We are on a mission to democratize access to healthy living. We hope you join us!
Is Thrive Market legit?
Thrive Market (thrivemarket.com) has a 3.7 out of 5 rating on OK.one, based on 177 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the product selection is extensive, featuring wonderful healthy items and grocery options that are otherwise difficult to locate locally. Additionally, people truly appreciate the remarkably helpful customer service team, noting that representatives quickly resolve any shipping mishaps and always provide pleasant assistance.
Some people experienced unexpected subscription charges and automated renewals for memberships. Others also mentioned that certain grocery products, such as specific specialty meats, felt overly expensive and less affordable for regular household shopping budgets.
Auto-generated from all reviews of this business. For reference only.
Early morning here in FL. Reached out when shipper told me my order was damaged and destroyed. Sent an email and received a return email almost immediately from Blake apologizing and reshipping my order today. Plus, offered me a $20 credit on my next order. This is a great company with wonderful, professional employees and savings on products they sell.
Reply from Thrive Market2026-07-30
Hi Linda, thank you for the 5 stars! We're so glad Blake could quickly resolve your shipping issue. We appreciate your kind words and support! Thank you for choosing Thrive Market!
A
Alex · 1 review · Experienced 2026-07-29 ·
★★★★★
Predatory and shady practices
Predatory and shady practices! I ordered one product and ten days later while I’m asleep there’s a $59.95 charge for a membership I didn’t place! Then, there’s not way to cancel your membership on the website so you have to call their robot, and then they offer you 4 different offers to stay before you can leave! Then, there’s no way to remove your debit card from their site or delete your account on their website so they can just do it again whenever!
Reply from Thrive Market2026-07-29
Hi Alex, we sincerely apologize for the confusion regarding the membership charge and the frustration you experienced while trying to cancel. We want to make this right by ensuring your account is fully closed, your payment information is removed, and any eligible refunds are processed. Please contact us directly at [email protected] with your account details so we can get this resolved for you. Thank you for bringing this to our attention.
L
Lise · 3 reviews · Experienced 2026-07-25 ·
★★★★★
I love Thrive Market!
Thrive Markets service and products are always great!
Reply from Thrive Market2026-07-28
Hi Lise, thank you for your fantastic review! We're so glad to hear that you consistently enjoy our products and service. We appreciate your continued support and look forward to packing your next order!
T
Tamara Gordon · 1 review · Experienced 2026-07-27 ·
★★★★★
Excellent service
Reply from Thrive Market2026-07-28
Hi Tamara, thank you for taking the time to leave us a 5-star rating! We're thrilled that you experienced excellent service with us. Thank you for choosing to shop with us!
Hi Patricia, thank you so much for the wonderful review! We are thrilled to hear that Edward took such great care of you. We'll be sure to pass your kind words along to him. Thank you for being a part of the Thrive Market community!
P
PD · 7 reviews · Experienced 2026-07-27 ·
★★★★★
I appreciate Thrive Market's products
I appreciate Thrive Market's products, prices and service. They are a regular resource for my gluten-free shopping needs.
Reply from Thrive Market2026-07-27
Hi PD, thank you so much for sharing your experience with us! We're thrilled to hear that you're enjoying our products, prices, and service, and we are especially glad to be a reliable resource for your gluten-free shopping needs. Thanks for being part of the Thrive Market community!
Thrive Market has consistently upheld their promises for offering healthier, quality products, lower prices & price matching and great variety in the selections, along with great customer service. Its win-win-win for me.
Reply from Thrive Market2026-07-27
Hi Teresa, thank you for this fantastic feedback! Our goal is always to provide high-quality, healthy products at accessible prices, and we're so happy to hear it's been a "win-win-win" for you. We truly appreciate your support and look forward to continuing to serve you!
Hi Denise, thank you for taking the time to leave a 5-star review! We're so glad you're loving our products and service. Thank you for shopping with us!
They are deceptive from the start. No transparency in costs. It’s almost impossible to cancel they do everything to make it that way intentionally. I don’t recommend anyone dealing with a company like this. Beware.
