CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.
Is CompAsia legit?
CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.
Said need to wait 14 working days for money to be credited into account, yet till now still haven't received yet please check again, my order number is MYCA25003772
Reply from CompAsia2025-12-16
Hi Imran Rizal,
We sincerely apologize for the delay you experienced with our trade-in process. Upon checking, our respective team has confirmed that the payment for MYCA25003772 has been credited, and you will receive the payment tomorrow.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm Regards,
CompAsia Support Team
Great product and fast delivery!
Ordered an Apple Watch Ultra and received it promptly with decent battery health remaining.
Will recommend to purchase from this site for any second hand electronics!
Reply from CompAsia2025-12-15
Hi Titus Ling,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
I'm opt for iPAD 2022 last few months with a very reasonable price and the device performing at optimum level, no issue with the device at all, im so happy and satisfy, currently scrolling for another reasonable iPAD for my younger one..recommended 💯, two thumbs up!!
Reply from CompAsia2025-12-16
Hi soffijalal,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
Hi CompAsia - any confirm date when the reimbursement will be credit to my account? It’s not fair to wait this long while store team do not inform the correct information. Yet I have to wait almost 20 days.
MYCAM25078257. Please check.
Reply from CompAsia2025-12-15
Hi fadzyl bakil,
We sincerely apologize for the delay you experienced with our trade-in process. Upon checking, our respective team has confirmed that the payment for MYCAM25078257 has been credited, and you will receive the payment tomorrow.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm Regards,
CompAsia Support Team
Order code CAM77511 still waiting for the delivery status update , order placed on 9/12 til 5 days no response from CS , if you’re looking for more assurance & peace of mind buying phone might as well buy it from elsewhere .
Reply from CompAsia2025-12-15
Hi Zen Cheong,
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, CAM77511 . We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
I have not receive any update related to my order..i had reached compasia through email & whatssap, no response..i’ve read a lot of poor rating about them..my orde id CAM77309
Reply from CompAsia2025-12-12
Hi Iera,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Upon checking, we have escalated your issue for order CAM77309 and have informed our respective team for further checking. We will continue to keep you updated regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Still waiting for the order confirmation of IP 15 BLACK 128GB. Ordered on 03/12 and today 12/12 exactly 7 working days...its not delivery but collection at kl sentral but still....... WAITING
Reply from CompAsia2025-12-13
Dear Thinesh Kumar,
We sincerely apologize for the delay and the inconvenience caused.
For us to assist you further, kindly contact our Support team with your order number (CAMXXXXX) via [email protected] or WhatsApp +6012 941 7355.
Once we receive your details, our team will check and update you accordingly on your order status.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Hi CompAsia, it’s my first time experiencing this very unprofessional and bad service from your side. I’ve send in my phone for trade in on 26th Nov (KL Sentral Branch) the staff only inform 7-14 days for reimburse payment to be credited to me.
Now it’s been more than 20 days - no update. Whatapp CS is not even active to reply customer inquiry including your email.
Please don’t do this to your customer, I’ve seen and read so many bad review from your side! Do something about it or I’ll complaint to Tribunal Pengguna. (MYCAM25078257)
Reply from CompAsia2025-12-12
Hi fadzyl bakil,
We sincerely apologize for the delay you experienced with our trade-in process. Upon checking, our respective team has confirmed that the payment for MYCAM25078257 will be included in the next payment batch. You should receive the payment within next week.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
They have one of the worst customer services, especially COMPASIA PHILIPPINES! The only way you can contact them is through email, and they don't even respond. It's been almost one week since my order, and the status is still unfulfilled. They asked for a verification after I purchased something, which is suspicious; they asked for a selfie while holding your valid ID (front and back), and if you pay through a credit card, they also want a photo of it with the credit card number visible.
Update: they have now responded to my email and i have completed my verification. I will update my ratings once i receive my order!!
