SITE123

As explained in our response to your previous review, your issue stems from abnormal activity in your mailbox, which has led to it being blocked by spam filters. Using mailboxes created through our service to distribute spam is a violation of our terms of use, and it is the responsibility of mailbox owners to prevent such activity. Your case was escalated to our support manager, who provided you with the initial steps to address this issue. Once you followed the given instructions, he notified our team to expedite the unblocking of your mailbox. Please be aware that since the mailbox is blocked by spam filters, it may take some time for it to be whitelisted and for the block to be lifted. Additionally, our support agents cannot provide direct assistance in these matters and can only give updates once they are informed by our team that the mailbox was unblocked. Best Regards SITE123 Team.

Hello, Thank you for submitting a review. Please note that domain verification is an external process handled by the domain registrar and not directly by us. A domain verification email is sent by the automated systems of the domain registrar, which may cause your email provider to mislabel the email as spam or block it altogether. This is why we asked you to provide different email addresses and to check your spam folder. Since no identifying information was provided with your review, we were unable to look further into your case. Please contact our team at [email protected] or email [email protected], and we would be happy to assist you further. Best regards, SITE123 Team

Hello, Thank you for submitting your review. We would like to clarify that the domain verification email is not sent by us. The verification process is required by all domain registrars as part of ICANN regulations. The responsibility for sending the email and managing the entire verification process lies with the domain registrar. Our role is to act as a liaison between you and the registrar, which enables us to provide 24/7 support and an avenue for you to seek assistance—services that the registrar does not provide. Our domain department is in contact with the registrar to help you with the verification process, which is why we requested additional email addresses. This allows the registrar to attempt sending the verification email to those addresses. Please note that since domain verification emails are sent from an automated system, they may sometimes be directed to your SPAM folder by your email provider or even blocked entirely. This is why we consistently advised you to check your SPAM folder. In our effort to assist you, we also offered an additional free month of service, so you can fully benefit from the period you purchased once your domain is verified. This gesture is made in good faith, even though we are not directly involved in the verification process or the issue you are encountering. We encourage you to continue your conversation with our team, and we will do our utmost to help you resolve this issue. Best Regards SITE123 Team

Hello Thank you for taking the time to submit a review After investigating your case, it appears that your mailbox was set up with an external service. There has been abnormal activity on your mailbox, which led to it being blacklisted by a spam filter, rendering the email inoperable. The issue you are experiencing is related to external factors and is a consequence of this abnormal activity. We do not have the power to overrule such blacklists. Please follow the instructions provided by our team to resolve this issue. We advise against using your mailbox for high-volume mailing or allowing any external service or software to utilize your mailbox for such activities. Failing to adhere to these recommendations may result in your mailbox being blacklisted again. Best Regards SITE123 Team

Hello Thank you for submitting a review Please note that the auto-renewal function is meant to ensure that your website and its content stay online for current and future users and customers When a user decides that a renewal of their website is no longer relevant, it is their responsibility to ensure that the feature is disabled. You can disable auto-renewal at any point and up to 14 days prior to the expiration date, at which point the automatic renewal is initiated Please note that, as per our terms of use, we do not offer refunds for renewal. Since no additional information was provided with this review, we could not address the full scope of the claims brought up here We invite you to contact our team at [email protected], and they will review your case and assist you. Update- Identifying information was recently submitted, and our team will look into the claims. Best regards SITE123 Team

On Jun 4, 2026, you reached out to our team and submitted a request, receiving an immediate response from our support staff. Because our support team does not handle these specific matters, the agent informed you that your inquiry would be escalated to our billing department. Following their review, you were contacted by our staff on Jun 7, 2026. By Jun 9, 2026, the billing team provided a confirmation for your request, consistent with the guarantees in our terms of use. This entire resolution took place within just five days of your initial contact. While we value honest feedback from our users, your claims that you received no assistance or reply are entirely false and represent a gross misuse of the Trustpilot platform.

Hello, Thank you for submitting your review. Please be assured that we carefully review each request in the order they are received. Once our team has completed the review of your request, they will reach out to you to provide further assistance. If you need to contact our team directly, you can email us at [email protected]. Best Regards SITE123 Team