Reply from Thrive Market2026-07-27
Hi Tara, we are so sorry to hear about your frustrating experience. Your experience is very important to us, and we apologize if our membership costs and cancellation process felt unclear or difficult to navigate. We definitely want to help get this sorted out for you. Please reach out to our Member Services team directly at [email protected] so we can look into your account and make this right.
W
Whitney · 1 review · Experienced 2026-07-20 ·
★★★★★
A Company with Excellent Customer Service
Thrive’s customer service is fantastic! They immediately supported me with a problem I had. Shout out to Jess who I found to be supportive and friendly!
Reply from Thrive Market2026-07-27
Hi Whitney, thank you for the awesome review and the kind words! We will absolutely pass along your shout-out to Jess. We're so glad she was able to provide you with fantastic and friendly support. Please don't hesitate to reach out if you ever need anything else! Thank you for choosing to shop with Thrive Market.
C
Carrie Wojo · 1 review · Experienced 2026-07-15 ·
★★★★★
Thrive Market has always been reliable…
Thrive market has always been reliable and had great products at great prices. They communicate proactively and if I’ve ever had a small issue there on it! I love their philanthropic approach to life and I love that they try to have all kinds of healthy items, and also that the ingredients are very transparent and available.
Reply from Thrive Market2026-07-23
Thank you so much for the wonderful review! We are thrilled to hear that you love our products, prices, and mission. Quality is a huge priority for us, so knowing that you value our ingredient standards means the world to our team. Thank you for being such a great part of the Thrive Market community!
W
Wow · 13 reviews · Experienced 2026-07-17 ·
★★★★★
Up until recently I'd have given maybe 4…
Response to Thrive reply below: I HAVE "reached out" to you numerous times both in email (5 times so far) and chat (3 times), yet still I receive no help. Your reply here is disingenous.
Up until recently I'd have given maybe 4 stars but now that I've received huge boxes of THAWED frozen items multiple times and Thrive has not responded to me about them for weeks, I'm pretty fed up. I have better things to do that spend hours in chat trying to get my money back or the items reshipped without having them thawed all the time. I cannot possibly be the only one this is happening to. And worse yet, the chat agents act like I'm the problem, saying they need to review "your account". NO, they need to review their terrible packing and shipping problems and also the completely unprofessional behavior of ignoring a long time customer who has received repeated ruined items and continued to try again only to have it happen over and over again, and now Thrive is just refusing to respond. How very disappointing.
Reply from Thrive Market2026-07-23
We are so sorry to hear about your recent experiences with your frozen items arriving thawed, and we sincerely apologize for the delay in our communication. This is certainly not the experience we want for any of our members and we completely understand your frustration.
We want to make this right and ensure this packing issue is addressed with our fulfillment team so it does not happen again. Please reach out to us directly at [email protected]. Thank you for your patience and bringing this to our attention.
Level of support, quality of products, ease of ordering, and quickness of delivery are great!
Reply from Thrive Market2026-07-22
Thank you so much for the review, Margo! We are thrilled to hear that you are enjoying our wide selection of products. We truly appreciate your support and for being a part of the Thrive Market community!
After receiving multiple damaged items, the AI bot would not give me a refund. Instead gave me $5 in store credit.
Reply from Thrive Market2026-07-22
Hi Nickie, we are so sorry to hear about the damaged items and your frustrating experience with our automated system. We absolutely want to make this right. Please reach out to our member services team directly at [email protected] so we can ensure your damaged order is taken care of. Thank you for bringing this to our attention.
We had a problem with our order, box damaged during shipping, and Thrive dealt with it immediately. They offered us a refund OR reshipping several damaged items. Took care of the issue in minutes.
Reply from Thrive Market2026-07-23
Thank you for taking the time to share your experience, Maureen! We are so glad our support team was able to step in and quickly resolve the shipping issue for you. Providing fast, stress-free solutions is a top priority for us. We appreciate your understanding and your continued support of Thrive Market!
