Alan is customer service was excellent
Alan is customer service was excellent. He was knowledgable and helped me pick out a mattress and I look forward to getting our new mattress.
About Latex Mattress Co.
Data updated- Website
- plushbeds.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/3)
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About this business
Latex Mattress Co. is a manufacturer, located in the USA.
Written by the business, not verified by us.Is Latex Mattress Co. legit?
Latex Mattress Co. (plushbeds.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, frequently mentioning the exceptional care provided by the team. Customers frequently praise the helpful and polite staff for offering detailed answers, showing great patience, and resolving issues promptly. Many people also deeply appreciate the comfortable, high-quality products and the seamless ordering process that makes selecting the right items completely straightforward. However, some reviewers noted occasional delivery delays, very long waiting times, or receiving incorrect items with their initial orders. A small group of consumers experienced significant difficulties when trying to resolve these problems, manage returns, or secure responsive customer support.
Auto-generated from all reviews of this business. For reference only.What people say
Mary was most helpful in correcting my…
Mary was most helpful in correcting my order to include white glove delivery and removal of our old mattress. She corrected my order for me and sent corrected invoices. Thanks to her. Victor Holmes
Humans Answer Phones on Sundays!
I needed to cancel an order on a Sunday and was so pleased to be able to able to speak to Irma who took care of this quickly for me. Also, I wasn't getting confirmation emails and Irma got those to me and was able to confirm my new order. This is our 3rd purchase from Plush Beds and we are very happy with the quality of the products and great people they hire to actually talk to their customers and take care of business! Thank you!
Ferdz was quick to respond to my…
Ferdz was quick to respond to my question and resolved it the same day.
Allan who helped me with my many…
Allan who helped me with my many questions and purchase in Customer Service was great! Professional, courteous, knowledgeable, patient. Looking forward to the day my new mattress and Rizer are delivered and set up! Until then I cant comment on the mattress itself yet but will update. I researched and compared a lot and think I made the right choice. Thank you again Allan for thoughtfully answering all my questions.
Good customer service
Initially I was having issues with the items and pricing in my cart that did not reflect a discount. It took a couple of days but between customer service and sales, including Alan, Chloe, and Ferde, the issue was resolved satisfactorily. I purchased a Botanical Bliss organic latex mattress and goose down pillow and can’t wait to receive them!
Excellent Representative!
Irma was the Plushbeds representative I talked to about several concerns I had. Irma was very kind, respectful, knowledgeable, and efficient. Irma was easy to understand and for older folks that is always a plus! Irma handled both concerns promptly and efficiently. Thank you Plushbeds for Irma and a satisfying resolution to my concerns.
This review is for Plush beds Camarillo BEWARE
This review is for Plush beds Camarillo California the worst company I've ever bought a bed from,,,, I've bought many beds for my company people in my family , I paid almost $3,000 for this bed and it was hard as a rock even though they told me that was what I needed for my spine I explained the situation they said it was not hard, I tried to call them at least eight times no answer, I finally got a hold of somebody and he was from a different country did not speak well English and was very nasty I told him the bed was too hard he said you have to take another mattress topper from us and put it underneath the zipper part and that's going to cost you another $99 even though I paid almost $3,000 and waited six and a half weeks to get the bed, then I said suppose that doesn't work well then you have to pay us $149 to come get it you're going to get your reimbursement minus $149 he was extremely nasty very rude I will never buy from this company again I will never recommend this company to anybody again they're a scam company everything is money they could care less about the customer beware of plush beds .... BEWARE of Plush beds Camarillo California
Ferdz Garcia was terrific
Ferdz Garcia was terrific. He was polite, had all the answers to my questions at his finger tips and was right on target. I would say that speaking with him raised my probability of going ahead with the purchasce we discussed went from 50% to 99%.
Fantastic beds and great customer service
Plushbeds makes quality mattresses, and has great customer service. After ordering I recieved an email from customer service letting me know they are there to help with anything. I did have an issue where I received the wrong size sheets and covers, but a quick email and they resolved my issue quickly. Great company to deal with!
I have been looking at their products…
I have been looking at their products for a month now and decided I'm ready to make the purchase. I chatted with MIKE this evening and had a great experience! MIKE was very helpful and solution focused. MIKE was able to overcome my challenges I was having on the website to place my order. I also asked MIKE for his advice on the different adjustable bases and he gave me the answer I was hoping for! I will update this review or write another after I receive my order and/or sleep/use the products. Thank you, MIKE for exceptional customer service!
Mike
Mike , my Botanical Bliss chat representative, was so helpful and knowledgeable. Really appreciate him
I recently had foot surgery and…
I recently had foot surgery and couldn’t open my boxes (bed) until months after it had been delivered, being Non-weight bearing by Doctors orders. When finally examining the contents of the boxes, I discovered I had been sent a wrong part, contacted the company by email (Irma responded) and they are sending the correct part to me. I’m grateful
I recently bought my mom a Plushbeds…
I recently bought my mom a Plushbeds mattress. At first, I was hesitant since I wanted her to see and try it herself, especially given the price and the fact that I’m away from her. However, she reassured me after speaking with their representative, Allan, who clearly explained the return policy. I checked in with her today, and she’s very happy with the purchase. She feels she got the right mattress, and knowing she’s sleeping comfortably gives me real peace of mind. I would definitely recommend this brand for both its quality product and customer support.
Ferdz from Plush Beds DESERVES A RAISE
Ferdz from Plush Beds DESERVES A RAISE! He was so kind and patient and explained everything very well and he helped me get a different layer ordered for my mattress after a previous rep misled me with pretty much all the information when I was making decisions about our mattress. We are looking forward to trying this different latex layer and hope it will be what we need. Thank you Ferdz for all your help. (I’ll say it again Ferdz deserves a raise in pay! And I hope he receives it! You have got a very dedicated employee and he deserves to be recognized) THANK YOU FERDZ! Aside from the amazing Ferdz our bed is currently too soft, much too soft. But I appreciate the quality materials of it we have been sleeping on it for a little over a month I think and I am hopeful that this layer change will help. I appreciate that the company has a year long trial period and offers a one time FREE latex layer exchange.
Great Customer Servicee
It can be challenging to make an online decision about a purchase, but Mike made it easy. He was a good listener and gave me clear answers. I ordered a low profile foundation because I'm looking for a 20" total bed height and this foundation will be perfect. Mike explained that the foundation had extra support underneath that is not visible in the pictures. I'm looking forward to receiving this healthy and attractive foundation.
I spoke with Allan from the customer…
I spoke with Allan from the customer service and he was really fast, kind and responded to all my questions. In general I have no problem with their product and their customer service, the only thing is that it was over a month to receive the products.
We have had a great experience with…
We have had a great experience with PlushBeds. We had a couple of our own preference issues that were resolved quickly. Customer service is second to none! And the company service representative Irma has been so attentive and truly concerned that we were happy with our purchase. She is a valuable asset for the company. Such a comfortable well made bed!
Latex mattress repair.
I spoke with Ferdz. I want to rejuvenate a previous latex mattress with a firmer top layer and he figured out just how to do it. Big help - short amount of time and fuss. Thanks Ferdz.
Great Customer Service
Great customer service from start to finish. While waiting for my mattress to arrive, Irma patiently kept me updated on its approximate arrival date and what to expect from the white glove delivery service. Then, my bedding bundle arrived in the wrong size. Ferdz corrected the issue to my satisfaction. I am very pleased with Ferdz's customer service!
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