The worst Telco I've ever had the…
The worst Telco I've ever had the displeasure of using. They bought M1 and became worse. Network doesn't work. Everything is slow. You lose connection waiting at bus stops.
About simba.sg
Data updated- Website
- simba.sg
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 115 reviews
- Replies to negative
- 0% (0/212)
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Is simba.sg legit?
simba.sg (simba.sg) has a 1.3 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers heavily criticized the poor network connectivity, noting that weak signals and frequent disruptions made daily internet usage and online transactions extremely difficult. Additionally, customers faced major problems with billing, describing unexpected charges, unwanted automatic renewals, and a frustratingly unhelpful online support team. Some reviewers were happy with the polite staff available at physical service centers and found the roaming connectivity quite useful when traveling abroad. However, others noted that resolving account problems online remained a tedious and stressful process, often leaving people without proper assistance or resolutions. Many individuals also experienced significant delays when attempting to terminate their long-term contracts.
Auto-generated from all reviews of this business. For reference only.What people say
Serious security & banking access issue — SIMBA failed to resolve for weeks
I recently ported my number to SIMBA Telecom and immediately ran into a critical issue: I could not receive OTPs issued by the DBS hotline and certain incoming calls from specific numbers, including a friend’s number and a DBS staff number. I first reported this issue on 7 March. I even went to the SIMBA service counter and queued for 30 minutes to explain the situation in detail. Shockingly, the staff submitted a vague report that did not reflect the real problem, which led to repeated and irrelevant follow-up questions from support. Despite multiple emails, weeks have passed with no proper resolution, seriously affecting my ability to access banking services. I have already submitted a complaint to IMDA because the handling of this issue is completely unacceptable. My expectations are simple: SIMBA should waive any port-out fees, refund the initial month’s charges, and allow me to port my number to another provider immediately. This experience highlights severe shortcomings in SIMBA’s customer service, staff training, and operational reliability. For a telecom handling sensitive information, this is extremely disappointing.
Simba literally has the damn WORST ever service
Simba literally has the damn WORST service I ever encounter. They will threaten you, if you want to terminate or cancel the service. They will anyhow charge you. They charge around 200 plus for the one month bill. When ask them, they just treat it as pay forward
Buyer BEWARE!
For people that require a stable IP, SIMBA is not for you. I did not know that they have a dynamic IP and this is making it impossible for me to log onto my org's security environment because of the dynamic IP! and NO WHERE does SIMBA informs that they use a dynamic IP which might create issues when logging onto a secured network because secured networks do not like that SIMBA keeps changing the IP address when logged on which makes identification difficult and therefore security impossible! This creates a situation where I am UNABLE TO WFH because of SIMBA! I never thought I could have a worse operator than Starhub and I have BEEN PROVEN WRONG! Do not get sucked in by the island wide big marketing campaign to sign on with them for 2 years because you will have to suffer for it! I had also used their mobile plan thinking it was good value but the network is so shit that I could not get coverage in the office at 21 floors up! After 1 month of this shit coverage, I immediately changed back to GOMO and willingly paid more for my plan to get proper free roaming access. Seriously, the proverb pay peanuts and get monkeys have never rung truer. Be warned!
Roaming is bad
A big part of SIMBA’s value proposition is bundling many GBs of roaming data. What they don’t tell you is the speed is very slow. I know this because I go fed up and bought a local sim and speeds are much faster.
The performance of Simba Broadband
The performance of Simba Fibre Broadband has been disappointing. I am unsure whether the issue lies with the Simba server or with the router device (D-Link BE7200). Even when sitting just one wall away, the audio during calls is intermittent, and the same happens when streaming on social media platforms. It is also difficult to find the right customer service contact through the website. I would, however, like to sincerely thank Ms. Syah at Pasir Ris Mall for her excellent support. She helped me create a service ticket, which finally connected me with the appropriate support teams. The first-level online support team was unable to resolve the issue. The second-level team managed to improve the performance somewhat, but the connection quality is still not as good as another service provider we used before. We hope Simba can improve their service because we just made 2-year contract.
Terrible network,false advertising
Terrible network,false advertising! Don't waste your time and money like I did with this network.its called Simba because you have to hold your phone high in the air to find network,just like how Rafiki raised Simba in the air in Lion King.
I just subscribed to the simba 10Gbps…
I just subscribed to the simba 10Gbps broadband and instantly regret it. The speed is nowhere near 10gbps but ard 1gbps even though my hardware can support up to 2.4gbps. Called the teach support and they keep claim the contrain is on my hardware. When my ether card supports upto 2.4gbps.
Worst service provider ever encountered.
“If there is a 0 star, I would rate Simba as 0. And strongly advise others to think carefully before subscribing to SIMBA boardband. I received email from Simba that my boardband was activated and followed the email instructions to create simba account, but the activation link never arrived, making it impossible to access basic services such as billing. I contacted web support and, over several days, received no resolution—only repeated instructions to wait. Compared to other service providers, where a single call is usually sufficient and issues are resolved instantly or within hours, this is the worst service that I ever experienced. I wasted considerable time writing to their web support to ask them to resolve problems that was given by Simba in the very first place. This reflects a super weak onboarding process and inadequate/ unacceptable customer support for what should be a basic digital service.”
Simba's 5G network is not working on my…
Simba's 5G network is not working on my china rom phone, I only can connect to 4G. Already contacted Simba CS to create IMS profile for my china rom phone since 6 months ago but no action taken until now....
