SkincareEssentials is your premier destination for prestige, professional-grade skincare and haircare typically only found in your dermatologist's office, luxury spa or salon.
Written by the business, not verified by us.SkincareEssentials.com (skincareessentials.com) has a 3.9 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers consistently praise the wide selection of authentic skincare and beauty product lines available at remarkably affordable prices. Consumers frequently highlight that purchases arrive securely packaged, often exceeding expectations with fast shipping and helpful seasonal sales events. Some reviewers were not happy with unexpected delivery delays, noting that shipments occasionally took weeks without proactive tracking updates. People also mentioned frustration when popular items went on backorder without prior notice or when subscription billing changed unexpectedly. Furthermore, a few buyers faced challenges trying to cancel purchases or secure prompt responses from customer support agents.
Auto-generated from all reviews of this business. For reference only.I ordered a product 3 weeks ago and still have not received it. I called, emailed and texted numerous times without any response. Finally, I heard from them to tell me the product was back ordered. Bottom line: very poor customer service support. I still haven’t received the product so can’t even comment on that.
response came quickly and problem was resolved swiftly
Shipping was promised in 3-5 days. It’s been over that and still waiting. Package has been in NJ for 2 days. So disappointed.
LOVE that I can get my favorite authentic products at a discount!!! Easy ordering, fast shipping and I get reward points!
Skincare Essentials' website promises they sell only "absolutely authentic" products and how "Every product comes with a 100% satisfaction guarantee!" They make you think they're an authorized dealer for certain brands by trumpeting them as "Featured Brands." But they're not authorized dealers for those brands. And they sell you "NOT FOR RESALE" products that the brand won't stand behind. Two weeks ago, I ordered SkinMedica product from Skincare Essentials, and I paid $235. When I received the order and opened the shipping box, I saw "NOT FOR RESALE" stickers on the product box and on the actual product bottle. I called SkinMedica's Customer Service and asked what that sticker means. They confirmed that Skincare Essentials is NOT an unauthorized dealer of their products and that the sticker means I was sold a product that was not intended for public sale. It could have been tampered with or altered, they explained, and SkinMedica would not stand behind that product. If I used this product, I was using it ay my own risk. Immediately after this call with SkinMedica, I called Skincare Essentials' at the phone number listed on their website. A woman answered, and I told her the story. Her reply -- as if she had heard this complaint a million times -- was that she "would talk to her supervisor and call me back." But she never called me back. The next day, after not getting a call back as promised, I emailed Skincare Essentials. They finally responded, assuring me that they "take matters of authenticity very seriously" and asking me for photos of the "Not for Resale" stickers on the box and the product. I immediatley replied and sent the requested photos. Skincare Essentials immediately went silent. It's now been almost two weeks, and I have yet to hear from them. I've sent several follow-up emails asking for a return shipping label and a full credit/refund, and they have ignored me. So much for their "100% Satisfaction Guarantee." I've since done a chargeback on my credit card. Then I started to do some sleuthing to learn who was behind this shady company. In my research, I discovered that Zo Skin Health (a very reputable luxury skincare company) recently sued Skincare Essentials in federal court for unauthorized product sales. In that lawsuit, Zo is suing Skincare Essentials for doing with Zo's products what Skincare Essentials did to me with SkinMedica's product. Wow. Just Google it and you'll find all of the details about the lawsuit and Skincare Essentials' allegedly illegal operations. You'll also find that Skincare Essentials is now owned by Rum Brands LLC out of New Jersey. That's who you need to pursue if you get scammed by Skincare Essentials.
Great products Reasonable shipping time Good pricing
Fast delivery and free shipping.
I found what I needed easily. And you offered a good coupon for it!! thank you
Product easy to find. New to me so cant review at this time
Even though it says delivered ….I did not receive the very expensive serum. I would like either a refund or to get the delivery! Hopefully this can be resolved promptly. Thank you!
Skincare Essentials has the products I use at an excellent price. My orders are shipped timely and I have never had an issue or needed to return a product.
Love the generous discounts and easy subscription service which allows cancellation easily if you are not ready for a product reorder. Love the Jane Iredale, Revision, Obagi and Elta MD product lines. Open to trying new products and I started ordering for my husband as well! Thank you!!
Great prices - fast delivery!
There's been a mistake, I didn’t place an order, but money was charged and the order was sent!
i bought this to replace the Nutrogena Pore Refining Cleanser that has been discontinued . They have similar ingredients , but this product lacked the exfoliatiing capabilities and to be honest, my skin didnt feel any different than if I had used regular face soap. I was expecting some great results but , I didnt get them.
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