Terrible customer service
Terrible customer service. This site is fraud. I received a broken part but I can't return it. You cannot call them or chat with anyone. I called my bank to collect my money. Do not waste your time and money.
About Sears PartsDirect
Data updated- Website
- searspartsdirect.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 0% (0/26)
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About this business
Sears PartsDirect – Genuine Appliance Parts, Trusted Service, and Expert SupportSears PartsDirect is your trusted online source for genuine appliance parts, lawn and garden equipment parts, and repair accessories. Backed by the trusted Sears name, we proudly help homeowners, technicians, and DIY enthusiasts find the right replacement parts to keep their appliances and tools running like new.From refrigerators and washers to lawn mowers and power tools, Sears PartsDirect carries millions of genuine OEM parts from leading brands like Kenmore, Whirlpool, LG, GE, Maytag, and Craftsman. Our easy-to-use website makes it simple to search for parts by model number, brand, or category — so you can quickly find exactly what you need.At Sears PartsDirect, we’re committed to delivering reliable service, fast shipping, and expert repair guidance. Our online repair help center features step-by-step instructions, part diagrams, and how-to videos to make home repairs simple and stress-free.Customers choose Sears PartsDirect because we combine trusted quality, competitive pricing, and exceptional customer care. Whether you’re replacing a refrigerator water filter, fixing a dryer, or tuning up your lawn mower, you can count on us for dependable products and support.Visit www.SearsPartsDirect.com today — your one-stop shop for genuine appliance parts, repair advice, and service you can trust.
Written by the business, not verified by us.Is Sears PartsDirect legit?
Sears PartsDirect (searspartsdirect.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that finding the exact replacement part on the website is remarkably easy and straightforward. People also love the exceptionally fast delivery service, noting that packages often arrive promptly and well ahead of schedule. Shoppers are truly impressed by how well the components fit their aging appliances, bringing them back to life. However, some reviewers were not happy with unexpected shipping delays and items suddenly being placed on backorder. Consumers also mentioned experiencing difficulties when trying to resolve order issues or return unwanted items.
Auto-generated from all reviews of this business. For reference only.What people say
Four-day deivery was actually eleven days....
I ordered a replacement part for my water softener and was promised delivery in 4 days. Instead, I waited 11 days for a part that I urgently needed. There was poor communication when I contacted Sears Parts Direct to inquire about the status of my order and to request compensation for the late delivery. I would not recommend Sears Parts Direct to anyone and will never use this source again for needed parts.
I am extremely disappointed with Sears…
I am extremely disappointed with Sears PartsDirect. I purchased a part believing I would have 60 days to return it. The part is still unopened and in its original packaging, but Sears is now telling me that it is not returnable. I have contacted customer service multiple times asking for a return label and a full refund, but so far I have only received generic responses saying that the matter has been escalated, without actually resolving the problem. I specifically chose to purchase from Sears because I believed I was dealing with a reputable company that would stand behind its return policy. I am simply asking Sears PartsDirect to honor the return and provide a return label for this unopened item. I hope someone from Sears PartsDirect sees this review and contacts me to resolve the issue.
Kenmore 111.71225611 refrigerator main board replacement for $36…
I bought a brand new updated main board for my 5 year old refrigerator for $36 off of their site & sellers on ebay wanted over $100 for used junk that possibly would only last a short while. The part was shipped & arrived 2 days later on a Sunday & it was as easy as 123 plug n play. Thank you very much for saving me hundreds of dollars & for the expedited shipping for only $6, because they also had a $6 discount coupon. The total cost of the part was only about $52. What a hell of a bargin.
OEM schematic ensued proper part could…
OEM schematic ensued proper part could be ordered. Easy checkout, fast shipping and delivery.
SCAM AVOID THEM!
They charged my card and said they would send me update when shipped, its been one month and no part, said its backordered. Tried to get refund but talked in circles with chatbot DO NOT ORDER FROM THIS COMPANY!!!! I disputed it with Chase and luckily getting recourse bc Chase is backcharging them and so I get a refund from Chase. They should be blacklisted by credit card companies
Good luck
This appears to essentially be a drop-shipping company run by an AI bot. Ordered a part for a washer that apparently isn't in stock with the supplier. Two weeks later, it hasn't shipped and there is no customer support available. Just a chat bot that promises updates and never provides them. Good luck.
