Win more customers with Quo. The next-generation phone system to engage customers, collaborate with your team, and scale your reach with AI — without losing the personal touch. Trusted by 90,000+ companies, Quo brings calls, texts, and customer information into one easy-to-use, AI-powered platform.
Written by the business, not verified by us.Quo (quo.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently mention that the platform is extremely easy to use, offering a clean interface and a smooth user experience for managing business calls efficiently. People also consistently praise the dedicated staff and tech support team for being exceptionally quick, responsive, and genuinely helpful when resolving technical issues. Though some reviewers were not happy with the service, mentioning that customer support was difficult to reach or completely unresponsive during critical moments of need. A few other consumers also felt that persistent technical problems, account bugs, and unexpected registration fees caused a lot of unnecessary frustration and wasted time.
Auto-generated from all reviews of this business. For reference only.Quo representatives are responsive, but only through email. Being able to talk to a representative when your phone system is compromised would be fantastic.
Hi Brad, thank you for the feedback. We do have inbound phone support available on the Scale plan, so reps can help you on the phone.
This has been a great experience. I was so overwhelmed by all this set up and I had great guidance with quick responses. Resolving all my issues and questions with patience and kind professionalism. I really do appreciate your help. I’m sure I’ll have more hicups along the way but I feel confident and comfortable that it will get resolved in a timely manner. I am a very happy customer. I will definitely recommend Quo to family and friends.
Hi Monya, thanks for the wonderful feedback. We are here to help every step of the way.
Thank you, Sahil!
Phone systems are essential for small business and QUO sees how important that is! They know if we miss a call we are losing money so as we ported over they put an entire team to help it go smoothly and ensure we were operating during the transition.
Hi there, thanks for sharing this, really glad to know that your port over was smooth. We're here if anything else comes up.
They were on top of the issue and overcommunicated (Which is a good thing) on the issue and on the fix. Hard to find organizations that truly care about their customers and their needs.
Hi Erik, thank you for the wonderful feedback. We're here if anything else comes up.
The customer service is superb. I've got the answer that I'm looking for.
Thank you, Ronaisa!
I’ve done my research and I really would like to go with Quo. I’ll be growing and scaling my company which quo will see ten of thousands of dollars in additional revenue over the next 5 years if not hundreds of thousands over the next 10 to 30 years. I had one simple question. I would like to get on the phone with someone to discuss. Unless you pay them, you’re not allowed to talk to anybody and you have to pay them the upgraded version what a hunk of SH*T!
Hi Kory, Thank you for taking the time to leave your feedback. I'm sorry to hear your experience left you feeling unsupported. We understand that choosing a phone platform is an important decision, especially when you're thinking about the long-term growth of your business. Quo offers different support channels depending on the plan selected, including email, live chat, and inbound phone support. I've sent you a request for more information and would be happy to arrange another phone call with our team if you still have questions.
Quo has been a game changer for my small business. I used to give out my cell number to clients, but it became difficult to manage messages and ensure nothing was missed, especially when I was out of the office or over the weekends.
Hi Jackie, we are glad Quo helped you. Thanks for the amazing feedback!
Quo has mis-leading offers for 7-day free trial for their services. I had signed up for an account under the 7-day free trial and during setup of my account I found that they were also mis-leading on the pricing for service. It is advertised as a monthly fee per line that multiple members can access and manage calls/messaging together. When setting up a second user it doubled the future monthly rate, then when I selected Cancel Subscription, I was immediately charged the full month service charge. No acknowledgement or statement saying that this would affect the free trial. At this point, I had signed up for a free trial to understand the system, and within a couple hours found out it was not going to work, which was well within the 7-day free trial period. Initially, I received a response from Quo that they had their accounting team looking into the issue, then one more communication stating that when I added a user that gave them reason to end the 7-day trial and fully commit the account. Since that communication, I have reached out multiple times, and zero response back. False advertising and Poor Customer Service.
Hi Brian, We're sorry to hear the pricing page wasn't clear, and we appreciate you taking the time to share that feedback with us. If you're open to it, please respond to our request for additional information and we'll do our best to get everything sorted out for you. And if you've decided that cancellation and a refund are the right path forward, we're happy to help with that as well.
Overall great, plethora of area code numbers, custom caller id, internal easy to view notes, ai voicemail, text that can send and receive images, scripts for those texts that you send often. Only thing I would say is it's a pain getting the A2P 10DLC going but that isn't QUO's fault and they do a really good job of assisting you if you have issues with getting approved. Super satisfied with the service and hoping it performs just as well if my organization grows.
Thanks for sharing your feedback, Quinton!
Great app with clear call quality and an easy setup process. I strongly recommend to anyone
Thank you for sharing!
I had used Google Voice for awhile, but then Google Voice suddenly suspended my account. Thankfully, they reinstated it, but I learned that Google Voice can be capricious. I shifted over to Quo as quickly as I could, and I'm glad I did. Better product than Google Voice. Well worth the cost.
We are so happy to hear that you're enjoying Quo, Jacob!
Quo is a great service. It’s easy to use and worked very well..
Thanks, Dan!
We have recently started using Quo for our business account setup. The platform is easy to navigate so far, and the onboarding process has been straightforward. We look forward to exploring it further for our company needs.
Thanks for sharing, Nour! Please don't hesitate to reach out if you need help with anything :)
Very nice service. Love the simplicity and quick support replies.
Thanks, Serj!
Bait and switch. Advertises that you can get a phone number that sends MMS. I want this for person use since I'm usually at the computer, I have bad cell coverage, and I'm bad about keeping the phone charged and somewhere I can find it. Advertises a free trial. Did that. Tried to send a test message to myself. Was told that I have to upgrade to a paid account to send test messages. Ok, no problem, gave them $20 for a month. Tried again to send a test message to myself. Was told I had to register the number to send messages. Ok, no problem. Tried to do that. Was told that only business were allowed to do that. Nothing in all of the ad copy on the site warns that paying money doesn't or might not get the promised features except maybe somewhere buried in legalize. Scam or extremely dishonest.
Hi Scott, Quo is designed for business use, which is why A2P registration is required before sending outbound messages to U.S. numbers. We're sorry if that wasn't clear during the signup process or if it caused any confusion. If you were charged in error or would like to discuss refund options, please respond to our request for additional information, and we'll be happy to take care of it for you.
Quo has made it easy and affordable to set up a business phone for my new bookkeeping business -- and I get the added convenience of having this new business line on my cellphone. I don't have to worry about a separate physical business phone. It's a total game-changer. And it's simple to use. I really couldn't be happier.
Thank you for sharing, Deanna! We are so pleased to hear you're enjoying Quo.
Sam (agent assigned) was incredibly helpful throughout the entire process. He responded quickly to all of my questions, provided clear explanations, and made sure I had all the information I needed. His prompt support and excellent communication made everything easy. Thank you, Sam!
Thanks, Noah!
They were so helpful and responded to my inquiries quickly! So far have loved it for my business!
Thank you for sharing, Kelsie!
I'm currently working on setting up a phone system for our own start up company. Quo support has been amazingly helpful in answering my questions and getting the ball rolling. So far our phone system with Quo has been a breeze! Thanks Quo! Sarah Sinclair Site Coordinator for Pluck'd Fresh
Thank you, Sarah!
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