SpotHero is a parking reservation service that lets you find and reserve hourly, monthly, airport, and event parking at thousands of lots and garages across North America. When you book with us you'll get an instant prepaid parking reservation, backed by the SpotHero Guarantee. We operate in 300+ major cities in the US and Canada, and we've helped park over 50 million cars since 2011.
Written by the business, not verified by us.SpotHero (spothero.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-08-25.
Reviewers had a great experience with this company. Many consumers consistently appreciate how exceptionally easy it is to search and secure safe parking spaces conveniently located near major downtown attractions and busy event venues. Travelers frequently praise the highly responsive support staff for quickly resolving booking errors and answering questions with remarkable kindness and genuine care. Though some people noted frustrating difficulties and complaints regarding unexpected extra fees charged directly at the garage upon vehicle exit. A few other consumers also mentioned stressful situations when arriving at prebooked locations only to discover fully occupied or closed parking lots.
Auto-generated from all reviews of this business. For reference only.I had an issue at the parking garage, and SpotHero was able to get it resolved for me. I will always use SpotHero in the future if they’re available in the area I need to park!
Thank you for your feedback! We're sorry you had trouble, but are so glad our Customer Heroes could help you when you needed it! Happy parking!
iffy, my parking place did not admit me. Customer service was great thoufh
Thank you for taking the time to share this. We're very sorry to hear you weren't able to park in your reserved spot, but are glad that our Customer Heroes could help you when you needed it! If you have any additional feedback about your experience, don't hesitate to reach out to us directly at [email protected].
Got to arena around 5:00 pm and all entrances to the lot were blocked. No one around to move the vehicles they had blocking the entrance. Hadto spend an additional $20 to park at a different location. I'd give ZERO stars but default is one.
We're very sorry to hear about this! You should not be turned away with a valid SpotHero reservation. In the future if you need assistance with a reservation, don't hesitate to reach out to our Customer Heroes at (844)868-0156 or [email protected], they would be happy to help!
The all process was easy and friendly. The site was safe and close to my destination.
Thank you for sharing this, we're glad you had a good experience with SpotHero!
I could not change the car or license plate on my reservation. Maria looked into my reservation and stated I didn't need to for this particular garage. Very quick and efficient. Thank you!
You're welcome! Thank you for sharing this, we're so happy one of our Customer Heroes could help you when you needed it!
The app is easy to use and was a smooth transaction.
Thank you so much, we're glad you had a smooth experience with SpotHero!
It was great is for parking and the staff was excellent!
Thanks for taking the time to share this, we're very pleased to hear you had a good experience!
Excellent driver who loves his job and enjoys knowing passengers. I Called Spot Hero to make certain shuttle was coming and they contacted driver and he was on his way. Spot Hero has worked for me many years
Thanks, we're pleased to hear you had a great experience with SpotHero and our on-site operating partners!
We're so happy to hear this!
Easy setup and use of the garage selected.
Thanks, we're pleased to hear this! Happy parking!
Thanks, we're glad you had a good experience! Happy parking!
Simple to use and find spots with great affordable rates is terrific. Whenever Im going to an event in the city or anywhere else, this is my answer for parking. Keep up the great work!
Thanks, we're so happy SpotHero could help you park with ease!
I was in a area I don’t know about was able to find a parking space reasonably priced because of them
Thanks, we're glad SpotHero could help you! Happy parking!
You recognized the problem and are providing a refund. I assume that you are also correcting the problem with the listing in question.
Thank you for sharing this, we're glad our Customer Heroes could help you when you needed it!
Extremely helpful with my wheelchair spouse
Thanks, we're glad to hear you had a good experience with our on-site operating partners!
The price is unbeatable but the GPS coordinates were incorrect and sent us to the wrong garage through the one-way only exit.
We're sorry for any trouble you experienced! If you haven't done so, please reach out to [email protected] with any relevant details, our Customer Heroes will be sure to make note of this!
Thanks! Happy parking!
Decent price. Decent location
Thanks, we're glad to hear this!
Easy to find the parking lot Close by the amazements Simple to reserve the time
Thanks for sharing this, we're pleased to hear you had a good experience! Happy parking!
App easy to use and direction is accurate. Never have a problem using it!
Thanks so much, we're glad SpotHero could help you park with ease!
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