Recoverychip manufactures and sells the highest quality AA and NA Medallions and Keychains and other Sobriety related gift items.
Written by the business, not verified by us.
Is Recoverychip legit?
Recoverychip (recoverychip.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall satisfaction and willingness to purchase again. Customers frequently praise the impressive product quality, beautiful and colorful designs, and remarkably fast delivery times that exceed expectations. People deeply appreciate the wide variety of unique items available on the platform, along with the exceptionally helpful customer support when questions or small mistakes arise.
However, some customers also noted frustrating issues with missing shipments, incorrect items, or delayed deliveries that completely failed to arrive on time for special occasions. A few reviewers mentioned experiencing significant difficulties when trying to track down missing packages or communicate with support regarding unfulfilled orders and refunds.
Auto-generated from all reviews of this business. For reference only.
From the ordering experience to delivery, evrrything was great. The selection of items are vast, and they have an array of items for all types of people. Honestly, I was purchasing this for a friend to celebrate his sobriety and felt a bit overwhelmed by the amount of options to choose from... this is nothing bad, just I didn't know really what to get as I never did this before for anyone, but I settled on the pure silver Recovery Chip.
When you get to the ordering screen for the item, you have a section where you can put in notes, so I put in the reason and quick story behind the reason I purchased this gift for my friend. I think this is great, since I was able to put in the year(s) of sobriety for my friend and that it was a gift.
During the checkout screen, it allows you to provide a seperate address, so I can directly ship it to my friend while putting in my information for the billing.
The chip came in quicker than expected. I was surprised by the shipping speed, but was given a tracking number so I was able to give my friend a heads up and keep an eye out for the "gift" (I didn't tell him what I was getting him), and sure enough, it came right on-time and exactly when it said it would.
My friend called me and thanked me for the gift, but said, "Hey, I been sober for two years, not one." OH MAN, I read my text wrong, lol. I went back to the text of him telling me his sobtiety anniversary, and sure enough, it was two years. I read it wrong and purchased the one year. I played it off by saying, "Yeah, I missed your first one, so this is for that. I'll get you that two year chip soon," lol.
Suffice to say, I will be buying the two year chip real soon for my friend's two years of sobriety. I'm proud of him.
By the way, the company kept in contact throughout the entire process to ensure that I had any questions answered and no issues. Great service.
So, in short (and TLDR version):
Everything was great. There are a vast collection of chips to choose from. The chip is great quality and my friend loved it (it was purchased as a gift for him). Shipping was quick and tracking number was provided. The business keep in contact with you throughout the entire process. My friend loved the gift (I purchased the pure silver chip). I misread my friend's text, it was two years of sobriety, not one. I told him that was for the first year I missed (to play it off). Now, I will be ordering him a year two chip from Recoverychip. Definitely recommend.
Reply from Recoverychip2026-05-21
Thank you so much for this incredibly thoughtful review, Ronnie! What a wonderful gift to give your friend — celebrating 2 years of sobriety is a huge accomplishment, and we're honored you chose us for both the 1-year and (soon!) 2-year chips. The pure silver chips are truly something special. We'll be ready when you place that next order, and please pass along our congratulations to your friend on his milestone. Thank you for the kind words about our service and the detailed feedback — it means the world.
— The RecoveryChip Team
I never received my chip. The shop app just says " in transit". It was shipped three weeks ago, no tracking info at all. 9 years clean and I do online meetings, I definitely won't be buying anything else from this place.
Reply from Recoverychip2026-05-21
Thank you for taking the time to leave feedback, and congratulations on 9 years clean — that's a milestone worth honoring.
I'm sorry your chip didn't arrive. To keep medallions affordable, small single-chip orders ship via USPS First-Class letter mail, which doesn't include tracking. Because of that, we rely on customers to let us know if a chip doesn't show up so we can send a replacement right away — and we're always happy to do so at no charge.
Our team emailed you a couple of times to check whether the chip had arrived, but we didn't hear back. Your order has been refunded.
