Win more customers with Quo. The next-generation phone system to engage customers, collaborate with your team, and scale your reach with AI — without losing the personal touch. Trusted by 90,000+ companies, Quo brings calls, texts, and customer information into one easy-to-use, AI-powered platform.
Written by the business, not verified by us.Quo (quo.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently mention that the platform is extremely easy to use, offering a clean interface and a smooth user experience for managing business calls efficiently. People also consistently praise the dedicated staff and tech support team for being exceptionally quick, responsive, and genuinely helpful when resolving technical issues. Though some reviewers were not happy with the service, mentioning that customer support was difficult to reach or completely unresponsive during critical moments of need. A few other consumers also felt that persistent technical problems, account bugs, and unexpected registration fees caused a lot of unnecessary frustration and wasted time.
Auto-generated from all reviews of this business. For reference only.amazing customer experience. Plus the product features itself are awesome. I have a new client and what would have been call, leave a message or chat about scheduling a first session prior to Quo turned into me having to do zero outreach, the client calling me, chatting with my agent, getting a scheduling link, and scheduling himself to my calendar. With zero engagement from me.
Hi Emma, thanks so much for sharing how Quo helps your business!
Although we had some trouble porting our number from NumberBarn, the Quo team was quick to respond and resolve! Quo has been great thus far!
Thank you, Tina!
Quo was very helpful in taking care of my problem. They were easy to contact, quickly submitted a support ticket, and resolved the issue promptly. I really appreciate the great customer service!
Thanks for sharing, Sandra!
Great experience with Quo and getting connected up to my booking platform. Seems fast, and the team was responsive!
Thanks, Stefanie!
The platform is easy to use and the support is great!
Thanks for sharing!
We have been using QUO for a few weeks now and are very pleased with the experience so far. Can't wait to see what else Sona can do.
Thanks, Charlie!
Great choice for Non-U.S entrepreneurs establishing business in the U.S
Thank you!
They see emails and wont reply to fix simple problems and they charge every time a fee if for some reason the registration fails. I feel like robbed and disregarded.
Hi Toghrul, We're so sorry to hear about your experience. We never want our customers to feel unsupported. We found your support ticket and have escalated it to a senior member of our team for immediate attention. Someone will reach out to you as soon as possible to help resolve this. Thank you for your patience, and we appreciate the opportunity to make this right.
We're learning every day, and every day we're loving something new about it. Will totally be a five star when any small quirks are worked out. Using the AI to ask how to do things in QUO is awesome and using AI to analyze our calls is a fantastic tool!
Thank you for your feedback, Lindsey!
I run a small web design agency and signed up for Quo to handle business calls and texts. After using the account briefly and contacting a couple of prospective clients — including one two-way text conversation with no complaints from the recipient — my account was flagged for review. I fully cooperated with their request, providing my website, business verification, and personal ID as instructed. Despite this, my account was rejected. In their first communication, Quo stated the rejection was due to "the nature of your business model and the activity observed on your account," and explicitly noted this was "not a reflection of the documentation provided." In a follow-up email, Quo gave a completely different reason, stating they were "unable to verify the documents submitted" — directly contradicting their prior explanation. I was also initially told my phone number was eligible for port-out, only to later be told it was not eligible due to inactivity. This is another clear inconsistency in the information I was given. The lack of clear, accurate, and consistent communication throughout this process was unacceptable. If a business doesn't meet a platform's requirements, that decision should be communicated with one clear, accurate reason — not shifting explanations depending on which support email is sent. Business owners should be aware that Quo's account review process can result in contradictory and unreliable communication if your account is flagged and you could lose your business number as well as customers.
Hi Hannan, we are sorry for your experience. We reviewed your ticket, and the compliance team has stated the reason why they are unable to reinstate your account and did not allow you to port out your number. Please note that, since this is a compliance concern and the account was restricted as it does not comply with the platform requirements, we will not be sharing the details here. If you have any questions, you can respond to the compliance email, and they can further clarify it for you.
