CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.
Is CompAsia legit?
CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.
CAM76103
Hi team,
Thank you for expediting the case and replying in this email thread and WhatsApp.
Please note that today 21 Nov marks the 7th day for waiting on the delivery of this device (with multiple enquiries/ chasers from me):
Purchase completed 13th Nov (WD1)
14th Nov (WD2)
16th Nov (Enquiry 1: Ain repied: “we will monitor your status update”)
17th Nov (WD3) (Email Enquiry: Replied “ Your order is being prepared. Delivery usually takes 3–5 working days”)
18th Nov (WD4) (Email Enquiry 2)
19th Nov (WD5) (Whatsapp and Email Enquiry 3) (WhatsApp reply: “Please allow 7 working days, device could not be collected at physical branch in One Utama” “Order raised as urgent and flagged”)
20th Nov (WD6) (Email reply: “A follow-up reminder has been sent today, and we have strongly urged the relevant team to expedite the process and provide an update as soon as possible.)
21st Nov (WD7) TBC
The system is still showing as ‘processing’ after checking, it is now outside of the advertised guaranteed delivery of “3-5 working days” (device yet to be delivered) and it is impossible to retrieve the device from any of Compasia’s physical stores. As this device is needed by next Wednesday ( 26th Nov), is there a guarantee that I can receive it by then?
Please note that Compasia had received full upfront payment from me with the expectation that the device could be delivered within the advertised timeframe, otherwise it is misleading and would require multiple check-ins. May I strongly suggest with proceeding with a full refund so that I can source from other vendors as my lead time is short?
Hope to hear a resolution soonest, thank you.
Reply from CompAsia2025-11-21
Hi lim sheng,
Thank you for your patience and for sharing the full timeline with us along with your order number (CAM76103). We truly understand how frustrating this delay has been, and we sincerely apologize for the inconvenience caused.
Your order is still currently being processed, and the device is expected to be shipped out very soon. We will notify you immediately once it has been handed over to the courier.
However, if you prefer not to wait any longer, we completely understand.
We can proceed with a full refund upon your request — simply contact us via email to confirm, and we will handle it for you right away.
Thank you again for your patience, and please let us know how you would like to proceed. We’re here to help.
Warmest Regards,
Compasia Support Team
i ordered since nov 6, 2025. im yet to hear any updates on the progress no transparency, lousy whatsapp cs provide me half baked response. this get me thinking this is just a fraud scam operation
Reply from CompAsia2025-11-20
Hi Syazwan Ramli,
We sincerely apologize for the lack of updates, as well as the frustration and negative experience you’ve had with us.
Upon checking, we have reviewed your issue for order CAM75484 and have informed our respective team for further updates. We will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Don't buy from their website.i ordered iPhone from them on 7 nov,till now 19 nov there is no tracking number,no updates on my order.When i reached out on WhatsApp all they can say is "we are trying to prioritise your orders " again and again..but still nothing.Buying used phone locally shouldn't take this long and stressful.
Reply from CompAsia2025-11-20
Hi Sofiyuddin Misran,
We sincerely apologize for the delay in updates, as well as the frustration and negative experience you’ve had with us. We understand how upsetting this must have been for you, and we truly appreciate your patience while we work to resolve the matter.
To assist you as quickly as possible, could you kindly share your order number with us via email or WhatsApp? This will help us look into the matter immediately and work toward resolving your issue.
We genuinely appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the support you deserve.
Thank you once again for giving us the opportunity to make this right.
Warm Regards,
CompAsia Support Team.
I am a first-time customer and I placed my order #CAM75643 on 8th Nov 2025, a week ago. I have emailed to their customer service email on 13th Nov 2025 regarding the tracking number and the time my order will be shipped. Only once they replied to my inquiry and no more reply when I emailed again yesterday, 14th Nov 2025.
Why would you take so long if the items are ready stock and not preorder? And how long do you need to do 'quality-check'?? You shouldn't claim that you can ship the goods within 3-5 working days if you can't even keep up your customers with updates. I need my device urgently!!
THIS IS THE FIRST AND THE LAST TIME I WOULD EVER BUY FROM COMPASIA!!!
Reply from CompAsia2025-11-17
Hi Nuramnani,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Upon checking, we have reviewed your issue for order CAM75643 and have informed our respective team for further review. We will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Four stars only because no tracking number provided, other than that, overall very good, received product with good condition “Excellent” and good price
Bought an iPhone 15 Pro 256GB on 11 November 2025. During 11.11, it also shows “Express Delivery” on the website. Hence, received on 15th November with no issues. Condition of phone as good as new only 88% battery shown, which might be different from what the website advertises, 100% battery capacity.
