Sole Fitness features a full line of award winning fitness equipment: treadmills, ellipticals, and exercise bikes
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Is Sole Fitness legit?
Sole Fitness (soletreadmills.com) has a 2.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 47% rate it 4 stars or higher while 45% give 1 star; The business has replied to 16% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff members are extremely professional, courteous, and always ready to help fix problems quickly. Many individuals also find the assistance received during purchases to be very informative, making the buying process smooth and pleasant.
Some reviewers were not happy with defective products, noting that equipment can break down unexpectedly after a short period of use. Customers additionally described facing frustrating experiences with slow customer service responses, long repair wait times, and difficulties regarding returns. These issues created significant inconvenience for buyers trying to get their fitness machines working properly again.
Auto-generated from all reviews of this business. For reference only.
After you buy the Sole Fitness LCR recumbent bike, you realize that you cannot write a review about it easily. That was the first red flag. After the painful assembly, connecting it to our fiber optic wifi and going through all its updates, we had noticed how laggy and slow to respond it was. Then we tried connecting our phones to it, and that's where the nightmares really begin. Basically, sharing from your phone to this bike's screen it not possible, and is false advertising in my eyes. But, you would think, sharing and connecting issues aside, it would function as a decent exercise bike. I have had it literally reset during my workoput, while i was not watching its failure of a screen, I was watching my phone (cause that's how you use this bike) I look up and its at the login screen. It routinely freezes up, the chart function usually doesn't work, and they DO want you to subscribe for more failure content and features. The entire idea is a scam, and this product is one of my biggest regrets as a major purchase ever. You should not get frustrated by the machine you use every single time you climb on it. PS: they want well over $500 to return it to the company.
I would give 0 stars if that was an option. We purchased a treadmill. 3 months in and the screen dies. They sent replacement parts and the boxes are completely destroyed. Not surprisingly, we opened the boxes and the screen and console are both cracked with pieces rattling around and falling out. I requested a return as I do not trust the company and it was rejected. I paid good money for this treadmill and am not able to use it. You would think that the replacement parts would come and actually be usable! I want everyone to know so that you aren't taken advantage of like I am. They also want you to take the machine apart before sending replacement parts to help diagnose the issue. Is everyone handy and able to do this? Isn't that their job? Is it too much to ask that you can use what you pay for?
Cannot check pulse on handlebar (which is very inaccurate, like not even close), cannot grab a bottle of water without my feet hitting the front plastic (I'm 6'1") let alone touch screen - I have to lean forward as I'm working out, total disaster.
The treadmill uses a cheap Android tablet with not even Plex support (they won't add, and it cannot be done in any way manually). Extremely slow. Awful design. Takes forever just to start the exercise.
I had my Sole E35 elliptical serviced by Charles at Fixness Equipment. The elliptical was making loud grinding noises. Charles arrived on time according to the appointment schedule. He was able to replace the defective parts and fix the problem in about 30 minutes. Now the problem is gone and the elliptical works awesome. Charles was very professional and courteous. I would definitely use his company for future repairs (I have few other fitness equipment at my house). Highly recommended.
Charley and Tyler were fantastic! Very friendly and they took the mentality of taking care of the customer. I am grateful to both of them for outstanding service.
Technician was professional, flexible, and prompt in getting our elliptical up and running. The technician, Charley, explained the solution and till this day, all is still operating properly. We are completely satisfied with service performed!
I recently purchased the Sole SB900, and I couldn’t be happier with it. The bike is incredibly well-built, rock-solid, and operates silently—exactly what I was hoping for. It delivers a legitimately challenging workout, and I’m really enjoying the available videos and training content.
One thing worth calling out: just a few days after my bike arrived, it went on sale. I reached out to Sole Fitness expecting a standard “sorry, we can’t help,” but instead, they immediately refunded me the difference. That kind of customer service is rare these days, and honestly sealed the deal on my loyalty.
Overall, the SB900 is a fantastic machine, and Sole Fitness has been great to work with. Highly recommend.
