Reverb is where musicians go to buy and sell new, used, vintage and handmade music gear. When Reverb launched in 2013, it was founded on the principle that buying and selling musical instruments should be easy and affordable. Since then we’ve become a thriving community that connects millions of people around the world to the gear and the inspiration needed to make music.From beginner musicians to collectors, mom-and-pop shops to large retailers, and popular manufacturers to boutique builders and luthiers, millions of buyers and sellers use the site and app. You might even run into some of your favorite rock stars on Reverb!
Reverb (reverb.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, Price, User experience. Last updated 2026-08-12.
Reviewers had a great experience with this company. People frequently mention that the website is wonderfully designed, making it effortless to browse and locate unique musical instruments and equipment from trusted sellers. Buyers frequently mention finding fantastic bargains, accurate item descriptions, and remarkably smooth transactions that make purchasing musical gear both enjoyable and completely reliable. However, some customers also noted that platform service fees can feel quite steep and burdensome for regular sellers. A few other people also felt frustrated when occasional shipping complications arose or when resolving delivery damage proved particularly challenging with support.
Auto-generated from all reviews of this business. For reference only.Reverb is a community of musicians and collectors. Very specific for speciality items. Dealing with a company and community that have a deep passion and understanding. Reverb puts you in touch with your desired audience - and that is the goal.
I’ve purchased and sold a number of guitars on Reverb. I’ve never had anything but good results. Thanks!
This strap is perfect for my new Taylor. The price was fair, the transaction was smooth and the shipping was quick. I always shop reverb first!
This Fuzzhuggers Doom Bloom Effects Pedal is Amazing. Sounds so Awesome and was in Great Shape when I recieved it. I'm Absolutely Satisfied !!! Thank 😆 yo So Much For A Great Product.
DO NOT under any cirumstances do business with this company. I recently used their service to sell a guitar. The shipping total was estimated at $57.57, which the buyer paid. When I told him I was charged $81.33 for shipping, he was incensed. I asked Reverb whey they were double-billing the seller AND buyer for shipping. I asked them to simply confirm the TOTAL SHIPPING CHARGES - what UPS charged to send the guitar from SC to AZ - and they repeatedly refused, making some dubious claim that what I was paying for was just the UPS shipping label. $81.33 for a LABEL?! I've used UPS for decades and created shipping labels through various merchant accounts and was never charged a penny. I have this entire conversaton memorialized in writing. The complaint was "escalated" to someone else who basically said the same thing, except he actually admitted IN WRITING that both the buyer and seller were charged for shipping. Since this debacle, I've discovered others who were royally screwed in the exact same manner. Both the buyer and I will delete our Reverb accounts and will move on to competent, reputable secondary market merchants.
Hi Jefferson, thank you for the detailed explanation. We're sorry for the confusion around the shipping charges. We'll have our team look into the request further.
HORRIBLE PLATFORM WITH ZERO PROFESSIONALISM OR CARE. CONSTANT PURCHASES FROM FAKE ACCOUNTS FOR A TOTAL OF "12" FRAUDULENT TRANSACTIONS & PERSONAL HEADACHES IN ONLY THREE DAYS! CONSTANT DELAYED RESPONSES WITH EMPTY PROMISES, NO CREDITS, & ZERO RESOLUTION!!! REVERB'S "CUSTOMER SERVICE" IS LITERALLY NONEXISTENT!! JUST GENERIC AUTOMATED DELAYS! A JOKE AND FRAUD THEMSELVES! SMOKE AND MIRRORS!!! I RECOMMEND USERS TO SWITCH THEIR ACCOUNTS TO MARKETPLACE & GEAR EXCHANGE. THERE ARE PLENTY OF BETTER OPTIONS FOR MOVING GEAR WITH MUCH LOWER FEES IF YOU JUST DO A LITTLE RESEARCH!!!
Hi Dale, thank you for reaching out. We're sorry to hear about the trouble with these transactions. We'll have our team review this further.
Reverb has always a consistently good experience. This is the second awesome drop I have gotten. Love Love Love them
Bought a guitar on Reverb,was sent a tracking number, says it was delivered, it was not.UPS Says package did not have my name or address on it.Contacted Reverb Customer Service,terrible,they did nothing,Reverb has the Worst Customer Service,only Live Chat with non American associates.Reverb Customer Service is Terrible and does nothing to help if you do not receive an item.Will not buy on Reverb anymore
Hi Michael, thank you for letting us know. We're sorry to hear the package never arrived despite the tracking. We'll have our team look into the request further.
I made a VERY clear offer for some speakers. including Sierra pay shipping. They accepted. Then turned around and denied the agreement. Avoid buying from Sierra at all costs. Btw, Reverb wasn't much help, either.
Hi Chip, thanks for letting us know. We're sorry the agreed offer wasn't honored. We'll have our team look into this further.
Great selections, transactions feel safe and the whole process is smooth as a seller and buyer.
The marketplace has a wide range of buyers and sellers like any other marketplace so there are a lot of good and some not so good members. The customer service provided by Reverb when issues arise has been really good, though.
Reverb has worked well for me. Every transaction has gone exactly as it should, and in some cases even better than expected.
He sold the product he had been offering me behind my back
Hi Jorge, thank you for the feedback. We're sorry to hear about your experience with this seller. We'll have our team take a closer look into this.
I have over three gift cards sitting in your ether. The gifted and myself unable to retrieve. For whatever reason you just clamped down on my account. I have been nothing but a faithful and loyal user. Two stars is nice. I’m about to end our relationship.
I just bought a custom 4 string folding bass from Makeev Guitars. I live in the USA, so the item was sent by international mail. It arrived in about 7 days after it was shipped in perfect condition. I ordered stainless steel frets, a brass nut, Makeeve’s 3 stage active preamp paired with a Seymour Duncan MM style Humbucker. This bass has great, fast, low action and a great voice! I was looking for a decent quality travel bass. This one is so good it may become my primary instrument. It compares, in some ways exceeds, my Ernie Ball MM Stingray.
Reverb is the de facto place to go online for musical gear, whether you're buying, selling, or just browsing for that next piece of equipment.
Reverb is a fabulous resource. It would come up for years when I was looking for info and pricing on gear. Then I finally got the app, which is very helpful and easy. I bought my first piece off of Reverb this last week and it’s terrific, and I think I might make an attempt to sell a few items as well. I am very appreciative that there is a such thing as Reverb!
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