Disgusting experience at Canberra…
Disgusting experience at Canberra branch. 3 person behind the glass counter with phone display and 1 man at the purple Simba round booth with a queue of 3 person. So, I approached the first person at the counter , a young tall Chinese man and asked if I need go to my current mobile first before I can switch and he said only if I still have a contract. So, I said no and asked if I need to join the queue for doing so and he nodded. After queuing for close to half an hour, I am told anyone of the 3 ppl at the counter could have done the switch for me and he asked to to go over!😱 I decided to walk away as Simba service people in Canberra is simply Not Interested in serving me😡 On my way out, I uttered to the first young man dat his service was terrible and he retorted back that I wanted to queue!!! Such a liar when he did not even offer any service when clearly he knew my intention was to switch from my current mobile line to Simba😡 Looking at past negative reviews, it's time the owner change his employees or train them however poor service attitude cannot be trained 😏 it's a hiring process to be reviewed.
Horrendous Simba telco service- do not sign up with them
I can't agree more that Simba is the worst, worst, worst telco company I ever ever experienced. Its network is like Singtel 30 years ago. While on a line talking near to a building, the signal suddenly disappear and you need to move to a better location to pick up the signal again. Do not be fooled by the cheap plan, It can really cause you nightmares. On service, because it does not serve my purpose, I terminated it and they said i have to either pay another month of charges or pay an upfront fee for the port out of my mobile number which was with me for decades (these were not communicated upfront with me). Then when they agreed to the port-out, they said it will take 1-2 days while other telcos are almost immediate. In the meantime, the port-out failed and no reasons was offered. Tell me, why do they want to create all these unnecessary barriers to frustrate customers??? So do not sign up with them, You will regret your decision while they lure you with cheap rates!! Terrible telco operator. They should be banned by the Telco authority!
Great Customer Service Officer…
What made my experience great about the service provided was by Ms Mrittika at Kaki Bukit service centre. I was provided with every full support and assistant with a very polite, gentle and kind smile. Every step of the way was filled with satisfaction. My sincere thanks. Gratitude
VERY BAD ONLINE SERVICE
VERY BAD ONLINE SERVICE. The telco service was then terminated due to some issue with the giro from the credit card. We tried to reinstate the line via their online help desk which offers ABSOLUTELY NO HELP AT ALL by brushing off saying it’s their company policy that after 7 days of termination they cannot reinstate the line. We asked to escalate this issue but they refuse to do it. We then went to Simba Shop where it only took us 10 mins to fill up a form and reinstated the line.
Horrendous network
Horrendous network. I work in Singapore CBD area and network doesn’t cover the building that I work in. I can’t even access my laptop duo access because of that. Customer service just mentioned that “we will look into it”. Additionally they force you to use recurring monthly payment that you have no option to change it in the app and you need to preinform them 7 days in advance before they force charge you 5 days in advance. AVOID This telecom!
BAD SERVICE
⸻ My experience with this telco’s customer service was appalling. The staff appeared completely unsure about their own products and services, and instead of resolving the issue, I was repeatedly passed from one department to another. No one took ownership. No one provided clear answers. In the end, the only “solution” offered was to submit an appeal and wait. Wait for what? There was no explanation, no timeline, and certainly no reassurance. It felt like a convenient way to brush the issue aside rather than deal with it properly. For a telecommunications company, where communication and efficiency are fundamental, this level of incompetence and lack of accountability is unacceptable. Customers should not have to chase answers or navigate internal confusion just to get basic support. I would strongly advise others to reconsider before signing up. If you value clear communication and responsible service, you may want to look elsewhere. ⸻ I
I experienced disconnected from the…
I experienced disconnected from the network often when I'm at home or connected to Malaysia network which affected my work and income. I'm in Singapore not in Malaysia, hence, this shouldn't be happened. Contacted the customer service and couldn't solve the issues and no news from them to date. I'm very disappointed.
payment portal hang causes double billing that's non-refundable
Due to website hanging during payment process of online registering my new home broadband account, I did billing twice for the 1 service needed, and they so far refused to refund me the amount for the second account despite no service done for the 2nd billing, no appointments fixed and no work was done or needed. Obviously! I only need 1 broadband account, not 2! I highlight to the first staff who called, but now realise it's nobody's problem! No accountability at all just email me saying no refund. Did not right the wrong. Not sure how many people have this same problem happen to them. No refund for something I never intended to have. At least someone should call and verify if I need 2 or just 1 and refund the amount that's a mishap. It's definitely a policy that takes out on the buyer and benefits the company only. I understand if I booked and someone came down, it would be service rendered. But I was surprised and already said there's no need for the extra service when the work was done. Very Dissapointed...
Scam alert
Send in request to cancel in Dec 2025 with email saing it will be action within 7 days, still getting charged in Feb 2026 and told no refund. How convenient, where contact is only via email. It's a scam
I had a bad experience with SIMBA
I had a bad experience with SIMBA, and wish to warn fellow users not to follow what I had wrongly done. I transferred a little more cash to my SIMBA account so that I do not miss SIMBA deducting the required funds for the month billing. I want to exit SIMBA now. An email from SIMBA told me to read the terms /conditions. Any additional funds deposited into my account that are unused and if I want to exit, NO refunds on the unused additional funds will be made. Be Warned...Please DO NOT transfer additional funds to the account. Just ensure its sufficient to be deducted for the next billing.
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