CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.
Is CompAsia legit?
CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.
still waiting
#CAM77961 / CAM77717
2 items, none of them posted out yet. 1 from 16/12
1 from12/12. support until 8pm, none of them replied.
Reply from CompAsia2025-12-23
Hi Fuad Razak,
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, CAM77961 / CAM77717. We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
At the moment, we are experiencing a high volume of messages, which may result in slightly slower reply times. However, please be assured that our team is actively working to improve our response speed.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Order Delayed Beyond Promised Time – Still Unfulfilled
I am extremely disappointed that my order (#CAM77386) has still not been fulfilled to date, even though it has exceeded 5 working days.
The order details are as follows:
• Product: iPhone 14 + FREE 3 Months Warranty – Blue / 512GB / Fair
• Order Date: 7 December 2025
• Status: Unfulfilled
I demand immediate action from your side to ship this product without any further delay. If the delivery is not resolved immediately, I will have no choice but to escalate this matter to the relevant authorities (KPDNKK) and pursue further action.
I expect your prompt response and resolution.
Reply from CompAsia2025-12-22
Hi Cempaka Rembulan,
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, CAM77386. We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Placed my order on 12 Dec 2025. Until today 21 Dec 2025, I haven't received any update/info regarding my order. I'm not sure how "excellent" your devices that I've to pay extra.
Reply from CompAsia2025-12-22
Hi Nazer Sawit,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, CAM77661 . We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Hi,
I sent 1 email and multiple WhatsApp messages to CompAsia Singapore customer service about my new order.
Totally no response at all. Felt like I am ghosted. I am asking if I can walk in to their Pasir Panjang store to collect my "new" device.
Rgds,
Mr. Turritopsis Dohrnii Teo En Ming
20 Dec 2025 Saturday 12.25 pm
Reply from CompAsia2025-12-21
Thank you for your feedback, and we sincerely apologize for the delayed response.
Based on our records, we have replied to your email regarding order number CAS57797. We regret the delay and appreciate your patience. At the moment, we are experiencing a higher-than-usual volume of support tickets, and we will continue to work on improving our response time moving forward.
For your information, self pick-up is currently not available. You had added on same/next working day delivery; however, your order was placed after the 9:00 AM cut-off time on Friday, 19 December. As such, your order is scheduled to be delivered on Monday, 22 December, between 5:00 PM and 10:00 PM.
We hope this clarifies the situation and is helpful.
Thank you for your understanding.
I have purchased two products: an iWatch and an iPad Gen 8. Unfortunately, both had to be returned. The iWatch could not be turned on, As for the iPad, the battery was completely drained (it was left until the battery ran out) and it could not be charged at all even though it had only been used for two weeks.I contacted CompAsia, but the response was very slow. I need response!
Reply from CompAsia2025-12-21
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and the delayed response.
Based on our system records, your order number CAM76871 includes two items. We have responded to your email regarding the return process, and we can confirm that devices have been received at our HQ and are currently undergoing inspection.
We truly apologize for the delay and understand how frustrating this situation must be for you. Please rest assured that we will do our best to expedite the process. Kindly note that the warranty claim process may take up to 14 working days to complete.
Thank you for your patience and understanding. We will keep you updated on the progress.
Today marks the 10th working days for my order and I still haven't received any updates regarding my order. I have contacted Compasia customer support through Whatsapp and only received template, repeated bot-reply with no real concern about my order. Much needed clarification from your team before I refer to the authorities. I would like an explanation before I file a report to KPDN this week.Thank you.
Reply from CompAsia2025-12-19
Hi Asyiq Azri,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us via email or WhatsApp? This will help us look into the matter immediately and work toward resolving your issue.
At the moment, we are experiencing a high volume of messages, which may result in slightly slower reply times. However, please be assured that our team is actively working to improve our response speed
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
The product looks as good as new and it works well. Its almost a year and still working well.
Reply from CompAsia2025-12-19
Hi Zainal,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
Compasia i still did not receive any update related to my order CAM77309..i will make complain to kpdnkk if i am not receive any reply from you..i had sent email & whatssap no response..i had made a report to kpdnkk..your response is soooo unreasonable and toooo slow..keep repeating the same thing..i dont know how long more u need to process my order
Reply from CompAsia2025-12-18
Hi Iera,
We sincerely apologize for the delay in responding, as well as for the frustration and negative experience you have had with us.
Upon checking, your order CAM77309 is currently in the process of being shipped out. We will continue to keep you updated on the delivery status of your order. We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Dear CompAsia Team,
I am writing to express my dissatisfaction regarding the non-receipt of my trade-in payment made at One Utama branch, despite being informed that it would be processed within 14 working days. I already send to the Whatsapp customer service and already email but there is no response at all.