A
Aaron Mc · 1 review · Experienced 2026-07-20 ·
★★★★★
Deceptive Business Practices
Update: I reached out to support as you said to do, they said they will not issue a refund and showed a screenshot about the billing for monthly memberships. still being deceptive!
I searched for organic sprouted popcorn kernels and found thrive market's brand. I clicked on it and it took be through the signup process and charged me for membership. But after I joined I found out they discontinued it. So I asked for a refund and they said no. That's deceptive.
Reply from Thrive Market2026-07-22
Hi Aaron, we are very sorry to hear about the discontinued item and the frustrating experience you had with the refund process. We understand how disappointing it is when items you expect are no longer available on the site. While we hope you see the value in keeping your membership, our team is here to assist you with fully canceling your account and issuing a refund. Please reach out to our member services team directly at [email protected] so we can make this right. Thank you for bringing this to our attention.
B
B Endicott · 2 reviews · Experienced 2026-07-18 ·
★★★★★
I couldn't trust there business…
I couldn't trust there business practices nor get them to understand that sending a shipment without my permission was not OK.
I had to constantly go on their website and cancel Recurring shipments that I never selected but the business philosophy is too make this selection anyway.
I have become tired of dealing with companies that feel they can do whatever they wish to a consumer without any consequences. Knowing most consumers have a difficult time fixing the problems. Busy, confusing to navigate, etc.
I would imagine Thrive has done the math. Shipping items not ordered then putting them unknowingly on Recurring shipments will drive more sales.
Personally I'm fighting back and canceling all business. There are other companies offering a majority of the items they offer without the bad business practices.
Reply from Thrive Market2026-07-22
We are so sorry that you've had such a frustrating experience with our recurring shipments and website navigation. We understand that receiving items you didn't intend to order is incredibly stressful, and we hate that our site made it difficult for you to fix the problem. We want to make this right. Please reach out to our member services team directly at [email protected] so we can step in and ensure your cancellations are completely taken care of. We truly appreciate your feedback and for giving us a try!
C
Cindy Y · 2 reviews · Experienced 2026-07-16 ·
★★★★★
Quality products, top-notch customer service!
There are so many healthy products to choose from. If something is out of stock, there are plenty of equally high-quality alternatives. Customer service is beyond exceptional! I feel comfortable asking any question or voicing any concern, knowing their priority is my satisfaction. Thank you!
Reply from Thrive Market2026-07-20
Hi Cindy, thank you so much for the wonderful review! We're thrilled to hear you're enjoying our selection of healthy products and finding great alternatives when needed. Our team always strives to make your satisfaction a top priority, and we're so glad that shines through. Thanks for being part of the Thrive Market community!
A
Alex Perry · 11 reviews · Experienced 2026-07-16 ·
★★★★★
I love this company
I love this company. We sadly had to cancel recently for financial reasons but will rejoin for sure. They are genuinely so kind.
Reply from Thrive Market2026-07-20
Hi Alex, thank you for the incredibly kind words! We completely understand that financial priorities can shift, and we are so grateful for the time you spent with us. We will be right here with open arms whenever you are ready to rejoin the Thrive Market family. Wishing you all the best until then!
A
AF · 1 review · Experienced 2026-07-17 ·
★★★★★
Best company ever
I absolutely love Thrive, they are the best thing I have ever found. I am able to get so many high quality, healthy products from them that I am not able to find very close to where I live, and for great prices. They regularly have sales that I can utilize, and their customer service is outstanding. If I ever have an issue with something, they are on it immediately. Their packaging is also TOP notch -- everything is packed so well and carefully to ensure my order arrives in good condition. I will use Thrive forever!
Reply from Thrive Market2026-07-20
Thank you for the incredible feedback! We love hearing that we can help you access high-quality, healthy products that are hard to find locally, all at great prices. It's also fantastic to know our customer service and packaging teams are hitting the mark for you. We appreciate your loyalty and look forward to serving you for a long time to come!
Misfits Market
iHerb
FragranceNet
Sally Beauty
WebstaurantStore
STYLEVANA
Zoro
Instacart