Sears PartsDirect – Genuine Appliance Parts, Trusted Service, and Expert SupportSears PartsDirect is your trusted online source for genuine appliance parts, lawn and garden equipment parts, and repair accessories. Backed by the trusted Sears name, we proudly help homeowners, technicians, and DIY enthusiasts find the right replacement parts to keep their appliances and tools running like new.From refrigerators and washers to lawn mowers and power tools, Sears PartsDirect carries millions of genuine OEM parts from leading brands like Kenmore, Whirlpool, LG, GE, Maytag, and Craftsman. Our easy-to-use website makes it simple to search for parts by model number, brand, or category — so you can quickly find exactly what you need.At Sears PartsDirect, we’re committed to delivering reliable service, fast shipping, and expert repair guidance. Our online repair help center features step-by-step instructions, part diagrams, and how-to videos to make home repairs simple and stress-free.Customers choose Sears PartsDirect because we combine trusted quality, competitive pricing, and exceptional customer care. Whether you’re replacing a refrigerator water filter, fixing a dryer, or tuning up your lawn mower, you can count on us for dependable products and support.Visit www.SearsPartsDirect.com today — your one-stop shop for genuine appliance parts, repair advice, and service you can trust.
Written by the business, not verified by us.Sears PartsDirect (searspartsdirect.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-01.
Reviewers had a great experience with this company. Customers frequently mention that finding the exact replacement part on the website is remarkably easy and straightforward. People also love the exceptionally fast delivery service, noting that packages often arrive promptly and well ahead of schedule. Shoppers are truly impressed by how well the components fit their aging appliances, bringing them back to life. However, some reviewers were not happy with unexpected shipping delays and items suddenly being placed on backorder. Consumers also mentioned experiencing difficulties when trying to resolve order issues or return unwanted items.
Auto-generated from all reviews of this business. For reference only.Ordered on Wednesday, given a delivery date of Monday. Had the part in my hand by Friday, so didn't even have to wait the weekend to fix my dryer. Shipping was fast, great communication/updates on my package. Very pleased with the item I purchased, which was reasonably priced compared to other stores, and much less expensive than hiring someone to fix it.
Sears sucks...no phone ...no reply on all emails sent out to you so you cant ask a question....no service exist....pure ai shit
Ordered and super-fast shipping from SearsPartsDirect. Exactly as described. Excellent weed-wacking twine.
Terrible experience. I ordered a sensor optic for my Kenmore refrigerator on February 16 for which I was charged $41.23. I was told it was on back order. After a few weeks I checked status and found out that the order was cancelled because the part is no longer being manufactured. I was never informed when it was cancelled. I have been trying to get a refund to no avail. I get a message that I will receive an Email within 3 to 5 Working day but no email or refund arrives. IT IS TIME to File a Class action lawsuit as it appears that many other customers have similar complaints
Item I ordered was listed to be in stock. I have since recieved 2 emails stating it is back ordered. Cancelled order as I can get the same item from Amazon in 2 days. When I canceled the order the AI assistant informed me that refund of my pruchase price would be reviewed by the supplier and was not guaranteed. ($452.85) This is unacceptable because the item was scheduled to arrive on June 4, 2026 and it is now June 12, 2026 with the current status of "Back Ordered". I tried several times to reach a live person and was not able to access a human being either by phone or by the website. I will try very hard in the future to purchase my items anywhere but Sears PartsDirect.
I ordered a part on May 28. I was promised delivery on June 3. I never received tracking info. On June 3 when i did not receive the part, I contacted them via their AI chat. It promised me an update within 3 days. I never received an update. After June 7, I requested an update every day, and every day, I never received an update. They make it impossible to contact them. I want a refund, but the AI chat just tells me that it cant do that because it is waiting for an update. It's a fraud. They stole my money. I have opened a dispute with my credit card company.
Made an order. Less than an hour later I tried to cancel my order. Site said I couldn’t but I could return them. When the order showed. Only two of three parts arrived. Looked at my order status. Showed the expensive part was canceled, but I was still charged $300 for the part. Returned the two parts they did send. Was only credited for one of the small parts. Parts direct has ZERO customer service. It’s all AI. Was unable to get my refund. I did a chargeback with my CC company. It was denied. NEVER DO BUSINESS WITH SEARSPARTSDIRECT
Can't get a straight answer from AI and don't want to order the wrong part. Have tried every other extension to try to get a live person but it is all AI. This is the worst kind of customer service.
I received the parts I ordered in a timely basis. My problem is the way the return was handled. I can understand the paying for return shipping is something that can’t be avoided. But I ordered two items and was returning both. Both items came together and I paid shipping. Upon requesting return of both items I could not return both items together. I had to return both items and pay shipping for two packages even though they were on same order. Will be more careful if I need to buy from them again.
Better than the standard version that comes with it
I ordered a part that was supposed to be new and instead I received a Reconditioned part. when trying to resolve the issue All I get is some AI BS!
Shipped me a dirty, nasty, and clearly used ice maker part. Who wants to put that in their nice freezer and make use of that ice? I can’t believe they didn’t even make a tiny effort to try to clean. It was covered in grime.
Right parts.Good Price!Easy to use sight!
It was great to find a site that offers genuine parts for a reasonable price. Shipping and delivery was fair, too. It was easy to find the part I needed for my very old but top performing dryer. No need for customer service, and I got it in under two days.
Was surprised that sears was still available for parts.. my 20yrs old dryer they had all parts for it!! And price was reasonable prices.. fast shipping and parts fit!! Negative was a poor AI CHAT BOT. CUSTOMER SERVICE! hard to communicate with! And no human to transfer too!! But i made it . Sears was awesome!!
If I could give zero stars I would. Ordered a treadmill drive motor on March 6th, 2026. Delivery date was supposed to be March 13th, 2026. I have been waiting 7 weeks and I cannot get a delivery date. The call center in Southeast Asia is useless. The website still lists motors "In Stock". Do not by anything from Sears Parts Direct
I was informed that parts are on back order with no delivery date. PartsDirect will not allow me to cancel the order nor get a refund.
Didn't really say muchon how to report things!
I placed an oven part order on 3/12/2026, estimated delivery 3/26/2026. I still haven't received the part. Can't find the order with their online tool. Spoke with live customer service, was told I would receive a text and an email in next 72 hours. That hasn't happened. Tried again today, AI chatbot told me I was going to get a text, didn't happen. Meanwhile I have already been billed on my credit card for the part
The part was easy to find on line, just need the washers model # Fits great and easy to install.
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