Best Sole Elliptical Repair
Charley provided prompt and courteous service for my Sole elliptical. He ordered the correct parts, his tech showed up exactly on time and fixed the problem on my E35 elliptical. Highly recommended A+.
About Sole Fitness
Data updated- Website
- soletreadmills.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 56 reviews
- Replies to negative
- 16% (8/51)
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About this business
Sole Fitness features a full line of award winning fitness equipment: treadmills, ellipticals, and exercise bikes
Written by the business, not verified by us.Is Sole Fitness legit?
Sole Fitness (soletreadmills.com) has a 2.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 47% rate it 4 stars or higher while 45% give 1 star; The business has replied to 16% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff members are extremely professional, courteous, and always ready to help fix problems quickly. Many individuals also find the assistance received during purchases to be very informative, making the buying process smooth and pleasant. Some reviewers were not happy with defective products, noting that equipment can break down unexpectedly after a short period of use. Customers additionally described facing frustrating experiences with slow customer service responses, long repair wait times, and difficulties regarding returns. These issues created significant inconvenience for buyers trying to get their fitness machines working properly again.
Auto-generated from all reviews of this business. For reference only.What people say
SCAM COMPANY SOLE FITNESS -TEMU VERSION
Scam Company with Awful Customer Service – Avoid Sole Fitness! I strongly advise against buying anything from Sole Fitness. This company is a complete scam hiding behind the facade of a fitness brand. I purchased a treadmill, paid for professional assembly, and it stopped working within a day. When I reached out for support, things went downhill fast. The customer service is absolutely terrible. The representatives are rude, argumentative, and show zero respect. What’s worse — the names they give you seem fake, and with only 29 employees in the company, you might actually be talking to the owner pretending to be customer support. They take no responsibility for faulty products or poor service. Sole Fitness seems to specialize in selling treadmills and fitness equipment to hotels, and it feels like the defective or returned items are pushed off on residential customers. That’s exactly how my experience felt — like I got the leftovers. They’re possibly a family-and-friends-run business, where no one is held accountable. Before you call their support, prepare for a verbal match — because you'll be arguing just to get basic service. Do yourself a favor — stay away from Sole Fitness. There are better companies out there that value their customers and stand behind their products. This one is not it. isaw a trend in trustpilot , after a 1 star there will be a 5 star review from a trainer .you all where that 5 star review is coming from.
Reply from Sole Fitness2025-07-09
Hello Susan, Thank you for choosing SOLE. We’re sorry to hear that your experience didn’t meet expectations. This certainly doesn't reflect the standards we hold ourselves to. We truly value your time, your business, and your trust, and I’m sorry that we fell short in this instance. We appreciate you for bringing this to our attention and for giving us the opportunity to improve. Please reach out to Sole Fitness Customer Support directly at 866-780-7653 so we can learn more about what happened. We look forward to assisting you with a resolution. Thank you, Sole Fitness Customer Support
My experience with SOLE has always been…
My experience with SOLE has always been great parts are easy to install the quality of the equipment surpassing most ellipticals are always smooth & quiet, I highly recommend the product!
Reply from Sole Fitness2025-07-09
Hello Charles, Thank you for choosing SOLE and for taking the time to let us know about your experience! We're thrilled to hear that you are enjoying your equipment and that your experience was positive overall! We hope to see you again soon! Please don’t hesitate to reach out to our Customer Support team at 866-780-7653 if you need anything in the future! Thank you for your support! Sole Fitness Customer Support 866-780-7653
Service
Excellent experience. Highly recommend!
Reply from Sole Fitness2025-07-09
Hello Joshua, Thank you for choosing SOLE! We appreciate you taking the time to let us know about your experience. We're thrilled to hear that you are enjoying your equipment and that your experience was positive overall! We hope to see you again soon! Please don’t hesitate to reach out to our Customer Support team at 866-780-7653 if you need anything in the future! Thank you for your business! Sole Fitness Customer Support
I purchased a treadmill for my dad in…
I purchased a treadmill for my dad in Montana. We went with the F85 over Nordictrack based on comparisons online and we're so glad we picked this one. We love it so far and the fact that we don't need a monthly subscription was a huge selling feature. The delivery was really quick considering it was being shipped to a rural area and the delivery guy was great, I didn't catch his name, but he was very professional. We had a slight issue with the assembly at first, but we called and emailed the customer support. I was quickly put in touch with Shane from the service department. Shane is awesome! He's extremely knowledgeable with this equipment, he even gave me his cell phone number in case I needed any help in the future. Between Shane and Ashlee in their corporate office, we had everything shipped, installed and running smoothly in no time. I'm very impressed with this company. The support was incredible. Well done!
