Combining science and design, Secretlab is a company specialising in US Ergonomics-certified task chairs and accessories. We dedicate ourselves to bringing modern ergonomics to life.Check out what the experts & research journals say about us: secretlab.co/pages/ergonomics
Written by the business, not verified by us.
Is Secretlab legit?
Secretlab (secretlab.co) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently praise the exceptional build quality of the furniture, noting how sturdy, remarkably well-designed, and durable the items feel during everyday use. Furthermore, consumers are genuinely impressed by the exceptionally responsive customer service team, noting that replacement parts and helpful assistance are provided quickly without unnecessary hassle.
Though some reviewers found the seats quite stiff and uncomfortable for long sitting sessions, others experienced minor material wear or ergonomic issues over time. A few people also mentioned dealing with frustrating delivery delays, missing package components, or communication hurdles when trying to resolve shipping complications.
Auto-generated from all reviews of this business. For reference only.
This chair is the best quality chair that I have ever had! Even down to the tools they give you (which I saved) were top of the line! 10 out of 10 Thank You!
Reply from Secretlab2026-08-07
Hi Brandon, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
I Pre-ordered the magnus pro desk in June and was informed today that the order is “slightly delayed” due to the size and electrical components and would not be shipped until after September 30th. I thought that August 7th was quite a long time, however, I heard great reviews from people I knew who had purchased similar products from this company. The fact that they can’t figure out a safe and timely solution to deliver their products is very frustrating. Simply stating that we’re sorry for the SLIGHT delay of 7 weeks on a pre-ordered product is simply baffling. A slight delay to me means 1-2 weeks max. However, 7-weeks is down right incompetence when an item is preordered. In the future you should figure out how to safely ship your products before falsely misleading your customers. Very disappointed!!
Reply from Secretlab2026-08-07
Hi Stephanie, we’re sorry to hear about this. We have sent you a request to obtain more information on your situation and we hope to hear back from you soon.
I received replacement parts and my problem was fixed.
Reply from Secretlab2026-08-07
Hi Samuel, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Ive had my chair from secretlab for 6 years now. Despite my cats ruining it cosmetically. It is still sturdy and functions like new. I bought it when I was 18, moved houses 3 times and spent atleast 6 hours a day sat it in its almost sentimental to me! As I'm now 24 i have noticed the lack of posture support this chair offers so will be looking at the lumbar pillow products.
I want that lambo chair also!
Reply from Secretlab2026-08-07
Hi Cyrphex, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
Hi there, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Great products, amazing long term support, great customer service
I have been using a Secretlab chair for more than half a decade (& I am very happy with it) - due to the constant daily use, the fabric of the seat has teared up a bit at one place. I reached out to SecretLab support and even though the chair is long past the end of its warranty, I managed to order a replacement seat with their help. The SecretLab customers support is awesome - they handled my case quickly and efficiently. 10/10 customer service
Reply from Secretlab2026-08-07
Hi Nadia, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
The most uncomfortable chair I've ever sat in. Please avoid this chair at all costs. I paid $1099 for a Titan Chair in white leatherette and have had ongoing issues with lower back pain and tight hips. I thought perhaps it was just me, but every time I sat back in this chair my lower back was in agony. I reverted back to my old office chair for a few days, and the pain was instantly gone! I have been spending $190 a session at the osteo to fix this issue, and now, having read through Reddit and these reviews, I see it's incredibly common. I now have ongoing sciatic pain and tightness in my hips that I will have to have treated ongoing. I have spent a lot of money with Secretlab. I have the desk, and it's great, but this chair is the worst thing I've ever spent my money on. Avoid it at all costs; your back will thank you!!
Reply from Secretlab2026-08-07
Hi Carlz, sorry to hear about your experience. We sent you a request to obtain more information and we hope to hear back from you.
One of five packages has been missing since 29 July, and UPS has been searching for it since 4 August. Support responds fast and politely but doesn't move: days of boilerplate asking for patience, then a replacement confirmed – but only if I first sign a loss declaration that takes another 24 to 48 hours just to be sent to me.
The risk of loss in transit sits with the retailer, yet here it turns into paperwork for the customer. Good products, disappointing handling when something goes wrong.
Reply from Secretlab2026-08-07
Hi Djole, we're sorry to hear about your experience. We sent you a request to obtain more information and we hope to hear back from you.
It has been weeks since you said i would get the refund.
