ESPA products are as unique as they are effective; they are tested each and every day by a highly trained and extremely professional global network of therapists based in 55 countries. Recognised as global leaders in spa, ESPA successfully combines t...
Is ESPA legit?
ESPA (us.espaskincare.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 80% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, often mentioning how much they enjoy using the skincare line. Customers consistently praise the exceptional quality of the products, noting that they are beautifully packaged, feel wonderful on the skin, and leave behind a fantastic scent. Many people also mention that the website is very easy to navigate, allowing them to quickly find what they need and complete their purchases smoothly.
However, some customers also noted frustrating issues with orders arriving damaged, missing items, or experiencing unexpected technical errors on the site. A few other people experienced difficulties trying to resolve queries with customer service or finding specific items that were out of stock.
Auto-generated from all reviews of this business. For reference only.
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
B
Barbara HollandUnited States · 10 reviews · Verified · Experienced 2025-11-06 ·
★★★★★
Please get some better IT help!
Every time I try to use your website I get so angry. Again just now...It is in no way intuitive or easy to follow. Please, please get some IT help!!
Reply from ESPA2025-11-08
Hi Barbara,
I appreciate you bringing this to my attention. We're sorry our website is frustrating, and we'll work on making it more user-friendly. Thanks for your feedback.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards, Natalia
Online ordering is simple. I look forward to receiving my order.
Reply from ESPA2025-11-12
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
It is with huge regret I am leaving a poor review despite being a very loyal regular customer (every year i spend around £500-£600 with this brand however the customer service element is SHOCKING. It may be due to the brand using an AI customer service team? I have have been trying to resolve a query which is preventing me ordering £100.00 of products. Having sent multiple messages via the message centre, which is quite honestly is useless, I am now stuck with no way of escalating the issues. It feels this brand needs to look carefully at the poor customer service offering which i have found now and in the past to be not fit for purpose.
Reply from ESPA2025-10-13
Hi Lynne,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience with us hasn't been positive and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Your products are really great BUT your shipping is terrible. The products arrive leaking and damaged on a regular basis. Trying to get customer service to respond and take action is a time consuming and frustrating experience. Love love the product but hate having to order and receive it damaged. It is too expensive to receive damaged product.
Reply from ESPA2025-10-09
Hello Vicki,
We appreciate you sharing your feedback. We're sorry to hear about the issues with damaged products and our customer service. We are looking into improving our shipping process and customer service responsiveness. Your comments are valuable as we work to improve.
A message has been sent to your account.
Kind regards,
Liam
I love the product that I purchase (Bergamot & Jasmine Shower Gel). Today, I received an email offering 20% off selected products. 'Enter 'this code' at checkout to see if your selected product qualifies'. I found no place to enter any code at checkout - and I was fairly sure my product was not a 20% option anyway. However, I still spent the $139.92. But ... I feel I was tricked into this purchase, and I do not like that feeling at all.
Reply from ESPA2025-10-08
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Actually, my experience wasn't "great" as you suggest as it has taken me a few months to be able to get items and now they are more expensive. Likely due to the dumbass in our White House but disappointing as I tried to order before the stupid tariffs went into effect.
Reply from ESPA2025-10-08
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Hello Svetlana
Thank you for your purchase.
We have cancelled the following item(s) from your order 692784633. If a charge has been taken, then a refund will be processed and the money returned to your account within 3-5 working days.
Reply from ESPA2025-09-23
Hello Svetlana,
We appreciate you bringing this to our attention. We regret that items from your order had to be cancelled.
A message has now been sent to your account.
Kind regards,
Liam
Your customer service was outstanding and I absolutely love your products!!
Reply from ESPA2025-09-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great description of the products, first time user. Excited to try these!
Reply from ESPA2025-09-01
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Ordered for a friends birthday and didn’t send products - only a wash bag! They don’t have a call line so you end up waiting an age for a response from a massaging facility. Totally incompetent time wasters who do not care about customers. Great products but rubbish customer service. AVOID.
Reply from ESPA2025-08-21
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear you haven't received some products from your order and do want to look into the matter. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Easy to order — great product. Thank you for the specials.
Reply from ESPA2025-08-26
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
M
Maria P.United States · 2 reviews · Verified · Experienced 2025-08-12 ·
★★★★★
I love Espa products.
Excellent quality products!
Reply from ESPA2025-08-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Discovered your product while touring in Ireland. I quickly fell in love with the aroma and the way my hair felt after showering. Love your conditioner!
Reply from ESPA2025-07-29
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Your website is very user-friendly. Easy to navigate. Products ingredients and directions are communicated really well. Quick checkout.
Reply from ESPA2025-07-04
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
I’ve been using espa products for years and clearly LOVE them. I was sad that there seem to be no more free samples. I did always look forward to those.
Reply from ESPA2025-06-30
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Shampoo is the best most luxurious shampoo I have ever used and the age rebel moisturizer and the eye cream are exceptional
Reply from ESPA2025-06-24
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
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