Free landlord software for owners and property managers to market rental properties, screen tenants (get credit reports and criminal background checks), collect online rental applications and online rent payments. 100% free for landlords.
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Is TurboTenant legit?
TurboTenant (turbotenant.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss User experience, App. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the software for being exceptionally user-friendly and well-organized, making daily rental property management completely effortless and straightforward. Consumers genuinely love how simple it is to generate professional lease agreements and collect rent payments seamlessly without experiencing any unnecessary stress.
However, some reviewers were not happy with application fees, mentioning they were charged unexpected fees even when properties were already rented out. A few other people also felt that occasional technical glitches, including forgotten bank account information and website bugs, caused minor difficulties during their daily operations.
Auto-generated from all reviews of this business. For reference only.
Your rental platform is user-friendly, reliable, and effective. I have been recommending your company for years since first using your tenant screening and marketing services, and I continue to be impressed with the value you provide.
Reply from TurboTenant2026-06-04
Thank you for the kind words, Jeffrey! Providing a user-friendly, reliable experience is exactly what we strive for, and we're especially grateful for your continued support and referrals over the years.
As a busy Investment Manager I am so thankful for Turbo Tenant! I’ve been in multi-family for many years and have used all the major platforms for accounting such as Yardi, Real Page, Entrada, etc. To have a similar platform available that provides my residents the online payments and e-signature capabilities without having to spend thousands of dollars and sign a contract to use the software is so amazing! My residents love the app and the ease this system has brought to our working relationships! There are some things that could be better such as being able to archive chats from inquiries and export chats to save in print file for past residents but I constantly see Turbo making updates and adding features. I love that you are listening to your users! I also love that reporting keeps getting better! Your year end and GL reports are awesome and have made our taxes easy to file. Thank you turbo tenant! I am a fan! ❤️
Reply from TurboTenant2026-06-04
Thank you so much for the thoughtful feedback and support, Alisa! It means a lot coming from someone with extensive experience in property management. We're thrilled that TurboTenant has helped simplify operations for you and your residents while providing the tools you need without the high cost and complexity of traditional software. We also appreciate your suggestions and are grateful you've noticed our commitment to listening to customers and continuously improving. Reviews like this absolutely make our day!
Very robust and user friendly! I was using Rentler.com and had a great experience with them, so TurboTenant had big shoes to fill. Turns out hey have not only delivered but have even more features & capabilities than I had before! I'm a happy camper and would highly reccomend TurboTenant :) A+
Reply from TurboTenant2026-06-01
Thank you, Stan! We’re so glad TurboTenant has lived up to the hype and then some. :blush: Hearing that you’ve found even more features and capabilities than expected absolutely makes our day. We appreciate the recommendation and are thrilled to have you with us!
TurboTenant has been a frustrating experience. The app has an issue where payments can appear as though they have successfully processed through the app when they actually have not. As a landlord, I have received payment two months in a row in my bank account, only to have the funds later removed due to this glitch.
When this happens, tenants are forced to wait 10–15 business days for the funds to be returned before they can attempt payment again. This creates unnecessary delays and leaves landlords waiting even longer to receive rent.
Customer support has also been difficult to reach. When I was finally able to speak with someone, there was no effort to expedite the process or provide any credit toward the membership fees paid. Only that they would pass along the information to the team (because that helps).
I would not recommend TurboTenant to other landlords, especially those managing multiple properties. Reliable rent collection is too important to deal with recurring payment issues and limited customer support.
Reply from TurboTenant2026-05-29
Thank you for sharing your experience. We understand how frustrating payment disruptions can be, especially when they impact both landlords and tenants.
We'd like the opportunity to look into the concerns you've raised and review the details of your experience. Unfortunately, we haven't been able to locate an account based on the information provided in your review.
Please reach out to us at [email protected] so we can investigate further. We take feedback like this seriously and would welcome the chance to better understand what happened and work toward a resolution!
It is incredibly frustrating to be forced into a new software system, especially when it lacks basic automation like calculating monthly utility totals. Having to do manual math defeats the purpose of paying for property management software in the first place. I deeply wish we had been given a 90-day notice to explore alternative companies before our accounts were sold away to TurboTenant.
Reply from TurboTenant2026-05-29
Thank you for sharing your feedback, Scott! We understand that transitioning to a new platform can be frustrating, especially when your existing workflow relies on features that are handled differently.
While we did communicate the upcoming migration in advance, we recognize that changes like this can still be disruptive. We also understand your concerns regarding utility billing and automated charge calculations. Feedback like this is valuable, and we've shared it with our product team for consideration as we continue to improve the platform.
We appreciate you taking the time to speak with our support team and share your perspective. We’ll be reaching out to you directly as well to follow up on your experience and ensure your feedback is heard by the appropriate teams. Thank you for taking the time to share your thoughts with us!
Explanations and help were great and it was straight forward and fairly easy to use even by someone who is tech challenged. The reason I did not give you 5 stars was that I was unable to talk to a real, live customer service representative like I can with Apple Customer Service.