Reply from Sole Fitness2025-07-09
Hello Ashlee, Thank you for choosing SOLE! We appreciate you taking the time to let us know about your experience. We're thrilled to hear that you are enjoying your equipment and that your experience was positive overall! We hope to see you again soon! Please don’t hesitate to reach out to our Customer Support team at 866-780-7653 if you need anything in the future! Thank you for your business! Sole Fitness Customer Support
Shipped treadmill broken
Shipped treadmill broken. Part sent was incorrect. It’s been 3 weeks since my treadmill arrived and it’s never worked. On top of that Sole has incredibly difficult customer service group.
Reply from Sole Fitness2025-07-09
Hello Adam, Thank you for choosing SOLE. We’re sorry to hear that your equipment arrived damaged. We'll be glad to reach out to our service team for an update if you'd like to contact our customer support team directly. We can be reached at 866-780-7653 or if you prefer, please send an email to [email protected] so that we can learn more about what happened. We look forward to assisting you with a resolution. Thank you, Sole Fitness Customer Support
Bad on so many levels
My experience with Sole was just bad on all levels. I bought the SRVO (FItness trainer) Complete. They shipped SOME of the accessories twice, some not at all, and did not send the main unit. They spent more time trying to get the duplicate accessories back than they did to get me the items I have yet to receive a MONTH later. You can't call them. You can only email and it typically takes days to hear back. I can't review the hardware itself because I still don't have it. But the customer service and sense of urgency is completely missing.....They were perfect in the department of collecting my money.
Reply from Sole Fitness2025-07-09
Hello Scott, Thank you for choosing SOLE. We apologize for any mix up or confusion with your order and regret any negative experience as a result. We value your feedback and will certainly use this to improve our operations moving forward. Please feel free to reach out to Sole Fitness Customer Support directly at 866-780-7653 for assistance. We are available by telephone Monday-Friday 7am-5 pm MST. We look forward to assisting you! Sole Fitness Customer Support 1-866-780-7653
I bought this machine but the remote…
I bought this machine but the remote has been lost and I cannot use the machine and cannot find a compatible replacement.
Reply from Sole Fitness2025-07-09
Hello RJ, Thank you for choosing SOLE. Can you please let us know which remote you're referring to? Our exercise equipment doesn't operate via remote control however, we'll be glad to assist you with getting it up and running! Our customer support can be reached directly at 866-780-7653 or if you prefer, please send an email to [email protected] so that we can learn more about what happened. We look forward to assisting you with a resolution. Thank you,
Thank you to Tara at Sole Fitness for…
Thank you to Tara at Sole Fitness for her help when we had a situation with our treadmill. We are very grateful to her and the entire Sole team.
Reply from Sole Fitness2025-07-09
Hello Steve, Thank you for choosing SOLE! We appreciate you taking the time to let us know about your experience with our team and with Tara specifically. We're thrilled to hear that you are enjoying your equipment and hope to see you again soon! Please don’t hesitate to reach out to our Customer Support team at 866-780-7653 if you need anything in the future! Sole Fitness Customer Support 866-780-7653
I spoke with Rachel
I spoke with Rachel, she was extremely hopefully. I look forward to my new Elliptical arriving in the next couple of weeks. Thank you again for all her help. She made my decision very easy. Im happy to be part of the new Sole family when it comes to my fitness!!!