Reply from CompAsia2025-11-17
Hi Sam,
Thank you so much for your 4-star rating, and we are delighted to hear that you are satisfied with our service. We also sincerely apologize for not providing the tracking number for your order.
We truly appreciate your patience and understanding, and we remain committed to improving our communication and overall service. Your feedback is incredibly valuable to us, and we will continue to enhance our delivery process to serve you better.
If you ever need any assistance, please feel free to reach out to us via email or WhatsApp. Once again, thank you for believing in us and for your continued patience and support.
Warm Regards,
CompAsia SUpport Team
For the record, I am formally expressing my dissatisfaction with the service provided by CompAsia Malaysia. The lack of accountability across both the outlet and HQ is not only unprofessional, but also raises questions about the company’s operational integrity.
For 14 days, I was redirected from one department to another with no substantial progress or communication — a pattern that reflects systemic negligence rather than an isolated oversight. It is deeply concerning that meaningful action was only taken on Day 16, and only after I indicated that the matter could be escalated publicly. If a company requires external pressure to perform basic obligations, it speaks volumes about its internal standards.
Timelines and terms & conditions exist to protect consumers and establish trust. Publishing them without honouring them is misleading at best, and irresponsible at worst. Customers should not be placed in a position where they must chase, remind, or threaten escalation to receive what was promised.
This statement also serves as a cautionary reminder to others: exercise discretion when dealing with CompAsia Malaysia. Professionalism should not be conditional, and transparency should never require provocation.
Reply from CompAsia2025-11-17
Hi Fadli Razali,
Once again, we sincerely apologize for the long wait. Upon checking, we can confirm that your payment was successfully disbursed on 13 November 2025.
We truly hope you might consider updating your review, as your feedback means a great deal to us. Please know that you are always welcome to reach out at any time if you need further assistance—we’re here to help.
Warm regards,
CompAsia Support Team
1/5 - WORST online purchase experience I have ever had
1/5 – WORST online purchase experience I have ever had. CompAsia, do better.
Order ID: CAM75490
I ordered an iPad Pro from CompAsia on 6 November, and today is already 13 November. My order status is still “unfulfilled”.
No indication, no status, not “processed”, not “packed”, not “shipped”. Nothing.
Their customer service has been painfully slow, repetitive, and completely unhelpful. Every time I ask for an update, they copy and paste the same script:
“We are experiencing high volume of inquiries, we have informed the respective team, 3 to 5 working days…”
Let me break it down clearly:
I made a purchase on 6 Nov
7 Nov, working day 1
8 and 9 Nov, weekend (excluded)
10 Nov, working day 2
11 Nov, working day 3
12 Nov, working day 4
13 Nov, working day 5
It has already exceeded 5 full working days, yet my order is still not fulfilled.
No tracking number, no real update, no urgency.
Different CS agents replied to me, Alya, Aiman, Ain, but all gave the same vague responses as if nobody actually checked anything.
I even asked whether my device was stuck in the warehouse or if anyone was packing it, and still received no answer.
For a company that claims to be “the leading refurbished device provider”, the customer service is shockingly unresponsive and the order processing is extremely slow.
People buy devices because they need to use them, not to wait endlessly with zero updates.
At this point, I honestly regret trusting CompAsia.
If you cannot handle the volume, stop accepting new orders until you can deliver basic service.
I will file a report with KPDNHEP, and I will share this experience on all platforms so that other customers do not go through the same frustration.
Do better, CompAsia. This is unacceptable.
Reply from CompAsia2025-11-17
Hi Imam Buhori,
We sincerely apologize for the delay in responding and processing your order. Upon checking, our respective team has expedited your order, CAM75490, for delivery via Grab Express and has also offered a partial refund of RM250 for the inconvenience caused.
We truly appreciate your patience, understanding, and feedback regarding this matter. We will continue to improve our communication moving forward. We kindly hope you can consider our efforts to resolve this issue and re-review us again.
Should you need any further assistance, please do not hesitate to reach out to us via WhatsApp or email. We will do our very best to assist you.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
It’s been over half month I still not receive payment credited to my account. The customer service has been unresponsive to my WhatsApp. If my payment isn’t credited by today I’m planning to go to the Tribunal Pengguna. I’ve lost my patience with this company a
Reply from CompAsia2025-11-06
Hi Chee sam Chew,
We would like to update you regarding your trade-in case. Our team has verified that your payment was successfully disbursed on 14 November 2025.
If everything is now in order, we kindly hope you would consider updating your review to reflect your latest experience with us.
Thank you for your time and understanding.