I returned it two weeks ago after you first arranged collect from wrong address and the messages were your team needed to inspect it first.
Two weeks after it was collected messages have changed to looking into it.
Again I am still messaging every day and this is not good for my health.
Has it been lost?
I have asked directly several times.
For some reason something only happens when I post on here.
PLEASE HELP
Reply from Secretlab2026-08-06
Hi Ian, we're sorry to hear about this and we'd like to see how we can help. We dropped you a request for more details and we hope to hear back from you soon.
Absolutely solid compagny, I bought my gaming chair from them in 2020. I contacted their customer service for the first time last week, they responded within hours and they were super helpful. I will definitively continue to buy from them.
Reply from Secretlab2026-08-07
Hi Ariana, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Awesome experience. Super quick and easy to work with! Had some issues with my lights, and they walked me through figuring it out. When it was determined to need replacement, they had it shipped out right away.
Reply from Secretlab2026-08-07
Hi Theresa, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
This company honors thier warranties every time I refuse buy chairs else wares.
Reply from Secretlab2026-08-07
Hi UPLUCKY, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
My chair had been broken for a while and I thought it was still under warranty…I contacted support and while it was not under warranty any longer they offered to send a replacement part or a discount on a new chair. I am soo happy with this company and recommend them to everyone!
Reply from Secretlab2026-08-07
Hi Sabbina, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
My Secretlab TITAN Evo's tilt mechanism suddenly stopped working properly a few years into using the chair. I reached out to support and they were fantastic to work with, helped me sort out the order logistics and got a full set of replacement parts shipped out to me quickly.
Installation was very easy and straightforward, and the chair's basically good as new. Really appreciated how smooth and hassle-free the whole process was. Still love this chair and would happily recommend Secretlab to anyone considering one.
Reply from Secretlab2026-08-07
Hi Roman, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
I am extremely pleased with everyone's attitude and professionalism. I even received a discount.
Reply from Secretlab2026-08-07
Hi Veselin, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
So lets start with two good sides of the Secretlab chair.
*Warranty service is top notch had recline mechanic issue got replacement sent out quick and hassle free.
*Build quality is like a tank .4 years of usage and nearly zero issues besides arm rest wear and tear.
Now to the bad part.
The comfort is also like a tank and not in the good way .Its hard as rock and lumbar support might not be there at all.
I was a kid who used to sit on trees and side of the road with friends . And somehow this chair was much less comfortable
Reply from Secretlab2026-08-05
Hi Rudolfs, thank you for taking the time to share your experience after using your Secretlab chair for the past few years.
We're glad to hear that your warranty experience was a positive one and that our support team was able to assist you promptly with the replacement part. It's also encouraging to know that your chair has held up well over the years, with only expected wear on the armrests after around 4 years of use.
At the same time, we're sorry to hear that the chair's comfort did not meet your expectations. We understand that comfort is highly subjective, and every individual has different seating preferences, body types, and ergonomic needs. While many users appreciate the firmer feel of our chairs for long-term support, we also recognise that this may not suit everyone.
Feedback like yours helps us better understand how our products perform over time and is valuable as we continue to improve both our products and the overall customer experience.
Once again, thank you for sharing your thoughts with us and for your support over the years.
A
ALCanada · 2 reviews · Experienced 2026-07-17 ·
★★★★★
Worth the Price
Was a bit skeptical given some of the mixed reviews but decided to pull the trigger on a Magnus Pro XL with all the accessories. Can't say enough good things - the desk is incredibly sturdy, well built and feature rich. Probably one of the best office furniture I've ever bought. Appreciate the thoughtfulness of the packaging as well as the fit and finish on the materials. Would definitely buy from again.
Reply from Secretlab2026-08-07
Hi AL, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
F
Frank M.Germany · 20 reviews · Experienced 2026-08-01 ·
★★★★★
Very quick response and very helpful
Very quick response and very helpful, I got free spare armrests under warranty, excellent service
Reply from Secretlab2026-08-07
Hi Frank, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Really helpful customer support.
Got spare parts for my older chair.
Reply from Secretlab2026-08-07
Hi Matti, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
A
Anthony HoggUnited States · 3 reviews · Experienced 2026-07-31 ·
★★★★★
Support is/was outstanding
Support is/was outstanding. Control panel replaced without quibbling.
Reply from Secretlab2026-08-07
Hi Anthony, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
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