CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.
Is CompAsia legit?
CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.
my order number is CAM76964 ...ive ordered at 29 november....and its been 7 working days...please update about the ip quickly...i need to use for my work....its keep saying ready for processing
number is CAM76964 ...ive ordered at 29 november....and its been 7 working days...please update about the ip quickly...i need to use for my work....its keep saying ready for processing
Reply from CompAsia2025-12-08
Hi Hazman 'Alif
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, CAM76964. We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
I bought a mac mini m1 , the device was in perfect condition , no sign of cover up of wear and tear. In perfect original condition. So far so good.
Reply from CompAsia2025-12-08
Hi Bharath Pandian,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
This is the last time I'll buy anything from CompAsia
The last time I bought something from Compasia, it didn't take so long for them to process my order. According to their customer service response last time:
"Generally, it will take 1-2 working days from the date of purchase for us to proceed with your order. After that, shipment will take 1-2 working days for Peninsular Malaysia, and 2-3 working days for Sabah & Sarawak. Tracking number will be sent accordingly to your registered email once the order has been shipped."
This time around, I placed my orders on the 22nd of November 2025, Saturday. Knowing fully well that it was on a weekend, I expected the orders to be processed on Monday, the 24th, since that's the first working day. However, only one device was shipped (after I contacted the customer service through WhatsApp and email) on the 26th, Wednesday. The other device was still not processed.
Now, it's been the eighth working day, the 4th of December. I emailed the customer service again on Sunday to ask for an update and to urge them to ship the device as soon as possible because I need to use it for my studies abroad, and I can only receive the package before Friday because I'll no longer be in Malaysia after that. Plus, if it arrives after my departure, no one can receive the parcel on my behalf because I'm no longer at my workplace (it's addressed to be shipped there).
The customer service responded with something along the lines of "We'll do the best we can." Honestly, it's already Thursday, the 4th of December now. I haven't even received a tracking number. I am seriously disappointed with their service.
I should have read the recent reviews on Re**it and Tr*****lot. Damage has been done, CompAsia. You deserve this review.
Reply from CompAsia2025-12-04
Hi Nurfarah Athirah Binti Abdulla,
We sincerely apologize for the frustration and negative experience you’ve had with us. We understand how upsetting this must have been for you.
Upon checking, your order CAM76538 has been fulfilled, and the device has been successfully delivered to you. If you need any further assistance, please feel free to reach out to us via email or WhatsApp. We are here to help.
We truly appreciate your patience and understanding throughout this process, and we remain committed to improving our communication and service to ensure you receive the support you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Please think twice before make purchase with compasia
Hi,
I ordered my device on 21st Nov. Looking at the comment section, it seems like lots of device is not being delivered on time and to my case, they said the device is not available and sourcing currently but without giving me an estimating time to wait. This is ridiculous.
How could a device be not available where you allow the purchase being completed through the website? This is unacceptable.
Reply from CompAsia2025-12-04
Hi Stephen,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us via email or WhatsApp? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
BAD EXPERIENCE ON COMPASIA SERVICE , what is your problem how come starting n NOV so many user complain isnt it your team out of worker , or compAsia have big issue on your internal . start from nov all customer received bad review , i am on of the person on the last few days i order . i am tired to tell those any story , i just want you to move the thing faster email i had send , whatapps i had send but no just reply wait and wait .
i need you fast responce on the order id
CAM76703 ,CAM76651 if i cant received on this 2 days i will request for full refund and compensation for wasting my time
Reply from CompAsia2025-12-03
Hi vincent tai,
We sincerely apologize for the frustration, inconvenience, and negative experience you’ve had with us.
Thank you for providing your order numbers, CAM76703 and CAM76651. Upon checking, we have escalated both orders to the respective team for further review. We will continue to keep you updated via email regarding the progress of your orders. Once again, we sincerely apologize for the delay.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
#CAM76632
15 PM 256GB
Order placed in 24th November 2025, till now on 2nd December 2025 (8 Days already) but the status still unfulfilled.
I already WhatsApp and Email to CS regarding this issue but no reply till now.
A bit frustrated because i am expecting to received before 29th or 30th Nov 2025 because it meant to gift for my wife, unfortunately it didn’t fulfilled accordingly and request to refund.
Very bad customer service
Reply from CompAsia2025-12-03
Hi Ahmad Shafik,
We sincerely apologize for the delay in responding and for the inconvenience this issue has caused you. Upon checking, we have escalated your order CAM76632 to the respective team for further review. We will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Order #CAM76722 – Final Notice
I am writing this as my final warning regarding my order placed on 25 November 2025. It has now been over 12 days, and I have received no tracking number, no shipping confirmation, and no clear update on the status of my item. My order still shows “unfulfilled”, which is unacceptable.
