ESPA products are as unique as they are effective; they are tested each and every day by a highly trained and extremely professional global network of therapists based in 55 countries. Recognised as global leaders in spa, ESPA successfully combines t...
Is ESPA legit?
ESPA (us.espaskincare.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 80% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, often mentioning how much they enjoy using the skincare line. Customers consistently praise the exceptional quality of the products, noting that they are beautifully packaged, feel wonderful on the skin, and leave behind a fantastic scent. Many people also mention that the website is very easy to navigate, allowing them to quickly find what they need and complete their purchases smoothly.
However, some customers also noted frustrating issues with orders arriving damaged, missing items, or experiencing unexpected technical errors on the site. A few other people experienced difficulties trying to resolve queries with customer service or finding specific items that were out of stock.
Auto-generated from all reviews of this business. For reference only.
The website was easy to use. I ordered a product I had purchased at a spa in London. Been using the night serum for a while and I think it has helped my complexion
Reply from ESPA2026-08-06
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Experience would have been better if your search engine showed the refined skin polish so I could add to my saved list since it is out of stock. I had to find it either through Google and then log in again or through my prior order.
Reply from ESPA2026-07-29
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
This company is a scam. Spent 300 dollars and Never received product and there is no customer service to contact. The person ( Liam) that responded to this message never followed up with me on my order. So yes it is 100% a scam. Do not order.
Reply from ESPA2026-06-16
Hello Daniella,
We are sorry to hear about your unreceived product and difficulty reaching us. We are looking into this immediately.
A message has been sent to your account.
Kind regards,
Liam
B
Brian E.United States · 1 review · Verified · Experienced 2026-06-07 ·
★★★★★
Scents your remember
Espa products are well made and most importantly have amazing scent to them. It was the first product I’ve ever used in a hotel that I had to have for home.
Reply from ESPA2026-06-16
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Website was a bit difficult to negotiate but once through it everything went well
Reply from ESPA2026-06-03
Hello,
Thank you for taking the time to leave your review. We truly appreciate your feedback.
We are continually striving to improve and enhance your shopping experience, and this would not be possible without your valuable input.
Please do not hesitate to contact us if you have any further questions; we will be happy to assist you.
Kind regards,
Natalia
Love your product. Always wish I received it quicker but I need to plan better 😜🤦♂️ Thank you
Reply from ESPA2026-05-21
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
D
D McGuireUnited States · 4 reviews · Verified · Experienced 2026-05-06 ·
★★★★★
Love ESPA
Easy website to navigate, quick & efficient shipping. Have loved ESPA for over 15yrs now.
Reply from ESPA2026-05-18
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
E
Elizabeth RoodUnited States · 3 reviews · Verified · Experienced 2026-04-29 ·
★★★★★
Love your products
Reply from ESPA2026-05-06
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good customer service, great product. Smells amazing.
Reply from ESPA2026-04-28
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
M
Mary CahillUnited States · 6 reviews · Verified · Experienced 2026-03-31 ·
★★★★★
Nice website
Nice website. Easy to check out
Reply from ESPA2026-04-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Fortunately, you’ve kept all the products that I use on a regular basis, except for one which was the Triple lipid moisturizer. That one was my favorite, instead I had to the 24 hour replenishing moisturizer. I hope it is as great as the other. It would be nice to be able to get samples of items that I would like to try out, before I spend the money, and be dissatisfied with the outcome.
Reply from ESPA2026-03-30
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Easy to find products on the site, discounts and free items offered.
Reply from ESPA2026-03-24
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I love your products and I travel with small versions so I’d like to pick my own reward products.
Reply from ESPA2026-03-17
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
T
Tires of South FloridaUnited States · 7 reviews · Verified · Experienced 2026-02-26 ·
★★★★★
Best of the Best
love love your products.
Reply from ESPA2026-03-02
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
N
Neli KUnited States · 1 review · Verified · Experienced 2026-02-23 ·
★★★★★
Great company- website is disappointing
Great company, amazing product and very nice deals.
BUT! The actual checkout process on website and purchasing as a new customer was misleading.
Top bar advertising 15% off your first order for signing up to their newsletter ( no exclusions to be found). After signing up in my email I got a promo code offering 10% off (where did 15 % go?). Okay, after actually applying code happen to be non applicable, perhaps because free product was added? But where was disclosure that one exclude another?
Lastly, I wanted to check what their reward/loyalty program offers but website keeps giving 404 error, so annoying.
Overall disappointing experience placing my first order, but at least I know the product is very nice, so thanks for that!
Reply from ESPA2026-02-24
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Love to receive the free samples of your wonderful products. They are great to take with me when I travel.
Reply from ESPA2026-02-24
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Fairly easy to shop. Wish there is a travel size of the Hydrsting cleansing milk. Maybe there is and I misssed it.
Reply from ESPA2026-02-03
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regard,
Natalia
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