Our technician, Charley, made the complication of getting our treadmill fixed as easy as possible on us. He is very nice, knowledgeable and attentive! Highly recommend him for any issues that may pop up!
Bought an E98 Elliptical and paid extra for installation service. It suffered a mechanical failure after 5 minutes use. A replacement was sent. The replacement arrived with a mechanical fault. Insisted on a full refund, not prepared to waste any more time on Sole
If you’re from Southern California (San Diego/OC/LA) area and looking to have your sole product or any other fitness equipment repaired or maintained, I highly recommend requesting Charley as your professional technician. He is very knowledgeable and works very quickly and has taken care of all the issues I had with my Sole e35 elliptical. He is also personable and just a great guy that is honest and trustworthy. Very good at communicating and goes out of his way to follow up on his clients days later to check if your machine is still in good order. Save yourself the time and tell your Sole rep that you want Charley to do your repairs.
Reply from Sole Fitness2025-09-15
Hello Aaron,
Thank you for choosing SOLE! We are thrilled to hear about your positive experience with Charley at Fixness Equipment, one of our Sole certified technicians. We value your feedback and appreciate you taking the time to share!
Please don’t hesitate to reach out to our Customer Support team at 866-780-7653 if we can be of any further assistance.
Thank you!
Sole Fitness
Customer Support
1-866-780-7653
I wanted to provide feedback on the service and assistance I received from Will the salesman I worked with over the phone in processing a recent treadmill order.
I called the customer sales line numerous times over the past few days. My first experience was with a sales representative named Will. I asked multiple questions, and Will was extremely effective in helping me select the Sole F89. He offered to help me and told me to ask for him if I called back. I ended up calling back 4 more times as I did my research, each time asking for Will and getting his help. Through our discussions about deck types, technology options and capabilities, my training goals and capabilities, Will helped me select the right treadmill and also helped me understand all the options for shipping and payment.
Will explained the TrueMed payment program due to the fact that I have an HSA. Will generated an invoice that allowed me to process my payment using my HSA credit card.
I wanted to acknowledge the help and guidance that Will provided and his amazing assistance.
Reply from Sole Fitness2025-09-15
Hello Robert,
Thank you for choosing SOLE and for taking the time to let us know about your experience!
We're thrilled to hear that you had such a great sales experience with Will. He is an extremely valued member of our team and we'll be sure to pass this along to him.
Please don't hesitate to reach out to us if we can be of any further assistance in the future.
We hope you enjoy your F89 treadmill and hope to see you again soon!
Thank you!
Sole Fitness
Customer Support
1-866-780-7653
Sole customer service is fantastic! I had problems placing an order online and Rachel with customer service was able to help me in minutes. I can't wait to get my bike -- I had a Sole treadmill in my home gym for 15+ yesrs, and it was the best piece of equipment! Unfortunately, I have a knee injury and can't run anymore.
Easy to place order. Shipping went fantastic. Delivery could not have been better. Excellent support. Treadmill is working as I had hoped for. Very organized and always available to answer a questions.
Thank you,
Richard
Extremely Informative and Helpful. Aaron was able to speak to the differences in the models I had been comparing. He discussed the pros and cons to help me make the best decision. I didn't feel rushed or pushed at all. Really exceptional experience.
WARNING: Sole uses outdated tablets/hardware on their devices. Less than two years old F85 treadmill stopped working for Netflix, and we are told by Sole that they are using an old tablet for their devices. They do not offer any solution but buy a tv to watch stuff on. I will be selling the treadmill and never purchase anything from this company again. It is expected that users can use hardware/tech for at least 5 years, receinv updates for the time. less than two years is unexeptable.
I had an issue with a Sole elliptical making odd noises. It was still under warranty and Sole immediately sent someone for service, as well as the parts. Charley came by and immediately knew what to do. He was prompt, very nice, professional, and accurate in his assessment and repair. We've been using the elliptical everyday now for the past three weeks and so far, it's been as quiet as when I first bought it. Both Sole and their repair technician were awesome! Would highly recommend!
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