As of today, no payment and no update have been received.
Reference No: MYCAM25078437
Order Date: 27/11/2025
I have fulfilled all trade-in requirements and transferred device ownership to CompAsia. This delay is unacceptable. Please provide an immediate update and confirm the exact payout date.
If this matter is not resolved promptly, I will have no choice but to escalate this issue further.
Reply from CompAsia2025-12-19
Hi Syahmi Ghazali,
We sincerely apologize for the delay you experienced with our trade-in process. Upon checking, our respective team has confirmed that the payment for MYCAM25078437 has been credited, and you will receive the payment by today.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm Regards,
CompAsia Support Team
⭐ 1 out of 5 (only because 0 or negative stars are not possible)
If it were possible to give zero or even negative stars, I would gladly do so. Unfortunately, Trustpilot limits reviews to a minimum of 1 star, which is still far more than this experience deserves.
I ordered a tablet from CompAsia (Order ID: #CAM76671) and received a unit that could not even be powered on. This alone proves that the device was never properly tested, despite CompAsia’s claims of a “32-step quality check.”
After chasing them for updates, the order status suddenly changed to “shipped,” and the dead device was delivered shortly after — which felt like it was rushed out just to silence my complaints.
I returned the defective unit to the Pyramid drop-off shop on 10 December 2025. The shop handled things professionally and immediately sent the device back to HQ, even emailing HQ to request assistance. This clearly shows the problem is with CompAsia HQ support, not the drop-off location.
Today is 18 December 2025, and I have received zero updates from CompAsia’s support team. No status, no explanation, no resolution — just silence.
I paid my money almost one month ago, yet I still do not have a usable product. The amount of time wasted, follow-ups required, and stress caused by this process is unacceptable.
This experience has completely destroyed my trust in CompAsia. Poor quality control, worse customer support, and no accountability once they have your money.
Avoid if you value your time and peace of mind.
Reply from CompAsia2025-12-19
Hi Lloyd,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration, inconvenience, and disappointment you have gone through. This is certainly not the level of service or quality we aim to provide.
We fully understand how unacceptable it is to receive a device that could not be powered on, especially after our stated quality checks. We also regret the lack of timely communication and updates after the device was returned, which understandably added to your frustration. Your feedback regarding the delays and silence from our HQ support team is taken very seriously.
We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your device issue.
For your reference, the device was dropped off on 10 December at our Sunway Pyramid store, and we received it at our HQ on 12 December. Please note that warranty claims typically take up to 14 working days from the date we receive the device, depending on the nature of the issue. We truly appreciate your patience and understanding during this process.
Hence, we kindly seek your cooperation to allow us some time to carry out the necessary checks.
Please rest assured that we are actively following up on your case and will provide updates as soon as there is any progress.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Good overall experience, much room for improvement
I purchased a secondhand iPhone from CompAsia in mid September and unfortunately within a few days the screen went green and foggy. The process of sending it in for a warranty claim and repair was fairly straightforward with prompt and clear communication from CompAsia. I received my phone back within a week and have been using it problem free ever since. Customer service was helpful throughout and I didn't pay any additional costs, however the phone screen not working the first time after I had transferred all my data did cause some inconvenience. I appreciate CompAsia's business model of refurbishing tech devices and believe it is better to buy and use second hand where possible, especially with tech considering the amount of waste that comes with device production. My dealings with them were smooth but from other reviews I would suggest the company improve their communication with customers and be more transparent about potential risks and wait times in terms of receiving devices and also repairing faulty ones. Especially if they want to retain their no refund policy, which is a high barrier of entry for many buyers especially if there are so many cases of devices needing repairs after purchase.
Reply from CompAsia2025-12-19
Hi Syar S. Alia,
Thank you very much for taking the time to share your experience with us and for your thoughtful feedback.
We’re glad to hear that the warranty process was straightforward, the repair was completed promptly, and that your device has been working well since then. We also appreciate your kind words about our customer service team and our commitment to refurbishing technology responsibly.
At the same time, we sincerely apologize for the inconvenience you experienced when the screen issue occurred shortly after your purchase, especially after you had already transferred your data. We understand how frustrating this can be and appreciate your patience throughout the process.
Thank you as well for your constructive suggestions regarding communication, transparency around potential risks, and repair timelines. Your feedback is valuable to us, and we are continuously working to improve how we set expectations and communicate clearly with our customers.
We truly appreciate your support of our mission to reduce electronic waste by giving devices a second life. Your insights help us grow and serve our customers better.
If you need any assistance in the future, please don’t hesitate to reach out.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Customer service experience is good, product received is in good condition as well. Just hoping to have more phone options to choose and brands too. Appreciate it overall, keep up the good job!