I have been extremely patient, but this delay has already affected my work and caused significant inconvenience. Your promised delivery timeframe of 3–5 business days has long passed, and the lack of communication is highly unprofessional.
I am requesting an immediate update, including:
1. The exact shipping status,
2. The tracking number, and
3. The confirmed delivery date.
If I do not receive a proper update within the next 24 hours, I will proceed with the following actions without further notice:
• Filing an official complaint with KPDN (Ministry of Domestic Trade),
• Submitting a payment dispute/chargeback to my bank, and
• Leaving a detailed public review regarding this experience.
This is your final opportunity to resolve this matter.
I expect a prompt and serious response..
Reply from CompAsia2025-12-02
Hi Alexa Awang,
We sincerely apologize for the frustration and negative experience you’ve had with us, as well as the lack of updates through our communication channels.
Upon checking, we have reviewed your issue for order CAM76722 and have informed our respective team for further checking. We will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
The delivery was a little long, but the device came in good condition! :)
Reply from CompAsia2025-12-02
Hi Ally Allyxx,
Thank you so much for the 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device, and we sincerely apologize for the delay in delivery.
Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp.
Regards,
CompAsia Support Team
Order ID #CAM75889 - I placed an order on 11/11/2025 for an iPhone 14 512GB in White (Excellent Condition). According to CompAsia’s website, the shipping time is supposed to be 3–5 working days, but until today, I still haven’t received any shipping number or real update.
I’ve already emailed their support, but I keep getting the same repeated responses with no actual progress. I also tried calling their customer service, yet no one picked up, even during working hours. This has been really inconvenient because I currently don’t have a phone and I just need proper information about my order.
If my order is not in stock, I would appreciate if they could replace it with another phone (even an upgraded model) rather than leaving customers waiting without any clear communication. The lack of transparency and updates is honestly disappointing.
I hope CompAsia can improve their customer service and shipping communication so buyers won’t go through the same experience.
Reply from CompAsia2025-12-01
Hi Azila Abu Zaki,
Thank you for sharing your experience with us. We understand how upsetting this has been, especially with the delays and the repeated follow-ups you had to make.
We’d really like to look into your case properly and provide you with a clear update, but we’re unable to locate your order based on the review alone. Could you kindly share your order number with us? Once we have it, we’ll immediately verify the status and address the issue directly.
We appreciate you highlighting these concerns — it helps us improve our service and communication moving forward. We’re ready to assist you as soon as we have your order details.
Warm regards,
CompAsia Support Team
I order the phone 20/11/2025 but until today I did not receive any tracking number. I emailed and whatsapp them but no reply. I trusted your company so I ordered from your website. But until today my order still unfulfilled. Order id #CAM76451
Reply from CompAsia2025-11-29
Hi there,
Thank you for your feedback. Upon checking, we have already provided the tracking number in a separate email. Your order is currently in “out for delivery” status.
We sincerely apologize for the delay and any inconvenience caused. Rest assured, we are working to improve our services for a better customer experience.
Today is the fourteenth working day for me to sell my electronic devices. Although I have sent many emails and WhatsApp to urge progress, it is always a template reply. I have been preparing evidence to complain to Tribunal tuntutan pengguna Malaysia (TTPN) MYCAM25074446
Reply from CompAsia2025-11-28
Hi Yew Xian Foong,
Thank you for sharing your feedback with us — we truly appreciate it.
We’d also like to update you that your payment was successfully disbursed yesterday (27/11/2025), and everything has now been completed on our end. We understand that the earlier delays may have caused frustration, and we’re genuinely sorry for the inconvenience you experienced.
If you feel that our recent actions have helped address your concern, we kindly hope you might consider revisiting your 1-star review, as it would really help reflect the resolution we’ve reached together. Of course, the decision is entirely yours, and we respect it either way.
Please let us know if there’s anything more we can do for you — we’re here to help.
Warm regards,
Compasia Support Team
This has been one of the worst online shopping experiences I’ve ever had. If 0 stars were possible, I would give 0. I honestly wish we could upload screenshots to show how bad this experience has been.
I ordered from CompAsia on 10 Nov, and nothing in my order was stated as preorder. Their website said the item would ship in 3–5 working days, but until now (27 Nov), nothing has been processed or shipped. Customer service keeps sending the same copy-paste replies and will not answer simple questions like "Do you actually have the stock?"
When I asked to cancel the order, they kept saying my cancellation is “pending approval,” even though the order was never processed or shipped. WHY IS THERE EVEN A NEED FOR APPROVAL FOR AN ORDER THAT WAS NEVER PROCESSED OR SHIPPED? This makes no sense, and the level of avoidance and lack of transparency is extremely alarming for any buyer.
I have already reported this to KPDN. This experience has completely destroyed my trust in CompAsia. Please be careful, and if you face the same issue, report it to KPDN as well.