Reply from Sole Fitness2025-07-11
Hello, Thank you for choosing SOLE! We sincerely appreciate you taking the time to let us know about your experience. We're thrilled to hear that your experience with Rachel was a positive one. She is a valued member of our team. We hope you are enjoying your equipment and hope to see you again soon! Please don’t hesitate to reach out to our Customer Support team at 866-780-7653 if you need anything in the future! Thank you! Sole Fitness Customer Support
Satisfied customer
Both salespeople I spoke with were extremely helpful. The final salesperson also was personable and professional, with knowledge about the equipment, the purchase details and maintenance, all in all a delightful buying experience. In today's business world, it is comforting to deal with someone you feel you can trust.
Reply from Sole Fitness2025-07-09
Hello Cary, Thank you for choosing SOLE! We appreciate you taking the time to let us know about your experience. We're thrilled to hear that you are enjoying your equipment and your experience was a positive one! We hope to see you again soon! Please don’t hesitate to reach out to our Customer Support team at 866-780-7653 if you need anything in the future! Thank you! Sole Fitness Customer Support
Sole Fitness has the worst customer…
Sole Fitness has the worst customer service. After contemplating whether I should get the treadmill from Costco or through Sole Fitness, I decided to give Sole Fitness a try. oh boy, did I regret my decision. I purchased a F89 for over $3000. The delivery company Sole Fitness contracted with damaged the treadmill, the forklift cut through the bottom of the shipping crate and damaged the belt of the treadmill. I contacted Sole Fitness for a replacement as the damage was clearly not caused by me. They refused to replace it after going through multiple departments and multiple "managers." Eventually they sent someone out to repair it, even the repair person they contracted said the belt will never be the same. After running at a certain speed, you can hear a noise. I'm now stuck with this machine. If I purchased through Costco, there would have been no problem to replace with a new one or get a full refund. DO NOT BUY FROM SOLE FITNESS.
Reply from Sole Fitness2025-07-11
Hello Nancy, Thank you for letting us know about your delivery experience. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been. In an effort to get your equipment up and running we offer repair attempts as this is much quicker than the replacement route. However, we will certainly take this feedback to our freight teams and third party providers to ensure similar incidents do not occur in the future, and we appreciate you letting us know. Please don't hesitate to reach out to us if you have any questions or concerns. Thank you again for your understanding and patience. Sole Fitness Customer Support 1-866-780-7653
We purchased an F85 treadmill
We purchased an F85 treadmill. It seemed to have decent reviews on google. We paid the $350 for setup and delivery to room of choice. The fans do not work. The delivery guys scratched my wood floors, left trash and left the treadmill in the middle of the room. Not super happy.
Own an F80 treadmill from Sole Fitness
Own an F80 treadmill from Sole Fitness. This is the second sole treadmill, as they had to replace the original one after only one year, when the electronics catastrophically failed. Now less than 9 months later the F80 they sent as a replacement has also failed. First after seven months the main circuit board shorted out when it was improperly grounded at the factory. Sent a replacement controller (after several weeks) with installation instructions (which were wholly inadequate), and the treadmill lasted one additional month. Now dead again. Now I am requiring that they send a refund, and come pick up their overpriced doorstop, and get it out of my house. Never buy from Sole Fitness.
Don’t buy any products from Sole Fitness
Don’t buy any products from this company!!!! They are all lemons. I purchased an E95S in December of 2023. It was junk from the get go. It never worked properly. Their customer service kept telling me to try multiple schemes to fix none of which worked. The techs they sent out only made the problems worse. Ultimately the machine had to be sent back for replacement in March of 2024 (the company fought that solution —it took lots of calls to convince them to do this).The new machine worked for a while. But we kept encountering more problems( major software issues caused machine to shut down during work out session; the system would often just lock up requiring a power shut down and reboot). They finally agreed to send me a new console which I received today(2/28/2025). No tech service is available from Sole to replace it. They expect the customer to do this on their own. It’s not a simple procedure. I complained to the Service Manager (Shane) that Sole should provide a tech to install it properly. He absolutely refused to consider that option…he told me to go to you tube for instructions. Not confident the system will work any better after replacement. These products are cheaply manufactured destined to break down. Their service department is useless. The product does not work as advertised. STAY AWAY FROM SOLE FITNESS!!!