This is a legitimate is scam
This is a legitimate is scam. I place an order on 6/24/2026 and they canceled it the same day. Today is Aug 14,2026 no one to talk to get my refund or resolve my transaction. This AI bullshit repeating the same thing over and over. So BE AWARE find some other place to get your parts not Sears parts Direct.
These parts are the real deal
These parts are the real deal. Bought some on Amazon that lasted 6 months. These are a much higher quality material. The originals lasted 15 years, not sure if these will last that long but I expect they will last a long time. I also like the instruction video that shows you how to easily replace the parts.
SCAM
SCAM. As mentioned by so many others (check BBB), all parts are listed "In Stock". I ordered the part and 4 days later was told by AI that it's been forwarded to parts supplier. Parts supplier will not have it until November. The only support is AI. No phone. Stay away from this site. Save yourself the headache.
I ordered a part for my dish washer on July 22 2026
I ordered a part for my dish washer on July 22,2026. Upon placing order the order confirmation stated that expedited arrival was July 23, 2026. After no part on July 28, 2026 I requested an update on the whereabouts of the part. Then repeated the request on July 31, 2026 with no response either time other than AI messages that stated I need to wait 2 or three business days for an update via email. So far I have not received an email in response of any of my messages. I will update this if and when I receive a response. Terry Cremeens Order #W017300
Exact fit replacement for the original
Exact fit replacement for the original. Durable and good quality.
No ordered part and no refund - finally received refund after almost two month.
Today is July 22nd. I ordered a lawn tractor part on May 31. It did not ship, and around June 15, the order status changed to no longer available. Credit will automatically be issued for this part. To this day, no credit has been issued. There is no way to get a real person to talk or text with. I sent emails, and so far the responses are: Thank you for contacting us regarding your concerns with your recent order W980518 from searspartsdirect.com. We do appreciate your feedback. We have escalated the issue to our escalation team for a refund for the part 53219****. You will be notified once we receive an update on the refund. Kindly allow some more time. Please accept our apologies for the inconvenience. We appreciate your business and thank you for choosing Sears. 7/24/2026 update - Finally after multiple Emails the refund was issued with apology. It should not have been so hard.
No communication, no status update, no follow-up
No customer service available! I placed an order on May 7th, 2026 and email stated I can view order status in 24 - 48 hours. When I checked back status showed "Preparing to Ship". I began checking again about a week later and nothing changed on Order Status. I attempted to get an update and was advised I'd receive an email in 2-3 days. Never received an email from them and requested status multiple times over the next two months. The AI Assistant is useless and there's no customer service phone number anywhere on their site.
I decided to order from Sears instead…
I decided to order from Sears instead of Amazon out of nostalgia. I looked up a part for my dishwasher. The delivery date said July 8th - two days. Fine. I ordered, was charged, then later got a text saying it would be delayed until July 20th - too long for me. I asked the Chatbot to cancel my order and it said it was canceled. I went to a local brick and mortar appliance parts shop and surprisingly got the same part for a lower price. Today, July 9th, the Sears package arrived! So, Sears has done nothing but create a mess for me - they are eating my time with this. I went to their website to do a return, and apparently I now also have to eat the shipping. I called, was put on hold for 12 minutes, then a robot said they couldn't take my call at this time - call back later. Really absurd.
Perfect fit
Perfect fit, arrived in 36 hours.
Parts arrived on time
I needed a filter cage and float for my perfectly fine Craftsman 16-gallon shop vac. I found SearsPartsDirect and the necessary parts were in stock. I got nervous and concerned when the status didn’t change from PROCESSING to shipped. I was glad and surprised when the parts arrived ON TIME. The site needs to invest in its AI-driven process but I am a happy and satisfied customer
Ordered item
Ordered item, cancelled a couple hours later, 10 hours later they shipped it. Charging shipping cost and return cost. No human to speak to.
Fraudulent scam company
I get the feeling this is not a legitimate company but rather a scam company. There is no way I have found to contact anyone actual person, their online chat is only AI. And even though on their website says there are many high rated reviews, since there is no way to write a review on their website points once again to be a fraudulent company.
Absolutely the worst service ever
Absolutely the worst service ever. Placed an order on June 8 and was confirmed for shipment on June 9. A week later I asked for a status update, but was only able to connect to a Chat Bot, no phone number to call. The bot said I'd get a response in 3 days - never happened. Tried again and same result. Finally found a backdoor into their call center and asked for order cancellation 2 weeks after placing order. The operator said they'd put a "request" in to cancel it - couldn't cancel it right then. They said I'll get a response in a couple days. Absolutely terrible!
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