RDX Sports

Customer service and product review

I recently had the pleasure of interacting with the customer device team at RDX, and I must say, my experience has been nothing short of outstanding. From the moment I reached out for assistance, I was met with professionalism, attentiveness, and a genuine commitment to customer satisfaction. The team’s knowledge of their products is truly impressive. They took the time to understand my specific needs. As for the products themselves, RDX has clearly set a benchmark in quality and innovation. The gloves, I purchased have exceeded my expectations in terms of performance and reliability. The user-friendly interfaces and robust functionalities demonstrate RDX's commitment to creating devices that enhance user experience. Whether it’s their cutting-edge technology or the durability of their products, RDX has ensured that each item stands out in the crowded market. Moreover, the support I received post-purchase was commendable. The customer service team was always available to address my queries and provide assistance whenever needed, making me feel valued as a customer. In conclusion, I wholeheartedly recommend the customer device team and products at RDX to anyone seeking high-quality, reliable products coupled with exceptional customer service. It’s evident they prioritize their customers!

Moldovan TudorRomania · 1 review · Experienced 2026-03-19 · Posted 2026-03-19

Amazing grip

Absolute thieving company I had ordered…

Absolute thieving company I had ordered a stand up punch bag for my nephew who had broken his hand therefore had to return. I was made to feel like a criminal to return my item I had to send over 30 email to complete a return and try to get a refund which I still have not recieved this is the worst company ever do not purchase from here unless you want to be robbed of your money they will charge you for returns an charge you for shipping an give you back half of what you paid an take your money they are thieves the service is awful worst customer service ever

Poor customer service from RDX

Poor customer service from RDX and their delievery partner Dispite contacting EVRI the courier you used and leaving a note on my door .see pictures They delievered the parcel damaged to my neighbours house see picture. My neighbour tried to explain it to the driver but he did not understand ny neighbour. I have severe allergy that is the reason i never have parcels delieved unless i am at home. When i contacted RDX customer service they were very unhelpful ,cut me off and two people gave me incorrect information . The consequence of this poor service i had to contact my brother who drove from Bedfordshire 66miles round trip, to pick up the box from my neighbour take it to their home desanitise the product see picture of the box but before you say it may of been my brother ,i have video door bell that shows the damage from the evri driver delievering the box. All i asked for in my first call to your customer service was for the parcel to be picked up from my neighbour and a replacement sent to be delievered to my home but i was told by your team this is not possible . I cannot remember the first person but i am sure you can listen to the recording the second agent was call Jonathan. The product it self is good but this experience means i will never order another product unless i can pick the delievery date.we are normalising bad customer service which is why you have no reason to change . That is very sad

Great quality

I’ve bought small items from RDX Sports before like gloves which are great, but this was my first time buying equipment. I purchased the RDX Kt Ronin 4ft Kids Free Standing Punch Bag and I’m really happy with it. The quality is excellent and it feels sturdy and well made. I’ll definitely be getting more equipment from RDX Sports in the future. Just wish they had better stock on gloves, the XS are needed. Quick delivery too

Items got delivered to the wrong…

Items got delivered to the wrong address and the courier signed in our name, couldn’t find the parcel so emailed RDX all new items were sent out next day and delivered with no hassle this time, highly recommend 👍

Excellent customer service I ordered…

Excellent customer service I ordered wrong size and returns dept were Excellent in dealing with return and had correct size out to me in 24 hours even sent a returns label so no charge to return 10/10

Great customer service

Had an issue with a product, contacted RDX Sports and I had a replacement with a week. Excellent customer service. Was great to deal with a company who care about customer experience.

Missinformation

Missinformation, that is not science based. DO NOT LISTEN TO THEIR ARTICLES. I really don't hope anyone is believing this, because it is destroying our hobby, and it is getting flooded with misinformation from AI's like, Avery Murray, who havent seen the shadow of a fitness center nor read any scientific articles. Have a great day :)

ConnorUnited Kingdom · 4 reviews · Experienced 2026-01-28 · Posted 2026-01-28

Fantastic online service…ordered a pair…

Fantastic online service…ordered a pair of shorts the wrong size at my fault, the return process was very easy and they sent me a new pair of correct size very quickly, well impressed

Jyrki PaavolaFinland · 1 review · Experienced 2026-01-26 · Posted 2026-01-28

Excellent customer service

Excellent customer service and quick responses and deliveries. I ordered a full set for Grav Maga but two items needed replacement. Customer service was first class from the first email all the way to delivery and beyond. Highly recommended!

I ordered the wrong size

I ordered the wrong size, but couldn't find any of my order details. RDX were really helpful all the way through and swapped them over. They not fir perfectly and the quality & functionality is really good.

Abu Nadeem AnsaryUnited Kingdom · 12 reviews · Experienced 2026-01-15 · Posted 2026-01-20

I was at first extremely disappointed but very happy now

I was at first extremely disappointed when the first gloves I bought were a bit too thin and left marks throughout my hand after one use but RDX customer service was fantastic when they were aware they replaced it with another as it was a faulty pair of gloves. Sophia customer service was fantastic. Would highly recommend

First class customer service

I had an issue with a pair of mma gloves that had purchased through Amazon one of the thumb loops had started to come apart. I initially thought it would be hard work to get it sorted as they didn't come directly from rdx but was pleasantly surprised how easy it was,I made contact with rdx directly sent a couple of pictures and a new pair arrived within a couple of days no quibble. You don't get customer service like that very often they were superb

Okasha Khaliq IqbalUnited Kingdom · 2 reviews · Experienced 2026-01-12 · Posted 2026-01-13

BESSTTTTT

BESSTTTTT, it was quick, and easy, Perhaps one of the best customer service ever. The bolts for the minting bracket broke during the installation and they provided me with the replacement bolts for free and quick❤️‍🩹 DAVID WHITE IS A WWWWWWW

Holly CrawfordUnited Kingdom · 3 reviews · Experienced 2026-01-06 · Posted 2026-01-08

Exceptional customer service *****

Exceptional customer service ***** I bought my partner a weight training belt for Christmas but when it arrived it was smaller than expected. I contact RDX who immediately responded and offered me and exchange even though the item was not showing available online. This was posted and received the next working day. Only thing I would say is size up as the measurements online are slightly different to the item received.

GREAT CUSTOMER SERVICE

I ordered a pair of MMA shorts that didn't fit so well, but I exchanged for a pair that were better fit. That aside, the customer service on their end is really good. The replacement was prompt and the reps were accommodating. The only thing I have done is opted for the paid delivery. The free option is through yodel. They delivered to the house 2 doors down instead of my home address, when someone was in. I wont fault RDX on that issue because like I say they have good customer service and the shorts I ordered are comfortable. I would order through them again, I'd just pay for a better courier instead.

Smelly WitchUnited Kingdom · 3 reviews · Experienced 2025-12-21 · Posted 2026-01-02

Fabulous company and staff

Fabulous company and staff. I put through an incorrect order which was immediately rectified and they even sent a complimentary gift over the new year and a really nice follow up email. My products came in such fast time they arrived before Christmas gifts I was still patiently waiting for! Would highly recommend

Ordered a size for knee pads to small.

Ordered a size for knee pads to small.. prompt return and refund..no problem would definitely deal with RDX Sports again

After being let down by another company…

After being let down by another company I bought a free standing punch bag for my Grandson I was given the run around by the delivery service and subsequently contacted RDX Ltd as my Grandson really wanted this for Christmas this company pulled out all the stops and it was delivered without delay, I will be forever grateful to them their customer service is superb, second to none thank you so much.