Reply from CompAsia2025-12-12
Hi John Vallejo,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, we will look into this matter immediately and work toward resolving your issue via email.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Hello compasia i had sent whatssap & email no one bother to response..my order id CAM77309..i need to know how long u need to process my order
I placed an order on 5/12 and based on email stated delivery take 3-5 working day but i have not receive any tracking number until now..I read alot of poor rating related compasia and i am worried i wont get my item
Reply from CompAsia2025-12-11
Hi there,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Thank you for providing your order number. We will look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
I order the device IP15 PM 512GB since Monday, until today no update I have raised the support email and WA asking if they can expedite as I will be flying overseas this Thursday night (Dec11) but until now no update and hasn't been shipped. Order Confirmation# K2H78T81N, I need action the soonest!
Reply from CompAsia2025-12-11
Hi MK,
We sincerely apologize for the frustration and negative experience you’ve had with us. We will look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
bought an iphone 12 mini and it was a smooth and fast process. my phone was delivered in good condition the next day. Been using the phone for a few months now and its good. no defects or bad experiences. would recommend buying from here
Reply from CompAsia2025-12-10
Hi Nurul Iffah,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
Urgent Complaint – Defective Unit Received for Order #CAM76671 & Quality Control Failure
Dear CompAsia,
I am extremely disappointed with how Order ID: #CAM76671 has been handled.
After my second email requesting a proper update, the order status suddenly changed to “shipped” during midnight, and the parcel was delivered early this morning. However, I was completely shocked to find that the tablet cannot even be turned on, even after being plugged in to charge.
This clearly shows that the device was not tested at all, despite your claim of a so-called “rigorous 32-step quality check process” stated on your website FAQ. If a device cannot even power on, it is obvious that no quality control was done.
It feels as though the item was simply sent out in a rush just to silence my complaints, without proper inspection. If this is accurate, it raises very serious concerns about how your company is conducting its business.
I demand:
A detailed explanation of how a device that cannot power on passed your so-called QC process, AND
A proper resolution — including a refund, since you have failed to deliver a functional product as advertised.
Please do not hide behind your “non-refund policy.” Such a policy does not apply when the company delivers a defective, unusable, and improperly inspected device.
I expect an urgent and responsible response.
Reply from CompAsia2025-12-10
Hi Lloyd,
We sincerely apologize for the experience you have encountered with Order ID: #CAM76671 . We completely understand your frustration, and we truly appreciate you bringing this matter to our attention.
First and foremost, we are very sorry that the device you received is unable to power on. This is certainly not the standard we aim to deliver, and we understand how disappointing this must be, especially after the concerns you had already raised earlier.
Please be assured that your feedback regarding our quality check process has been escalated to the relevant team for an internal review. We take such issues seriously, and we will investigate how the device was released despite being faulty.
We will continue to update you via email once we receive further details from our respective team.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
All their items I purchased were great & awesome with satisfactory services indeed. I have purchased almost 5-6 smartphones, few watches & other accessories. All were in good condition till now. I would recommend to others of their services. Thank you.
Reply from CompAsia2025-12-10
Hi Sivan Kumaren,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
#CAS56542
I placed an order on 3rd December 2025. The confirmation email stated that the item would be delivered within 1–3 days, but I have not received the phone as of today.
I have attempted to reach your team via WhatsApp and email, but unfortunately, I have not received any response. This lack of communication is very disappointing.
Reply from CompAsia2025-12-08
Hi there,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Thank you for providing your order number. Upon checking, your order CAS56542 is a pre-order and may take up to 3 working days to be processed. We have escalated your order to the respective team for further checking, and we will continue to keep you updated regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
UPDATED REVIEW :
I have received my order today around 2.40pm . Checked everything . Received product as advertised and in good condition as website stated . BH is 100% when received . You guys can check timeline of my order and original complaint below .
My biggest worry is how overwhelmingly negative the google review and trustpilot review after i purchase it thru their website . The support took days to reply and doesn't feel get replied by human at all . As other say , bot copy paste reply such thing . I did email and whatsapp them and yes they took day to reply . My original review is 1 star , and i up it to 3 star experience. If they could give a better support response and details , would get 1-2 star extra . Will pull back my KPDNKK report since order arrived as i expected .