Also, please stop sending generic template replies to serious issues. It feels like you are not genuinely looking into the problem, just buying time with the same scripted response over and over again. 👇👇👇
(edit)If you genuinely intended to assist your customer, you wouldn’t be sending the same response over and over again. How many follow-up emails have I sent where you’ve given the exact same answer? You keep saying, “We will follow up with our team immediately” and “We will provide you with a clear update as soon as possible,” but honestly, did you actually do that???
Reply from CompAsia2025-11-28
Hi JC,
Thank you for sharing your experience with us. We understand how upsetting this has been, especially with the delays and the repeated follow-ups you had to make.
We’d really like to look into your case properly and provide you with a clear update, but we’re unable to locate your order based on the review alone. Could you kindly share your order number with us? Once we have it, we’ll immediately verify the status and address the issue directly.
We appreciate you highlighting these concerns — it helps us improve our service and communication moving forward. We’re ready to assist you as soon as we have your order details.
Warm regards,
CompAsia Support Team
I order iphone 16 with on November 18/11..
now mark 7 th days of business day 26/11..
my item not arrived yet..also i want to collect at their branch semenyih..i ask on whatsapp today.They bot reply my whatsapp..I m very regret using compasia..Make promise to deliver or can be pickup by 7th day of business day..But its make me so frustrated..my order id
OR-248836-RNPM
Reply from CompAsia2025-11-27
Hi Khairil Ismail,
We sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us.
We have reviewed your order OR-248836-RNPM and have informed our respective team for further checking. We will continue to keep you updated via email regarding your device issue.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Absolutely terribe service! Place my order #CAM76475 on 20th. In the website clearly state delivery within 3-5 working days. Now entering day 5 and no update or tracking whatsover to me. And their customer service is also pointless.
If you are thinking to order from them - don’t.
Finally got the device on 29th Nov. The funny thing is I ordered iPhone 16 512GB and they sent me iPhone 16 Plus 256GB. Crazy. And now they are not answering me when I asked where to exchange it.
Reply from CompAsia2025-11-27
Hi Syamer Abdol,
We sincerely apologize for the delay in responding and processing your order, and we truly regret any inconvenience this may have caused you. Please rest assured that our team is actively looking into this, and we will keep you updated until the issue is fully resolved
Thank you for providing your order number, CAM76475. We have escalated your issue and informed our respective team to expedite the delivery of your device as soon as possible.
We truly appreciate your patience, understanding, and valuable feedback regarding this matter, and we are committed to improving our communication moving forward.
Once again, thank you for your kind patience and understanding.
Warm regards,
CompAsia Support Team
ORDER ID :- #CAP40917
I ordered a i phone 13 on 16 november thru compasia and it's a 10days completed but there's no any update on my mail also not updated status in compasia website i really feel frustrated after buying from this platform i already paid full amount 10 days ago but still we don't get my device it's so long waiting and not even update anything in compasia website or not any update getting on my mail id if you guys are not able to deliver phone kindly please refund my money back otherwise deliver my phone in two days or if not I'm going to take legal action on you.
Reply from CompAsia2025-11-26
Good day nina mae mueden,
We understand how frustrating it is to wait without any updates, and we truly appreciate your patience. Due to the recent natural disasters, there have been some unexpected hiccups in our processing, and this has unfortunately affected the handling time of certain orders — including yours.
We’ve checked your order and it’s currently being processed, and our team is expediting it so the device can be shipped out as soon as possible.
We hope that you can give us some time to send the tracking number to you via email.
Thank you for your patience.
Warm regards,
Compasia Support Team
ORDER ID#CAS55117. I purchased a product from Compasia on 12th of November. For almost a week I haven't received the order when it should be received 3-5 days only.
-17th November I informed them I haven't received the item. They responded that they will escalate it to respective team and will do their best to deliver the order as soon as possible.
-18th November I messaged them again but Compasia didn't respond that day.
-19th November certain Wana responded that they give follow up reminder and urge relevant team to expedite the process. And SPX has informed them that there is no issue with the parcel though experienced delay due to 11.11 sale backlog. And deliveries may take a little longer than usual.
-21st November I updated them I haven't received my order.
-22nd they responded as follow up reminder was sent.
-25th I reminded them again and up to now they haven't responded.
So total 14 days after I ordered but still no item received from this company.
If I can give zero star then I will.
Reply from CompAsia2025-11-26
Hi Jepoy,
We understand how frustrating this delay has been, especially after your repeated follow-ups. Your original parcel was affected by the heavy 11.11 backlog on the courier’s end, which caused the extended delivery timeframe.
We’ve already emailed you on 26/11 with an offer for a replacement device, and we’re glad to confirm that you’ve agreed to proceed with it. The replacement unit will be shipped out today, 27/11.
