They communicate
Clear, concise information..! They Make it simple… I have a question, there is the answer.!
About Tin Leg
Data updated- Website
- tinleg.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 100% (5/5)
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About this business
Tin Leg was launched in 2014 by the travel insurance industry experts at Squaremouth. Tin Leg offers 9 tailored travel insurance plans that have been carefully designed to meet the most common needs of travelers.All policies offer comprehensive Trip Cancellation and Trip Interruption benefits, a range of Emergency Medical and Medical Evacuation limits, and coverage for other common travel disruptions like delays and lost luggage. Our products are underwritten by Berkshire Hathaway Specialty Insurance Company, Starr Indemnity & Liability Company, and Spinnaker Insurance Company.
Written by the business, not verified by us.Is Tin Leg legit?
Tin Leg (tinleg.com) has a 4.8 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Travelers frequently mention that the official website is exceptionally simple to navigate, making it effortless to compare various policy options and understand coverage details. Purchasers additionally appreciate the highly competitive pricing, very affordable rates, and knowledgeable support staff who promptly answer any policy questions. However, some customers also noted significant problems when filing claims, mentioning that the procedure involved repetitive requests for additional documentation and prolonged delays. A few people felt deeply frustrated because their valid requests were ultimately denied or they faced hurdles trying to reach responsive support representatives.
Auto-generated from all reviews of this business. For reference only.What people say
Easy to compare policies
easy to compare policies
Easy process
Easy process. Reasonable spread of pricing for good selection. Well rated insurers.
Very helpful customer service agents.
Ease of use
Ease of use. Reasonable rates. Many options to choose from. Comparison of various plans extremely helpful.
legitimate claim stonewalling
Since 12/25 I have been dealing with this underhanded and fraudlent scam company trying to get reimbursement for the cost of a trip for two travelers. I wrote a review in March 2026 and still the compnay is stonewalling me with requests upon requests for documentation that they already have or are not relevant to my claim . DO NOT BUY INSURANCE FROM THIS COMPANY. They will not honor legitimate claims. I wish I could rate them 0 stars.
Reply from Tin Leg2026-06-01
Thank you for sharing your experience. We understand that claim situations can be stressful, and we're committed to helping you better understand what's happening. Please email your claim adjuster so we can arrange a call and address your concerns directly.
Fast and Easy
The experience was fast and easy
Stress-Free Travel Insurance Experience
Jim from Best Travel Protection was extremely helpful, knowledgeable, and responsive throughout the entire process of purchasing our travel insurance. My husband and I have used his services several times before, and once again he provided excellent customer service. He answered all of our questions clearly and patiently, explained the coverage options in detail, and made the process very easy and stress-free. We truly appreciated his professionalism and prompt communication. Highly recommended!
Great customer service!!!
Great Experience
Very simple to evaluate and buy insurance
Had not used TinLeg previously
Had not purchased travel medical insurance prior to this ... process was easy and I feel much better about my upcoming trip in the event of a problem ..
Easy to navigate
Easy to navigate. Clear price comparisons
Super easy and affordable.
Customer service agent was…
Customer service agent was professional, knowledgeable and patient. She was well trained
TinLeg Comes Through Again
I broke my femur last September while in Northern Italy. After surgery, I spent 9 days in the hospital and 19 days in a rehabilitation center before I was physically able to fly home on a commercial airline. The day of the accident, my husband immediately notified TinLeg. He spoke to them several times during my four-week stay just to check in. Since I was receiving appropriate medical care, they told him there was nothing for them to do. Just keep every receipt for the future claim. When we got home we had our in-take consult over the phone and were sent the links to fill out the application, and told to scan and upload all supporting documents. It took about 40 hours to get all the various receipts, do a write-up for each portion of the claim (lost airfare, car rental, hotel, lost tour money, etc.) and the medical papers. Each section of the claim was loaded separately in Pdf format, so they could look at it and ask questions. There were 98 pages of backup. All medical records and receipts were in Italian. We did not have to do any translating. We received two reasonable questions about the airfare and they accepted the answers. They advertise 15 business days as the time to expect a final response after all questions are answered. On the 13th day TL notified us they would pay 100% of the medical, lost tour monies and airfare, differential to fly home business class, and up to the limits of the policy for trip interruption. We received checks totally in the mid five-digits. We ended being out a couple thousand dollars. TinLeg met completely all elements of the policy in a timely manner. This is the second time I've submitted a claim to them (cancelled tour due to death in the family), and both times they have reimbursed me in accordance with the terms of the policies.
Excellent rep
The customer service phone representative was very kind & patient & calm & even tempered. She has all the right answers which meant i didn’t have to be transferred to talk to someone else & i truly appreciate that!
I like the ability to compare all the…
I like the ability to compare all the different plans
It was easy to navigate
Quick and easy
It was quite easy to pick a policy that…
It was quite easy to pick a policy that fit our travel plans. Thank you.
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