Turbotenant helped me get my rental information to the general public. They are easy to work with, helpful staff and offer various ways to promote your property. I recommend them and would surly use them again
Reply from TurboTenant2026-05-28
Thanks for the kind words, Ree! We’re happy to hear our team was helpful and that the platform made promoting your property simple and effective.
Renter Beware! I responded to a rental listing and was forwarded to turbotenant.com to submit my application. They charge you $40 non-refundable and it doesn't matter if the landlord's listing is real, available, alive, responsive, under no circumstances will they refund your money. After my report was supposedly delivered, I called, emailed, etc. for 5 days straight and did not receive any response form the landlord. I told TurboTenant to charge the landlord. Clearly they have an account with them. TurboTenant said, no, we incure charges we can't recoup when we run a check on you. So! I'm fine if I get any response or a rejection from the Landlord, but if they are AWOL then charge them, NOT me. You could get go through many many applications without ever hearing from a landlord. That is ridiculous. Don't support this company. Find somewhere to live that doesn't use them.
Reply from TurboTenant2026-05-28
We’re sorry to hear about your experience and understand how frustrating it can be when you don’t receive timely communication from a landlord after applying.
TurboTenant provides the software platform landlords use to market properties and collect applications, but we’re not able to control a landlord’s individual response times or leasing decisions. We do clearly disclose during the application process that screening fees are non-refundable once submitted.
That said, we never want someone to walk away feeling unheard, and we’d appreciate the opportunity to connect with you directly and review your experience further. Please keep an eye out for an email from our team!
We have been using Turbo Tenet for over a year with one property. Now we are adding another to our account. Great partners for managing the tenants.
Reply from TurboTenant2026-05-23
Thank you for being with us for over a year! We’re thrilled TurboTenant has been a helpful partner in managing your rentals, and we’re excited to support your continued growth.
quick response helping me to creating new documents for my rental. I would recommend an update on the form creating page. clicking to create each box for each individual.
Reply from TurboTenant2026-05-23
Thank you for the feedback, Nancy! We’re glad our team was able to respond quickly and help with your rental documents. We also appreciate the suggestion on the form creation experience, feedback like this helps us continue improving the platform.
Excellent Platform for Independent Landlords & Creative Rental Marketing
TurboTenant has been a very smooth and effective platform for us at ProspeRun while helping market and manage rental opportunities. The application process is clean, user-friendly, and makes communication between landlords and tenants much easier. We especially appreciate how quickly listings can be posted and shared across multiple channels.
As a growing community-focused brand, we’ve been using tools like TurboTenant alongside our real estate and networking efforts to help connect quality tenants with property owners in a more personal and relationship-driven way. The platform has helped simplify everything from inquiries to screening and lease coordination.
One thing we value is that it allows smaller independent landlords and entrepreneurs to compete professionally without needing a huge property management company behind them.
If you are a landlord looking for help getting your property rented, marketed, or exposed to reliable working professionals and active community networks, feel free to connect with us through ProspeRun. We are always looking to partner with property owners and help bring more visibility to available rentals.
Overall, great experience so far — efficient, modern, and practical for today’s rental market.
Reply from TurboTenant2026-05-19
Thank you for the detailed feedback and kind words, Giovanni! We’re glad TurboTenant has been a valuable part of your workflow and community-focused efforts at ProspeRun. Helping landlords market properties, connect with quality renters, and simplify the rental process is exactly what we aim for.
That's what we love to hear, Thuy! We work hard to make sure every interaction feels like a win. Thanks for taking a moment to share the love, and as always, we're here whenever you need us!
OFF TO A FRUSTRATING START WITH TT - SPAMS and strange inquiries
Set up and bank linking (as landlord) was simple, and it is free (for the basic version) but I was inundated with DOZENS of SPAM calls as soon as I joined, which was surprising and very disappointing. I would have much rather paid another service and not had the time wasted for each of those calls.
Also, they are sitting on our first check (it was paid to us on the 1st of the month - it is now the 16th), collecting interest on it, and I had to answer calls from this in order for it to be released. Of course, their call was intertwined with the dozens of SPAM calls I was receiving. When I finally called them back, the rep told me they were curious about the name of the tenant and if we were related. I will be searching for a new service. Check held for two weeks until I called their customer service rep and explained the tenant's name? This almost feels like discrimination.
Reply from TurboTenant2026-05-18
Hi Holly - thank you for taking the time to share your experience and we’re sorry to hear about the frustration this caused.
We have not received other reports of users experiencing spam calls related to TurboTenant, though having a phone number included on a public listing can unfortunately sometimes lead to unwanted outreach.
Regarding the payment review, we do have a team dedicated to reviewing certain transactions as part of our efforts to maintain the security and integrity of the platform for all users. We understand how delays or verification questions can feel frustrating, especially when communication is missed among other incoming calls, and we appreciate you working with our team to complete the review.
We’d really like the opportunity to look into your experience further and better understand what happened. Please reach out to [email protected] with attention: Feedback Team so we can follow up directly!
its ok if you are screening tenants from USA and not oversees.
Reply from TurboTenant2026-05-15
We’re sorry for the frustration here, Denis. To keep our users and platform safe, we have protocols that may trigger account reviews in certain situations. We understand the timing can be disruptive, and we’re reaching out to you directly to investigate and help resolve this.
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