Reserve2 Hotelguides

Prompt

Prompt, easy to follow and felt like she knew how important this room for us.

Did a great job at helping me find and…

Did a great job at helping me find and book a room when there was limited rooms available.

Richard

Richard, I just wanted to let you know that you did a great job helping me with my hotel reservation. Your professionalism, patience, and willingness to assist made the entire process smooth and stress-free. I truly appreciate your excellent customer service. Thank you again for all of your help!

Very courteous and very helpful

Kerri-Lee - liar employee, scammed me on patient rate

Screwed me on the patient rate and lied to me.

Very knowledgeable and communicated…

Very knowledgeable and communicated confidently. Very polite and provided suggestions regarding my reservation.

Check prices

Called the number thinking I was calling the office of the hotel just to see if there was any room available. Didn't want to reserve but the lady insisted. I was only a couple minutes away. I couldn't understand half of what she said because of her accent. Told her multiple times I was just going to walk in and get a room. Thinking I would save money like she led me to believe I reluctantly gave her a card. Of course after the 5th time of it not working I tried to end our conversation and she insisted I would save money sent a secure link to pay i declined not easy driving plus im was only 2 minutes away but to please her I tried one last time enter my card info and it worked. I remember seeing $ 108 on the website I went to to get the hotel phone number that called whoever was booking. We'll the room was $160 now. I asked why and she just insisted was the best rate possible. So I went along. One minute later I was walking in the hotel to find out they charge $100 for the room. My reservation wasn't even finished going through, they didn't have me in the system when I got there. I called to cancel and of course it is non refundable. So I paid 50$ over and had to deal with a lady i couldn't understand that would not take no. Then couldn't cancel. They are 100% ripping people off. I recommend never using them. I am going to write the worst reviews as many and often as I can and will do my absolute best to make people aware

Tried to cancel a room 2 weeks prior to…

Tried to cancel a room 2 weeks prior to visit. It was only a one night stay. Little did I know they charge one night stay for cancellation. Go with a reputable company like like Hotels.com or Expedia.

Shandel was extremely helpful.

Shandel was extremely helpful, very patient and kind, and impeccably professional.

I wasn’t told about the additional fee…

I wasn’t told about the additional fee to check in early until I called right back to confirm time and additional $60, I’m a disabled veteran on limited income and trying to stay at same hotel close to while I’m looking for housing . I’m very upset about lack of communication and would like a supervisor to call which I didn’t receive as well . I wanted to see about about complaint but I liked staying here for convenience and location until I find permanent residence. Can a supervisor call me. I would like to add the staff upon arriving was great in accommodation 202-702-0919

I wasn't pleased with anyone I talked…

I wasn't pleased with anyone I talked to as I had to call several people and send a message. All this for a damn refund I paid for. I feel like I had to beg for something I paid for. Providing my friend is healthy enough to travel we are planning a trip next week and definitely won't be staying in your hotel! Awful service for a refund.

The operator was very accommodating!

The operator was very accommodating!! Great customer service!

Quick and precise

Informative

Informative, easy to understand, polite, wish everyone was this great!

Knowledgeable Rep

The rep was very patient and took the time to ensure she was giving us accurate information.

James gave me great service

James gave me great service, and handled everything very well.

Very nice person

I was listened to and patience was…

I was listened to and patience was given. I felt like the reservation went smoothly

Above and Beyond!!

She was very thorough very patient while I got some information for her she could have easily hung up and told me to call back but she waited and I would say she deserves a raise she went above and beyond her call of duty thank you Reena!!! They're definitely definitely needs to be more people like her!!

Screwing your customers with the hotel 15…

I booked a room with the hotel 15 minutes later I found the exact same room for 85.00 less on Expedia I called the hotel back and they said there was nothing they could do about the rate. We normally twice a year stop on our way to North Carolina and spend a couple thousand dollars gambling and enjoying the casino. With service like this you can bet we won’t be stopping again.