Best regards,
CompAsia Support Team
wdym u dont yet know the status its been 7 working days and u telling me u dont know whether its been packed shipped or not ? is there a problem with the stock ? u actually dont have the item do u ? why do i have to wait like its a preorder item ? is compasia understaff ? i need u to ship it by this week since ur promised 3-5 working days on ur website .
Reply from CompAsia2025-11-06
Dear nur aqilah nasuha,
Just to update, your order was successfully delivered to you on 7 November.
We genuinely hope you might consider updating your review, as our team made every effort to expedite your order and ensure it reached you as quickly as possible. Your feedback means a lot to us, and an updated review would greatly help us continue improving our service.
Thank you once again for your support and understanding.
Warm regards,
CompAsia Support Team
It been more than 14 working days and I still did not received any payment credited to my account. The customer service it not responsive to my WhatsApp nor my email. The guys from the sunway branch has been helpful but they give the same reason waiting for HQ. I planning to go to the Tribunal Pengguna if my payment is not credited to my account by this week. I have lost my patience with this company and this will be my last transaction for any business with them.
Reply from CompAsia2025-11-05
Dear Fakhqursy Haniz,
We’re pleased to inform you that the payment for your trade-in order MYCAM25066750 has been successfully disbursed on November 5, 2025.
Kindly check your bank account to confirm that the funds have been received. If you have not seen the payment reflected yet, we recommend allowing up to 1–2 working days for it to appear, depending on your bank’s processing time.
Please let us know once you’ve confirmed receipt, or if there are any issues.
Thank you once again for your patience throughout this process.
Warm regards,
CompAsia Support Team
Purchased an iPhone 16 Pro and surprisingly looks like a new device, not second hand. Will repeat again in the future.
Reply from CompAsia2025-10-30
Hi Syahirah Saaid,
Thank you so much for your wonderful feedback! We’re delighted to hear that you are satisfied with your device.
We truly appreciate your trust in CompAsia and look forward to serving you again in the future!
Warm regards,
CompAsia Support Team
Bought AW last week, service is very good price very reasonable with the quality , definitely will come back again next month for instalment plan after the salary 😅
Reply from CompAsia2025-10-29
Hi Sya,
Thank you so much for your kind words! We’re truly glad to know that you’re satisfied with our service.
We look forward to welcoming you again soon regarding our installment plan, and rest assured that our team will do our best to assist you every step of the way.
Thank you once again for your trust and support.
Warm regards,
CompAsia Support Team
Very good service - as service very fast to check the credit check and also immediately pickup the device.
Reply from CompAsia2025-10-28
Hi Semut Api,
Thank you so much for your 5-star rating! We truly appreciate your support — it means a lot to us. We’re glad to hear that you’re satisfied with your ReNewNGo purchase and our service.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance, please don’t hesitate to reach out to us via email or WhatsApp.
Regards,
CompAsia Support Team
Wow, good !! i trade in my IPHONE 15 at COMPASIA , just in 48hours they already pay me, very fast, very reasonable and also a good price to deal for trade in. I'm lazy find people outside to sell my iphone, so i just sell at COMPASIA. Good job 👍🏻🫡
Reply from CompAsia2025-10-29
Hi taka oor,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a smooth and fast trade-in experience with us, and that our offer met your expectations.
We truly appreciate your trust in CompAsia and look forward to serving you again in the future!
Warm regards,
CompAsia Support Team
Dear CS, please update me the latest status of my order. Whatsapp & email non functionality. No reply and seen only. No follow up action taken. The staff at the kiosk low knowledge about the processing also not onto customer service public relations. Hope can answery my very simple question and fast feedback. Would like to know how fast is the delivery to JB. Here is my details:
Order No: OR-234267-PNRM.
Reply from CompAsia2025-10-27
Hi Ms. Nor Arifah Binti Azman,
We’re truly sorry to hear about your recent experience and completely understand your frustration. After checking, your order was placed on 26/10/2025, which means it’s only been one working day since your purchase.
Our Mydin Bukit Mertajam branch has confirmed that the standard processing time is 7–14 working days, but please rest assured that we’re already working to speed this up for you. The store supervisor will be reaching out shortly to provide updates and clear up any confusion.
We sincerely appreciate your patience and the chance to make things right. Thank you for bringing this to our attention — we’re committed to ensuring you have a better experience with us moving forward.
Warm regards,
CompAsia Support Team
Extremely Disappointed. Sold a Defective Phone, Then Ignored for 2+ Months.
I am writing this as a warning to others based on my experience with CompAsia Singapore (Order #CAS49483). This has been an extremely frustrating process.
