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Electronics & Technology

RC Willey

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201 reviews

4.3201 reviews
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About RC Willey

Data updated
Website
rcwilley.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
97% (28/29)
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(888) 584-5156[email protected]rcwilley.com

About this business

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7.For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you.At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days.Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others.In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer.When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation.Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free!How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers.Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way".Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise.RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you.Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

Written by the business, not verified by us.

Is RC Willey legit?

RC Willey (rcwilley.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff members who take extra time to understand their needs, answer detailed questions, and guide them smoothly through purchases. Many people also point out that the online ordering process is remarkably simple, and store pickups or home deliveries are handled efficiently by polite, courteous teams. Some reviewers were not happy with the delivery service and certain product conditions. A few consumers experienced frustrating communication gaps with delivery drivers, missing assembly parts upon arrival, or items arriving with unexpected damage that required considerable extra attention.

Auto-generated from all reviews of this business. For reference only.

What people say

Paul PrattUnited States · Experienced 2026-07-17 ·

It is time to treat the customer right!

I believe it is wrong not to offer direct billing and payment for your purchases for 12 months same as cash. There is not a place today that you can't set up auto pay and it is taken right out of your account. It is obvious they are hoping you miss your payment by a few days so they can go back and charge you the entire interest that has been accueing on the account. I am very surprised others don't think the same way. You can pay your credit cards, car payments all by auto pay.

Reply from RC Willey2026-07-17

Hi Paul! I apologize for the inconvenience and frustration you have experienced. While we do not accept autopay, we do accept bill pay, which can be set up directly with your bank. You can also make payments online, in person at one of our stores, or over the phone by calling our billing department. Please call our billing department at 801-461-3940 if you need any assistance with your account.

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Bill KeyesUnited States · Verified · Experienced 2026-07-11 ·

terrible manufacturing of product

Picked up my bookcase on 7/15/26. It was packaged well, could not fully inspect. When I removed the packaging, there were multiple places where there were flaws in the wood that the manufacturer tried to putty over and cover with stain and did a terrible job. They are front and center and stand out from over 20' away. Not sure if the store inspects it before wrapping up for delivering/loading. In response to RC Willey's reply. I fully understand that the item is to look "aged". That is what I wanted. That is not how this itemed looked. It looked damaged, poorly repaired, and the repair showed through the finish. Not acceptable. I sent pictures, obviously the person replying did not look at them. Now on top of that, RC Willey has yet to credit my card, and the rep I was dealing with has not answered my emails. Called the store today (8/1), got an excuse there was an issue and that they need to contact "corporate", could take an additional 7 days. So at first my issue was mainly with the manufacturer, now it is both them and the store.

Reply from RC Willey2026-07-17

We apologize for any inconvenience caused by shopping online with us! We do show that the piece you purchased is intended to look aged. Our return and exchange policy is 30-days from the date you received the product. Please pair with our Online Customer Service department for any assistance or questions you might have at 888-584-5156

J
Jay HansenUnited States · Verified · Experienced 2026-07-15 ·

Given that the merchandise has not been…

Given that the merchandise has not been delivered yet, rating it might be problematic. I have a hard time with the timing of this request. The delivery is set up on quite a reasonable basis, so why do you ask for a revue that could not possibly be valid or meaningful?

Reply from RC Willey2026-07-18

Jay, I apologize that you have not received your product yet. Looking at your account, we see that your delivery is scheduled for 07/21. If you need any assistance with your order, please contact our Online Helpdesk office at (888)-584-5156 Option 1.

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customerBillUnited States · Verified · Experienced 2026-07-11 ·

Got what we wanted online at a price…

Got what we wanted online at a price that we where looking for then we talked customer service and they explained our finance term with us and the lady was fantastic RC Wiley you got a great team.

Reply from RC Willey2026-07-13

Hi Bill! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

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customer Stephen NavarraUnited States · Experienced 2026-07-09 ·

Rc Willie Sales person ZACHARY KONDRK is why I…

SALES ORDER 144500140 Summerlin Store 07/11/26 3850 S Town Center Drive Las Vegas NVSales person ZACHARY KONDRK is why I return to this location ,Summerlin ,he is a great sales person, listines to what we want and guides us at our price point ,we just ordered an appliance suite ,then I realized we needed the pedestals for the laundry, I call Zach he pulled my info 5 minutes later we completed the order ,we have purchase a few items as I am a property owner and used to shop arround no more need RC Willie company policy on drlivery,set up and returns if needed is far superior to the box stores ,

Reply from RC Willey2026-07-13

Hi Stephen! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

M
Michael SUnited States · Verified · Experienced 2026-07-10 ·

I received an email confirmation that I…

I received an email confirmation that I could pick up my order and so I picked up a trailer and called the Will call number provided. They told me my order was not ready and that they couldn’t get it to me until a week later. It was frustrating because I had already paid for the trailer. Luckily, I was able to pick up the couches at another facility, but I still had to drive an extra hour to get them. When I picked them up, the workers were great and very helpful. I was just disappointed in the incorrect communication I received.

Reply from RC Willey2026-07-13

Hi Michael! I apologize for the inconvenience and frustration you have experienced. Our records show that you placed your online order on 07/10. Since you wanted to pick up at a store location, the transfer from our warehouse would not have been completed until the beginning of the week. I apologize for the confusion this caused. Please call our online help desk at 888-584-5156, option 1 if you need any assistance.

N
NadineUnited States · Verified · Experienced 2026-07-09 ·

Online ordering & pickup…

Easy ordering o line & pickup was easy!! In less than a few hours I had my new purchase at home without having to go in store as I recently had surgery. GREAT EXPERIENCE!!

Reply from RC Willey2026-07-10

We are so happy to hear that your online ordering and pickup experience was easy and convenient, especially given your recent surgery. Thank you for sharing your positive feedback!

D
DebbieOUnited States · Verified · Experienced 2026-06-30 ·

Outdoor coffee table

I had bought a patio coffee table-it did not do well with the first rain storm. Come to find out it wasn't an outdoor patio table even though it was on their website under the outdoor furniture. They listen do me, exchanged it for a different table. I was also notified they had corrected the listing in the website. Very nice people at customer service that help correct the problem.

Reply from RC Willey2026-07-10

Hi Debbie! Thank you for your review! We appreciate your feedback and we are happy to hear that our customer service was able to help you resolve this issue. We look forward to seeing you again soon!

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customerUnited States · Verified · Experienced 2026-07-03 ·

Not great service at curbside

I was happy that I could do curbside as I had my dog in the car. The delivery person had me sign the paper, put the box in the back of my car and went back into the store. I was curious of why he didn't shut my hatchback, when I looked the box would not fit. Took me about 10 minutes to move around my seats and cover and adjust the box to fit and be able to shut the hatch. Would have been nice if he would have told me. Hey this is going to be tight, we might need to adjust. Felt kind of abandoned as he ran away.

Reply from RC Willey2026-07-09

I apologize you did not have a great experience with your recent order. We appreciate your feedback and we will forward this over to the appropriate management for internal review. If you need any further assistance, please reach out to our Layton Customer Service department at (801) 774-2800, open Monday through Saturday, 10 AM to 8 PM.

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