I have used recovery chips for a few years and each year they have improved service and product. I appreciate the speed in which I receive my very important orders.
Reply from Recoverychip2026-05-21
Thank you so much, Stephen! It means a lot to hear that you've noticed our improvements over the years — we work hard to make every order ship quickly because we know how meaningful these milestones are. We truly appreciate your continued trust and support.
— The RecoveryChip Team
Ordered from this website a few times, and I've never had an issue, until recently.
I placed an order on April 18. On April 19, a shipping label was created, but my order was never given to USPS for shipment. I reached out twice to ask for an update - no response. It has been almost 3 weeks since my order and I still haven't received it. Thankfully, I paid with Paypal so I was able to submit a dispute and get a refund.
Reply from Recoverychip2026-05-21
Thank you for being a returning customer, and I'm truly sorry this order didn't reach you. I understand how frustrating it is to wait for something that never shows up.
For full transparency: your package was picked up by USPS on April 19 via Ground Advantage, but it never received a tracking scan after that initial handoff — which usually means it was lost somewhere in the USPS network before it could be processed. Unfortunately, once a parcel goes unscanned, we have no way to locate it on our end.
We received your PayPal dispute before we had the chance to coordinate a replacement, and the refund was issued to you in full right away. That refund stands regardless of the outcome.
Ordered March 24th and have not received. Shipping tracker says “waiting for details”
Reply from Recoverychip2026-04-14
Hi, thank you for reaching out and we apologize for the delay. Your order shipped on 3/25 but since it has not arrived we have sent a replacement with USPS tracking number 9400150105496092660331. You should see tracking updates shortly. If you need any further assistance please contact us directly at [email protected] and we will make it right.
The product came just as described and as what was shown in the description. I was a little nervous at first but the order came quickly, and was really great quality. We ended up purchasing some more for friends :) love the unique options that you don’t usually see. Thank you for
Love this website!! Great quality stuff with amazing shipping!!
Reply from Recoverychip2026-04-14
Thank you Elizabeth for the amazing review! We are so happy to hear you love the website and the quality of our products. We take pride in fast shipping and great quality. Thank you for your support!
Thank you John for the wonderful review! We truly appreciate your support and are glad you had a great experience. We look forward to serving you again!
Great prices and I was able to order what I needed. Good customer service.
Reply from Recoverychip2026-04-14
Thank you Pauline for the great review! We are happy you found our prices competitive and were able to get exactly what you needed. We appreciate the kind words about our customer service. Thank you for your order!
I ordered a chip and they sent the wrong date. What I ordered was a two year and they sent me months chip.
Reply from Recoverychip2026-04-01
Hi Steve,
I’m sorry for the confusion here.
After reviewing your order, the item selected at checkout was an 18-month medallion, which is what was shipped. I do see that “Year Confirmed: 2 years” was also selected, and I understand how that could create the expectation of a 2-year chip.
We always ship the exact product selected, but I completely understand how this could be frustrating.
I’m more than happy to make this right—if you’d prefer a 2-year medallion, we can arrange an exchange, or you’re welcome to return the item for a full refund.
Please reach out to us directly and we’ll take care of it right away.
– John
RecoveryChip
Easy to locate, fast shipping courteous customer service attendant
Reply from Recoverychip2026-04-14
Thank you Ramon for the kind words! We are glad you found our site easy to navigate and that your order arrived quickly. We appreciate the feedback on our customer service team as well. Thank you for choosing us!
Got this chip for my incredible daughter. She has done an amazing job in her life and l am so very proud of her. 8 years for her next month. She loves skulls of every kind, so thought she would love the one l got for her.
They shipped it very quickly and l love the chip. I know she will go crazy when she gets it!
Very Beautiful Recovery Chips. Colorful and realistic in design. I am so glad I ordered. The shipping was fast and packaged with care. I will definitely order again.
I’ve always enjoyed how quickly I get my chips after I purchase them. And when I did have a problem, it was taken care of immediately at no additional cost.
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