Reply from Sole Fitness2025-07-11
Hello Charles, Thank you for choosing SOLE. We're sorry to hear that your experience with the E95 didn't meet expectations. We value your feedback and will pass this along to our design teams. We are working to address these concerns we appreciate you taking the time to let us know your thoughts. Please don’t hesitate to reach out to our Customer Support team at 866-780-7653 if we can be of any assistance. Thank you, Sole Fitness Customer Support 1-866-780-7653
Horrid Customer Service
Paid $2500 for a treadmill. The one year warranty expired in January. Treadmill is completely dead. After calling daily for 5 days and being told to troubleshoot different things every day and being told we never registered our treadmill they somehow were able to find the registration and are now sending half a dozen parts WE have to pay to be replaced. The parts wont even ship for two full weeks. For that much money we would expect the treadmill to last longer than 13 months! They offer no help other than here are some parts that may or may not arrive in a month.
Reply from Sole Fitness2025-07-11
Hello Jennifer, Thank you for choosing SOLE. We’re sorry to hear that your experience didn’t meet expectations. We value your feedback and would love a chance to make it right. Sole, like many other companies, had been affected by global shortage on specific parts and we work diligently with our suppliers to expedite the restocking process. Our service team can be reached directly at 866-780-7653 between 7am-5pm MST Monday through Friday for an update and additional support. Please make sure to have your serial number, purchase & warranty information readily available. We're looking forward to assisting you with a resolution. Thank you! Sole Fitness Customer Support 1-866-780-7653
F80 Treadmill not worth the fortune
I've purchased a F80 Treadmill with all it's pomp and circumstance during COVID and can tell you after 3 years, it's NOT worth the money. I'm a runner and use this almost exclusively in the winter, and EVERY YEAR it requires service. Shortly after Year 1 - service for squeaks (oiled, labour at my expense) Year 2 - replaced main motor due to noise (labour at my expense) Year 3 - replaced incline motor due to noise and creaking (labour at my expense) Year 3 (Nov 2025) - replaced main motor due to noise. Replaced belt 1 month after warranty period expired. Partly my expense, partly Sole. Year 4 (Jan 2026) - motor needs replacing again, plus some other random noise (expense TBD) For a nearly $3000 product, I've paid over $400 in labour costs and the machine is NOT "whisper quiet". Company service is decent, though depending on the rep you get they can be terse. Updated after Company response: If SOLE wants to talk, I will happily do so - please contact me by EMAIL.
Reply from Sole Fitness2025-07-11
Hello John, Thank you for choosing SOLE. We’re sorry to hear that your experience didn’t meet expectations. We value your feedback and would love a chance to make it right. Please feel free to reach out to Sole Fitness Customer Support directly at 866-780-7653 so we can learn more about what happened. We look forward to assisting with a resolution. Sole Fitness Customer Support 1-866-780-7653
Aaron the rep was very knowledgeable…
Aaron the rep was very knowledgeable and walked me through all options for the elliptical I was looking at.
Reply from Sole Fitness2025-07-11
Hello Steve, Thank you for choosing SOLE! We appreciate you taking the time to let us know about your experience. We're thrilled to hear that you had a great experience with Aaron. He is a valued member of our team. We hope to see you again soon! Thank you! Sole Fitness Customer Support 1-866-780-7653
Damage upon delivery…
Bought an elliptical and upon delivery noticed it was damaged. Shipping company placed the damaged side down on the pallet and just wanted to drop the whole thing. Smartly I said I did not want the pallet and when we took the box off the pallet I noticed the fork lift went through the bottom quarter of the box and damaged the equipment. After 4 weeks of trying to get an answer on a replacement shipment I disputed the credit card charge and gave up.
Beware before you buy Sole Fitness equipment
I have a F63 treadmill. I purchased it initially from Sole and after a few months it stopped working and they replaced the machine. The second machine is well out of warranty but stopped working unexpectedly a few weeks ago. After discussing the matter with a Sole technician they recommended I purchase a new Motor Controller. I finally received the part after 3 weeks and installed it on Jan 6. The incline option is not working and unit shows an error code. Called again and they said to recalibrate and it will fix it. It didn't. Today they told me to purchase more parts from them but they aren't sure these will correct the problem. It is their product -- but manufactured in CHINA, and they do NOT KNOW what the problem is and can only offer suggestions. I was not looking for something free just advice and I got NOTHING. Sole never again!
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