they scammed me
made an order in may. USD500. did not receive anything. They created a DHL label, but DHL: did not receive anything. no replies on multiple emails. This is called a scam
About tesery.com
Data updated- Website
- tesery.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/61)
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About this business
Committed to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
Written by the business, not verified by us.Is tesery.com legit?
tesery.com (tesery.com) has a 2.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 53% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the wide selection of vehicle accessories available, mentioning that items like steering wheel covers and window shades look amazing, feel comfortable, and fit their cars perfectly. Many people also praise the friendly support teams and fast delivery times on numerous successful purchases. Though some customers experienced significant delivery delays, receiving incorrect or defective items that did not fit properly during their orders. A few other people also felt frustrated because the customer service team was completely unresponsive when they requested returns or assistance with issues. Several reviewers noted that tracking information was difficult to understand or missing entirely.
Auto-generated from all reviews of this business. For reference only.What people say
Not completely honest
I reviewed a product of theirs that was of inferior quality and gave it 3 stars. They only have reviews like "Highly recommended" and "Fantastic" on their website and they did not publish mine. This is why I find this company not very honest and trustworthy. It seems that having all their products with 4-5-star reviews is a result of filtering. In addition to poor quality, delivery times are very long. The stuff comes directly from China, with Chinese instructions, if any. Next time I want something cheap, I will order it directly from Temu.
I purchased Tesla accessories from Tesery
I purchased Tesla accessories from Tesery for EUR 191.90 after seeing return messaging that presented the process as “30 Tage kostenlose Rückgabe und Umtausch” / “30-day free and easy returns and exchanges”. After receiving the products, I decided they were not suitable for my intended use and contacted Tesery on 9 May 2026 to request a return, which was within the advertised return period. Instead of being provided with a free and easy return process, I was told that I would need to return the goods from Germany to Shenzhen, China at my own cost. The estimated return shipping cost was around EUR 50. What followed was a lengthy email exchange over several weeks. I repeatedly asked for a prepaid return label, a reasonable EU/Germany return address, or a refund. Tesery instead made changing partial refund offers, including EUR 100 without return, which was later withdrawn and replaced by lower offers. Tesery then argued that the return period had expired, even though my original return request was submitted within the advertised 30-day window. My concern is not simply that the product did not suit me. My concern is that the return policy and customer-facing messaging create the impression of easy returns, while the actual process for me as an EU customer was not easy, not free, and involved return shipping to China at significant cost. Based on my experience, I would advise against buying from Tesery unless you are 100% sure the product is exactly what you want and that you will not need to return it. In my view, the “free and easy returns” messaging is misleading when the practical return process may require EU customers to arrange and pay for international return shipping to China.
Don't even bother..
Don't even bother... returns impossible, company just ignore emails and live chats. Only answered after my bank contacted them to retrieve the money back. A joke of a company
Don't Waste Your Time
Their products are all obviously drop shipped like many websites these days. Shipping took over 2 months, which is expected with drop-ship companies, however, the website stated the items were in stock. My biggest complaint is lack of customer support. Their website does not advertise their items truthfully and when you try to get in contact or return, they never respond. The only way to get what you need from them is with a Chargeback! This is now a very well known issue within the Tesla community, it just sucks that there are a lot of new owners out there that will get scammed before they look up this company's reputation.
Spoiler snapped in half. No replies!
What a joke. Ordered a rear spoiler for Model 3. Shipping time was as to be expected (around 10 days), but when it did arrive there was a noticeable bend in the middle of the long box. Opening the box, I was shocked to see there was literally no internal protective packaging, just a spoiler, shipped half way around the world in a cardboard box, no bubble wrap or anything. And the spoiler was literally snapped in half. I’ve tried messaging their WhatsApp support numbers and emailing to both advertised email addresses. No response! I’ll be starting a claim with my card provider. Anyone thinking of using them, I wouldn’t bother. If you do, good luck!
Zero customer service
I bought headlamp from them and It came defective. It doesn't matter which channel I'm trying to contact them, I get no response. Zero customer service. Do not recommend to buy from them, because if something will be wrong your on your own basically. They should be banned for this.
Never ever deal with this company
Never ever deal with this company. I ordered brake calipers for my Tesla and explicitly picked the Berlin model so they would fit, but they sent the wrong Chinese model. It has been almost two months since I emailed them, but they are completely ignoring my message and are unwilling to help. I can’t understand how they are not banned from the European market yet.