Reply from CompAsia2025-12-19
Hi KongJee Tan,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
I was informed that the processing and delivery of my MacBook would take approximately 5 to 7 working days.
However, it has now been more than two weeks, almost three weeks, and I still have not received my MacBook. This delay is far beyond the promised timeframe and has caused inconvenience.
I have already made the payment and have also emailed the company to request an update, but unfortunately, I have not received any clear or satisfactory response regarding the delivery status.
I hope the company can take this matter seriously and provide a proper explanation and a prompt resolution as soon as possible.
Refference
Invoice Number = INV-20251130-
VGKSZJ
Reply from CompAsia2025-12-18
Hi Najmi,
Thank you for your patience, and we sincerely apologize for the delay. Our representative has reached out to you earlier today to assist with the delivery arrangements and to also offer you with a free upgrade due to the delay.
As shared, your MacBook is scheduled to be shipped out today, 18 December 2025, and is expected to reach you within approximately two (2) days, subject to courier transit. Please note that the eKYC process will be conducted by DHL upon delivery.
Once again, we truly appreciate your understanding and patience, and we kindly ask for a little more time as we work to ensure your order is delivered to you smoothly.
Warm regards,
Compasia Support Team
I’m really disappointed with overall service with you. Seriously. If I know this will happen I will never trade in my phone on the first place. Your team has been really misleading your consumers. Keep on giving fake hope and all the liars. Till to date my reimbursement has not been credit yet. Iam beyond fed up, I will make police report and direct report to Tribunal Pengguna.
MYCAM25078257
Reply from CompAsia2025-12-18
Dear Fadzyl,
We are truly sorry for the frustration and distress this experience has caused you. Please accept our sincere apologies for the delay and for the shortcomings in our communication.
We would like to share that your payment was processed and completed yesterday. Kindly allow some time for the amount to be reflected in your account, as processing times may vary depending on the bank.
Thank you for bringing this matter to our attention. Your feedback is taken very seriously, and we are committed to doing better.
Warm regards,
CompAsia Team
Place my order #CAM77137 on 2 dec. In the website clearly state delivery within 3-5 working days. no update or tracking whatsover to me almost two weeks!!! And their customer service is also pointless!!!!!
Reply from CompAsia2025-12-16
Hi Deyna Deyna,
We sincerely apologize for the frustration and negative experience you’ve had with us.
We have escalated your order CAM77137 to the respective team for further checking and we will continue to keep you updated regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Hello, i have a problem with compasia. I sold my phone with them, promised the payment within14 days but it’s been 16 days. I sold on 24/11/2025
I’ve emailed with their customer support. Repeated saying please wait due high traffic trade in.
Reply from CompAsia2025-12-16
Hi Kamarulzaman Maddaroll,
We sincerely apologize for the delay you experienced with our trade-in process.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
Any update regarding my reimbursement? It’s almost 5pm. I have not received any payment yet as your end update the payment is confirm today.
Please check. MYCAM25078257
Reply from CompAsia2025-12-17
Hi fadzyl bakil,
We sincerely apologize for the delay you experienced with our trade-in process. We have escalated your order ID MYCAM25078257 to the respective team for further checking. We will keep you updated on your issue.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
Order advertised as ready stock but the order still not shipped out until today. It’s been 18 days. Customer service repeatedly gave generic responses like qc is in process but no action were taken to speed up the process. Very disappointing experience.
Reply from CompAsia2025-12-17
Hi Alya Alissa,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Upon checking, we have reviewed your order CAM76805 and have kept you updated on its status. We will continue to follow up with you regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
I have not receive latest update related to my order CAM77309 submitted on 5/12..Its almost 2 week and when whatssap no response..last week compasia response to my email state my order in processing and quality check..how long needed to process and do quality check..Compasia please update me the status!!
Reply from CompAsia2025-12-17
Hi Iera,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Upon checking, we have escalated your order CAM77309 to our respective team for further checking. We will continue to keep you updated regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Hi CompAsia - why still need to wait till tomorrow? It’s more than 14 working days. In total of 21 days.
How come? This is very frustrating seriously.
What time should I receive the payment if you say by tomorrow? MYCAM25078257
Reply from CompAsia2025-12-16
Hi fadzyl bakil,
We sincerely apologize for the prolonged wait and completely understand how frustrating this has been for you, especially given that it has exceeded the expected timeline.
We truly regret the inconvenience caused and appreciate your patience throughout this process. Based on the latest update, we kindly ask that you allow us until the end of the day for the payment to be reflected. Please be assured that this matter is being closely monitored and prioritized.
Thank you again for your patience and understanding. We sincerely appreciate it.
Best regards,
Compasia Support Team.
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