Thank you for your patience — we hear you, and we’re committed to ensuring you receive your device without any further delay.
Warmest Regards,
Compasia Support Team
Made a purchase on 14/11/2025. It was stated that the delivery process would take 3-5 working days. But until now the purchased item has not been received even no follow up from them.
Then I made a query on 21/11/2025 to the website, they apologized that the variant ordered was currently unavailable due to overwhelming demand, but the weird thing is they still advertised it on their website, not as mentioned.
I also do reach them through whatsapps, but the feedback same as like the other complainers here. Unsatisfactory and unprofessional.
24/11/2025, after another query on whatsapp, they offer me to change for variant of my device. At first I was decline, but because I thought I wanted to use it immediately, I changed my mind and agreed on 25/11/2025.
They said will provide me with tracking number / link via email once my order shipped. We'll wait and see when they share the link.
From 3-5 days, became more than that. Makes it worse when the service provided disappoints customers.
Reply from CompAsia2025-11-26
Hi Hairul,
Thank you for sharing your experience, and we understand how frustrating the delays and repeated follow-ups have been for you. The overwhelming demand for your original variant caused unexpected processing issues, and we acknowledge that this should have been communicated to you much earlier.
Since you’ve agreed to switch to the alternate variant on 25/11, we want to reassure you that your order will be shipped out today (26/11). The tracking number will be sent to your email by tomorrow morning.
We appreciate your patience throughout this process, and we’re committed to getting your device to you without any further delay. If there’s anything else you need, we’re here to assist.
Warmest Regards,
Compasia Support Team
Sold iPhone 15 PM at 1utama branch since 6/11/2025 until 24/11/2025 haven’t received anything yet. WhatsApp and email wasn’t responsive . Bad customer service .
Reply from CompAsia2025-11-25
Hi ang yee xun,
We sincerely apologize for the delay you experienced with our trade-in process. Upon checking, the payment for payment reference, MYCAM25073455 has been credited on 24/11.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
Delay in fulfillment
#CAM76204, ordered two units of iPhones on Nov 15, received email on Nov 17 [WD1] indicating shipping expectation of 3 - 5 days.
Nov 20 [WD4] - WhatsApp enquiry made as status “unfulfilled”, was informed that order is still in process. The shipping expectation only applies AFTER the order is processed.
Nov 24 [WD6] - enquiry via WhatsApp again, replied without indication of fulfillment date.
*should have indicated the expected fulfillment timeline ON TOP of the expected delivery date.
Updated below on 4 Dec 2025
Nov 25 [WD7] - enquiry via WhatsApp, received reply of delay deliver, without fulfillment nor tracking number.
Nov 27 [WD9] - enquiry via WhatsApp, received reply of shipment preparation and CompAsia to send tracking number via email. No email received.
Nov 28 [WD10] - enquiry via email. Received reply “in the process of checking the delivery and tracking”, no deliver details provided nor tracking number.
Nov 29 - same cycle as Nov 28
1 Dec [WD11] - “currently checking the status of shipment”, again no tracking number provided. Gave instructions to refund and acknowledged by Compasia.
2 Dec [WD12] - did not receive refund, emailed compasia and without response.
3 Dec [WD12] - did not receive refund, emailed compasia and without response.
4 Dec [WD13] - received email from compasia, only started to ask for bank details 3 days AFTER refund instruction. And indicated that refund will take another 14 working days.
Hope the chronology helps your decision.
Reply from CompAsia2025-11-25
Hi Wee Kee Chuah,
We sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us.
Upon checking, we have reviewed your issue for order CAM76204 and have informed our respective team for further checking. We will continue to keep you updated regarding your device.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
I've ordered since 14 Nov 2025 and until now still no tracking number provided. I emailed them a couple times but only received the same updates which is my phone is still in the processing and quality control stage.
It's frustrating because it was stated that it takes 3-5 working days, and even on the 5th day I had to ask for an update.
My order is #CAM76182
Please Compasia take this seriously I need to use a phone this is very draining.
Update 25/11/2025: Today had been the 7th Working Day... (if you include the weekend I had to wait, it's already 9 days...)
Update 26/11/2025: 10th Day of waiting for my device. Nothing. No tracking link, nothing. I'm asking for a refund tomorrow if no news atall as today's my last straw. I need to use a phone.
Update 27/11/2025: I've decided to cancel my order and proceed with my refund. I had to wait for more than 10 days and I'm truly disappointed and unsatisfied. Waiting for them to confirm my refund request.
idk what to say. im deeply disappointed
Reply from CompAsia2025-11-25
Hi Lee Bakri,
We sincerely apologize for the delay in responding, and for the negative experience you’ve had with us.
Upon checking, we have reviewed your issue for order CAM76182 and have informed our respective team for further checking. We will continue to keep you updated regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
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