simba.sg (simba.sg) has a 1.3 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers heavily criticized the poor network connectivity, noting that weak signals and frequent disruptions made daily internet usage and online transactions extremely difficult. Additionally, customers faced major problems with billing, describing unexpected charges, unwanted automatic renewals, and a frustratingly unhelpful online support team.
Some reviewers were happy with the polite staff available at physical service centers and found the roaming connectivity quite useful when traveling abroad. However, others noted that resolving account problems online remained a tedious and stressful process, often leaving people without proper assistance or resolutions. Many individuals also experienced significant delays when attempting to terminate their long-term contracts.
Auto-generated from all reviews of this business. For reference only.
SIMBA is the only telco which will suspend & cut off your Home Broadband service ON THE FIRST DAY of billing month! Other telcos will only resort to such methods if you don't pay for a few months. And even if you want to pay the $29.99 immediately, you can't. Their on-site service counters doesn't accept payments for Broadband and the only way is to update your payment details online and wait til 2am for them to automatically deduct the amount. And then you have to wait another 10 days for them to reinstate your internet & phone line. Their service counters & SIMBA hotline doesn't cover Broadband so there is nobody to help you. Only through their online forms/emails which are generic bots who take more than 24hrs to reply! very frustrating experience with SIMBA to be honest...never again!!
Recently Simba cut off my broadband service without alerting me about a failed bill payment due to a faulty credit card. Even though the faulty card was replaced quickly in the SIMBA app and appeals were made for them to expedite restoring the service asap, the service was only reinstated the next day. The experience was shocking, and very disruptive for those working from home.
Simba Customer service is the worst ever!
This Ellen is a incompetent or a degenerate!
Submitted a port in request from Eight. She keep giving me excuses: not the right provider, not postpaid plan, account inactive. Every time I ask for a reason, she keep changing the excuse. I provided screen shots of the sign up information with the other teleco and evidence showing the plan is a postpaid plan and active. 1 month of back and forth still does not resolve the issue. I request to terminate the account and porting, and provide a credit for the paid amount for the line. However she insist of no refund for signup fees? The amount is not a sign up fee! It is service fees for the line. She Keep asking for confirmation !! Just terminate the line!! Does not conflict with refund or no refund!! Simba is looking for a lawsuit with such service. No service provided means charges has to be returned.
Please PLEASE Stay away from SIMBA. It is not usable, low network connectivity EVEN AT HOME. Are you telling me that their "wide area coverage" doesn't cover my place? BTW, I stay somewhere central-ish. Recently tried to port over from SIMBA and they prevented me from doing so, requesting that I make payment to renew my plan before porting over. WHAT??? I don't understand why because my plan has NOT expired, yet they are telling me I have to PAY to port out? So frustrating!! If I could give negative stars I would. Never ever, EVER, go SIMBA. Stay away from this shitty telco for your sanity
Support servi e is really a as bad we live in 1960 ans when u ask them question they will we will respond to you in 24 hours.Its the worest broadband or.mobile service provider. Bo not buy it please stay away from #SIMBA
The rating should be zero for SIMBA - continuing to deteriorate
The rating should be zero. Why is this service provider even allowed? I am in CBD, outdoors, and have no reception at all! It used to be just inside buildings but it has extended to anywhere with tall buildings around you?
Can not stress enough how bad Simba is. The customer support is probably the worst you will ever face. Only email conversations, with around 0-1 answers per day. We wanted to terminate our contract, a pretty standard procedure I assume, as we where moving out from our apartment, and it litterally took around 2 months to get it cancelled due to various inaccuracies and technical solutions that didn't work properly.
Simba team worst worst worst worst worst management
1. Always no network
2. They are unable solve their network problem after multiple calls for many hours - waste people time
3. Unable to send their technician to come over the house to fix the problem while request people to bring the modem to their office during working hour, only Monday to Friday
4. Arrange their technician to come over the house after fk half year later
5. Their technician came late for hours
In conclusion, the service is super bad like they are managing by a group of idiots that came from this entire universe
Place order on 14th June , for sim card to be mail to letterbox. Till today 26june still have not received. Will not patronise the service again.
