Very Prompt Customer Service Replies
Customer service is great with any questions you have. Ferdz was very attentive and replied quickly.
About Latex Mattress Co.
Data updated- Website
- plushbeds.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/3)
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About this business
Latex Mattress Co. is a manufacturer, located in the USA.
Written by the business, not verified by us.Is Latex Mattress Co. legit?
Latex Mattress Co. (plushbeds.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, frequently mentioning the exceptional care provided by the team. Customers frequently praise the helpful and polite staff for offering detailed answers, showing great patience, and resolving issues promptly. Many people also deeply appreciate the comfortable, high-quality products and the seamless ordering process that makes selecting the right items completely straightforward. However, some reviewers noted occasional delivery delays, very long waiting times, or receiving incorrect items with their initial orders. A small group of consumers experienced significant difficulties when trying to resolve these problems, manage returns, or secure responsive customer support.
Auto-generated from all reviews of this business. For reference only.What people say
I have not purchased yet but I am…
I have not purchased yet but I am excited about this product. Already Mike in chat customer service did a fabulous job!
My customer service agent Allan was…
My customer service agent Allan was very helpful. He truly was kind and answered all my questions. Thank you Allan for your support! Hopefully I will be returning my Helix mattress soon and will purchase a Plushbed!
Just received our new mattress
Just received our new mattress, although it will be set up next week. Ferdz, has managed and facilitated the process from purchase, delivery and scheduling the removal of the old and install of the new. Thank you, Ferdz!
Kind and Helpful Service Reps
Ferdz was extremely kind and helpful with getting tracking information for the shipment of my order. When you call this company or chat with them, there are real people on the other line who really care about helping you. I would definitely work with Plush Beds and specifically Ferdz again!
I worked with Irma who was fantastic…
I worked with Irma who was fantastic and helped me order the new bed for the new home under construction. It means a lot to me to have great customer service personnel and not just a great product.
Minor issue resolution exceeded expectations! Thanks Mike!
Mike in Plush Beds customer service made our experience great! After ordering a new latex mattress topper and set of new sheets, we had a minor issue with one of our new pillow cases. The issue resolution that Mike and the Plush Beds team came through with exceeded our expectations. We will be doing much more business with Plush Beds...great company and team!
Just ordered my Botanical Bliss Organic…
Just ordered my Botanical Bliss Organic latex mattress today. Spoke with Irma and she certainly was a good information source, as well as a great company booster, and very polite. Now waiting for the all important delivery of what I think will be an excellent product.
I ordered a down pillow that is…
I ordered a down pillow that is unusable, the very thin feathers poke out of the pillow on night 3 and feel like needles on the skin, they're all over the pillow surface. I left a 1 star review with multiple pictures and NOBODY cared to contact me, and of course the review was never posted. I will never purchase from them again. The pillow in question costed $130!!!! a complete scam.
Kapok and latex pillow
We ordered the botanical bliss mattress which I give a 4 star review only because we have had it a month and do not know the longevity of the product but at this point in time I am happy. I decided to order a pillow for my son for his birthday because the pillows we got with our mattress are wonderful. I receive the pillow and it is nothing like the ones we got with the mattress. I checked the label and it was not latex but gel and memory foam. They don't even sell it on their website! The price was something I couldn't ignore so I got in touch with customer service. I give them 5 stars for correcting the problem. I was sent the correct pillow and was told to keep the first one. Please check the tags that are attached to ur pillow because I feel someone in their warehouse is doing some slim shady stuff. I am hoping they have an investigation going. If not they need to. Something like that could ruin a companies reputation. Date of experience is around that time.
Satisfied with the services provided
Patient agent helped resolve error
I mistakenly double ordered a mattress because I did not see confirmation of my original order which was being sent to my promotional folder. I was fortunate enough to receive Irma as my agent when I called. She was extremely patient and helped me sort through what I would need/prefer in a bed. She allowed me to take my time and offered suggestions as I went through my orders. I really enjoyed talking to a human being instead of AI, but I suspect Irma is also an exceptional agent. 🙏🏾
Irma in customer service is a star
The customer service rep Irma was incredible. She followed up to help trouble shoot a vacation hold for fedex - long story but it was a complex matter and she stuck with it over the course of several days and helped us resolve the problem with FEDEX. Way above and beyond.
Top notch help. I received the help I needed.
I needed to change an order. Irma was a great help and she changed the order.
I made a mistake on my order
I made a mistake on my order, ordering 2 topper covers instead of one. Using customer chat, Irma was able to quickly cancel the extra one, and processed a refund for me. Great customer service!!
I like it its very nice
Responsive Customer Service
My mattress topper was a bit delayed in transit, and Jen was highly responsive to helping me sort out the tracking number with an updated carrier delivery date. I'm excited to make my sleep more cozy, and appreciate the quick support from PlushBeds and Jen!
I have had nothing but good experiences…
I have had nothing but good experiences with this company. Mike was extremely helpful assisting me with getting replacement mattresses I had previously purchased years ago prior to the fires, which now needed replacing. Really good customer service, and a great product.
Ferdz Garcia helped me with two issues
Ferdz Garcia helped me with two issues; one was a small oversight in filling my bedding bundle order and the other was my own mistake. Both of the problems were fixed quickly, and I appreciated the very professional and efficient customer service that Ferdz provided.
Jen found the answer to my question and…
Jen found the answer to my question and sent it in an email promptly. I’m very pleased.
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