.
4/12/2025 - Product ordered through Compasia website.
9/12/2025 - Received tracking number and invoice through email.
10/12/2025 - Product delivered by DHL around 2.40pm
5 days for me to received my order .
ORIGINAL REVIEW :
ORDER NUMBER : #CAM77263
bought my IP15 at DEC 04 , 2025 Thursday . Website states i will receive tracking number 1-2 days .
.
Monday 8 DEC , i still havent receive any tracking number . Did email them and whatsapp them . No reply.
.
Will report to kpdnkk without hesitation .
Reported to KPDNKK for this issue .
Reply from CompAsia2025-12-09
Hi Ahmad Nasri,
We sincerely apologize for the delay in responding, as well as for the frustration and negative experience you’ve had with us.
Thank you for providing your order number CAM77263. We have informed our respective team for further checking, and we will continue to keep you updated regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Purchased it for my sibling as her phone is damaged. Ordered a device on 1st December 2025. Email received that it will take 3-5 days of processing time, apart from preorder. Until today, no update received. Chat with customer service over WhatsApp, mentioned that it will take 7 days for processing.
On the page, it didn't indicate that the item was either preorder or ready stock. So how should I know if it is preorder or ready stock?
Also, why there is a disjointed information from between email processing time (3-5 days) & what the CS told me (+/-7 days)?
Kindly escalade the order as my sibling is going out of the state for further studying by the end of the week.
Order ID: 77113
Reply from CompAsia2025-12-08
Hi Hazim Haris,
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, CAM77113. We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
I bought a Samsung S23 Ultra around three months ago, and until now it's working really well! I love my phone, and appreciate the price and quality of it! ❤️
Reply from CompAsia2025-12-08
Hi Zora Arian,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
MYCAM25076343 Iphone 15 pro max sold to compasia on the 18th November and its 5th December now yet still have not received the payment. I was in the impression that payout will be done within 7-14days?
Reply from CompAsia2025-12-05
Hi kumar,
We sincerely apologize for the delay you experienced with our trade-in process. Upon checking, our respective team has confirmed that the payment for MYCAM25076343 has been credited, and you will receive the payment tomorrow.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm Regards,
CompAsia Support Team
Order Delayed With No Explanation – Support Just Ignores You
I honestly cannot believe how terrible CompAsia’s customer service is.
I ordered a device (Order #CAM76671) on 24 Nov, and your website clearly states 3–5 working days for shipping. It’s now way past that, and I still have zero updates. Not even a basic status check.
Here’s the “support” I received so far:
28 Nov — ignored
2 Dec — ignored
3 Dec — “we’re checking” and then disappeared
4 Dec — ignored again
The only real response I got was someone copy-pasting your “no refund” policy — which is funny because you can quote policy instantly, but can’t deliver what customers actually pay for.
This tablet was meant to be a birthday present, and because of your incompetence and lack of communication, the date has already passed. You take money immediately but can’t even give a proper shipping update.
What makes it worse is seeing the same generic replies you give to other customers:
“We have escalated your order to priority.”
If everyone gets the same message, then nothing is actually a priority — it’s just an excuse.
So let me be very clear here:
I want a confirmed, specific delivery date for Order #CAM76671 — not another empty apology and not another vague “we escalated it” message.
If you cannot provide a precise date or if you are unable to fulfil the order, then just cancel it and refund my money. At least be upfront.
I need this reply in black and white, because if this continues, I will have to bring this to the relevant consumer authorities along with documented evidence of your delays, non-responses, and refusal to provide an actual timeline.
I’m posting this publicly because, clearly, this is the only way to get your team to take anything seriously.
Reply from CompAsia2025-12-08
Hi Lloyd,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Thank you for providing your order number. We have reviewed your issue for order CAM76671 and have escalated it to our respective team for further checking. We will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
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