She was very knowledgeable about the…
She was very knowledgeable about the policies and procedures and provided answers to all my questions in a competent and pleasant manner.
About Tin Leg
Data updated- Website
- tinleg.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 100% (5/5)
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About this business
Tin Leg was launched in 2014 by the travel insurance industry experts at Squaremouth. Tin Leg offers 9 tailored travel insurance plans that have been carefully designed to meet the most common needs of travelers.All policies offer comprehensive Trip Cancellation and Trip Interruption benefits, a range of Emergency Medical and Medical Evacuation limits, and coverage for other common travel disruptions like delays and lost luggage. Our products are underwritten by Berkshire Hathaway Specialty Insurance Company, Starr Indemnity & Liability Company, and Spinnaker Insurance Company.
Written by the business, not verified by us.Is Tin Leg legit?
Tin Leg (tinleg.com) has a 4.8 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Travelers frequently mention that the official website is exceptionally simple to navigate, making it effortless to compare various policy options and understand coverage details. Purchasers additionally appreciate the highly competitive pricing, very affordable rates, and knowledgeable support staff who promptly answer any policy questions. However, some customers also noted significant problems when filing claims, mentioning that the procedure involved repetitive requests for additional documentation and prolonged delays. A few people felt deeply frustrated because their valid requests were ultimately denied or they faced hurdles trying to reach responsive support representatives.
Auto-generated from all reviews of this business. For reference only.What people say
Great and smooth experience
Great and smooth experience. I would return for travel insurance.
Great customer service
Great customer service to explain exclusions. Good price.
Responsive, friendly, and informative associates
Associates are friendly, helpful, and informative. Thank you!
Always easy and quick
Always easy and quick! Been shipping on this site for years now.
Good price for reasonable coverage
Good price for reasonable coverage. Fairly straightforward & comparison tool made it convenient. Will update the review after my trip.
Phone Advisor seem annoyed
You seem to have a great product however, your advisers on the phone seem tired or annoyed with questions and basically just directed me back to your website. I’d called because I needed some assistance waiting through a massive amount of things that are offered.
I spoke to customer service twice in 30 minutes with questions. I was lucky enough to talk to same person, John. He was very helpful and patient.
I spoke to customer service on t
Great value policy options
Great value policy options. Clear info online and phone support for questions
Easy, thorough, affordable
Affordable price, a thorough overview for ease of comparing options, and easy website to navigate.
I filed a claim because I was sick…
I filed a claim because I was sick prior to departure and provided medical records from the urgent care, proof of payment and my ID. Tin came back asking absurd documents. I filed a complaint with the Department of Insurance and BBB too. Horrible experience for a low amount
Reply from Tin Leg2026-07-15
Thank you for your feedback. We take your concerns seriously and would appreciate the opportunity to review your case with another member of our team. Please visit our Zero Complaint Guarantee page at https://www.squaremouth.com/about/guarantee and complete the form to open a case. Once submitted, you'll receive an email to schedule a convenient time to speak with us directly.
So simple and clear
So simple and clear. Straight forward. My 3rd travel policy with Tin Leg.
A policy offering a peace of mind
I love the many options and the side-by-side view to provide all the information so an educated decision can be made. I am happy with my choices and my purchase. The user experience is a pleasant one and the price is worth the peace of mind.
The person who helped me was great
The person who helped me was knowledgeable, patient, helpful, and pleasant.
Very easy to sign in and get travel insurance
Very easy to sign in and get travel medical insurance. Great rate too!
It was easy to use
It was easy to use Got confirmation right away
Lots of different plans to choose from
Lots of different plans to choose from, and easy to compare them to find one that seemed most appropriate. Also, customer support via chat was very helpful in clarifying the process of insuring the deposit, and the modifying the policy when additional costs are incurred
If you actually want your claim paid…
If you actually want your claim paid out I would go with another company. I’ve been fighting for almost 2 months to get a claim paid out for delayed baggage and after providing every single piece of evidence I have they still want more despite the information they are asking for having nothing to do with my flight being delayed. I truly believe they ask for so much information so people will give up and drop their claim. It was stressful enough having issues on my international trip I wish they would make their process easier but unfortunately you have to care about your customers to do that.
Reply from Tin Leg2026-07-10
Thank you for sharing your experience. We understand that claim situations can be stressful, and we're committed to helping you better understand what's happening. Please email your claim adjuster so we can arrange a call and address your concerns directly.
Everything was easy and interface was…
Everything was easy and interface was simple
Easy to use
Easy to use, clear outline of what is covered, easy to compare different policies and fast to process.
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