6 Aug 2025: Purchased a Google Pixel 4a.
8 Aug 2025: I tried to report that the phone was seriously defective via their WhatsApp channel, but only received an auto-reply. I then sent a formal email. The battery was swollen and bloated, causing the case to bulge open—a clear safety hazard. The screen was also separating from the frame, and the phone's OS confirmed the battery was faulty and needed replacement.
10 Aug 2025: Received a generic "we are checking" email. This was the last meaningful communication I received.
14 Aug - 25 Oct 2025: Complete silence. I have been ignored for over two months despite multiple follow-up emails (14 Aug, 20 Aug, 25 Aug, 1 Sep) asking for a resolution and a refund. I sent a final warning on 6 Sep and still received no reply.
It is now 25 October. CompAsia sold me a defective, unsafe product and then failed to respond to any of my follow-ups. I have no refund, no replacement, and not even a reply.
Their customer service is non-existent on all channels (email and WhatsApp), and this lack of accountability is unacceptable. I am extremely disappointed and have already filed a formal complaint with CASE. I cannot recommend this company.
Reply from CompAsia2025-10-27
Hi Lester,
we sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us. We deeply regret overlooking your case.
Upon checking, we have reviewed your issue for order CAS49483 and have informed our respective team for further review. We will continue to keep you updated via email regarding your device issue.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
I been checking countless time for my order. Finally they reponded me really quick and been helpful. Overall their service was very good my PIC for my order also been so helpful. Hopeful i can pick my device to at pick up store. Change my view from 1 to 5 star cause they resolve my issue professional. Order number OR-226847-RNPM.
Reply from CompAsia2025-10-24
Hi Jackkius,
We sincerely apologize for the delay in responding and processing your order. Upon checking, we’re glad to inform you that your order was shipped out yesterday to the store. We truly apologize for the delay, as the delivery is being made from Peninsular Malaysia to Kuching.
Thank you for providing your order number, OR-226847-RNPM. You can expect an update by Monday, and the store supervisor will contact you once your device is ready for pickup.
We truly appreciate your patience, understanding, and valuable feedback regarding this matter. Please be assured that we are committed to improving our communication and service moving forward.
Once again, thank you for your kind patience and understanding.
Warm regards,
CompAsia Support Team
I dont know when i will receive my phone. I purchase 13 oct 25 until now still in process. Wtf did you all did in the past 9 days. And the support service keep saying sorry. I pay online cash. And their said quality checkup bcs of the delay. Their promise 3-5 days working days to shipped. Than emeil me on 5th day say no stock. Mtf. If no stock why put in the website. Ansolutely scammer. Their were just roll our money that their get buy cash to do something else i think. Absolutely scam
Reply from CompAsia2025-10-23
Hi Mohd Nasrul,
We sincerely apologize for the delay in responding and processing your order, CAM74647.
Upon checking, we have updated you via email, and your tracking number has been shared accordingly.
We truly appreciate your patience, understanding, and valuable feedback regarding this matter. Please be assured that we are committed to improving our communication and service moving forward.
Once again, we sincerely apologize for the delay and thank you for your kind patience and understanding.
Warm regards,
CompAsia Support Team
I dont want to do this but i haveto. let people know what they do to you first I have ordered an iPhone 16 but when I asked about the tracking they say you will get tracking but it’s too much orders right now so you have to wait long so I say okay I’ll wait but after one week 10 days they didn’t reply and then one daily messaged me sorry your order is late so sorry for that but we are doing this process and then for this inconvenience for apologise as I will send you a galaxy watch with your iPhone. I said okay I already put one review on trustpilot so they message me and they contact me but and then when I receive my iPhone I didn’t receive any Watch with iPhone so I messaged them back and they didn’t respond me at all. I emailed them didn’t respond me at all so that’s why I have to make this review to let the people know that they always lie about the things my order no was cam74176
Reply from CompAsia2025-10-21
Hi Waseem Khan,
We sincerely apologize for the delay in responding and processing your missed item. Upon checking, we have sent you an email and will continue to update you accordingly.
Thank you for providing your order number, CAM74176. We have escalated your issue and informed our respective team to expedite the delivery of your free Galaxy Watch as soon as possible.
We truly appreciate your patience, understanding, and valuable feedback regarding this matter, and we are committed to improving our communication moving forward.
Once again, thank you for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Wasted my time, explained status of phone upfront and they offered a price based on that. However, when you get in you only get an offered at 1/3 proposed price.
Reply from CompAsia2025-10-11
We’re sorry to hear about your experience and truly appreciate you sharing this with us. We understand your concern regarding the price difference and apologise for any frustration this may have caused.
Your feedback is valuable and will be shared with our team to help improve our overall process and communication moving forward.
Best regards,
CompAsia Support Team
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