellent customer service! I used the chat service to ask a question and Allan said he would need to consult the team. Not even one hour later I received an email from Allan with a positive response to my request of coordinating the delivery of two separate orders I made. Customer service these days often leaves something to be desired, but Allan proved that is not always the case. Great work, Allan, and thanks!!
Allan was quick and very helpful in answering the questions I had
Your customer service is absolutely stellar. Part of buying a product is the customer service that goes with it. Both your products and customer service reps are 5 star!
I recently ordered a mattress and will update this review once I receive it. But in the meantime, I wanted to commend the excellent customer service I’ve received so far. Alan was very helpful over the phone when I placed my order and Irma was just as helpful online when I had to reschedule the delivery date. She also was extremely helpful when days after placing my order, I decided I wanted the thicker mattress. Even during a holiday weekend, she returned my call promptly and initiated the process. She reached out after the holiday to let me know the warehouse was working on my new request. I truly appreciate the proactive customer service. It’s a rarity these days and it’s wonderful to interact with real people who are customer service-oriented and not have to wade through frustrating AI bots. So far, I’m impressed with this company!
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