The items I ordered stated in stock so…
The items I ordered stated in stock so available in 8 working days, 4 weeks late, delivered supposedly whil i was on holiday, cctv showing no such thing, no refund, no items beware scamming company
Poor quality
Obviously the owners have great marketing chops as the website is beautifully done. With that said, I find the product follow through woefully inadequate. It’s like night and day - from website to lengthy delivery times and poor quality products. I ordered the center console tray which was ridiculously poorly made. I ordered and installed the sunshade for the roof which had a two inch overlap from panel to panel and sags. I ordered mats that have taken 17 days so far and are still not here. I hate to say it but drop-shipping via Tesery from China is just not the same as ordering from Amazon, getting the product in short order and having the opportunity to return. I recently threw the center console insert in the trash and replaced it with a beautifully made product I found on Amazon. I’ll most likely replace the sunroof shade as well. This is my responsibility. I was seduced by the site and jumped in, expecting the product to be great as well. Not so….
Scam site
Scam site, support doesn't answer. No refund. Avoid at all costs.
Thank you so much guys
Thank you so much guys, I had a technical problem, the team could not have been more helpful. I will be back.
Great cyber-design steering wheel
Great cyber-design steering wheel, and responsive support.
I recently made a purchase from Tesery…
I recently made a purchase from Tesery and had a good experience overall. Whenever I had questions, a very kind customer service representative responded quickly and was very helpful. The only downside is the shipping time, you need to be quite patient, as it can take around a month for the package to arrive.
I had the wrong address and immediately…
I had the wrong address and immediately emailed them and then they shipped the items but the next day, the items were shipped to the right address and got here super quick. This is 2nd time I did this and the other place never even responded. Amazing customer service. My boyfriend is so happy.
Tesery Products - very very Poor Customer Service
Very Very Poor Customer Service, Tried a few emails to return Items no response over a span of 3 weeks, my issue is the Thunder Side Camera Covers for my Tesla Model Y don’t fit snuggly, one end sticks out and if you push that end then the opposite end would stick out, like a See-Saw, the product is so stiff it doesn’t follow the Body’s Curvature, never ever order anything from this Company who doesn’t Value Customer Service and doesn’t Value Quality Control on Products
Bad product and no customer service response.
The product ordered for my Tesla came without an instruction manual or any kind of documentation. Further, the quality was not satisfactory and not fit for purpose, so I wrote to Tesery's customer support twice without receiving any answer so far... I get the automatic email informing that they've received my email but no response at all... I hope someone gets back and I can change my opinion on this company, otherwise, this is not a serious company.
Refused to Sell a Simple Replacement Cable – Terrible Customer Support
I am extremely disappointed with this company. I contacted them because I own a Tesla Model Y display that is clearly identical to the one they sell, and I only needed a replacement cable after one of mine broke. I was ready to pay for the cables and shipping, but their response was simply that they do not sell cables separately and would not help because I had not purchased the product directly from them. This makes absolutely no sense. We are talking about a simple replacement cable that could save a perfectly working $300 screen from becoming useless. Instead of helping a customer in need, they chose to hide behind a policy and offered no practical solution whatsoever. Poor customer service, zero flexibility, no interest in supporting users, and a completely wasteful attitude toward electronic products. If a company cannot even sell a replacement cable, what kind of after-sales support can customers expect? I would never buy from them after this experience.
What a shiting company!
What a shiting company! Oder placed and paid on May 16th,2026: order # TESERY94086EN "Delivery within 7 to 12 days!" displayed on their website... Just kiss my A.. nothing delivered on June 5th, 2026. 2 messages sent to enquire about what is the issue: no response ! Don't buy anything from these thieves.
Purchased seat covers for my 2026 Tesla…
Purchased seat covers for my 2026 Tesla Model Y. Received the seat covers about 9 days after they were shipped out and was excited to install them. Spent roughly 2 hours installing 2 SEAT COVERS the next day and when I got to the rear middle head rest, I realized that the cover did not fit. I took everything off, boxed it back up, and emailed the company simply asking for the return information due to sizing (May 16,2026) . It is now June 3,2026 and they have yet to even acknowledge that the sizing of the item that I received was incorrect. They have continuously went back and forth with me regarding this matter asking for evidence, which was sent, and all they could say was that the material is difficult and could take some time to get on. I DO NOT RECOMMEND BUYING FROM THEM, especially if you don’t want to be out of hundreds of dollars because they don’t and won’t acknowledge the fact that their product is defective.
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