Very poor experience with Quo. I purchased a plan with US number and did 3 outgoing calls and 2 SMSs. Next day I receive an email stating that my account has been suspended by automatic review. I submit appeal mentioning that there is no unauthorised activity on my account, and if such reviews happen on regular basis there is no point having paid plan to buy US number for your business. I applied for refund too, but the support team has completely ghosted me ever since. Pathetic service!!
Hi Gurmeet, We're sorry to hear about your experience. Account restrictions are triggered by automated systems designed to help protect our customers and end users. If an account is restricted, the workspace owner has the opportunity to appeal, and each appeal is reviewed by our Compliance team. Please note that if the restriction is upheld because the account was found to be in violation of our Terms of Service or Fair Use Policy, it is not eligible for a refund.
I love the integration, ease of use and client support.
Thanks, Pilar!
Charged me twice what I agreed to and won't reply to messages asking for refund. What a rip off company.
Hi Amy, we are sorry to hear about the billing error. Please reach out to me directly at help+cristina at quo dot com, and I'll be happy to help.
The CS agent responded to my email quickly, and solved my issue in her message. I appreciate Quo's proactive and efficient approach to customer support. It is refreshing to deal with a team that values my time and provides clear, actionable solutions without any unnecessary back-and-forth. Key Reasons for My Rating: * **Rapid Response Time:** My inquiry was addressed within minutes, preventing any further frustration. * **Effective Resolution:** The support agent provided the exact solution I needed in a single email, showing high competency. * **Professionalism:** The communication was friendly, concise, and incredibly helpful, making the entire process stress-free. * **Customer-Centric Focus:** Quo clearly prioritizes user satisfaction, which builds a strong sense of trust in their service.
Thank you for sharing your experience, Jane!
Good experience. Getting approved for A2P was quick. I have the cheapest plan which only includes email support, but they get right back to you. So it’s still very helpful. I like the interface and user experience. They seem to care about customer service and how things are going.
Thank you for sharing, Alex!
Flawless. Amazing app. Thank you for all your efforts. Exactly what you want in an app: to not have to think about the app at all. It just does what’s supposed to and that’s it.
We are glad to hear you're enjoying Quo!
I own a chain of 24 hour, unattended laundromats and receive calls and enquiries at any time of the day or night. Quo has been a great asset to my business as I am able to use many automated responses to answer these calls. I keep a list of pre-written snippets so I can quickly respond to most other questions. I have only used the customer service of Quo a few times but each time my questions were answered quickly and if I had an issue there was continued follow-up and responses until it was completely corrected. My use will definitely expand as I look at the other services they continue to introduce. So here is the details of the last issue we worked through. I noticed the bubbles on my main app screen showing Open messages wasn't clearing. I sent in a comment to customer service. I received an email back about the issue and that they were working on it, I also got an email that it should be OK, I found that I needed a new message to come in to clear the bubble, no big deal but they did respond when I told them. Next I saw a bubble go to a negative number, they responded quickly to acknowledge the issue and also when it was fixed. We all know there will be some bugs as programming is changed but this was some great response for something that for me was just an inconvenience.
Thanks for sharing, Ken! We are so happy to hear that Quo is helping you manage your business, and that customer support has been there when you need them.
The support team is responsive and very helpful.
Thank you, Allen!
I'm a broker in CA & TX and needed a system all in one and found Quo. I started with one line and now I have 4 lines. I have my numbers connected to Salesforce that I could send sms directly in Salesforce and I have setup automation and drip campaigns. The system has been great and Sona I have uploaded knowledge of the office and our offering and if I call someone and they call me back and I'm on another call Sona handles everything. I would highly recommend Quo.
We love hearing how our customers use Quo in their businesses. Thank you for sharing!
Love the fast and reliable service with Quo team!
Thanks, Elsie!
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