Basically u have no one to make calls to enquire .
SIMBA simply does not work in the CBD area especially inside buildings
I am currently in Hong Lim food centre and SIMBA could just barely take me to this site after 2-3 minutes including an initial failed attempt. SIMBA is so reliably bad indoors in the CBD area i can never get any signal in my office in Capitagreen. Changing for sure but I feel that this service is so poor it should not be allowed to operate.
Everything went wrong. Connection like dog shit. Was using singtel previously and i could use it even if i am at my neighbour house. But now simba internet i cannot even watch show in my toilet. Why is it getting worse? Modem is at living room but my room connection only 2 bar. I signed 2 years already. Die liao lo.
According to the imda website (SG govt website), I'd need to ask my telco to block all international SMSes (and that includes short codes/verification codes) if I don't want to receive them. But the fact of the matter is, I've never opted in. Yet Simba has auto blocked all such SMSes. And when I asked them to unblock, the customer support staff just kept delaying. It's been about 2 weeks since I first raised the matter.
Charged me for canceled renewal; was promised that I will not be charged; no refund even after 3 weeks
Charged me for renewal when line was already terminated. Was promised they have have cancelled and will not charge, but did so anywhere.
Wrote to them for refund, kept telling me that there was "did not receive any update", "closing monitoring the situation".
3 weeks later, I still have not received the refund. Filed a chargeback with my bank.
It is not poor customer service. It is no customer service.
Avoid.
⁸Amateurish operational processes, ineffective customer service and a company of people who say "er this is how it is" with no actual solution.
Shortly after subscribing for broadband service the internet went down. Even though I tested myself and reported immediately and requested them to check their own service lines, they keep coming back with multiple calls and appointments fiddling with the ONR and fiber optic cable. Every escalation needed 24-48 hrs before they call back and after that need to wait same time before appointment. Wasted so much time and even had to take time of to be on site twice. Took more than 1 week to fix and the issue has nothing to do with my home. All this while internet was down with no respect for customer's time and still billed full price.
Their response: There are proper procedures to be followed. PROPER? In whose definition? Why do paying customers have to bear the inconvenience of your unreliable service instead of actually diagnosing and mitigating with your backend directly first?
As an ISP internet shouldn't even be down in the first place. Their non-existent customer service makes it worse.
DO NOT sign up unless you like to gamble. Advertised speed does not even match and their poor service, unreliability and stupidity only scratches the surface of a company that has no regard for quality or customers.
They dont deserve a Fish star at all. Worst customer service experience ever. Take 72 hours to solve your issue despite countless ticket. While other ISP couldve solve it within 2 hours or less. This is cheap but not good
Worst telco in SG. Most deadspots. Should not even be allowed to operate in SG with their subpar internet quality.
Heard they want to acquire M1? get the hell out of SG
False advertising on reliable speed. Switched to SIMBA for less than 30 days and already regret it. 5G is rarely available, and LTE speeds often feel like 3G. Connectivity on the MRT is especially poor, with frequent loss of signal underground. To make matters worse, I have to pay $30 just to port out to another telco. Cheap plans mean little when the network is this unreliable.
Where 5G means 5 Generations slower. Results guaranteed.
Simba promised me blazing 5G speeds. What I got instead was a network so slow, my 36MB app download had time to write its own autobiography before finishing. PayNow payments via 5G connection? More like PayNever. Apparently the elves powering Simba's bandwidth knocked off early.
I've seen faster connections on a Nokia 3310 in a submarine. If you enjoy watching loading bars like they're Netflix originals, Simba is the plan for you. If want envious looks turn heads on your retro internet speed, look nowhere else. I don't suppose anyone at Simba would see this review though, but the time they load up this review page it should be 2047. 5G logo on the box. 4G speeds. Zero shame.
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